110150-01A
For more information, visit www.desatech.com
For more information, visit www.desatech.com
22
TROUBLESHOOTING
TROUBLESHOOTING
Continued
POSSIBLE CAUSE
1. Metal expanding while heating or con-
tracting while cooling
1. Fireplace insert burning vapors from
paint, hair spray, glues, cleaners, chemi-
cals, new carpet, etc. (see
IMPORTANT
statement above)
2. Gas leak.
See Warning statement
above
1. Not enough fresh air is available
2. Low line pressure
3. ODS/pilot is partially clogged
1. Gas leak.
See Warning statement
above
2. Control valve defective
1. Foreign matter between control valve
and burner
2. Gas leak.
See Warning statement
above
1. Improper log placement
2. Drafts or other air currents affecting
flame pattern
3. Air holes at burner inlet blocked
4. Burner flame holes blocked
OBSERVED PROBLEM
Fireplace insert produces a clicking/ticking
noise just after burners are lit or shut off
Fireplace insert produces unwanted odors
Fireplace insert shuts off in use (ODS
operates)
Gas odor even when control knob is in OFF
position
Gas odor during combustion
Dark residue on logs or inside of fireplace
insert.
Note:
After removing all causes of
residue deposits, completely clean fireplace
and appliance of all residue before reusing
appliance
REMEDY
1. This is common with most fireplaces. If
noise is excessive, contact qualified ser-
vice person
1. Open window and ventilate room. Stop
using odor causing products while fire-
place insert is running
2. Locate and correct all leaks (see Check-
ing Gas Connections, page 12)
1. Open window and/or door for ventilation
2. Contact local natural or propane/LP gas
company
3. Clean ODS/pilot (see Cleaning and
Maintenance, page 19)
1. Locate and correct all leaks (see Check-
ing Gas Connections, page 12)
2. Replace control valve
1. Take apart gas tubing and remove for-
eign matter
2. Locate and correct all leaks (see Check-
ing Gas Connections, page 12)
1. Properly locate logs (see Installing Logs,
pages 13 and 14)
2. Eliminate source of drafts around heater
3. Clean out air holes at burner inlet. Peri-
odically repeat as needed
4. Remove blockage
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT:
Operating fireplace insert where impurities in air exist may create odors.
Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or
textiles, etc., create fumes. These fumes may mix with combustion air and create odors.
These odors will disappear over time.
