5. Trouble Shooting Instructions
Safety related issues
∞ Do not perform any troubleshooting steps.
∞ Contact Dell immediately.
Intermittent
∞ Ensure that the video cable connecting the monitor to the computer
problems
is connected properly and is secure.
∞ Reset the monitor to Factory Settings (
Factory Reset
).
∞ Perform monitor self-test feature check to determine if the
intermittent problem occurs in self-test mode.
Missing color
∞ Perform monitor self-test feature check.
∞ Ensure that the video cable connecting the monitor to the computer
is connected properly and is secure.
∞ Check for bent or broken pins in the video cable connector.
Wrong color
∞ Change the
Color Setting Mode
in the
Color Settings
OSD to
Graphics
or
Video
depending on the application.
∞ Try different
Preset Modes
in
Color
settings OSD. Adjust
R
/
G
/
B
value
in
Custom Color
in
Color
settings OSD.
∞ Change the
Input Color Format
to
RGB
or
YPbPr
in the
Color
settings OSD.
∞ Run the built-in diagnostics.
Image retention from ∞ Use the Power Management feature to turn off the monitor at all
a static image left
times when not in use (for more information, see
Power management
on the monitor for a
modes
).
long period of time
∞ Alternatively, use a dynamically changing screensaver.
Video ghosting or
∞ Change the
Response Time
in the
Display
OSD to
Fast
or
Normal
overshooting
depending on your application and usage.
Product-specific problems
Specific
Symptoms
Possible Solutions
Screen image is too
small
∞ Check the
Aspect Ratio
setting in the
Display
settings OSD.
∞ Reset the monitor to Factory Settings (
Factory Reset
) .
Cannot adjust the
monitor with the
buttons on the side
panel
∞ Turn off the monitor, unplug the power cord, plug it back, and then
turn on the monitor.
∞ Check if the OSD menu is locked. If yes, press and hold the button
above the power button for 6 seconds to unlock. (For more
information, see
Lock
).
No input signal when
user controls are
pressed
∞ Check the signal source. Ensure the computer is not in standby
or sleep mode by moving the mouse or pressing any key on the
keyboard.
∞ Check if the video cable is plugged in properly. Disconnect and
reconnect the video cable if necessary.
∞ Reset the computer or video player.
The picture does not
fill the entire screen
∞ Due to different video formats (aspect ratio) of DVDs, the monitor
may display in full screen.
∞ Run the built-in diagnostics.
