C
OMMUNICATION
E
RROR
If ViewPoint is unable to communicate with the PowerScout, the
Status
window displays the following
dialog box:
Try the following to resolve the communication error on a serial PowerScout:
No RS-485 option available in the PC COM Port drop-down list—indicates the PowerScout is not
properly connected or the required software driver is not installed.
Modbus Base Address Switch does not match the selected hex switch settings on the
PowerScout—change the switch settings.
The selected Baud Rate does not match the PowerScout baud rate—change the baud rate.
For more information, refer to the Appendix,
Troubleshooting Communication Issues
.
42
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