Specific
Symptoms
What You
Experience
Possible Solutions
Wireless
Screencast is
not working
No network
name (SSID) of
your wireless
monitor found
•
Ensure that your device has an active Wi-Fi connection.
•
Check whether your device and wireless monitor use the
same Wi-Fi channel (for more information, see
Band
Selection
).
•
Ensure that you have upgraded the operating system and
Wi-Fi driver the latest version.
•
Ensure that the Dell Wireless Monitor software or app has
been installed and updated to the latest version.
No connection
from the wireless
monitor
•
Restart the wireless monitor.
•
Remove the device that was connected from the list and
then reconnect it.
•
Ensure that you have upgraded the operating system and
Wi-Fi driver the latest version.
•
Ensure that the Dell Wireless Monitor software or app has
been installed and updated to the latest version.
70
| Troubleshooting
Wireless Connection Problems
Wireless Charging Specific Problems
Specific
Symptoms
What You
Experience
Possible Solutions
Wireless
charging is not
working
No charge to the
mobile device
•
Ensure that the
Wireless Charging
function in the OSD
menu is enabled (for more information, see
Wireless
Charging
and
Setting Up the Wireless Charging Function
).
•
Ensure that the wireless charging function of the mobile
device works properly, and that the mobile device is
correctly placed on the center of the charging area.
•
Ensure that there is no other object between the
smartphone or mobile device and the charging area.
•
Wireless charging may not function near devices that emit
strong electromagnetive energy (like a microwave oven or
radio transmitter). Turn off these diveces and try again.
