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19. TROUBLESHOOTING
Below is a list of some of the possible malfunctions.
If the problem cannot be resolved as described, contact Customer Services.
PROBLEM
POSSIBLE CAUSE
REMEDY
The coffee is not hot.
The cups were not preheated.
Warm the cups by rinsing them with hot
water (Please note: you can use the hot water
function).
The internal circuits of the appliance have
cooled down because 2/3 minutes have
elapsed since the last coffee was made.
Before making coffee, rinse the internal circuits
by pressing the
button (B5).
A low coffee temperature is set.
Set a higher coffee temperature in the menu.
The coffee is weak or not
creamy enough.
The coffee is ground too coarsely.
Turn the grinding adjustment dial (A5) one
click anticlockwise towards 1 while the coffee
grinder is in operation (fig. 7). Continue one
click at a time until coffee delivery is satisfac-
tory. The effect is only visible after delivering
2 coffees (see section “9.1 Adjusting the coffee
grinder”).
The coffee is unsuitable.
Use coffee beans for espresso machines.
The coffee is delivered too
slowly or a drop at a time.
The coffee is ground too finely.
Turn the grinding adjustment dial (A5) one
click clockwise towards 7 while the coffee
grinder is in operation (fig. 7). Continue one
click at a time until coffee delivery is satisfac-
tory. The effect is only visible after delivering
2 coffees (see section “9.1 Adjusting the coffee
grinder”).
The appliance will not make
coffee
The appliance has detected impurities in its
internal circuits. "Please wait" is displayed.
Wait for the appliance to be ready for use again
and reselect the required beverage. Contact
Customer Services if the problem persists.
Coffee does not come out of
one or both of the spouts.
The coffee spouts (A9) are blocked.
Clean the spouts with a toothpick (fig. 26B).
The appliance does not come
on
It is not plugged into the mains socket.
Plug into the mains socket (fig. 1).
The main switch (A22) is not turned on.
Place the main switch in the I position (fig. 2).
The power cord (C7) connector is not inserted
correctly.
Insert the connector as far as it will go in the
socket at the back of the appliance (fig. 1).
The infuser cannot be
extracted
The appliance has not been turned off correctly Turn the appliance off by pressing the
button (A7) (fig. 6) (see section “6. Turning the
appliance off”).
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