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Figure 41. Cabling—3.5 Inch (x8) SAS/SATA Backplane With a Single PERC Card

1. power connector on backplane
2. SAS A connector on backplane
3. SAS B connector on PERC card
4. SAS A connector on PERC card
5. Power connector on PIB

6. signal cable on system board
7. signal cable on backplane
8. SAS B connector on backplane

Содержание PowerEdge T620

Страница 1: ...Dell PowerEdge T620 Systems Owner s Manual Regulatory Model E17S Series Regulatory Type E17S001 ...

Страница 2: ...arks of Advanced Micro Devices Inc Microsoft Windows Windows Server Internet Explorer MS DOS Windows Vista and Active Directory are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat Inc in the United States and or other countries Novell and SUSE are registered tra...

Страница 3: ...ering System Setup 24 Responding To Error Messages 24 Using The System Setup Navigation Keys 24 System Setup Options 24 System Setup Main Screen 25 System BIOS Screen 25 System Information Screen 25 Memory Settings Screen 26 Processor Settings Screen 26 SATA Settings Screen 27 Boot Settings Screen 28 Integrated Devices Screen 28 Serial Communications Screen 29 System Profile Settings Screen 30 Sys...

Страница 4: ...ud 41 Installing The Cooling Shroud 42 System Memory 42 General Memory Module Installation Guidelines 44 Mode Specific Guidelines 44 Sample Memory Configuration Table 45 Removing Memory Modules 48 Installing Memory Modules 49 Hard Drives 49 Removing A 2 5 Inch Hard Drive Blank 50 Installing A 2 5 Inch Hard Drive Blank 50 Removing A 3 5 Inch Hard Drive Blank 50 Installing A 3 5 Inch Hard Drive Blan...

Страница 5: ... An Internal Dual SD Module 68 Installing An Internal Dual SD Module 68 Internal SD Card 69 Removing An Internal SD Card 69 Installing An Internal SD Card 69 Processors 70 Removing A Processor 70 Installing A Processor 73 Power Supplies 74 Hot Spare Feature 75 Removing An AC Power Supply 75 Installing An AC Power Supply 76 Wiring Instructions For A DC Power Supply 77 Removing A DC Power Supply 79 ...

Страница 6: ...A Module 111 System Board 112 Removing The System Board 112 Installing The System Board 113 4 Troubleshooting Your System 115 Safety First For You And Your System 115 Troubleshooting System Startup Failure 115 Troubleshooting External Connections 115 Troubleshooting The Video Subsystem 115 Troubleshooting A USB Device 115 Troubleshooting A Serial I O Device 116 Troubleshooting A NIC 116 Troublesho...

Страница 7: ...ics 123 System Diagnostic Controls 124 6 Jumpers And Connectors 125 System Board Jumper Settings 125 System Board Connectors 126 Disabling A Forgotten Password 128 7 Technical Specifications 129 8 System Messages 133 LCD Messages 133 Viewing LCD Messages 133 Removing LCD Messages 133 System Error Messages 133 Warning Messages 147 Diagnostic Messages 147 Alert Messages 147 9 Getting Help 149 Contac...

Страница 8: ...8 ...

Страница 9: ...1 About Your System Front Panel Features And Indicators Figure 1 Front Panel Features and Indicators 2 5 Inch Hard Drive Chassis 9 ...

Страница 10: ...on Description 1 Optical drive optional One optional SATA DVD ROM drive or DVD RW drive 2 vFlash media card slot Allows you to insert a vFlash media card 3 Power on indicator power button The power on indicator lights when the system power is on The power button controls the power supply output to the system 10 ...

Страница 11: ...tton for more than five seconds to enter BIOS progress mode To reset iDRAC if not disabled in F2 iDRAC setup press and hold for more than 15 seconds 6 LCD menu buttons Allows you to navigate the control panel LCD menu 7 Information tag A slide out label panel which allows you to record system information such as Service Tag NIC MAC address and so on as per your need 8 LCD panel Displays system ID ...

Страница 12: ... it comes preconfigured with the rack ears and does not have the stabilizer feet Item Indicator Button or Connector Icon Description 1 11 USB connectors 2 Allows you to connect USB devices to the system The ports are USB 2 0 compliant 2 Optical drive optional One optional SATA DVD ROM drive or DVD RW drive 3 Hard drive bay 3 5 inch hard drive systems Up to twelve 3 5 inch hot swappable hard drives...

Страница 13: ...ystems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off 8 NMI button Used to troubleshoot software and device driver errors when running certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating ...

Страница 14: ...n by pressing either the Select Left or Right button on the LCD panel The LCD backlight remains off if LCD messaging is turned off through the iDRAC utility the LCD panel or other tools Figure 4 LCD Panel Features Item Button Description 1 Left Moves the cursor back in one step increments 2 Select Selects the menu item highlighted by the cursor 3 Right Moves the cursor forward in one step incremen...

Страница 15: ...ntry Select Simple to display LCD error messages in a simplified user friendly description See System Error Messages for a list of messages in this format Set home Select the default information to be displayed on the LCD Home screen See View Menu to see the options and option items that can be set as the default on the Home screen View Menu NOTE When you select an option in the View menu you must...

Страница 16: ...n Blinks green two times per second Identifying drive or preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after the system is turned on Drives are not ready for insertion or removal during this time Blinks green amber and off Predicted drive failure Blinks amber four times per second Drive failed Blinks...

Страница 17: ...s and Indicators Item Indicator Button or Connector Icon Description 1 PCIe expansion card slots 4 processor 1 Allows you to connect up to two PCI Express expansion cards and two PERC cards 2 3 Ethernet connectors Two integrated 10 100 1000 Mbps NIC connectors 17 ...

Страница 18: ...15 seconds 5 System identification connector Allows you to connect the optional system status indicator assembly through the optional cable management arm 6 iDRAC Enterprise port Dedicated management port NOTE The port is available for use only if the iDRAC Enterprise license is installed on your system 7 Power supply PSU1 AC 495 W 750 W or 1100 W or DC 1100 W when available 8 USB connectors 6 All...

Страница 19: ...Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed Activity indicator is blinking green Network data is being sent or received Power Indicator Codes Each AC power supply has an illuminated translucent handle and each DC power supply when available has an LED that serves as an indicator to show whether power is present or whether a power fault has oc...

Страница 20: ...C power supplies support both 220 V and 110 V input voltages When two identical power supplies receive different input voltages they can output different wattages and trigger a mismatch CAUTION If two power supplies are used they must be of the same type and have the same maximum output power CAUTION Combining AC and DC power supplies is not supported and triggers a mismatch Flashing green When ho...

Страница 21: ...th your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system For the full name of an abbreviation or acronym used in this document see the Glossary at support dell com manuals NOTE Always check for updates on support...

Страница 22: ...22 ...

Страница 23: ...re configuration Enable or disable integrated devices Set performance and power management thresholds Manage system security You can access the System Setup using the Standard graphical browser which is enabled by default Text browser which is enabled using Console Redirection To enable Console Redirection in System Setup select System BIOS Serial Communication screen Serial Communication select O...

Страница 24: ...es If an error message is displayed while the system is booting make a note of the message For more information see System Error Messages NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using The System Setup Navigation Keys Keys Action Up arrow Moves to the previous field Down arrow Moves to the next field Enter Allows ...

Страница 25: ...o on SATA Settings Displays options to enable or disable the integrated SATA controller and ports Boot Settings Displays options to specify the boot mode BIOS or UEFI Enables you to modify UEFI and BIOS boot settings Integrated Devices Displays options to enable or disable integrated device controllers and ports and to specify related features and options Serial Communication Displays options to e...

Страница 26: ...pare with Advanced ECC Mode By default the Memory Operating Mode option is set to Optimizer Mode NOTE The Memory Operating Mode can have different defaults and available options based on the memory configuration Node Interleaving If this field is Enabled memory interleaving is supported if a symmetric memory configuration is installed If Disabled the system supports Non Uniform Memory architecture...

Страница 27: ... you to enable or disable Data Cache Unit IP prefetcher By default the DCU IP Prefetcher option is set to Enabled Execute Disable Allows you enable or disable execute disable memory protection technology By default the Execute Disable option is set to Enabled Number of Cores per Processor Allows you to control the number of enabled cores in each processor By default the Number of Cores per Process...

Страница 28: ...boot the system reattempts the boot sequence after 30 seconds By default the Boot Sequence Retry option is set to Disabled BIOS Boot Settings Allows you to enable or disable BIOS Boot options NOTE This option is enabled only if the boot mode is BIOS UEFI Boot Settings Allows you to enable or disable UEFI Boot options NOTE This option is enabled only if the boot mode is UEFI One Time Boot Allows yo...

Страница 29: ...e specified slot CAUTION Slot disablement must be used only when the installed peripheral card is preventing booting into the Operating System or causing delays in system startup If the slot is disabled both the Option ROM and UEFI driver are disabled Serial Communications Screen Menu Item Description Serial Communication Allows you to select serial communication devices Serial Device 1 and Serial...

Страница 30: ...urbo Boost Allows you to enable or disable the processor to operate in turbo boost mode By default the Turbo Boost option is set to Enabled C1E Allows you to enable or disable the processor to switch to a minimum performance state when it is idle By default the C1E option is set to Enabled C States Allows you to enable or disable the processor to operate in all available power states By default th...

Страница 31: ...ng system Allows you to clear all the contents of the TPM By default the TPM Clear option is set to No Intel TXT Allows you enable or disable Intel Trusted Execution Technology To enable Intel TXT Virtualization Technology must be enabled and TPM Security must be Enabled with Pre boot measurements By default the Intel TXT option is set to Off BIOS Update Control Allows you to update the BIOS using...

Страница 32: ... For more information on the password jumper settings see System Board Jumper Settings System password This is the password that you must enter to log on to your system Setup password This is the password that you must enter to access and make changes to the BIOS or UEFI settings of your system CAUTION The password features provide a basic level of security for the data on your system CAUTION Anyo...

Страница 33: ...leting Or Changing An Existing System And Or Setup Password Ensure that the Password jumper is set to enabled and the Password Status is Unlocked before attempting to delete or change the existing System and or Setup password You cannot delete or change an existing System or Setup password if the Password Status is Locked To delete or change the existing System and or Setup password 1 To enter Sys...

Страница 34: ...ost of the System Setup options If you do not enter the correct password in three attempts the system displays the message Invalid Password Number of unsuccessful password attempts x System Halted Must power down Even after you shut down and restart the system the error message is displayed until the correct password is entered The following options are exceptions If System Password is not Enabled...

Страница 35: ...ect until you restart the system Boot Manager Screen Menu Item Description Continue Normal Boot The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot options are found BIOS Boot Menu Displays the list of available BIOS boot options marked ...

Страница 36: ...ecycle Controller For more information about setting up the Lifecycle Controller configuring hardware and firmware and deploying the operating system see the Lifecycle Controller documentation at support dell com manuals iDRAC Settings Utility The iDRAC Settings utility is an interface to setup and configure the iDRAC parameters using UEFI You can enable or disable various iDRAC parameters using t...

Страница 37: ...DC power supply unit PSU when available AMP 90871 1 hand crimping tool or equivalent Wire stripper pliers capable of removing insulation from size 10 AWG solid or stranded insulated copper wire NOTE Use alpha wire part number 3080 or equivalent 65 30 stranding Front Bezel Optional Installing The Front Bezel 1 Insert the bezel tabs into the bezel tab slots in the chassis 2 Firmly press the top end ...

Страница 38: ...id injury do not attempt to lift the system by yourself WARNING Opening or removing the system cover when the system is on may expose you to a risk of electric shock CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and suppo...

Страница 39: ...he system from the electrical outlet 2 Rotate the latch release lock counter clockwise to the unlocked position 3 Press down on the cover release latch and rotate the latch end of the cover away from the system 4 Grasp the cover on both sides and carefully move the cover away from the system Figure 11 Opening and Closing the System 1 system 2 system side cover 3 cover release latch 4 latch release...

Страница 40: ...umentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Components that are hot swappable are marked orange and touch points on the components are marked blue Figure 12 Inside the System 1 cooling fan assembly optional ...

Страница 41: ...s that came with the product CAUTION Never operate your system with the cooling shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Lay the system on its side 3 Open the system 4 If required remove the two system fans ...

Страница 42: ...tlet and turn the system on including any attached peripherals System Memory Your system supports DDR3 unbuffered ECC DIMMs ECC UDIMMs registered DIMMs RDIMMs and load reduced DIMMs LRDIMMs It supports DDR3 and DDR3L voltage specifications NOTE MT s indicates DIMM speed in MegaTransfers per second Memory bus operating frequency can be 1600 MT s 1333 MT s 1066 MT s or 800 MT s depending on DIMM typ...

Страница 43: ...nnel 0 slots B1 B5 and B9 channel 1 slots B2 B6 and B10 channel 2 slots B3 B7 and B11 channel 3 slots B4 B8 and B12 The following table shows the memory populations and operating frequencies for the supported configurations DIMM Type DIMMs Populated Channel Operating Frequency in MT s Maximum DIMM Rank Channel 1 5 V 1 35 V UDIMM ECC 1 1333 1066 and 800 1066 and 800 Dual rank 2 1333 1066 and 800 10...

Страница 44: ...cessor systems sockets A1 to A12 are available For dual processor systems sockets A1 to A12 and sockets B1 to B12 are available Populate all sockets with white release tabs first then black and then green Do not populate the third DIMM socket in a channel with green release tabs if a quad rank RDIMM is populated in the first socket with white release tabs Populate the sockets by highest rank count...

Страница 45: ...pied to the spare rank and the failed rank is disabled With memory sparing enabled the system memory available to the operating system is reduced by one rank per channel For example in a dual processor configuration with sixteen 4 GB dual rank DIMMs the available system memory is 3 4 ranks channel 16 DIMMs 4 GB 48 GB and not 16 DIMMs 4 GB 64 GB NOTE Memory sparing does not offer protection against...

Страница 46: ... A10 A11 A12 4 6 2R x8 1333 MT s 2R x8 1600 MT s A1 A2 A3 A4 A5 A6 48 4 12 2R x8 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 8 6 2R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 A4 A5 A6 96 8 12 2R x4 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 16 6 2R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 A4 A5 A6 128 16 8 2R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 A4 A5 A6 A7 A8 384 32 12 LRDIMM x4 1333 MT s A1 ...

Страница 47: ... s A1 A2 A3 A4 B1 B2 B3 B4 160 8 20 2R x4 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A11 B1 B2 B3 B4 B5 B6 B7 B8 B9 B11 192 8 24 2R x4 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 16 12 2R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 256 16 16 2R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 384 16 24 2R x4 133...

Страница 48: ...y your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Remove the cooling shroud 4 Locate the appropriate memory module socket s CAUTION Handle each memory module only on either card edge making sure not to touch the middle of...

Страница 49: ...o install the memory module in the socket in only one way 8 Press down on the memory module with your thumbs until the socket levers latch into a locked position When the memory module is properly seated in the socket the levers on the memory module socket align with the levers on the other sockets that have memory modules installed 9 Repeat step 6 through step 9 of this procedure to install the r...

Страница 50: ...move the front bezel 2 Press the release button and slide the hard drive blank out until it is free of the hard drive slot Figure 16 Removing and Installing a 2 5 Inch Hard Drive Blank 1 hard drive blank 2 release button Installing A 2 5 Inch Hard Drive Blank 1 If installed remove the front bezel 2 Insert the hard drive blank into the hard drive slot until the release button clicks into place 3 If...

Страница 51: ... management software prepare the hard drive for removal Wait until the indicators on the hard drive carrier signal that the hard drive can be removed safely For more information see the documentation for the storage controller If the hard drive is online the green activity fault indicator flashes as the drive is turned off When the hard drive indicators are off the hard drive is ready for removal ...

Страница 52: ... attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable hard drive is installed and the system is powered on...

Страница 53: ...le repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Insert the hard drive into the hard drive carrier with the connector end of the hard drive toward the back 2 Align the scr...

Страница 54: ...he system 4 If installed remove the cooling fan assembly 5 Disconnect the power data cable from the back of the drive NOTE Observe the routing of the power data cable on the side on the system as you remove them from the system board and the optical drive You must route these cables properly when you replace them to prevent them from being pinched or crimped 6 To remove the optical drive push the ...

Страница 55: ...ons that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 3 Open the system 4 Align the optical drive with the optical drive bay 5 Slide the optical drive into the slot until the latch snaps into place 6 Connect the power data cable to the back of the drive 7 Route the power dat...

Страница 56: ... done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION The cooling fans are hot swa...

Страница 57: ...and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The procedure for installing an individual cooling fan into the cooling shroud is similar NOTE The procedure for installing an individual fan in the cooling fan assembly and the cooling shroud is identical 1 Align the plug a...

Страница 58: ...et and peripherals 2 Open the system 3 Unlock the cooling fan assembly from the chassis by rotating the blue release lever up 4 Lift the cooling fan assembly out of the chassis Figure 22 Removing and Replacing the Cooling Fan Assembly 1 cooling fan assembly 2 cooling fans 4 3 release levers 2 4 guides 2 Installing The Cooling Fan Assembly Optional CAUTION Many repairs may only be done by a certifi...

Страница 59: ...e USB memory key in the boot sequence in the System Setup NOTE To locate the internal USB connector INT_USB on the system board see System Board Connectors Replacing The Internal USB Key CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or teleph...

Страница 60: ...t documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Press the tab and...

Страница 61: ...ct 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system 3 Align the PCIe card holder with the projection on the chassis and push it down until firmly seated 4 Close the system 5 Place the system upright and on its feet on a flat stable surface 6 Reconnect the system to its electrical outlet and turn the system on including ...

Страница 62: ... cards must be installed in card priority and slot priority order Table 4 Expansion Card Installation Order Card Priority Card Type Slot Priority Maximum Allowed 1 Dell PowerEdge Express Flash PCIe SSD Bridge 2 1 2 GPU single width and double width 4 5 7 2 4 3 External RAID 4 5 6 2 7 1 6 4 Internal RAID 4 2 1 3 4 5 Converged Network Adapters CNAs 4 5 6 2 7 1 6 6 10 Gb NICs 4 5 6 2 7 1 6 7 FC4 8 HB...

Страница 63: ...ds on your system you will need two 1100 W PSUs installed on your system Removing An Expansion Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is ...

Страница 64: ...ing any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system 4 Remove the PCIe card holder 5 If applicable remove any cables from the PCIe card 6 Open the PCIe card latch adjacent to the slot you want to install the PCIe card 7 If you are installing a new card remove the filler bracket NOTE Keep this bracket in case you need to remove the expa...

Страница 65: ...by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Lay the system on its side 3 Open the system 4 Remove the PCIe card holder CAUTION Do not use excessive force when removing the cables as it can damage the connectors 5 Disconnect the cabl...

Страница 66: ...ice and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Ensure that the GPU card is installed in the x16 slot 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Lay the system on its side 3 Open the ...

Страница 67: ...m manuals Replacing An SD vFlash Card 1 Locate the vFlash media slot on the system For more information see About Your System 2 To remove the vFlash media card push inward on the card to release it and pull the card from the card slot Figure 27 Removing and Installing the SD vFlash Card 1 vFlash media card 2 vFlash media card slot 3 To install the vFlash media card with the label side facing up in...

Страница 68: ...n the IDSDM connector on the system board 4 If applicable remove the SD card s 5 Pull the dual SD module and remove it from the system board 6 Close the system 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Figure 28 Removing and Installing the Internal Dual SD Module 1 SD card connector 2 internal dual SD card module 3 SD card Installing ...

Страница 69: ...elease it from the slot and remove the card 4 Close the system 5 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing An Internal SD Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the onl...

Страница 70: ...oad file to install the update on your system 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet When disconnected from the power source press and hold the power button for three seconds to fully drain the system of stored power prior to removing the cover 3 Open the system 4 Remove the cooling shroud WARNING The heat sink and processor ar...

Страница 71: ...not firmly grasped 9 Position your thumb firmly over the processor socket release lever near the unlock icon and release the lever from the locked position by pushing down and out from under the tab 10 Similarly position your thumb firmly over the processor socket release lever near the lock icon and release the lever from the locked position by pushing down and out from under the tab Rotate the l...

Страница 72: ...he tab on the processor shield and rotate it upward and out of the way 12 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor NOTE If you are permanently removing the processor you must install a socket protective cap in the vacant socket to protect the socket pins and keep the socket free of dust 72 ...

Страница 73: ...Read and follow the safety instructions that came with the product NOTE If you are installing a single processor it must be installed in socket CPU1 1 Before upgrading your system download the latest system BIOS version from support dell com and follow the instructions included in the compressed download file to install the update on your system NOTE You can update the system BIOS using the Lifecy...

Страница 74: ...sition f Similarly rotate the socket release lever near the lock symbol to the locked position CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket 12 If applicable install the heat sink a Open the grease applicator included with your processor kit and apply all of the thermal grease in the applicator to the center of th...

Страница 75: ...he active power supply is greater than 50 and to sleep the redundant power supply if the load falls below 20 You can configure the Hot Spare feature using the iDRAC settings For more information on iDRAC settings see the iDRAC7 User s Guide at support dell com manuals Removing An AC Power Supply CAUTION Many repairs may only be done by a certified service technician You should only perform trouble...

Страница 76: ...output power NOTE The maximum output power shown in Watts is listed on the power supply label 2 If applicable remove the power supply blank 3 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place NOTE If you unlatched the cable management arm re latch it For information about the cable management arm see the system s rack document...

Страница 77: ...t Requirements Supply voltage 48 60 V DC Current consumption 32 A maximum Kit Contents Dell part number 6RYJ9 terminal block or equivalent 1 6 32 nut equipped with lock washer 1 Required Tools Wire stripper pliers capable of removing insulation from size 10 AWG solid or stranded insulated copper wire NOTE Use alpha wire part number 3080 or equivalent 65 30 stranding Required Wires One UL 10 AWG 2 ...

Страница 78: ...o servicing that is not authorized by Dell is not covered by your warranty Read and follow all safety instructions that came with the product 1 Strip the insulation from the ends of the DC power wires exposing approximately 13 mm 0 5 inch of copper wire WARNING Reversing polarity when connecting DC power wires can permanently damage the power supply or the system 2 Insert the copper ends into the ...

Страница 79: ...ot authorized by Dell is not covered by your warranty Read and follow all safety instructions that came with the product CAUTION The system requires one power supply for normal operation On power redundant systems remove and replace only one power supply at a time in a system that is powered on NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supp...

Страница 80: ... maximum output power NOTE The maximum output power shown in Watts is listed on the power supply label 2 If applicable remove the power supply blank 3 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place NOTE If you unlatched the cable management arm re latch it For information about the cable management arm see the system s rack...

Страница 81: ...pply blank align the blank with the power supply bay and insert it into the chassis until it clicks into place System Battery Replacing The System Battery WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional information CAUTION Many rep...

Страница 82: ...ve side of the connector 8 To install a new system battery support the battery connector by pressing down firmly on the positive side of the connector 9 Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector 10 Press the battery straight down into the connector until it snaps into place 11 Install the cooling shroud 12 Close the system 13 If ...

Страница 83: ...rvicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the s...

Страница 84: ...Figure 38 Removing and Installing a 3 5 Inch x8 SAS SATA Backplane 1 backplane power connector 2 backplane power cable 3 release pin 4 signal cable 5 backplane 6 SAS A cable 84 ...

Страница 85: ... 5 Inch x8 SAS SATA Backplane 1 power connector on backplane 2 SAS A connector on backplane 3 SAS A connector on system board 4 power connector on PIB 5 signal connector on system board 6 signal connector on backplane 85 ...

Страница 86: ...Figure 40 Removing and Installing a 3 5 Inch x8 SAS SATA Backplane With a Single PERC Card 1 power connector 2 power cable 3 release pin 4 SAS B cable 5 signal cable 6 backplane 7 SAS A cable 86 ...

Страница 87: ...Single PERC Card 1 power connector on backplane 2 SAS A connector on backplane 3 SAS B connector on PERC card 4 SAS A connector on PERC card 5 Power connector on PIB 6 signal cable on system board 7 signal cable on backplane 8 SAS B connector on backplane 87 ...

Страница 88: ...g a 3 5 Inch x8 Plus 2 5 Inch x4 SAS SATA Backplane 1 PCIe C cable 2 power connector 3 PCIe D cable 4 PCIe B cable 5 signal cable 6 PCIe B cable 7 power cable 8 release pin 9 SAS B cable 10 signal cable 11 SAS A cable 12 backplane 88 ...

Страница 89: ...rd 4 SAS A cable from 3 5 inch backplane on PERC card 5 PCIe D cable from PCIe SSD backplane to PCIe extender card 6 PCIe C cable from PCIe SSD backplane to PCIe extender card 7 PCIe B cable from PCIe SSD backplane to PCIe extender card 8 PCIe D cable from PCIe SSD backplane to PCIe extender card 9 PCIe SSD backplane power cable 10 x8 backplane power cable 11 x8 backplane signal cable 89 ...

Страница 90: ...ckplane power connector 16 PCIe SSD backplane signal cable 17 PCIe D cable on PCIe SSD backplane 18 PCIe C cable on PCIe SSD backplane Figure 44 Removing and Installing a 3 5 Inch x12 SAS SATA Backplane 1 power connector 2 power cable 3 SAS B cable 4 release pin 5 SAS A cable 6 signal cable 7 backplane 90 ...

Страница 91: ...plane 1 power connector on backplane 2 SAS B connector on backplane 3 SAS B connector on PERC 4 SAS A connector on PERC 5 power connector on PIB 6 signal connector on system board 7 SAS A connector on backplane 8 signal connector on backplane 91 ...

Страница 92: ...Figure 46 Removing and Installing 2 5 Inch x16 SAS SATA Backplane 1 backplane 2 signal cable 3 release pin 4 power cable 5 power connector 6 SAS A cable 7 SAS B cable 92 ...

Страница 93: ...plane 1 SAS B connector on PERC 2 SAS A connector on PERC 3 power connector on PIB 4 signal connector on system board 5 SAS A connector on backplane 6 SAS B connector on backplane 7 power connector on backplane 8 signal connector on backplane 93 ...

Страница 94: ...5 Inch x16 Plus 2 5 Inch x4 SAS SATA Backplane 1 backplane 2 PCIe D cable 3 power cable 4 PCIe C cable 5 PCIe B cable 6 signal cable 7 PCIe A cable 8 release pin 9 signal cable 10 power cable 11 SAS A cable 12 SAS B cable 13 backplane 94 ...

Страница 95: ...bridge card 7 PCIe B cable on PCIe bridge card 8 PCIe A cable on PCIe bridge card 9 PCIe SSD backplane power connector on PIB 10 backplane power connector on PIB 11 SAS A connector on backplane 12 SAS B connector on backplane 13 power connector on backplane 14 signal connector on backplane 15 signal connector on PCIe SSD backplane 16 power connector on PCIe SSD backplane 17 PCIe D cable on PCIe SS...

Страница 96: ...ving and Installing 2 5 Inch x32 SAS SATA Backplane With Two PERC Cards 1 signal cable 2 release pin 3 power cable 4 SAS A cable 5 SAS B cable 6 signal cable 7 power cable 8 SAS A cable 9 SAS B cable 10 backplane 96 ...

Страница 97: ...wer connector on PIB 6 backplane 2 power connector on PIB 7 signal connector 1 on system board 8 signal connector 2 on system board 9 SAS A connector on backplane 2 10 SAS B connector on backplane 2 11 power connector on backplane 2 12 signal connector on backplane 2 13 power connector on backplane 1 14 SAS B connector on backplane 1 15 SAS A connector on backplane 1 16 signal connector on backpla...

Страница 98: ... 5 Inch x32 SAS SATA Backplane With a Single PERC Card 1 signal cable 2 release pin 3 power connector 4 SAS A cable 5 SAS B cable 6 SAS A1 cable 7 SAS B1 cable 8 signal cable 9 power cable 10 SAS A1 cable 11 SAS B1 cable 12 backplane 98 ...

Страница 99: ... connector on PERC 6 backplane 1 power connector on PIB 7 backplane 2 power connector on PIB 8 backplane 1 signal connector on system board 9 backplane 2 signal connector on system board 10 backplane 2 SAS A connector 11 backplane 2 SAS B connector 12 backplane 2 power connector 13 backplane 2 signal connector 14 backplane 1 power connector 15 backplane 1 SAS B1 connector 16 backplane 1 SAS A1 con...

Страница 100: ... system to its electrical outlet and turn the system on including any attached peripherals 9 If applicable install the front bezel System Top Cover Use the following procedure when removing and installing the control panel in the tower mode LCD module VGA module Removing The System Top Cover CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshoo...

Страница 101: ... while removing and replacing the control panel in the tower mode and the LCD module in either mode Removing The System Left Side Cover CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicin...

Страница 102: ...e the cover away from the system Figure 54 Removing and Installing the System Left Side Cover 1 left side cover 2 bottom screw 3 screws 3 Installing The System Left Side Cover NOTE It is recommended that you always use a static mat and static strap while working on components in the interior of the system 1 Replace the system top cover See Installing The System Top Cover 2 Slightly offset the left...

Страница 103: ...ed peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system 4 Remove the left side cover See Removing The Left Side Cover 5 Remove the top cover See Removing The System Top Cover 6 Remove the screw securing the control panel to the chassis 7 If applicable remove the cooling fan assembly CAUTION Do not use excessive force when removing the control panel cab...

Страница 104: ...utlet and turn the system on including any attached peripherals 10 If applicable install the front bezel Removing The Control Panel Module Rack Mode CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage du...

Страница 105: ...ng and Installing the Control Panel Module Rack Mode 1 control panel module 2 screw Figure 57 Removing and Installing the Control Panel From the Control Panel Module Rack Mode 1 control panel 2 control panel cable 105 ...

Страница 106: ...d 5 Close the system 6 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 7 If applicable install the front bezel Removing The Control Panel Board CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the onl...

Страница 107: ...and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the control panel board with the control panel CAUTION Take care not to damage the mylar covering the ID switch 2 Tighten the three screws to secure the control panel board to the control panel 3 Install the control panel...

Страница 108: ...moving The System Left Side Cover 4 Remove the top cover See Removing The System Top Cover 5 Remove the control panel assembly 6 Disconnect the LCD cable 7 Remove the screw securing the LCD module to the control panel 8 Remove the LCD module out of the control panel assembly Figure 59 Removing and Installing the LCD Module in the Tower Mode 1 LCD module 2 screw 3 LCD cable Installing The LCD Modul...

Страница 109: ...ected by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Remove the system from...

Страница 110: ...llow the safety instructions that came with the product 1 Route the LCD cable through the cable securing bracket and through the inside wall of the chassis next to the LCD module slot 2 If applicable remove the LCD module blank 3 Insert the LCD module into the LCD module slot 4 Connect the LCD cable to the LCD module 5 Replace the screw 6 Connect the LCD cable to the system board 7 Replace the sys...

Страница 111: ...em from the electrical outlet and peripherals 3 Open the system 4 Remove the control panel 5 Release the hooks securing the VGA module to the control panel board and remove the VGA module Figure 61 Removing and Installing the VGA Module 1 control panel 2 VGA module 3 control panel cable 4 control panel USB cable Installing The VGA Module CAUTION Many repairs may only be done by a certified service...

Страница 112: ... setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system 3 Remove the following a cooling shroud b coo...

Страница 113: ... system board assembly CAUTION Do not lift the system board assembly by grasping a memory module processor or other components 2 Hold the touch points and lower the system board into the chassis 3 Push the system board toward the back of the chassis until the board clicks into place 4 Replace the following a heat sink s and processor s b internal dual SD module c If applicable internal USB key d e...

Страница 114: ...8 Import your new or existing iDRAC Enterprise license For more information see iDRAC7 User s Guide at support dell com manuals 114 ...

Страница 115: ...ecurely attached to the external connectors on your system before troubleshooting any external devices Troubleshooting The Video Subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor 3 Run the appropriate diagnostic test If the tests run successfully the problem is not related to video hardware If the tests fail see Get...

Страница 116: ...for any system messages pertaining to the NIC controller 3 Check the appropriate indicator on the NIC connector If the link indicator does not light check all cable connections If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation If applicable change the autonegotiation setting Use a...

Страница 117: ...em CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1...

Страница 118: ...efective battery Troubleshooting Power Supplies CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the saf...

Страница 119: ...ripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power 3 Turn on the system and attached peripherals and note the messages on the screen If an error message is displayed indicating a fault with a specific memory module go to step 12 4 Enter the System Setup and check the system memory setting Make any changes to the memory settings if ...

Страница 120: ...CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE...

Страница 121: ...ed service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION This troubleshooting procedure can erase data ...

Страница 122: ...iate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help 11 For each expansion card you removed in step 8 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system c Reinstall one of the expansion cards d Close the system e Run the appropriate diagnostic test For...

Страница 123: ...werEdge Diagnostics User s Guide under Software Serviceability Tools at support dell com manuals Dell Embedded System Diagnostics NOTE Also known as Enhanced Pre boot System Assessment ePSA diagnostics The embedded system diagnostics provides a set of options for particular device groups or devices allowing you to Run tests automatically or in an interactive mode Repeat tests Display or save test ...

Страница 124: ...tatus information of all detected devices Results Displays the results of all tests that are executed System Health Provides the current overview of the system performance Event Log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about embedded system diagnostics see the Dell Enhanced Pre boot...

Страница 125: ...System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled pins 4 6 iDRAC local access is unlocked at the next AC power cycle NVRAM_CLR default The configuration settings are retained at system boot pins 3 5 The configuration settings are cleared at the next system boot pins 1 3 125 ...

Страница 126: ...or 1 2 SLOT2 PCIe card connector 2 3 SLOT3 PCIe card connector 3 4 SLOT4 PCIe card connector 4 5 NIC1 NIC1 connector 6 NIC2 NIC2 connector 7 B1 B5 B9 B2 B6 B10 Memory module sockets 8 FAN1 Cooling shroud fan connector 9 ID_BTN System identification button 10 CMA_JACK Cable management arm system identification connector 126 ...

Страница 127: ...connector 26 INTRUSION Chassis intrusion switch connector 27 A10 A6 A2 A9 A5 A1 Memory module sockets 28 BP_SIG2 Backplane signal connector 2 29 FAN5 Fan5 connector 30 PWR_CONN_1 Power connector 31 BP_SIG0 BP_SIG1 Dell PowerEdge Express Flash PCIe SSD signal connector backplane signal connector 1 32 FAN4 Fan4 connector 33 LCD LCD panel connector 34 A3 A7 A11 A4 A8 A12 Memory module sockets 35 CTRL...

Страница 128: ...system 3 Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4 4 Close the system The existing passwords are not disabled erased until the system boots with the Jumper on pins 2 and 4 However before you assign a new system and or setup password you must move the jumper back to pins 4 and 6 NOTE If you assign a new system and or setup password with the jumper on pins 2 and 4 ...

Страница 129: ...ors must be installed to use slots 5 through 7 Slot 5 One full height full length x16 link Slot 6 One full height full length x8 link Slot 7 One full height full length x16 link Memory Architecture 800 MT s 1066 MT s 1333 MT s or 1600 MT s DDR3 registered unbuffered or load reduced Error Correcting Code ECC DIMMs Support for advanced ECC or memory optimized operation Memory module sockets Twenty f...

Страница 130: ...vices PCIe SSDs Sixteen hard drive systems Up to sixteen 2 5 inch internal hot swappable SAS SATA SATA SSD or Nearline SAS hard drives hard drive slots 0 through 7 and 8 through 15 Up to sixteen 2 5 inch internal hot swappable SAS SATA hard drives and four SATA SSDs Sixteen plus four hard drive systems Up to sixteen 2 5 inch internal hot swappable SAS SATA or SATA SSD hard drives plus four PCIe SS...

Страница 131: ...ory 16 MB shared Environmental NOTE For additional information about environmental measurements for specific system configurations see dell com environmental_datasheets Standard Operating Temperature Continuous operation 10 C to 35 C at 10 to 80 relative humidity RH with 26 C max dew point De rate maximum allowable dry bulb temperature at 1 C per 300 m above 900 m 1 F per 550 ft Expanded Operating...

Страница 132: ...temperatures between 40 C and 45 C de rate maximum allowable dry bulb temperature by 1 C per 125 m above 950 m 1 F per 228 ft Expanded Operating Temperature Restrictions You must have six fans configured on your system Do not perform a cold startup below 5 C The operating temperature specified is for a maximum altitude of 3050 m 10 000 ft Express Flash is not supported GPU is not supported LRDIMM ...

Страница 133: ...the display Clear the SEL You can perform this task remotely but you will lose the event history for the system Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately 10 seconds reconnect the power cable and restart the system System Error Messages System messages appear on the monitor to notify you of a possible problem with the system These messages refer...

Страница 134: ...stem or an application failed to communicate within the time out period Action Check the operating system application hardware and system event log for exception events ASR0001 Message The watchdog timer reset the system Details The operating system or an application failed to communicate within the time out period The system was reset Action Check the operating system application hardware and sys...

Страница 135: ...ing Help CPU0001 Message CPU number has a thermal trip over temperature event LCD Message CPU number has a thermal trip Check CPU heat sink Details The processor temperature increased beyond the operational range Action Review the logs for fan failures If no fan failures are detected check inlet temperature if available and reinstall processor heat sink If the problem persists see Getting Help CPU...

Страница 136: ...n on the system 4 If the issue persists see Getting Help CPU0701 Message CPU number protocol error detected LCD Message CPU number protocol error detected Power cycle system Details System event log and operating system logs may indicate that the exception is external to the processor Action 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the ...

Страница 137: ... Power cycle system Details System event log and operating system logs may indicate that the exception is external to the processor Action 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the system and remove input power for one minute 3 Ensure the processor is seated correctly 4 Reapply input power and turn on the system 5 If the issue persis...

Страница 138: ...may be necessary for proper operation System functionality may be degraded Action Check if the cable is present then reinstall or reconnect MEM0000 Message Persistent correctable memory errors detected on a memory device at location s location Details This is an early indicator of a possible future uncorrectable error Action Re seat the memory modules If the issue persists see Getting Help MEM0001...

Страница 139: ...ly misconfigured or has failed Action Check the memory configuration Re seat the memory modules If the issue persists see Getting Help MEM1208 Message Memory spare redundancy is lost Check memory device at location location LCD Message Memory spare lost on location Power cycle system Details Memory sparing is no longer available Action Re seat the memory modules If the issue persists see Getting H...

Страница 140: ...l the device PCI1342 Message A bus time out was detected on a component at slot number Details System performance may be degraded or system may fail to operate Action Cycle input power update component drivers if device is removable reinstall the device PCI1348 Message A PCI parity error was detected on a component at slot number LCD Message PCI parity error on slot number Re seat PCI card Details...

Страница 141: ...gure the memory for system operation Action Compare system memory installation to supported system memory configurations PSU0001 Message Power supply number failed LCD Message PSU number failed Check PSU Action Remove and reinstall the power supply If the issue persists see Getting Help PSU0002 Message A predictive failure detected on power supply number LCD Message Predictive failure on PSU numbe...

Страница 142: ...sts see Getting Help PSU0032 Message The temperature for power supply number is in a warning range Details System performance may be degraded Action Check the system operating environment including airflow and inlet temperature Check system logs for temperature and thermal component failures PSU0033 Message The temperature for power supply number is outside of the allowable range LCD Message PSU n...

Страница 143: ...supply number is rated for value watts LCD Message PSU wattage mismatch PSU number value watts Details Power supplies should be of the same input type and power rating Action Install matched power supplies and review this manual for proper configuration PSU1201 Message Power supply redundancy is lost Details The power supply tries to operate in a degraded state System Performance and power redunda...

Страница 144: ...etails An error was reported during a SD card read or write Action Reseat the flash media If the problem persists see Getting Help RFM1014 Message Removable Flash Media name is write protected LCD Message Removable Flash Media name is write protected Check SD Card Details The card is write protected by the physical latch on the SD card A write protected card cannot be used Action If unintended rem...

Страница 145: ...The chassis is open while the power is off LCD Message Intrusion detected Check chassis cover Details The chassis was opened while the power was off System security may have been compromised Action Close the chassis and verify hardware inventory Check system logs SEL0006 Message All event logging is disabled Details This message is displayed when all event logging has been disabled by the user Act...

Страница 146: ...et temperature is greater than the upper warning threshold LCD Message System inlet temperature is outside of range Details Ambient air temperature is too warm or one or more fans may have failed Action Check the system operating environment and review event log for fan failures TMP0121 Message The system inlet temperature is greater than the upper critical threshold LCD Message System inlet name ...

Страница 147: ...n or the operating system For more information see the documentation that accompanied the operating system or application Diagnostic Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Using System Diagnostics chapter for more information about system diagnostics Alert Messages Systems management software generates alert messages for your syst...

Страница 148: ...148 ...

Страница 149: ...d service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Select your support category 3 If you are not a U S customer select your country code at the bottom of the support dell com page or select All to see more choices 4 Select the appropriate s...

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