when not in range of
any wireless
networks.
• Enable airplane
mode.
Battery charge values
are not accurate
Move the tablet in range
of a network it can
connect to or
temporarily turn off the
wireless connection on
your tablet.
• Press and hold the
power button for 10
seconds to forcefully
turn off the tablet,
and force the system
to obtain a new
reference point for
the battery charge
value (do not follow
the regular Windows
shutdown process).
• Perform a full
battery charge/
discharge cycle to
recalibrate the
battery charge value
by charging the
tablet until the
battery is fully
charged and run the
battery power until
the tablet shuts itself
down.
Battery is fully charged
(battery charge is at
100%) but the battery-
charging status light is
on
Battery charge jumps
from 90% to 100% when
the battery is charging
Network problem
Problems
Possible causes
Possible solutions
No wireless connection
• Check if the wireless
radio is on. See
Wi-
Fi
.
• Try to get closer to
the wireless access
point.
Slow internet
connections
The signal strength is
not strong enough.
Contact your internet
service provider (ISP).
Unable to pair with a
Bluetooth device
• Ensure Bluetooth is
enabled on both the
tablet and the device
you are trying to pair
with.
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