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Features of the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

When to Use the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Starting the Dell Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

How to Use the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

How to Use the Device Groups Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Device Groups Menu Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Run Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Select . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Config. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

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Troubleshooting the Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Troubleshooting the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Troubleshooting the Basic I/O Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Troubleshooting a Parallel Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Troubleshooting a Serial I/O Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Troubleshooting a USB Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Troubleshooting the Integrated NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

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Safety First—For You and Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Opening the Computer Doors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Removing the Optional Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Removing and Replacing the Expansion-Card Cage . . . . . . . . . . . . . . . . . . . . . . . . 7-4

Removing the Expansion-Card Cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

Replacing the Expansion-Card Cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5

Inside the Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5

Troubleshooting a Wet Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7

Troubleshooting a Damaged Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7

Troubleshooting the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8

Troubleshooting Redundant Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9

Removing and Replacing a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10

Troubleshooting a Cooling Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11

Troubleshooting Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-12

Troubleshooting System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-14

Troubleshooting the Video Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-16

Troubleshooting the System Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-17

Troubleshooting the Diskette Drive Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . .7-18

Troubleshooting a SCSI Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-20

Содержание PowerEdge 2450

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Страница 2: ... of Dell Computer Corporation Microsoft MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation MMX is a trademark of Intel Corporation OS 2 is a registered trademark of International Business Machines Corporation VESA is a registered trademark of Video Electronics Standards Association Other trademarks and trade names may be used in this document to refer to either the en...

Страница 3: ...6 System Messages 3 1 System Beep Codes 3 10 Warning Messages 3 14 Diagnostics Messages 3 14 Alert Log Messages From the Dell OpenManage HIP Application Program 3 14 SCSI Hard Disk Drive Indicator Codes 3 14 Installing and Configuring Software 4 1 Using Software 4 2 Error Messages 4 2 Input Errors 4 2 Program Conflicts 4 2 Avoiding Interrupt Assignment Conflicts 4 2 ...

Страница 4: ... NIC 6 7 Safety First For You and Your Computer 7 1 Opening the Computer Doors 7 2 Removing the Optional Front Bezel 7 3 Removing and Replacing the Expansion Card Cage 7 4 Removing the Expansion Card Cage 7 4 Replacing the Expansion Card Cage 7 5 Inside the Chassis 7 5 Troubleshooting a Wet Computer 7 7 Troubleshooting a Damaged Computer 7 7 Troubleshooting the Battery 7 8 Troubleshooting Redundan...

Страница 5: ...Replacing the SEC Cartridge and Heat Sink Assembly 8 11 Activating the Integrated RAID Controller 8 12 Replacing the Battery 8 14 Before You Begin 9 2 Interface Cables 9 2 SCSI Configuration Information 9 2 SCSI ID Numbers 9 2 Device Termination 9 3 Installing a Device That Uses the System s Integrated SCSI Controller 9 3 Installing a Tape Drive That Uses a Controller Card 9 5 Connecting an Extern...

Страница 6: ...A 2 System Board Connectors A 4 SCSI Backplane Board Connectors A 5 Interposer Board Connectors A 6 Disabling a Forgotten Password A 6 044 0 1 Figure 2 1 Back Panel Features 2 3 Figure 2 2 Front Panel Features 2 3 Figure 3 1 Hard Disk Drive Indicators 3 15 Figure 7 1 Opening the Computer Doors 7 3 Figure 7 2 Removing the Computer Bezel 7 4 Figure 7 3 Removing the Expansion Card Cage 7 5 Figure 7 4...

Страница 7: ...emoving a Hard Disk Drive Lock 10 3 Figure 10 3 SCSI Hard Disk Drive Carrier 10 4 Figure 10 4 Installing a SCSI Backplane Board Daughter Card 10 6 Figure 11 1 Diagnostics Checklist 11 6 Figure A 1 System Board Jumpers A 3 Figure A 2 Connectors on the SCSI Backplane Board A 5 Figure A 3 Connectors on the Interposer Board A 6 5 4 Table 2 1 Boot Routine Indications 2 5 Table 3 1 System Messages 3 2 T...

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Страница 9: ...ter components You can perform processor and memory upgrades without removing the system board The Dell designed small computer system interface SCSI backplane board and hard disk drive carriers eliminate the extensive cabling and drive configuration usually required for a SCSI subsystem The following upgrade options are offered for PowerEdge 2450 systems Additional microprocessors Additional memo...

Страница 10: ...1 2 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide ...

Страница 11: ...rform the operation that caused the problem If the system is behaving erratically back up the files on the hard disk drives immedi ately See the documentation that came with the operating system for instructions on how to back up the files The following procedure leads you through the checks necessary to solve some basic computer problems 1 Was an alert message issued by the Dell OpenManage Hardwa...

Страница 12: ...hapter 3 Messages and Codes No Go to step 6 6 Verify the settings in the System Setup program See Chapter 4 Using the Sys tem Setup Program in your User s Guide Is the problem resolved Y es The system configuration information was incorrect You have fixed the problem No Go to step 7 7 Run the Dell Diagnostics See Chapter 5 Running the Dell Diagnostics Improperly set switches and controls and loose...

Страница 13: ...cted to a power strip or power distribution unit turn the power strip off and then on again Is the power strip receiving power Yes Go to step 5 No Go to step 3 optional redundant power supplies 2 serial port 2 parallel port connector AC power receptacle serial port 1 mouse connector keyboard connector Universal Serial Bus USB connectors 2 network interface controller NIC connector video connector ...

Страница 14: ...ions fit tightly together 6 Turn on the system Is the problem resolved Y es The connections were loose You have fixed the problem No Go to step 7 7 Is the monitor operating properly Y es Go to step 8 No Go to Troubleshooting the Monitor in Chapter 6 Checking the Equipment 8 Is the keyboard operating properly Y es Go to step 9 No Go to Troubleshooting the Keyboard in Chapter 6 Checking the Equipmen...

Страница 15: ... up see Troubleshoot ing the Keyboard in Chapter 6 Checking the Equipment The diskette drive access indicator The diskette drive access indicator should quickly flash on and off when you access data on the diskette drive If the diskette drive access indicator does not light up see Troubleshooting the Diskette Drive Sub system in Chapter 7 Checking Inside the Computer The hard disk drive activity i...

Страница 16: ...ng System Setup setting and reboot the sys tem See Chapter 4 Using the System Setup Program in the User s Guide for detailed instructions on using the System Setup program If you are experiencing problems with the system you may have a conflict between the information stored by the System Setup program and the Resource Configuration Utility Although the Resource Configuration Utility can read chan...

Страница 17: ...s This chapter describes each type of message and lists the possible causes and actions you can take to resolve any problems indicated by a message To determine what type of message you have received read the following sections System messages alert you to a possible operating system problem or to a conflict between the software and hardware Table 3 1 lists the system error messages that can occur...

Страница 18: ...all DIMMs are the same type Improperly seated or faulty DIMMs Remove and reseat the DIMMs If the problem persists replace the DIMMs See Chapter 11 Getting Help for instructions on obtaining technical assistance Diskette drive or hard disk drive controller cannot send data to associated drive Replace the drive See Chapter 11 Getting Help for instructions on obtaining technical assistance Mouse cabl...

Страница 19: ...or improperly inserted dis kette incorrect configuration settings in System Setup pro gram loose diskette tape drive interface cable or loose power cable Replace the diskette Run the System Setup program to correct the diskette drive type See Chapter 4 Using the System Setup Program in the User s Guide for instructions Check that the diskette drive CD ROM drive unit is seated properly against the ...

Страница 20: ... Setup program improp erly connected hard disk drive faulty hard disk drive controller subsystem defective system board or loose power cable Check the hard disk drive configu ration settings in the System Setup program See Chapter 4 Using the System Setup Pro gram in the User s Guide for instructions Reinstall the hard disk drive Check the inter face cable and power cable connections to the backpl...

Страница 21: ...oller defective system board Check the keyboard cable con nection Replace the keyboard If the problem persists replace the system board See Chapter 11 Getting Help for instructions on obtaining technical assistance 6 Defective keyboard mouse con troller defective system board Replace the system board See Chapter 11 Getting Help for instructions on obtaining technical assistance 6 6 Keyboard cable ...

Страница 22: ...equired 2 Faulty diskette diskette tape drive subsystem hard disk drive hard disk drive subsystem or no boot disk in drive A Replace the diskette or hard disk drive If the problem persists replace the system board See Chapter 11 Getting Help for instructions on obtaining technical assistance 2 Incorrect configuration settings in System Setup program or no operating system on hard disk drive Check ...

Страница 23: ...ce the system board See Chapter 11 Getting Help for instructions on obtaining technical assistance Improperly connected diskette tape drive hard disk drive or power cable Check that the diskette drive CD ROM drive unit is seated properly against the interposer board on the peripheral cage See Chapter 9 Installing a Drive in the Peripheral Bay Reinstall the hard disk drive Check the inter face cabl...

Страница 24: ...e battery or faulty chip defective system board Replace the system battery If the problem persists replace the sys tem board See Chapter 11 Getting Help for instructions on obtaining technical assistance 1 1 Incorrect Time or Date settings or defective system battery Check the Time and Date set tings See Chapter 4 Using the System Setup Program in the User s Guide for instructions If the problem p...

Страница 25: ...e User s Guide for instructions RAID DIMM not supported by system Install a correct version of the RAID DIMM RAID hardware key not supported by system Install the RAID hardware key for your specific system F10 key was pressed during POST but no utility partition exists on the boot hard disk drive Create a utility partition on the boot hard disk drive See Using the Dell OpenManage Server Assistant ...

Страница 26: ...meaning of the beep code use the Dell Diag nostics to identify a more serious cause If you are still unable to resolve the problem see Chapter 11 Getting Help for instructions on obtaining technical assistance 1 1 3 CMOS write read failure Replace the system board See Chapter 11 Getting Help for instructions on obtaining technical assistance 1 1 4 BIOS checksum failure This fatal error usually req...

Страница 27: ...en logic failure in the first 64 KB of main memory Remove and reseat the DIMMs If the problem persists replace the DIMMs If the problem still persists replace the system board See Chapter 11 Getting Help for instructions on obtaining technical assistance 1 4 1 Address line failure in the first 64 KB of main memory 1 4 2 Parity failure in the first 64 KB of main memory 2 1 1 through 2 4 4 Bit failu...

Страница 28: ...m configuration check failure Replace the system board See Chapter 11 Getting Help for instructions on obtaining technical assistance 3 3 3 Keyboard controller not detected Replace the system board See Chapter 11 Getting Help for instructions on obtaining technical assistance 3 3 4 Screen initialization failure Run the video test in the Dell Diagnostics 3 4 2 Screen retrace test failure 3 4 3 Sear...

Страница 29: ...r I O chip failure defective system board Replace the system board See Chapter 11 Getting Help for instructions on obtaining technical assistance 4 4 2 Parallel port test failure defec tive system board Replace the system board See Chapter 11 Getting Help for instructions on obtaining technical assistance 4 4 3 Math coprocessor failure defec tive microprocessor Remove and reseat the specified micr...

Страница 30: ... of the Diagnostics Checklist see Chapter 11 Getting Help and then follow the instructions in that section for obtaining technical assistance The Dell Hardware Instrumentation Package HIP server management application program generates alert messages that appear in the Simple Network Management Protocol SNMP trap log file To see the trap log select any enterprise under the SNMP trap log icon Alert...

Страница 31: ...ment drive is installed the drive being prepared for operation pattern appears followed by the drive online pattern NOTE If you do not have a RAID controller installed you will see only the drive online and drive bay empty indicator patterns drive activity indicator drive online indicator drive failure indicator Identify drive All three drive status indicators blink simultaneously Drive being prep...

Страница 32: ... Drive predicted failure The drive online indicator is on The drive failure indicator blinks on briefly each second Drive failed The drive online indicator turns off The drive fail ure indicator blinks off briefly each second Drive rebuilding The drive online indicator blinks rapidly Drive online The drive online indicator is on ...

Страница 33: ...r program see the documentation that accompanied the software or consult the support service for the software Use virus scanning software to check newly acquired application programs and files for viruses before you install the programs on the computer s hard disk drive Viruses can quickly use all available system memory damage and or destroy data stored on the hard disk drive and permanently affe...

Страница 34: ...mind that whenever you change the parameters of the computer s operating environment you may affect the successful operation of the programs Sometimes after modifying the operating environment you may need to reinstall a program that no longer runs properly Some programs may leave portions of their setup information behind even though you have exited from them As a result other programs cannot run...

Страница 35: ...ice IRQ5 Available unless used by a secondary parallel port IRQ6 Used by the diskette drive controller IRQ7 Used by the primary parallel port or PCI device IRQ8 Used by the RTC IRQ9 Used by ACPI IRQ10 Available IRQ11 Available IRQ12 Used by the PS 2 mouse port unless mouse is disabled in Sys tem Setup program IRQ13 Reserved for floating point errors IRQ14 Available IRQ15 Used by ESM NOTE For the f...

Страница 36: ...4 4 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide ...

Страница 37: ... have these helpful features Options that let you run tests individually or collectively An option that allows you to choose the number of times a test is repeated The ability to display or print test results or to save them in a file Options to temporarily suspend testing if an error is detected or to terminate testing when an adjustable error limit is reached Help messages that briefly describe ...

Страница 38: ... Dell OpenManage Server Assistant CD in the User s Guide for information on creating diskettes 2 Boot the system from the first diagnostics diskette If the system fails to boot see Chapter 11 Getting Help for instructions on obtain ing technical assistance When you start the diagnostics the Dell logo screen appears followed by a message telling you that the diagnostics is loading Before the diagno...

Страница 39: ...he specific devices within a particular test group Two lines at the bottom of the screen make up the menu area The first line lists the menu options you can select press the left or right arrow key to highlight an option The second line gives information about the highlighted option The Device Groups menu at the bottom of the screen provides options that enable you to select and run specific diagn...

Страница 40: ... device group tests or device tests are run and how results are reported Help displays a series of help options including Menu Keys Device Group and T est Most of the device groups consist of several devices Use the Devices option to select individual devices within the device group s When you select Devices the following options are displayed Run T ests Tests Select Parameters and Help Table 5 1 ...

Страница 41: ... obtaining technical assistance and informing the technical assistance representative of these messages Number of Times to Repeat Test s 0001 through 9999 or 0000 which loops indefi nitely until you press Ctrl Break The default is 1 Maximum Errors Allowed 0000 through 9999 where 0000 means that there is no error limit The default is 1 Pause for User Response Yes No Allows you to decide whether tes...

Страница 42: ...5 6 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide ...

Страница 43: ...ank formatted diskette The system documentation NOTE When you see the question Is the problem resolved in a troubleshooting procedure perform the operation that caused the problem Troubleshooting video problems involves determining which of the following items is the source of the problem Monitor and monitor interface cable Video memory Video logic of the computer or a video expansion card If info...

Страница 44: ...ne of the same type that is working and reconnect the system to the electrical outlet 6 Run the video tests in the Dell Diagnostics again Did the tests run successfully Y es The monitor must be replaced See Chapter 11 Getting Help for instruc tions on obtaining technical assistance No If a video expansion card is installed in the computer see Troubleshooting Expansion Cards in Chapter 7 Checking I...

Страница 45: ...be replaced See Chapter 11 Getting Help for instruc tions on obtaining technical assistance No The keyboard controller on the system board is faulty See Chapter 11 Get ting Help for instructions on obtaining technical assistance This procedure determines whether the computer s basic I O functions are opera tional If a system error message indicates an I O port problem or the device connected to th...

Страница 46: ...agnostics Did the tests run successfully Y es Go to step 6 No See Chapter 11 Getting Help for instructions on obtaining technical assistance 6 If the problem persists go to one of the following sections Troubleshooting a Parallel Printer or Troubleshooting a Serial I O Device depending on which device appears to be malfunctioning If the procedure in the preceding section Troubleshooting the Basic ...

Страница 47: ... a device connected to one of the serial ports perform the following steps 1 Turn off the computer and any peripheral devices connected to the serial ports Are two serial devices connected to the computer Y es Go to step 2 No Go to step 4 2 Disconnect the devices from serial ports 1 and 2 and connect the malfunctioning serial device to the opposite port 3 Turn on the computer and the reconnected s...

Страница 48: ...teps 1 Enter the System Setup program and check that the USB ports are enabled 2 Turn off the computer and any devices connected to the USB ports Are two USB devices connected to the computer Y es Go to step 3 No Go to step 5 3 Disconnect the devices from USB ports 1 and 2 and connect the malfunctioning device to the opposite port 4 Turn on the computer and the reconnected device Is the problem re...

Страница 49: ...etup Program in the User s Guide for instructions Check the two light emitting diodes LEDs on the corners of the NIC connector on the computer s back panel The green link LED the LED closest to the serial and parallel ports indicates that the adapter is connected to a valid link partner The amber activity indicator lights if network data is being sent or received If the LINK light is not on check ...

Страница 50: ...6 8 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide ...

Страница 51: ... to perform the procedures in this chapter The Dell OpenManage Server Assistant CD and a blank formatted 3 5 inch diskette The Dell PowerEdge 2450 Systems User s Guide The key to the system keylock NOTE When you see the question Is the problem resolved in a troubleshooting procedure perform the operation that caused the problem The procedures in this guide require that you open the computer doors ...

Страница 52: ...uter doors perform the following steps 1 Observe the precautions in Safety First For You and Your Computer found earlier in this chapter Also observe the safety instructions at the front of this guide 2 Slide the computer out of the rack 3 Using the system key turn the keylock on the top of the chassis to the unlocked position see Figure 7 1 4 Press the two latches to release the right door see Fi...

Страница 53: ...ing the diskette or CD ROM drive To remove the front bezel perform the following steps 1 Unlock and open the computer doors see the previous section Opening the Computer Doors 2 Pivot the two locking levers toward the back of the chassis see Figure 7 2 3 Press the tab on each end of the bezel and remove the bezel from the chassis see Figure 7 2 keylock latches 2 ...

Страница 54: ...he expansion card cage perform the following steps 1 Turn off the system including any attached peripherals and disconnect the sys tem from the electrical outlet 0 2 Open the computer doors 3 Check any cables connected to expansion cards through the back panel open ings Disconnect any cables that will not reach to where the cage must be placed upon removal from the chassis NOTE Verify that the pow...

Страница 55: ...lower the expansion card cage into place until it is aligned 2 Rotate the securing lever downward until it is flush with the top of the chassis Make sure the riser board is fully seated in the RISER connector on the system board 3 Reconnect any cables you removed in step 3 of the previous procedure Remov ing the Expansion Card Cage In Figure 7 4 the computer doors are opened to provide an interior...

Страница 56: ...board PSDB and interposer board provide power to the system board SCSI backplane board and drives in the peripheral bays For non SCSI drives such as the diskette drive and CD ROM drive an interface cable connects each drive to the interposer board or to an expansion card For SCSI devices interface cables connect externally accessible SCSI devices and the SCSI backplane board to a SCSI host adapter...

Страница 57: ...ystem Does the system have power Y es Go to step 6 No See Chapter 11 Getting Help for instructions on obtaining technical assistance 6 Turn off the system disconnect it from the electrical outlet open the computer doors and reinstall all expansion cards you removed in step 4 7 Close the computer doors and reconnect the system to the electrical outlet 8 Run the Dell Diagnostics and test the system ...

Страница 58: ...d 5 Close the computer doors and reconnect the system to the electrical outlet 6 Run the system board tests in the Dell Diagnostics Did the tests run successfully Y es The system is operating properly No See Chapter 11 Getting Help for instructions on obtaining technical assistance If an error message indicates a problem with the battery or if the System Setup pro gram loses the system configurati...

Страница 59: ...o Continue with this procedure 2 3 4 5 7 Repeat steps 1 and 2 8 Replace the battery Is the problem resolved Y es The battery s charge was low You have fixed the problem No See Chapter 11 Getting Help for instructions on obtaining technical assistance Your PowerEdge 2450 system may contain two optional redundant power supplies The two indicators on the back of each power supply see Figure 7 5 signa...

Страница 60: ... by a latch on the back panel of the computer Rotate the top of the power supply latch downward b Grasp the handle on the top of the power supply and lift the power supply straight up from the computer 5 Lower the new power supply into the chassis 6 Close the power supply latch NOTE The power supply will not function until the latch is engaged 7 Close the computer doors 8 Connect the AC power cabl...

Страница 61: ...ct the sys tem from its electrical outlet 2 Open the computer doors See Opening the Computer Doors found earlier in this chapter 3 Unplug the fan power wiring harness from the interposer board by pressing the release tab on the power cable connector 4 Remove the retention pin from the chassis and lift the fan assembly out of the system see Figure 7 6 5 To replace an individual fan perform the foll...

Страница 62: ...he problem No See Chapter 11 Getting Help for instructions on obtaining technical assistance If an error message indicates an expansion card problem or if an expansion card seems to perform incorrectly or not at all the problem could be a faulty connection a conflict with software or other hardware or a faulty expansion card To troubleshoot expansion cards perform the following steps 1 Turn off th...

Страница 63: ...m resolved Y es The connection was loose You have fixed the problem No Go to step 9 9 Verify that any appropriate cables are firmly connected to their corresponding connectors on the expansion cards For instructions on which cables should be attached to specific connectors on an expansion card see the expansion card s documentation Are the appropriate cables firmly attached to their connectors Y e...

Страница 64: ...lure Y es You have fixed the problem No See Chapter 11 Getting Help for information on obtaining technical assistance A system memory problem can be a faulty dual in line memory module DIMM or a faulty system board If a random access memory RAM error message appears the system probably has a memory problem When you turn on or reboot the system the Caps Lock and Scroll Lock indicators on the keyboa...

Страница 65: ... computer doors reconnect the system to AC power and turn on the system 7 Enter the System Setup program and check the Total Memory or System Memory setting again Does the amount of memory installed match the Total Memory or System Memory setting Y es Go to step 8 No Go to step 9 8 Reboot the system and observe the monitor screen and the Num Lock Caps Lock and Scroll Lock indicators on the keyboar...

Страница 66: ...errides the video logic of the computer The following procedure troubleshoots problems with the video memory and video logic only Before you begin perform the procedure found in Troubleshooting the Monitor in Chapter 6 Checking the Equipment to determine whether or not the monitor is the source of the problem If you have a high resolution video expansion card first complete the steps in Trou blesh...

Страница 67: ...sistance A system board problem can result from a defective system board component a faulty power supply or a defective component connected to the system board If an error message indicates a system board problem perform the following steps to troubleshoot the problem 1 Turn off the system including any attached peripherals and disconnect the sys tem from its electrical outlet 1 1 2 Open the compu...

Страница 68: ... 11 Getting Help for instructions on obtaining technical assistance 11 Swap the keyboard with a comparable working keyboard and run the system board tests again Did the tests run successfully Y es You have fixed the problem No See Chapter 11 Getting Help for instructions on obtaining technical assistance If the monitor displays a system error message indicating a diskette drive problem during exec...

Страница 69: ...rn off the system including any attached peripherals and disconnect the AC power cable from its power source 5 Open the computer doors 0 6 Remove all expansion cards from the computer 7 Close the computer doors reconnect the system to AC power and turn on the system 8 Run the diskette drives test in the Dell Diagnostics to determine whether the dis kette drive subsystem now works correctly Do the ...

Страница 70: ...es connected to one or more SCSI cables SCSI devices often require device drivers for the particular operating system being used by the computer system Tape drive problems often result from a defective tape drive a defective tape car tridge or software To troubleshoot a SCSI tape drive perform the following steps 1 Remove the tape that was in use when the problem occurred and replace it with a tap...

Страница 71: ...r the presence of the tape drive during the ROM scan sequence Is the problem resolved Y es The drive is correctly cabled and is receiving power Go to step 10 No Go to step 6 6 Turn off the system including any attached peripherals and disconnect the AC power cable from its power source 1 1 7 Open the computer doors 8 Check the SCSI cable connections to the tape drive and to the SCSI host adapter c...

Страница 72: ...r cable from its power source Then open the computer doors 14 Replace the SCSI cable that connects the tape drive to the SCSI host adapter Close the computer doors and then reconnect the system to AC power and turn it on Is the problem resolved Y es You have fixed the problem No See Chapter 11 Getting Help for instructions on obtaining technical assistance Hard disk drive problems can be caused by...

Страница 73: ...s You have fixed the problem No Go to step 3 3 Verify that the SCSI device drivers are installed and configured correctly See Installing and Configuring SCSI Drivers in the User s Guide to determine which drivers are required and how they should be installed and configured Are the required SCSI device drivers installed and configured correctly Y es Go to step 5 No Go to step 4 4 Reinstall and or r...

Страница 74: ...on the SCSI backplane board and the system board Are the cables firmly connected Y es Go to step 12 No Go to step 11 11 Reseat the cable connectors and then reconnect the computer and peripherals to their AC power sources and turn them on Is the problem resolved Y es The cable connections were faulty You have fixed the problem No Go to step 12 12 Partition and logically format the hard disk drive ...

Страница 75: ...ed Y es You have fixed the problem No Go to step 3 3 Refer to the documentation provided with the RAID controller software and check the software settings Is the problem resolved Y es You have fixed the problem No Go to step 4 4 Turn off the system including any attached peripherals and disconnect the power cable from the electrical outlet 1 1 5 Open the computer doors 6 Remove the cooling shroud ...

Страница 76: ...a PERC 2 card perform the following steps to help determine the problem 1 Using the Dell Flexible Array Storage Tool FAST utility program select the con troller See the FAST utility documentation provided with the PERC 2 card for details 2 Using Windows Explorer open the Program Files Dell PERC2 System folder 3 Double click the getcfg afa file Two new files will be generated cfg log and cfg str 4 ...

Страница 77: ...nstall the following options Expansion cards Memory upgrades Microprocessor upgrades Integrated redundant arrays of independent disks RAID controller This section also includes instructions for replacing the system battery if necessary Use Figure 8 1 to locate the system board features ...

Страница 78: ...el port connector PARALLEL primary microprocessor PROC_1 DIMM sockets DIMM_A DIMM_D power input connector POWER3 chassis intrusion switch con nector INTRUS1 hardware key connector for optional RAID controller RAID_KEY Universal Serial Bus USB connectors 2 network interface connector ENET video connector VGA battery connector BATTERY DIMM socket for optional RAID controller DIMM_RAID configuration ...

Страница 79: ...uter Doors in Chapter 7 See the documentation that came with the expansion card for information on configuring the card making internal connections or otherwise customizing the card for your system 3 Remove the expansion card cage as instructed in Removing the Expansion Card Cage in Chapter 7 NOTE Verify that the power LED on the riser board see Figure 8 2 is off before removing the card cage 4 Op...

Страница 80: ... card latch 7 If the expansion card is a full length card secure the inner end of the card by closing the latch on the card guide over the top edge of the card see Figure 8 3 8 Replace the expansion card cage in the chassis as instructed in Replacing the Expansion Card Cage in Chapter 7 9 Connect any cables that should be attached to the card 10 See the documentation that came with the card for in...

Страница 81: ...s and carefully remove it from the expansion card connector 9 If you are removing the card permanently install a metal filler bracket over the empty card slot opening NOTE Installing a filler bracket over an empty expansion slot is necessary to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the computer and aid in proper cooli...

Страница 82: ... s front edge the DIMM sockets are labeled DIMM_A through DIMM_D see Figure 8 4 When you install DIMMs follow these guidelines Install a DIMM in socket DIMM_A before socket DIMM_B socket DIMM_B before socket DIMM_C and so on If you install different sizes of DIMMs install them in order of descending capac ity beginning with the highest capacity DIMM in socket DIMM_A You do not need to install DIMM...

Страница 83: ...d turn on the system After the system completes the power on self test POST rou tine it runs a memory test The system detects that the new memory does not match the system configura tion information which is stored in nonvolatile RAM NVRAM The monitor displays an error message that ends with the following words 5 Press F2 to enter the System Setup program and check the System Memory setting in the...

Страница 84: ...ll a DIMM perform the following steps 1 Press down and outward on the ejectors on the DIMM socket as shown in Figure 8 5 to allow the DIMM to be inserted into the socket 2 Align the DIMM s edge connector with the slot in the center of the DIMM socket and insert the DIMM in the socket see Figure 8 5 The DIMM socket has two alignment keys that allow the DIMM to be installed in the socket in only one...

Страница 85: ...es which hold the SEC cartridge and heat sink assemblies If your system has only one microprocessor the secondary guide bracket assembly connector must contain a ter minator card If you are adding a microprocessor the secondary microprocessor must have the same operating frequency as the first For example if the system has a 600 MHz primary microprocessor your secondary microprocessor must also be...

Страница 86: ...inator card with the socket on the guide bracket assembly and guide the card into the empty guide bracket assembly To remove the SEC cartridge and heat sink assembly perform the following steps 1 2 1 1 Open the computer doors 2 Pull the tab on one side of the guide bracket away from the end of the heat sink and pull up slightly on the cartridge see Figure 8 8 terminator card tabs 2 guide bracket a...

Страница 87: ... Figure 8 8 To install the replacement SEC cartridge and heat sink assembly perform the follow ing steps 1 Remove the terminator card or old SEC cartridge from the guide bracket assembly 2 Slide the SEC cartridge into the guide bracket assembly and firmly seat the assembly until the tabs on the guide bracket assembly snap into place over the ends of the heat sink see Figure 8 9 SEC cartridge tabs ...

Страница 88: ...and Troubleshooting Guide 3 Replace the computer cover To activate the integrated PowerEdge Expandable RAID Controller PERC 3 Si per form the following steps 0 0 1 Open the computer doors socket SEC cartridge tabs 2 guide bracket assembly heat sink ...

Страница 89: ...center of the DIMM socket and insert the DIMM in the socket seeFigure 8 10 The DIMM socket has two alignment keys that allow the DIMM to be installed in the socket in only one way NOTE The RAID controller DIMM must be an unbuffered DIMM rated to run at 100 MHz or faster Do not substitute registered DIMMs such as those used for system memory 5 Press on the DIMM with your thumbs while pulling on the...

Страница 90: ... depending on how you use the system for example if you keep the system on most of the time the battery gets little use and thus lasts longer You may need to replace the battery if an incorrect time or date is displayed during the boot routine along with the following or similar message or or To determine if the battery needs replacing reenter the time and date through the System Setup program Tur...

Страница 91: ...time you shut down the computer Therefore you must reenter the system configuration information and reset the options each time the system boots until you replace the battery The battery is a 3 0 volt V coin cell CR2032 type battery To remove the battery per form the following steps 1 2 3 4 1 Enter the System Setup program and if possible make a printed copy of the Sys tem Setup screens See Using ...

Страница 92: ...he System Setup program s Time and Date settings Also reenter any system configuration information that is no longer displayed on the System Setup screens and then exit the System Setup program 9 To test the newly installed battery turn off and disconnect the system from the electrical outlet for at least an hour 10 After an hour plug in and turn on the system and enter the System Setup pro gram I...

Страница 93: ...rd 3 5 inch diskette drive and integrated drive electron ics IDE CD ROM drive These two drives connect to the system board via an interposer board mounted on top of the peripheral bay See Figure 9 1 for a general view of the various drives and cables associated with the peripheral bay NOTE You can also install a fifth hard disk drive in the peripheral bay using an upgrade kit available from Dell s...

Страница 94: ... the cable goes to the pin 1 ends of the connectors on both ends When you disconnect an interface cable take care to grasp the cable connector rather than the cable itself to avoid stress on the cable Although SCSI devices are installed essentially the same way as other devices their configuration requirements are different To configure a SCSI device installed in the peripheral bay follow the guid...

Страница 95: ...uching an unpainted metal surface on the back of the com puter unpack the drive and compare the jumper and switch settings with those in the drive documentation See SCSI Configuration Information found earlier in this chapter for information on setting the drive s SCSI ID number and enabling termination if required Change any settings necessary for this system s configuration If the drive does not...

Страница 96: ...peripheral cage toward the back of the system approximately 2 5 cm one inch then lift the peripheral cage upwards and set it aside system board interface cable connector P1 interposer board power cable connector P3 cooling fans wiring harness connector P2 control panel cable connector diskette drive CD ROM drive interface connector thumbscrew peripheral cage drive ...

Страница 97: ...face cable to the interposer board 12 Plug the DC power cable connector into the 4 pin power input connector on the back of the drive 13 Connect the SCSI device to the SCSI cable provided with the device Attach the other end of the SCSI cable to the interface connector SCSI2 Channel B on the system board 14 Check all cable connections that may have been loosened during this procedure Arrange cable...

Страница 98: ...to the interposer board on top of the peripherals bay see Figure 9 2 and Figure 9 3 These cables include the interposer board interface cable cooling fan wiring har ness and power cable 6 Loosen the thumbscrew at the back corner of the peripheral cage see Figure 9 3 7 Slide the peripheral cage toward the back of the system approximately 2 5 cm one inch then lift the peripheral cage upwards and set...

Страница 99: ...hat may have been loosened during this procedure Arrange cables so that they will not catch on the computer covers or block the air flow of the fans or cooling vents 19 Close the computer covers 20 Reconnect the computer and peripherals to their AC power sources and turn them on 21 Perform a tape backup and verification test with the drive as instructed in the tape drive software documentation tha...

Страница 100: ...alling the card 5 Close the computer covers 6 Connect the tape drive s interface DC power cable to the external connector on the controller card secure the connection by tightening the screws on the connector 7 Reconnect the computer and peripherals to their power sources and turn them on 8 Perform a tape backup and verification test with the drive as instructed in the software documentation that ...

Страница 101: ...AID Controller PERC host adapter card The hard disk drive bays provide space for up to four 1 inch hard disk drives You can also install a fifth hard disk drive in the peripheral bay by purchasing an upgrade kit from Dell For more information see the documentation provided with the upgrade kit Figure 10 1 illustrates the system components associated with the SCSI hard disk drives SCSI hard disk dr...

Страница 102: ...t a high capacity SCSI hard disk drive be sure to allow enough time for the formatting to complete Long formatting times for these drives are normal A 9 gigabyte GB hard disk drive for example can take up to 2 5 hours to format The four connectors on the SCSI backplane board are designated as SCSI ID 0 through SCSI ID 3 see Figure 10 1 If a fifth hard disk drive is installed in the periph eral bay...

Страница 103: ... remove it 3 If you have not already done so unlock and open the computer covers and remove the hard disk drive lock from the hard disk drive bay you will install the new drive in see Figure 10 2 4 For systems with RAID controllers power down the hard disk drive bay If a hard disk drive is currently installed in the bay wait until all three SCSI hard disk drive indicators on the hard disk drive ca...

Страница 104: ...ier in place 9 If you removed the bezel in step 2 reinstall it now 10 Install any required SCSI device drivers See Chapter 3 Installing and Configuring SCSI Drivers in the User s Guide for information 11 If the hard disk drive is a new drive run the Dell Diagnostics to test the new drive Follow these general guidelines when you install a Dell host adapter card For specific instructions refer to th...

Страница 105: ...or the host adapter card 7 If you are attaching multiple external SCSI devices daisy chain the devices to each other using the cables shipped with each device See each device s documentation for information on cabling that device as part of a daisy chain 8 Close the computer covers and then reconnect the computer and peripherals to their AC power sources 9 Connect the external SCSI device s to ele...

Страница 106: ...overs 1 1 4 Remove the two hard disk drives from the right hand drive bay 5 The daughter card fits between the sides of a card guide on the floor of the drive bay To install the card in the card guide perform the following steps a Hold the daughter card by its edges with the component side facing up and the card connector facing the SCSI backplane board see Figure 10 4 b Position the card in the d...

Страница 107: ...ons to the SCSI backplane as necessary to operate the backplane as a 2 x 2 split backplane 9 Close the computer covers and then reconnect the computer and peripherals to their AC power sources If you plan to boot the system from a hard disk drive the drive must be attached to the primary or boot controller or SCSI host adapter card You can select the primary controller using the System Setup progr...

Страница 108: ...10 8 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide ...

Страница 109: ...available at Dell s World Wide Web site http www dell com for help with installation and troubleshooting procedures For more information refer to World Wide Web found later in this chapter 5 If the preceding steps have not resolved the problem call Dell for technical assistance When prompted by Dell s automated telephone system enter your Express Ser vice Code to route the call directly to the pro...

Страница 110: ...now about your system is presented on the system support page including the following tools and information Technical information Details on every aspect of your system including hard ware specifications Self diagnostic tool A system specific troubleshooting application for resolving many computer related issues by following interactive flowcharts Drivers files and utilities The latest drivers and...

Страница 111: ...es you allows you to continue your session where you ended it The AutoTech service is available 24 hours a day seven days a week You can also access this service through the technical support service For the telephone number to call refer to Dell Contact Numbers found later in this chapter Dell takes full advantage of fax technology to serve you better Twenty four hours a day seven days a week you...

Страница 112: ... technical support service first refer to the section titled Before You Call and then call the number for your country as listed in Dell Contact Numbers found later in this chapter If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell Computer Corporation for customer assistance Have your invoice or packing slip handy when you call For the teleph...

Страница 113: ... Dell Computer Corporation Collect on delivery C O D packages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently Remember to fill out the Diagnostics Checklist Figure 11 ...

Страница 114: ..._____________________________________________ _______________________________________________________________________________________________ Are you connected to a network yes no Network version and network card _______________________________________________________________ Programs and versions ___________________________________________________________________________ _________________________...

Страница 115: ...e city code for Bracknell and then the local number as shown in the following illustration To place a long distance call within your own country use area codes instead of inter national access codes country codes and city codes For example to call Paris France from Montpellier France dial the area code plus the local number as shown in the following illustration The codes required depend on where ...

Страница 116: ...009 45 Not required Finland Helsinki 990 358 9 France Paris Montpellier 00 33 1 4 Germany Langen 00 49 6103 Hong Kong 001 852 Not required Ireland Bray 16 353 1 Italy Milan 00 39 2 Japan Kawasaki 001 81 44 Korea Seoul 001 82 2 Luxembourg 00 352 Macau 853 Not required Malaysia Penang 00 60 4 Mexico Colonia Granada 95 52 5 Netherlands Amsterdam 00 31 20 New Zealand 00 64 Norway Lysaker 095 47 Not re...

Страница 117: ...819 339 Corporate Sales toll free 1 800 808 385 Transaction Sales toll free 1 800 808 312 Fax toll free 1 800 818 341 Austria Vienna NOTE Customers in Austria call Ger many for technical and customer assistance Home Small Business Sales 01 795 567602 Home Small Business Fax 01 795 67605 Home Small Business Customer Care 01 795 67603 Preferred Accounts Corporate Customer Care 0660 8056 Home Small B...

Страница 118: ...Ontario NOTE Customers in Canada call the U S A for access to TechConnect BBS Automated Order Status System toll free 1 800 433 9014 AutoTech Automated technical support toll free 1 800 247 9362 Customer Care From outside Toronto toll free 1 800 387 5759 Customer Care From within Toronto 416 758 2400 Customer Technical Support toll free 1 800 847 4096 Sales Direct Sales from outside Toronto toll f...

Страница 119: ...dell com Denmark Horsholm NOTE Customers in Denmark call Sweden for fax technical support Technical Support 45170182 Customer Care 45170181 Switchboard 45170100 Fax Technical Support Upplands Vasby Sweden 859005594 Fax Switchboard 45170117 Web site http support euro dell com dk E mail den_support dell com Finland Helsinki Technical Support 09 253 313 60 Technical Support Fax 09 253 313 81 Customer...

Страница 120: ...web_fr_tech dell com Germany Langen Technical Support 06103 971 200 Technical Support Fax 06103 971 222 Home Small Business Customer Care 06103 971 530 Preferred Accounts Customer Care 06103 971 420 TechConnect BBS 06103 971 666 Switchboard 06103 971 0 Corporate Customer Care 06103 971 560 Web site http www dell de support E mail tech_support_germany dell com Hong Kong NOTE Customers in Hong Kong ...

Страница 121: ...ly Milan Technical Support 2 57782 690 Customer Care 2 57782 555 Sales 2 57782 411 Fax 2 57503530 Switchboard 2 57782 1 Web site http support euro dell com it E mail support_italy dell com Japan Kawasaki Technical Support Server toll free 0120 1984 35 Technical Support Dimension and Inspiron toll free 0120 1982 56 or 0088 25 3355 Technical Support WorkStation OptiPlex and Latitude toll free 0120 1...

Страница 122: ...S A 512 728 4397 SalesFax Austin Texas U S A 512 728 4600 728 3772 Luxembourg NOTE Customers in Luxembourg call Belgium for sales customer and tech nical assistance Technical Support Brussels Belgium 02 481 92 88 Home Small Business Sales Brussels Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 9119 Fax Brussels Belgium 02 481 92 99 S...

Страница 123: ...Business Sales toll free 0800 0663 Home Small Business Sales Fax 020 682 7171 Corporate Sales 020 581 8818 Corporate Sales Fax 020 686 8003 Fax 020 686 8003 Switchboard 020 581 8818 Web site http support euro dell com nl E mail tech_nl dell com New Zealand Technical Support Dell Dimension systems only 2 50 GST per call 0900 51010 Technical Support Other systems 0800 446 255 Customer Service 0800 4...

Страница 124: ...ervice Penang Malaysia 04 810 4949 Transaction Sales toll free 800 6011 054 Corporate Sales toll free 800 6011 053 South Africa Johannesburg Technical Support 011 709 7710 Customer Care 011 709 7710 Sales 011 706 7700 Fax 011 709 0495 Switchboard 011 709 7700 Web site http support euro dell com za E mail dell_za_support dell com Southeast Asian Pacific Countries excluding Austra lia Brunei China H...

Страница 125: ...ttp support euro dell com se E mail swe_support dell com Switzerland Geneva Technical Support 0844 811 411 Customer Care 0848 802 802 Fax 022 799 01 90 Switchboard 022 799 01 01 Web site http support euro dell com ch E mail swisstech dell com Taiwan NOTE Customers in Taiwan call Malay sia for customer assistance Technical Support toll free 0080 651 226 0800 33 557 Customer Service Penang Malaysia ...

Страница 126: ... K Bracknell Technical Support 0870 908 0800 Corporate Customer Care 01344 720206 Home Small Business Customer Care 0870 906 0010 TechConnect BBS 0870 908 0610 Sales 01344 720000 AutoFax 0870 908 0510 Web site http support euro dell com uk E mail dell_direct_support dell com ...

Страница 127: ...eturn Material Authorization Numbers toll free 1 800 822 8965 Public Americas International systems purchased by governmental agencies local state or federal or educational institutions Customer Service and Technical Support Return Material Authorization Numbers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 toll free 1 800 879 3355 Spare Parts Sales toll free 1 800 357 3355 DellWare...

Страница 128: ...11 20 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide ...

Страница 129: ...the system you may need to change jumper settings on the system board You may also need to change jumper and or switch settings on expansion cards or drives Jumpers are small blocks on a circuit board with two or more pins emerging from them Plastic plugs containing a wire fit down over the pins The wire connects the pins and creates a circuit To change a jumper setting pull the plug off its pin s...

Страница 130: ...kage DIP switches which are normally packaged in groups of two or more switches in a plastic case Two com mon types of DIP switches are slide switches and rocker switches see the following illustration Each of these switches has two positions or settings usually on and off To change the setting of a slide switch use a small pointed object such as a small screwdriver or a straightened paper clip to...

Страница 131: ...ed ISA_CLR default The configuration settings are retained at system boot The configuration settings are cleared at next system boot If the configuration settings become corrupted to the point where the system will not boot install the jumper plug and boot the system Remove the jumper before restoring the configuration information ...

Страница 132: ...Y Battery connector COMn Serial port connectors sometimes referred to as COM1 and COM2 DIMM_x DIMM sockets DIMM_RAID DIMM socket for integrated RAID controller ENET Ethernet connector INTRUS1 Intrusion alarm switch connectors KYBD Keyboard connector MOUSE Mouse connector PANEL System control panel connector PARALLEL Parallel port connector sometimes referred to as LPT1 POWERn Power connector PROC_...

Страница 133: ...SCSI backplane board VGA Video connector NOTE For the full name of an abbreviation or acronym used in this table see Figure power connector POWER2 Ultra160 m SCSI cable connector SCSIA data cable connector to optional fifth drive board DRIVE5 system board data cable connector PLANAR Ultra160 m SCSI cable connector SCSIB ...

Страница 134: ...Figure A 1 for the location of the password jumper labeled PASSWD on the system board 3 Remove the jumper plug from the PASSWD jumper 4 Replace the right side computer cover and then reconnect the computer to an electrical outlet and turn it on The existing passwords are not disabled erased until the system boots with the PASSWD jumper plug removed However before you assign a new system and or set...

Страница 135: ...t the computer and peripherals to their electrical outlets and turn them on 8 Assign a new system and or setup password To assign a new system password using the System Setup program see Assign ing a System Password in Chapter 4 of the User s Guide To assign a new setup password using the System Setup program see Assigning a Setup Password in Chapter 4 of the User s Guide ...

Страница 136: ...A 8 Dell PowerEdge 2450 Systems Installation and Troubleshooting Guide ...

Страница 137: ...out this guide blocks of text may be accompanied by an icon and printed in bold type or in italic type These blocks are notes notices cautions and warnings and they are used as follows NOTE A NOTE indicates important information that helps you make better use of your computer system Observe the following caution and warnings while servicing this system 0 ...

Страница 138: ...he equipment observe the following precautions Observe the following general precautions for using and working with your system Observe and follow service markings Do not service any Dell product except as explained in your Dell system documentation Opening or removing covers that are marked with the triangular symbol with a lightning bolt may expose you to electrical shock Components inside these...

Страница 139: ...cal ratings label If you are not sure of the type of power source required consult your Dell service provider or local power company To help avoid damaging your system components be sure the voltage selection switch if provided on the power supply is set to match the power available at your location 115 volts V 60 hertz Hz in most of North and South America and some Far Eastern countries such as S...

Страница 140: ...m the system board or discon necting a peripheral device from the computer Handle batteries carefully Do not disassemble crush puncture short external contacts dispose of in fire or water or expose batteries to temperatures higher than 60 degrees Celsius 140 degrees Fahrenheit Do not attempt to open or ser vice batteries replace batteries only with batteries designated for the product Turn down th...

Страница 141: ... in any other rack be sure that the rack meets the specifications of a Dell rack Do not move large racks by yourself Due to the height and weight of the rack Dell recommends a minimum of two people to accomplish this task Before working on the rack make sure that the stabilizers are secure to the rack extend to the floor and that the full weight of the rack rests on the floor Install front and sid...

Страница 142: ...the network interface controller NIC receptacle Disconnect the modem cable before opening a product enclosure touching or installing internal components or touching an uninsulated modem cable or jack Do not use a telephone line to report a gas leak while you are in the vicinity of the leak Observe the following precautions for laser devices Do not open any panels operate controls make adjustments ...

Страница 143: ...bend ing any connector pins Also before you connect a cable make sure that both connectors are correctly oriented and aligned Handle components and cards with care Don t touch the components or con tacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a microprocessor chip by its edges not by its pins Static electricity can harm delicate components insi...

Страница 144: ...y lower when you sit in front of the monitor Adjust the tilt of the monitor its contrast and brightness settings and the lighting around you such as overhead lights desk lamps and the curtains or blinds on nearby windows to minimize reflections and glare on the monitor screen Use a chair that provides good lower back support Keep your forearms horizontal with your wrists in a neutral comfortable p...

Страница 145: ...xiii monitor screen at or below eye level wrists relaxed and flat arms at desk level monitor and keyboard positioned directly in front of user feet flat on the floor ...

Страница 146: ...xiv ...

Страница 147: ...describe changes to the system or software Always read these updates before consulting any other documentation because the updates often contain information that supersedes the information in the other documents Operating system documentation is included with the system if you ordered the operating system software from Dell This documentation describes how to install if necessary configure and use...

Страница 148: ...usly unless other wise indicated to perform a single function Example Ctrl Alt Enter Commands presented in lowercase bold are for reference purposes only and are not intended to be typed when referenced Example Use the format command to In contrast commands presented in the Courier New font are part of an instruc tion and intended to be typed Example Type to format the diskette in drive A Filename...

Страница 149: ...o as a command line Screen text is presented in the Courier New font Example The following message appears on your screen Example Type and press Enter Variables are placeholders for which you substitute a value They are presented in italics Example DIMM_x where x represents the DIMM socket designation ...

Страница 150: ...xvi ...

Страница 151: ...on and Power Interface analog to digital converter Autodesk Device Interface artificial intelligence American National Standards Institute Advanced Peripheral Interrupt Controller American Standard Code for Information Interchange application specific integrated circuit BASIC Beginner s All Purpose Symbolic Instruc tion Code bulletin board service basic input output system bits per inch bits per s...

Страница 152: ...in line package direct memory access Department of Communications in Canada dots per inch Dell OpenManage Remote Assistant Card dynamic random access memory double sided double density double sided high density Dell SCSI Array error checking and correction extended data out enhanced graphics adapter enhanced integrated drive electronics electromagnetic interference expanded memory manager Expanded...

Страница 153: ... Performance File System hertz input output inter chassis management bus identification integrated drive electronics interrupt request Industry Standard Architecture Japanese Electronic Industry Develop ment Association kilo 1024 kilobyte s kilobyte s per second kilobit s kilobit s per second kilogram s kilohertz local area network pound s liquid crystal display light emitting diode low insertion ...

Страница 154: ...erating System mean time between failures millivolt s network interface controller nickel cadmium nickel metal hydride nonmaskable interrupt Network Node Manager nanosecond s NT File System nonvolatile random access memory Operating System 2 one time programmable programmable array logic Peripheral Component Interconnect Personal Computer Memory Card Inter national Association pin grid array power...

Страница 155: ...ingle Controller Architecture small computer system interface Scalable Disk System second s single edge contact synchronous dynamic random access memory single in line memory module server management bus Simple Network Management Protocol static random access memory system setup utility super video graphics array thin film transistor tracks per inch terminate and stay resident upper memory block u...

Страница 156: ...ystems Installation and Troubleshooting Guide video graphics array very large scale integration video random access memory 0 watt s 0 watt hour s extended memory manager eXtended Memory Specification 1 1 zero insertion force ...

Страница 157: ...emoving a Terminator Card 8 10 Figure 8 8 Removing an SEC Cartridge and Heat Sink 8 11 Figure 8 9 Installing an SEC Cartridge and Heat Sink Assembly 8 12 Figure 8 10 Installing the RAID Controller DIMM 8 13 Figure 8 11 Installing the RAID Hardware Key 8 14 Figure 8 12 Installing the Battery 8 16 Figure 9 1 Peripheral Bay Hardware 9 1 Figure 9 2 Connectors on the Interposer Board 9 4 Figure 9 3 Ins...

Страница 158: ...x ...

Страница 159: ...cator Patterns 3 15 Table 4 1 IRQ Line Assignment Defaults 4 3 Table 5 1 Devices Options 5 4 Table 5 2 Parameters Options 5 5 Table 8 1 Sample DIMM Configurations 8 7 Table 11 1 International Dialing Codes 11 8 Table 11 2 Dell Contact Numbers 11 9 Table A 1 System Board Jumper Settings A 3 Table A 2 System Board Connectors and Sockets A 4 ...

Страница 160: ...vi ...

Страница 161: ...6 System Messages 3 1 System Beep Codes 3 10 Warning Messages 3 14 Diagnostics Messages 3 14 Alert Log Messages From the Dell OpenManage HIP Application Program 3 14 SCSI Hard Disk Drive Indicator Codes 3 14 Installing and Configuring Software 4 1 Using Software 4 2 Error Messages 4 2 Input Errors 4 2 Program Conflicts 4 2 Avoiding Interrupt Assignment Conflicts 4 2 ...

Страница 162: ... NIC 6 7 Safety First For You and Your Computer 7 1 Opening the Computer Doors 7 2 Removing the Optional Front Bezel 7 3 Removing and Replacing the Expansion Card Cage 7 4 Removing the Expansion Card Cage 7 4 Replacing the Expansion Card Cage 7 5 Inside the Chassis 7 5 Troubleshooting a Wet Computer 7 7 Troubleshooting a Damaged Computer 7 7 Troubleshooting the Battery 7 8 Troubleshooting Redundan...

Страница 163: ...Replacing the SEC Cartridge and Heat Sink Assembly 8 11 Activating the Integrated RAID Controller 8 12 Replacing the Battery 8 14 Before You Begin 9 2 Interface Cables 9 2 SCSI Configuration Information 9 2 SCSI ID Numbers 9 2 Device Termination 9 3 Installing a Device That Uses the System s Integrated SCSI Controller 9 3 Installing a Tape Drive That Uses a Controller Card 9 5 Connecting an Extern...

Страница 164: ...A 2 System Board Connectors A 4 SCSI Backplane Board Connectors A 5 Interposer Board Connectors A 6 Disabling a Forgotten Password A 6 044 0 1 Figure 2 1 Back Panel Features 2 3 Figure 2 2 Front Panel Features 2 3 Figure 3 1 Hard Disk Drive Indicators 3 15 Figure 7 1 Opening the Computer Doors 7 3 Figure 7 2 Removing the Computer Bezel 7 4 Figure 7 3 Removing the Expansion Card Cage 7 5 Figure 7 4...

Страница 165: ...emoving a Hard Disk Drive Lock 10 3 Figure 10 3 SCSI Hard Disk Drive Carrier 10 4 Figure 10 4 Installing a SCSI Backplane Board Daughter Card 10 6 Figure 11 1 Diagnostics Checklist 11 6 Figure A 1 System Board Jumpers A 3 Figure A 2 Connectors on the SCSI Backplane Board A 5 Figure A 3 Connectors on the Interposer Board A 6 5 4 Table 2 1 Boot Routine Indications 2 5 Table 3 1 System Messages 3 2 T...

Страница 166: ...xxii ...

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