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Troubleshooting |

Common Problems

The following table contains general information about common monitor problems you
might encounter and the possible solutions:

Common

Symptoms

What You

Experience

Possible Solutions

No Video/Power
LED off

No picture

•

Ensure that the video cable connecting the monitor and the
computer is properly connected and secure.

•

Verify that the power outlet is functioning properly using
any other electrical equipment.

•

Ensure that the power button is pressed fully.

•

Ensure that the correct input source is selected in the

Input

Source

menu.

No Video/Power
LED on

No picture or no
brightness

•

Increase brightness & contrast controls via OSD.

•

Perform monitor self-test feature check.

•

Check for bent or broken pins in the video cable connector.

•

Run the built-in diagnostics.

•

Ensure that the correct input source is selected in the

Input

Source

menu.

Poor Focus

Picture is fuzzy,
blurry, or
ghosting

•

Eliminate video extension cables.

•

Reset the monitor to factory settings.

•

Change the video resolution to the correct aspect ratio.

Shaky/Jittery
Video

Wavy picture or
fine movement

•

Reset the monitor to factory settings.

•

Check environmental factors.

•

Relocate the monitor and test in another room.

Missing Pixels

LCD screen has
spots

•

Cycle power On-Off.

•

Pixel that is permanently Off is a natural defect that can
occur in LCD technology.

•

For more information on Dell Monitor Quality and Pixel
Policy, see Dell Support site at:

http://www.dell.com/

support/monitors

Stuck-on Pixels

LCD screen has
bright spots

•

Cycle power On-Off.

•

Pixel that is permanently off is a natural defect that can
occur in LCD technology.

•

For more information on Dell Monitor Quality and Pixel
Policy, see Dell Support site at:

http://www.dell.com/

support/monitors

Brightness
Problems

Picture too dim
or too bright

•

Reset the monitor to factory settings.

•

Adjust brightness & contrast controls via OSD.

Geometric
Distortion

Screen not
centered
correctly

•

Reset the monitor to factory settings.

Содержание S2317HWI

Страница 1: ...Dell S2317HWi Monitor User s Guide Model S2317HWi Regulatory model S2317HWib ...

Страница 2: ...roperty damage personal injury or death ____________________ Copyright 2016 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions Android Google Google Play and other marks are trademarks of Google Inc All other marks and names mention...

Страница 3: ... Play Capability 17 Universal Serial Bus USB Interface 18 LCD Monitor Quality and Pixel Policy 18 Maintenance Guidelines 19 Setting Up the Monitor 20 Attaching the Stand 20 Connecting Your Monitor 21 Organizing Your Cables 22 Removing the Monitor Stand 22 Operating the Monitor 24 Power On the Monitor 24 Power Off the Monitor 24 Using the Front Panel Controls 25 ...

Страница 4: ...r 44 Setting Up Wireless Connection 44 Connecting the Monitor via Screencast or Screen Mirror 46 Troubleshooting 65 Self Test 65 Built in Diagnostics 66 Common Problems 67 Product Specific Problems 69 Universal Serial Bus USB Specific Problems 69 Wireless Connection Problems 70 Wireless Charging Specific Problems 70 Appendix 71 FCC Notices U S Only and Other Regulatory Information 71 Contact Dell ...

Страница 5: ...obile Phone to be connected simultaneously via WiFi Direct interface The Laptop displayed in full screen and the Mobile Phone will be displayed as an overlay PiP image NOTE The monitor is equipped with an antenna of the radio transmitter so we recommend that you keep a safe distance of 20 cm at least between the monitor and you Package Contents Your monitor ships with the components shown below En...

Страница 6: ...ase Power Adapter Power Cable Varies by Country HDMI Cable Drivers and Documentation Media Quick Setup Guide Safety Environmental and Regulatory Information Wireless Safety and Regulatory Information 6 About Your Monitor ...

Страница 7: ...e and documentation media includes an Information File INF Image Color Matching File ICM and product documentation Dell Display Manager Software included in the CD shipped with the monitor Screenovate drivers app to support additional enhanced HID sharing features will be included for Windows 7 8 x 10 Security lock slot Capability to switch from wide aspect to standard aspect ratio while maintaini...

Страница 8: ...bout Your Monitor Identifying Parts and Controls Front View Front panel controls Description 1 Function buttons For more information see Operating the Monitor 2 Power On Off button with LED indicator Label ...

Страница 9: ...h security lock optional purchase 3 Barcode serial number label Refer to this label if you need to contact Dell for technical support 4 Cable management slot Use to organize cables by placing them through the slot 5 DC out cable Plugs to the power adapter port on the monitor with a 19 5 V DC power supply 6 Power adapter port Connect the power cable of the wireless charging stand with a 19 5 V DC p...

Страница 10: ...D Notifies the charging status of your Qi PMA device For more information see Charge Status LED Behavior 2 Wireless charging pad Charge your Qi WPC or PMA compliance devices Align your device to the pad to get max charging 10 About Your Monitor Side View Label ...

Страница 11: ...s port does not support headphones 3 HDMI port Connect your computer with the HDMI cable 4 Micro B port This port is for service or debugging only NOT for end user 5 USB downstream port Connect your USB keyboard and mouse Other USB devices are restricted to USB Ethernet USB Thumbdrive or USB 2 0 Hubs 6 Regulatory label Lists the regulatory approvals About Your Monitor 11 Bottom View Label ...

Страница 12: ... 1458 34 cm2 226 04 inch2 Pixel pitch 0 265 mm x 0 265 mm Viewing angle 178 vertical typical 178 horizontal typical Luminance output 250 cd m typical Contrast ratio 1000 to 1 typical 8 000 000 to 1 typical Dynamic Contrast On Faceplate coating Low Haze with 3H hardness Backlight LED edgelight system Response time 6 ms gray to gray typical Color depth 16 78 million colors Color gamut 82 typical Col...

Страница 13: ...ode Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz Sync Polarity Horizontal Vertical Model S2317HWi Model S2317HWi VESA 720 x 400 31 5 70 1 28 3 VESA 640 x 480 31 5 60 0 25 2 VESA 640 x 480 37 5 75 0 31 5 VESA 800 x 600 37 9 60 3 40 0 VESA 800 x 600 46 9 75 0 49 5 VESA 1024 x 768 48 4 60 0 65 0 VESA 1024 x 768 60 0 75 0 78 8 VESA 1152 x 864 67 5 75 0 108 0 VESA 1280 x 1024 64 0 60 ...

Страница 14: ...19 5 V DC 3 34 A 14 About Your Monitor Electrical Specifications Physical Characteristics Model S2317HWi Model S2317HWi Signal cable type Digital HDMI 19 pins Dimensions with stand Height 408 1 mm 16 07 inches Width 520 7 mm 20 50 inches Depth 196 1 mm 7 72 inches Dimensions without stand Height 311 6 mm 12 27 inches Width 520 7 mm 20 50 inches Depth 54 2 mm 2 13 inches Stand dimensions Height 182...

Страница 15: ... WPA2 Content DRM HDCP 2 2 Environmental Characteristics Weight of stand assembly 0 82 kg 1 81 lbs Front frame gloss Black frame 85 gloss unit Model S2317HWi Model S2317HWi Model S2317HWi Temperature Operating 0 C to 40 C 32 F to 104 F Non operating Storage 20 C to 60 C 4 F to 140 F Shipping 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating Storage 5 to 90 non cond...

Страница 16: ...sted at 230 Volts 50 Hz Measurements are indicative for monitor head only without charging base turned on This document is informational only and reflects laboratory performance Your product may perform differently depending on the software components and peripherals you ordered and shall have no obligation to update such information Accordingly the customer should not rely upon this information i...

Страница 17: ...gnments HDMI Connector Plug and Play Capability You can install the monitor in any Plug and Play compatible system The monitor automatically provides the computer system with its Extended Display Identification Data EDID using Display Data Channel DDC protocols so the system can configure itself and optimize the monitor settings Most monitor installations are automatic you can select different set...

Страница 18: ...orts 2 downstream bottom NOTE USB 2 0 Ports are dedicated for Wireless mode use NOTE The monitor s USB interface works only when the monitor is On or in power save mode If you turn Off the monitor and then turn it On the attached peripherals may take a few seconds to resume normal functionality LCD Monitor Quality and Pixel Policy During the LCD Monitor manufacturing process it is not uncommon for...

Страница 19: ...ecial screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened warm cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor If you notice white powder when you unpack your monitor wipe it off with a cloth Handle your monitor with car...

Страница 20: ...stand see the documentation that shipped with it To attach the monitor stand 1 Place the monitor on a soft cloth or cushion 2 Insert the wireless charging base into the stand arm 3 Using the screw handle tighten the captive screw on the base After fully tightening the screw fold the screw handle flat within the recess 4 Insert the tabs on the upper part of the stand arm into the grooves on the bac...

Страница 21: ...he same time To connect your monitor to the computer 1 Turn Off your computer and disconnect the power cable 2 Connect the DC out cable of the wireless charging base to the power adapter port on the monitor 3 Connect the HDMI cable from your monitor to the computer 4 Connect the power cable with 19 5V DC adapter supplied with the monitor to the power adapter port on the wireless charging base 5 Co...

Страница 22: ...nected they will have to be disconnected again to route them through the hole Removing the Monitor Stand NOTE To prevent scratches on the LCD screen while removing the stand ensure that the monitor is placed on a soft clean surface To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Use a long and thin screwdriver to push the release latch ...

Страница 23: ...Setting Up the Monitor 23 3 After the latch is released remove the stand away from monitor ...

Страница 24: ...standby mode During standby mode the white LED indicator on the Power button blinks slowly a long press on the Power button will put the monitor into power off mode When the input source is set to HDMI a press on the Power button will put the monitor power off mode NOTE If the HDMI cable is disconnected from the HDMI port or your system is in the standby mode the Power button blinks white indicati...

Страница 25: ...y Volume Use the buttons to adjust the volume Minimum is 0 Maximum is 100 2 Shortcut key Input Source Use this button to choose from a list of video signals that may be connected to your monitor 3 Menu Use the MENU button to launch the On Screen Display OSD and select the OSD Menu See Accessing the Menu System 4 Exit Use this button to go back to the main menu or exit the OSD main menu 5 Power wit...

Страница 26: ...settings Front Panel Button Description 1 Up Use the Up button to adjust increase ranges items in the OSD menu 2 Down Use the Down button to adjust decrease ranges items in the OSD menu 3 OK Use the OK button to confirm your selection in the OSD menu 4 Back Use the Back button to go back to the previous menu ...

Страница 27: ...n to launch the OSD menu and display the main menu 2 Use the and buttons to move between the setting options As you move from one icon to another the option name is highlighted 3 Use the button once to activate the highlighted option 4 Use the and buttons to select the desired parameter 5 Use to enter the slide bar and then use the and buttons according to the indicators on the menu to make your c...

Страница 28: ...t of Brightness is disabled when Dynamic Contrast is switched On Contrast Adjust the Brightness first and then adjust the Contrast only if further adjustment is necessary Use the button to increase the contrast and use the button to decrease the contrast min 0 max 100 The Contrast function adjusts the degree of difference between darkness and lightness on the monitor screen Wireless Charging Enabl...

Страница 29: ...ou intend to use the wireless connection Use to select the wireless input source HDMI Select the HDMI input when you are using the HDMI connector Use to select the HDMI input source Auto Select Turning on the function allows you to scan for available input sources Reset Input Source Reset your monitor input settings to the factory settings Color Use Color to adjust the color setting mode ...

Страница 30: ...ads color settings ideal for most gaming applications Paper Loads brightness and sharpness settings ideal for viewing text Blend the text background to simulate paper media without affecting color images Applies to RGB input format only Warm Increases the color temperature The screen appears warmer with a red yellow tint Cool Decreases the color temperature The screen appears cooler with a blue ti...

Страница 31: ...red flesh tone color Use or to adjust the hue from 0 to 100 Use to increase the green shade of the video image Use to increase the purple shade of the video image NOTE Hue adjustment is available only when you select Movie or Game preset mode Saturation This feature can adjust the color saturation of the video image Use or to adjust the saturation from 0 to 100 Use to increase the colorful appeara...

Страница 32: ...led image quality Use the button to turn the Dynamic Contrast on or off NOTE Dynamic Contrast provides higher contrast if you select Game or Movie preset mode Response Time Allows you to set the Response Time to Normal or Fast Reset Display Select this option to restore default display settings Audio Volume Allows you to set the volume level of speakers Use or to adjust the volume level from 0 to ...

Страница 33: ...an 5 minutes of inactivity while in Standby mode indicated by a slow blinking white LED on the Power button The monitor resumes normal operation with any user activity is detected When disabled The monitor remains active at all times and does not go into Off mode Power Button LED Allows you to set the power LED indicator On or Off to save energy Reset Energy Select this option to restore default E...

Страница 34: ... and buttons min 0 max 100 Timer Allows you to set the time for which the OSD remains active after you press a button on the monitor Use or to adjust the slider in 1 second increments from 5 to 60 seconds Lock Controls user access to adjustments When Lock is selected no user adjustments are allowed All buttons are locked NOTE Unlock function Only hard unlock press and hold the button beside the po...

Страница 35: ...lize Users can choose a feature from Preset Modes Brightness Contrast Input Source Aspect Ratio or Volume and set it as a shortcut key Others Select this option to adjust the OSD settings such as the DDC CI LCD Conditioning and so on ...

Страница 36: ... this feature by selecting Disable Enable this feature for best user experience and optimum performance of your monitor NOTE The function is only available when using an HDMI connection LCD Conditioning Helps reduce minor cases of image retention Depending on the degree of image retention the program may take some time to run You can enable this feature by selecting Enable Reset Others Reset all s...

Страница 37: ...mode you will see the following message This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 1920 x 1080 You will see the following message before the DDC CI function is disabled When the monitor goes into power save mode the f...

Страница 38: ...mode with Auto Select function turned off If HDMI input is selected and the corresponding cable is not connected a dialog box as shown below appears Use only the supplied power adapter to connect to this monitor and AC mains Using adapter other than the one supplied may cause malfunction and damage to the monitor the following error message will appear See Troubleshooting for more information ...

Страница 39: ...tings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 1920 x 1080 4 Click Apply If you do not see 1920 x 1080 as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you have a Dell desktop or portable computer Go to http www dell com support enter your service tag and download the latest d...

Страница 40: ...PMA certified smartphone or mobile device wirelessly For more information about wireless charging standards and certified devices see www wirelesspowerconsortium com and www merger powermatters org Setting Up the Wireless Charging Function Before starting to charge your mobile device wirelessly follow the instructions below 1 Ensure that the DC out cable and power cable are connected properly and ...

Страница 41: ... to enable disable the function NOTE Always enable the Wireless Charging function in the OSD menu before you can use the wireless charging function 5 The white LED appears for 3 seconds and then goes off to indicate that the wireless charging function is turned On To turn Off the wireless charging function go to the Wireless Charging menu and use to disable the function ...

Страница 42: ...ocumentations that shipped with the mobile device for information on how to use the wireless charging function 2 Make sure that the charging area of the wireless charging base is clear of any object and then place your mobile device at the center of the charging area 3 When the device is properly placed on the charging area the LED turns white indicating that your device is getting charged 4 When ...

Страница 43: ...rence while your device is charging do not place anything around the device and the charging area NOTE It is normal that the charging stand base and mobile device become warm while charging NOTE The wireless charging function will be turned off if the monitor power is turned Off Charge Status LED Behavior The following table describes the status that LED indicates LED Indicator Activities White LE...

Страница 44: ...hen the input source for the monitor is set to wireless the Dell wireless home screen allows you to configure more advanced wireless settings Navigating the Home Screen Dell xxxx 1 2 3 Connect your device Windows users visit www dell com wirelessmonitors Get the app on Google Play DELL Wireless Monitor NOTE The illustration is for reference only and may differ from the newer versions Label Item De...

Страница 45: ...ox Then use the keyboard to change the network name SSID of the your monitor Advanced The default setting is Enabled allowing you to mirror two of your Screencast capable devices screens in real time Factory Reset Select OK to restore default settings Selecting Cancel will quit without saving About Select to view the current version number 2 Settings The Settings menu is your main hub for your wir...

Страница 46: ...ay store Click the link below to see more details Using Settings on an Android Smartphone Using Dell Wireless Monitor App on an Android Smartphone NOTE The environment surrounding the monitor and the computer may affect transmission signal and compromise signal strength Avoid placing objects between the monitor and the connecting device that may interfere with the normal wireless operations Using ...

Страница 47: ... the SSID name as displayed on your monitor from the list Then select on your monitor to accept connection and your device will start projecting images to your monitor NOTE You will not be asked to verify subsequent connections for the same device NOTE To control the projected images with keyboard and mouse connected to your monitor select Allow input from a keyboard or mouse connected to this dis...

Страница 48: ... input from a keyboard or mouse connected to this display Disconnect Change projection mode 48 Mirroring Your Device s Screen on the Monitor Changing the Projection Mode 1 Select Project from the Action Center Project ...

Страница 49: ... screen only Duplicate Extend Second screen only Mirroring Your Device s Screen on the Monitor 49 2 Select your Projection Mode Disconnecting from a Device 1 Select Connect from the Action Center Connect ...

Страница 50: ...nnect and your device will stop projecting images to your monitor Using Windows 8 1 NOTE The illustrations below are for reference only and may differ from your actual computer screen based on the settings version and the language of your operating system Connecting to a Device 1 Select Devices from the Charms bar Devices ...

Страница 51: ...ss display from the Project menu Second Screen Add a wireless display Permission to connect XXXXX is a new device trying to connect To approve press physical button below This message will automatically close Then select on your monitor to accept connection and your device will start projecting images to your monitor ...

Страница 52: ...asked to verify subsequent connections for the same device NOTE You may control the projected images with keyboard and mouse connected to your monitor Changing the Projection Mode 1 Select Devices from the Charms bar Devices 2 Select Project from the Devices menu Project ...

Страница 53: ...Duplicate Extend Second screen only Mirroring Your Device s Screen on the Monitor 53 3 Select your Projection Mode Disconnecting from a Device 1 Select Devices from the Charms bar Devices ...

Страница 54: ...Project 54 Mirroring Your Device s Screen on the Monitor 2 Select Project from the Devices menu 3 Select Disconnect and your device will stop projecting images to your monitor Disconnect ...

Страница 55: ...iffer from your actual computer screen based on the settings version and the language of your operating system Connecting to a Device 1 Open the Dell Wireless Monitor Software and it will automatically search for available devices Wireless Monitor Select a monitor Refresh Searching 2 When the SSID name as displayed on your monitor shows up on the list click Connect Wireless Monitor Select a monito...

Страница 56: ...dingly into your device After the connection is accepted your device will start projecting images to your display NOTE You will not be asked to verify subsequent connections for the same device Changing the Projection Mode 1 Click on the Dell Wireless Monitor Software 2 Select your Projection Mode Wireless Monitor Disconnect Dell xxxx PC only Duplicate Extend Second screen only ...

Страница 57: ...tings menu of your device 2 Tap Display then tap Screen Mirroring depending on your device manufacturer the name may be different 3 Tap Cast 4 Tap the Menu icon then select Enable wireless display 5 Wait for a couple of seconds for the connection then select on your monitor to accept connection and your device will start projecting images to your monitor Permission to connect XXXXX is a new device...

Страница 58: ...eless Monitor App on an Android Smartphone Connecting to a Device 1 Turn on Wi Fi and Bluetooth connection on your Android device NOTE If the Bluetooth on your Android device is turned on before making the connection you will be able to control the casted screen with keyboard or mouse connected to your monitor after connection is made 2 Tap to activate the Dell Wireless Monitor app on your Android...

Страница 59: ...Mirroring Your Device s Screen on the Monitor 59 3 Tap Cast Settings 4 Tap the SSID name as displayed on your monitor Wireless display Wireless display ...

Страница 60: ...monitor to accept connection and your Android device will start projecting images to your monitor NOTE You will not be asked to verify subsequent connections for the same device NOTE If your device settings differ from those shown above please refer to your device manual for Cast Screen connection instructions Disconnecting from a device 1 Tap to activate the Dell Wireless Monitor app on your Andr...

Страница 61: ...Mirroring Your Device s Screen on the Monitor 61 2 Tap Cast Settings 3 Tap the monitor name that is Connected Connected Connected ...

Страница 62: ...p DISCONNECT and your Android device will stop projecting images to your monitor NOTE To check whether your device is supported please visit Dell Support website www dell com wirelessmonitors or refer to your device manual or contact your device manufacturer for compatibility ...

Страница 63: ...r to make wireless connection on your computer and Android device 3 In the second screen on the Android device there are several functions you can use to control the image Left click the mouse to drag the windows Click on the icon on the upper right corner of the projected image to disconnect the Android Device Click on the icon on the upper right corner of the projected image to mute or unmute th...

Страница 64: ...Dell Wireless Monitor app will check for the latest version Click Accept to download and install Updating takes place in the background Connecting Keyboard and Mouse Dell Wireless Monitor allows user to control device from a single keyboard and mouse connected to the monitor NOTE Make sure Dell Wireless Monitor Software has been installed before using a keyboard or mouse to control the computer or...

Страница 65: ...puter 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input the dialog shown below will continuously scroll through the screen 4 This box also appears during normal system operation if the video cab...

Страница 66: ...from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold Button 1 and Button 4 on the front panel simultaneously for 2 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press Button 4 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to insp...

Страница 67: ...icture is fuzzy blurry or ghosting Eliminate video extension cables Reset the monitor to factory settings Change the video resolution to the correct aspect ratio Shaky Jittery Video Wavy picture or fine movement Reset the monitor to factory settings Check environmental factors Relocate the monitor and test in another room Missing Pixels LCD screen has spots Cycle power On Off Pixel that is permane...

Страница 68: ...is connected properly and is secure Reset the monitor to factory settings Perform monitor self test feature check to determine if the intermittent problem occurs in self test mode Missing Color Picture missing color Perform monitor self test feature check Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Check for bent or broken pins in the vide...

Страница 69: ...D light is white Check the signal source Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard Check whether the signal cable is plugged in properly Re plug the signal cable if necessary Reset the computer or video player The picture does not fill the entire screen The picture cannot fill the height or width of the screen Due to different video...

Страница 70: ...the latest version Ensure that the Dell Wireless Monitor software or app has been installed and updated to the latest version 70 Troubleshooting Wireless Connection Problems Wireless Charging Specific Problems Specific Symptoms What You Experience Possible Solutions Wireless charging is not working No charge to the mobile device Ensure that the Wireless Charging function in the OSD menu is enabled...

Страница 71: ...gulatory information see the regulatory compliance website located at www dell com regulatory_compliance Contact Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and s...

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