DentistRx InteliSonic
15
Troubleshooting Guide
Condition
Potential
Causes
Solution
Weak or
diminished
vibration
Too much
pressure
placed on the
teeth with the
toothbrush.
Gently place
the brush head
on your teeth
using lighter
pressure.
Stops after 2
minutes
This is a normal
function. The
toothbrush
contains a
timer to ensure
you brush for
the proper
amount of time.
No failure,
continue use.
Charge does not
last
The handle
may not have
been placed
on the charger
vertically,
so it has not
been properly
charged.
Place the
handle on
the charger
vertically. The
indicator light
will begin to
flash green
when the
bottom of the
handle makes
contact with
the charger.
Does not turn
on
The toothbrush
has not been
allowed to
charge long
enough before
its initial use or
the product has
not been used
for more than 2
months.
Charge the
handle for at
least 24 hours.
Toothbrush is
not working
normally [i.e.
vibration is not
steady]
Place
toothbrush into
the charger
for at least
24 hours then
check again
for normal
operation.
The UV
sanitizer light
does not turn
on
The sanitizer lid
may be open.
Close the
sanitizer lid.
The power cord
may not be
plugged in.
Plug in the
power cord.
The UV light
bulb may be
defective.
You may need
to replace the
UV light bulb.
