background image

  

 

 

Video Problems 

 

 

 

 

Product Specific Problems 

l

Adjust Phase and Pixel Clock controls via OSD.  

l

Perform monitor self-test feature check and determine if these lines are also in self-test mode. 

l

Check for bent or broken pins in the video cable connector.  

NOTE:

 When using 'DVI-D', the Pixel Clock and Phase adjustments are not available.  

Synchronization Problems

Screen is scrambled or 
appears torn

l

Reset the monitor to Factory Settings.  

l

Perform Auto Adjust via OSD.  

l

Adjust Phase and Pixel Clock controls via OSD.  

l

Perform monitor self-test feature check to determine if scrambled screen appears in self

l

Check for bent or broken pins in the video cable connector.  

l

Restart the computer in the 

safe mode

.  

Safety Related Issues

Visible signs of smoke or 
sparks

l

Do not perform any troubleshooting steps.  

l

Contact Dell immediately.  

Intermittent Problems

Monitor malfunctions on & 
off

l

Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. 

l

Reset the monitor to Factory Settings.  

l

Perform monitor self-test feature check to determine if the intermittent problem occurs in self

Missing Color

Picture missing color

l

Perform monitor self-test feature check.  

l

Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. 

l

Check for bent or broken pins in the video cable connector.  

Wrong Color

Picture color not good

l

Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending to the 
application.  

l

Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color Settings OSD if the 
Color Management is turned off.  

l

Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.  

Image retention  from a static 
image left on the monitor for a 

long period of time

Faint shadow from the 
static image displayed 
appears on the screen

l

Use the Power Management feature to turn off the monitor at all times when not in use (for more 
information, see 

Power Management Modes

).  

l

Alternatively, use a dynamically changing screensaver.  

No Sound

No sound from 5.1 channel 
audio player through the 
DP or HDMI

l

Ensure the audio cable connecting the monitor and the player is properly connected and secure . 

l

5.1 channel Dolby or DTS format is unsupported and please set the audio output on your audio player to 
pulse-code modulation (PCM) if available.  

COMMON SYMPTOMS

 

WHAT YOU EXPERIENCE

 

POSSIBLE SOLUTIONS

 

No Video

No signal indicator is displayed 

l

Check Video Input Selection 

¡

Composite: Yellow colored RCA jack  

¡

Component: Red, Blue, Green colored RCA jacks

  

 

Low Quality DVD playback 

Picture not crisp and some color distortion 

l

Check DVD connection 

¡

Composite gives good picture  

¡

Component: Red, Blue, Green colored RCA jacks  

Blinking Video

Video is blinking or discontinuous

l

Check DVD connection  

¡

Composite gives good picture  

¡

Component: Red, Blue, Green colored RCA jacks   

 

l

Check if DVD player is HDCP compliant.  

¡

Some non-compliant players may exhibit blinking video and others will display a 
raster screen.  

No option for maximum resolution 
2560x1440 in DVI or DP

The maximum resolution obtained via DVI 
or DP is less than 2560x1440 (e.g. 
1680x1050)

l

The source device must be capable for resolution 2560x1440  

l

Ensure the DVI cable connecting the monitor and the computer is dual-link DVI cable 

l

Recommend to use the dual-link DVI cable shipped with your monitor for max. resolution 
2560x1440  

SPECIFIC SYMPTOMS

WHAT YOU EXPERIENCE

POSSIBLE SOLUTIONS

Screen image is too small

Image is centered on screen, but does not 
fill entire viewing area

l

Perform monitor reset on "Factory Reset"  

Cannot adjust the monitor with 
the buttons on the front panel

OSD does not appear on the screen

l

Turn the monitor off and unplug the power cord and then plug back and power on 

The monitor will not go into 

No picture, the LED light is blue. When 

l

Move mouse or hit any key on the keyboard on the computer or activate video player, then 

Содержание UltraSharp U2711

Страница 1: ...e United States and or other countries Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model U2711b April 2010 Rev A01 About Your Monitor Setting Up the Monitor Operating the Monitor Solving Problems Appendix NOTE ...

Страница 2: ...d Reader Specifications Plug and Play Capability Maintenance Guidelines Package Contents Your monitor comes with all the items shown below Ensure that you have all the items If something is missing contact Dell NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries l Monitor with stand l Power cable l VGA cable l Dual lin...

Страница 3: ... and play capability if supported by your system On Screen Display OSD adjustments for ease of set up and screen optimization Software and documentation CD includes an information file INF Image color Matching File ICM and product documentation Security lock slot Compatible with xvYCC Adobe RGB and sRGB color standards Factory calibrated to an average delta E of 5 under sRGB and Adobe RGB input so...

Страница 4: ...ch are activated by placing your finger on the blue LED Label Description Use 1 VESA mounting holes 100mm Behind attached VESA Plate To mount the monitor 2 Connectors label To indicate the positions and types of connectors 3 Service Tag label To contact Dell for express service 4 Security lock slot To help secure your monitor 5 Dell Soundbar mounting brackets To attach the optional Dell Soundbar 6...

Страница 5: ...Side View Bottom View Bottom view Right side Left side Label Description 1 Card reader See Card Reader Specifications for more information 2 USB downstream ports Label Description ...

Страница 6: ...VGA Connector 1 AC power cord connector 2 DC power connector for Dell Soundbar 3 Audio out rear 4 Audio out SUB CTR 5 Audio out front 6 DisplayPort connector 7 DVI connector 1 8 DVI connector 2 9 VGA connector 10 HDMI connector 11 Composite video connector 12 Component video connectors 13 USB upstream port 14 USB downstream ports VESA Modes Horizontal Sync Vertical Sync Video Power Indicator Power...

Страница 7: ... T M D S Data 0 2 T M D S Data 2 10 T M D S Data 1 18 T M D S Data 0 3 T M D S Data 2 4 Shield 11 T M D S Data 1 3 Shield 19 T M D S Data 0 5 Shield 4 T M D S Data 4 12 T M D S Data 3 20 T M D S Data 5 5 NT M D S Data 4 13 T M D S Data 3 21 T M D S Data 5 6 DDC Clock 14 5V Power 22 T M D S Clock Shield 7 DDC Data 15 Ground for 5V 23 T M D S Clock 8 No Connect 16 Hot Plug Detect 24 T M D S Clock Pi...

Страница 8: ...e 1 ML0 p 2 GND 3 ML0 n 4 ML1 p 5 GND 6 ML1 n 7 ML2 p 8 GND 9 ML2 n 10 ML3 p 11 GND 12 ML3 n 13 GND 14 GND 15 AUX p 16 GND 17 AUX n 18 HPD 19 Re PWR 20 PWR Pin Number 19 pin Side of the Connected Signal Cable 1 TMDS DATA 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 ...

Страница 9: ...t ratio 1000 1 typ 80 000 1 max Dynamic Contrast on Faceplate coating Antiglare with hard coating 3H Backlight 8 CCFL U type system Response Time 6ms panel typical Grey to Grey 12ms typical Black to White Color depth 1 07 billion colors Color Gamut 110 NTSC typical 100 sRGB 96 Adobe RGB U2711 Color Gamut Typical is based on CIE1976 110 and CIE1931 102 Resolution Horizontal scan range 30 kHz to 89 ...

Страница 10: ...I 600mV for each differential line 100 ohm input impedance per differential pair DisplayPort 600mV for each differential line 100 ohm input impedance per differential pair Composite 1 volt p p 75 ohm input impedance Component Y Pb Pr are all 0 5 1volt p p 75 ohm input impedance Synchronization input signals separate horizontal and vertical 3 3V CMOS or 5V TTL level positive or negative sync SOG Sy...

Страница 11: ...kg 23 06 lb Weight without stand assembly For wall mount or VESA mount considerations no cables 7 72 kg 17 02 lb Weight of stand assembly 2 63 kg 5 80 lb Environmental The following table lists the environmental limitation Temperature Operating 0 to 40 C 32 to 104 F Nonoperating Storage 20 to 60 C 4 to 140 F Shipping 20 to 60 C 4 to 140 F Humidity Operating 10 to 80 noncondensing Nonoperating Stor...

Страница 12: ...Reader has the following features l Supports Microsoft Windows 2000 Windows XP Windows Vista and Widows 7 operating systems l Mass Storage Class device No drivers are required under Microsoft Windows 2000 Windows XP Windows Vista and Widows 7 Transfer speed Data Rate Power Consumption High speed 480 Mbps 2 5W Max each port Full speed 12 Mbps 2 5W Max each port Low speed 1 5 Mbps 2 5W Max each port...

Страница 13: ... Digital with Adapter TransFlash Card with Adapter MultiMedia Card MMC Reduced Size MultiMedia Card with Adapter Card type Support Specification Memory Card Spec Version Support Maximum Capacity by Spec USB2602 NU 05 For U2711 MS Memory Stick Standard Format Specification 1 43 128MB Supported MSPRO Memory Stick Pro Standard Format Specifications 1 02 32GB Supported MSDuo Memory Stick Duo Standard ...

Страница 14: ...thinner ammonia abrasive cleaners or compressed air l Use a lightly dampened warm cloth to clean the plastics Avoid using detergent of any kind as some detergents leave a milky film on the plastics l Handle your monitor with care as dark colored monitors may scratch and show white scuff marks more than lighter colored monitors Back to Contents Page CAUTION Read and follow the Safety Instructions b...

Страница 15: ... online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4...

Страница 16: ...ll com enter your service tag and download the latest driver for your graphics card 2 After installing the drivers for your Graphics Adapter attempt to set the resolution to 2048x1152 2560x1440 again Back to Contents Page NOTE If you are unable to set the resolution to 2048x1152 2560x1440 please contact Dell to inquire about a Graphics Adapter that supports these resolutions ...

Страница 17: ...ion to 2048x1152 2560x1440 again In Windows Vista or Windows 7 1 Right click on the desktop and click Personalization 2 Click Change Display Settings 3 Click Advanced Settings 4 Identify your graphics controller supplier from the description at the top of the window e g NVIDIA ATI Intel etc 5 Please refer to the graphics card provider website for updated driver for example http www ATI com OR http...

Страница 18: ...ontrol menu that you define in the personalize menu The default settings are Preset Modes Select Brightness Contrast Select and Input Source Select 1 Preset Modes Select Use this button for different displays modes on your monitor 2 Brightness Contrast Use this button for direct access to the Brightness Contrast control menu 3 Input Source Select Use Input Source Select button to select between di...

Страница 19: ...ff the screen does not have an image If any button is touched except power button the monitor displays the following message or or 4 OSD Menu Use this key to open the on screen display OSD See Using the OSD Menu 5 Exit Use this key to exit the OSD menu 6 Power button with power light indicator Use the power button to turn the monitor on and off The blue light indicates the monitor is on and fully ...

Страница 20: ...nalog VGA Input Or Main Menu for non Analog non VGA Input NOTE If you change the settings and then either proceed to another menu or exit the OSD menu the monitor automatically saves the changes The changes are also saved if you change the settings and then wait for the OSD menu to disappear ...

Страница 21: ...ivate the highlighted option 4 Touch and button to select the desired parameter 5 Touch to enter the slide bar and then use the and buttons according to the indicators on the menu to make your changes 6 Touch return to the main menu or to exit the OSD menu NOTE Auto Adjust is only available when you are using the analog VGA connector Icon Menu and Submenus Description Brightness Contrast Allows yo...

Страница 22: ...st function adjusts the degree of difference between the darkest and lightest areas on the monitor screen Touch to go back to the main menu Auto Adjust Even though your computer recognizes your monitor on startup the Auto Adjustment function optimizes the display settings for use with your particu NOTE In most cases Auto Adjust produces the best image for your configuration This option is only ava...

Страница 23: ...rt input when you are using DisplayPort connector Touch to select the DisplayPort input source Select HDMI input when you are using HDMI connector Touch to select the HDMI input source Select Component input when you are using component video connector Touch to select the component input source Select Composite input when you are using composite video connector Touch to select the composite input ...

Страница 24: ...de to Graphics or Video If your computer is connected to your monitor choose Graphics If a DVD STB or VCR is con Mode suitable for desktop applications Mode for multimedia applications eg video playback Mode suitable for gaming applications Select warm mode to obtain a red tint This color setting is typically used for color intensive applications photograph image editing multimedia movie Select co...

Страница 25: ... your monitor base color l Hue Select it to adjust RGBCMY hue value inidividually l Saturtion Select it to adjust RGBCMY saturation value individually This feature can make the video image color shift from green to purple Use this feature to adjust the skin tone Use or increases the green hue in the image increases the purple hue in the image NOTE Hue adjustment is only available for video input A...

Страница 26: ... picture quality by reducing noise on image edge The Phase and Pixel Clock adjustments allow you to adjust your monitor to your preference These settings are accessed through the main OSD men Image Settings Use the and buttons to adjust for best image quality If satisfactory results are not obtained using the Phase adjustment use the Pixel Clock coarse adjustment and then use Phase fine again NOTE...

Страница 27: ...player is not available through DP or HDMI there will be a warning message Unsupported 5 1 channel audio PCM if available Resets your monitor audio settings to the factory defaults Touch to go back to the main menu PBP Settings This function brings up a window displaying image from another input source Main Window Sub Window HDMI Component Composite VGA DVI DisplayPort PBP submenu when PBP OFF ...

Страница 28: ... submenu when PBP ON NOTE When using DVI source the contrast adjustment is not available Use and to browse and to select Off or On Select an input signal for PBP HDMI Component Composite Adjust the contrast level of the picture in PBP Mode ...

Страница 29: ...cond increments from 5 to 60 seconds Controls user access to adjustments When selected no user adjustments are allowed NOTE When the OSD is locked touching the menu button for 15 seconds will unlock and allow user access to all applicable settings When the OSD touching the menu button for 15 seconds will activate the Menu Lock function The monitor beeps everytime a new option is selected in the me...

Страница 30: ... Conditioning feature m several hours Severe cases of image retention are known as burn in the LCD Conditioning feature does not remove burn in Reset all OSD settings to the factory preset values Touch to go back to the main menu Personalize There are three shortcut keys on the front panel Select one control menu for each shortcut key to allow direct access ...

Страница 31: ...ing message or or This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor Specifications for the Horizontal and Vertical frequency ranges address monitor Recommended mode is 2560 X 1440 When monitor enters Power Save mode the following message appears ...

Страница 32: ...her VGA DVI D HDMI or DisplayPort input is selected and all VGA DVI D HDMI and DisplayPort cables are not connected a floating dialog box as shown below appears or or or NOTE When the cable is connected back to the input of the monitor any active PBP window will disappear Please enter PBP submenu to bring back the PBP NOTE The PBP functions can bring up a picture from a second image source Thus yo...

Страница 33: ...r your graphics card If you are using a non Dell computer portable or desktop Go to the support site for your computer and download the latest graphic drivers Go to your graphics card website and download the latest graphic drivers Using the Dell Soundbar Optional The Dell Soundbar is a stereo two channel system mountable on Dell flat panel displays The Soundbar has a capacitive touch front contro...

Страница 34: ...edestal you can tilt and or swivel the monitor for the most comfortable viewing angle Vertical Extension Stand extends vertically up to 90 5mm Back to Contents Page NOTE Stand is attached when the monitor is shipped from the factory ...

Страница 35: ...ng the left mouse button and adjust the screen resolution to 2048x1152 2560x1440 4 Click OK In Windows Vista or Windows 7 1 Right click on the desktop and click Personalization 2 Click Change Display Settings 3 Move the slider bar to the right by pressing and holding the left mouse button and adjust the screen resolution to 2048x1152 2560x1440 4 Click OK If you do not see 2048x1152 2560x1440 as an...

Страница 36: ...and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model U2711b April 2010 Rev A01 User G...

Страница 37: ...with appropriate video systems Connecting the White DVI Cable and the USB uplink cable Connecting the Blue VGA Cable and the USB uplink cable Connecting the Black DisplayPort Cable and the USB uplink cable After you have completed connecting the DVI VGA DisplayPort cable follow the procedure below to complete setting up your monitor l Plug the power cables for your computer and monitor into a near...

Страница 38: ...k to Contents Page NOTE If you are using DisplayPort cable as the input change the input source through the OSD menu s Input source select option to DisplayPort 1 Working from the rear of the monitor attach Soundbar by aligning the two slots with the two tabs along the bottom rear of the monitor 2 Slide the Soundbar to the left until it snaps into place 3 Connect the Soundbar with the DC power con...

Страница 39: ...cedure check your video controller and computer system because your monitor is functioning properly Built in Diagnostics Your monitor has a built in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor or with your computer and video card To run the built in diagnostics 1 Ensure that the screen is clean no dust particles o...

Страница 40: ...diagnostics Poor Focus Picture is fuzzy blurry or ghosting l Perform Auto Adjust via OSD l Adjust the Phase and Pixel Clock controls via OSD l Eliminate video extension cables l Reset the monitor to Factory Settings l Change the video resolution to the correct aspect ratio 16 10 Shaky Jittery Video Wavy picture or fine movement l Perform Auto Adjust via OSD l Adjust the Phase and Pixel Clock contr...

Страница 41: ...screen l Use the Power Management feature to turn off the monitor at all times when not in use for more information see Power Management Modes l Alternatively use a dynamically changing screensaver No Sound No sound from 5 1 channel audio player through the DP or HDMI l Ensure the audio cable connecting the monitor and the player is properly connected and secure l 5 1 channel Dolby or DTS format i...

Страница 42: ...MMON SYMPTOMS WHAT YOU EXPERIENCE POSSIBLE SOLUTIONS No Sound Soundbar has power power indicator is on l Plug the audio line in cable into the computer s audio out jack l Set all Windows volume controls to their maximum l Play some audio content on the computer i e audio CD or MP3 l Turn the volume up l Clean and reseat the audio line in plug l Test the Soundbar using another audio source i e port...

Страница 43: ...drive in Explorer and choose Format from the resulting menu The media has been ejected during writing or erasing Displays the error message Error copying file or folder Displays the error message Cannot write folder folder name or file file name during writing or Cannot remove folder folder name or file file name While erasing you cannot write or erase in the same folder or file name Reinsert the ...

Отзывы: