Troubleshooting
Battery problem
Problems
Possible causes
Possible solutions
Battery does not charge The cable connections
may be loose.
1
Check the cable,
connectors, and
power adapter to
ensure proper
connectivity.
2
Verify that the wall
outlet is
functioning by
connecting
another device.
The tablet's temperature
is below 0°C (32°F) or
higher than 35°C (95°F).
Charge the battery in an
ambient temperature
between 0°C to 35°C
(32°F to 95°F).
The battery or power
adapter is damaged.
Contact Dell. See
Contacting Dell
.
Battery does not charge
when the battery charge
is at 95% to 99%
The battery is in
maintenance mode to
prolong battery life.
• Let the battery drain
until the battery
charge drops below
95%.
• Restart the tablet.
See
Turning off your
tablet
and
Turning
on your tablet
.
Battery drains quickly
even when the tablet is
in standby mode
If the tablet is not in the
range of a network it
can connect to, the
tablet continues to try
to locate a base station
and drains the battery.
• Temporarily turn off
the tablet.
• Move the tablet in
range of a network it
can connect to or
temporarily turn off
the wireless
connection on your
tablet.
• Disable Wi-Fi or
mobile broadband
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