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Guarantee, repairs and service
Our Conditions of Sale ref: COND/91/11 set out Delta-T's legal obligations on these
matters. For your information the following paragraphs summarise Delta-T's position but
reference should always be made to our Conditions of Sale which prevail over the
following explanation.
Instruments supplied by Delta-T are guaranteed for one year against defects in manufacture
or materials used. The guarantee does not cover damage through misuse or inexpert
servicing, or other circumstances beyond our control.
For the UK this means that no charges are made for labour, materials or return carriage for
guarantee repairs.
For other countries, the guarantee covers free exchange of faulty parts during the guarantee
period.
Alternatively, if the equipment is returned to us for guarantee repair, we make no charge
for labour or materials but we do charge for carriage and UK. customs clearance.
We strongly prefer to have such repairs discussed with us first, and if we agree that the
equipment does need to be returned, we may at our discretion waive these charges.
SERVICE AND SPARES
We recognise that some users of our instruments may not have easy access to technically
specialised backup.
Spare parts for our own repairable instruments can be supplied from our works. These can
normally be despatched within 1 working day of receiving an order.
Spare parts and accessories for sensors not manufactured by Delta T, but supplied by us
individually or as part of the weather station or other system, may be obtained from the
original manufacturer. We will endeavour to obtain parts if requested, but a certain amount
of additional delay is inevitable.
Should it prove necessary, instruments may be returned to our works for servicing. We
normally expect to complete repairs of our own instruments within 2 days of receiving the
equipment. Other manufacturers' sensors supplied by us and returned for servicing will
take longer. They will have to be returned to the original manufacture for servicing, and
may be subject to additional delays of two to four weeks.
Users in countries that have a Delta-T Agent or Technical Representative should contact
them in the first instance.
