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| Troubleshooting

Universal serial bus (USB) specific problems

Specific

Symptoms

Possible Solutions

USB interface is not
working

∞ Check that your monitor is turned On.

∞ Reconnect the upstream cable to your computer.

∞ Reconnect the USB peripherals (downstream connector).

∞ Switch Off and then turn On the monitor again.

∞ Reboot the computer.

∞ Some USB devices like external portable HDD require higher electric

current; connect the device directly to the computer system.

Supre Speed USB 3.0
interface is slow

∞ Check that your computer is USB 3.0-capable..

∞ Some computers have USB 3.0, USB 2.0, and USB 1.1 ports. Ensure

that the correct USB port is used.

∞ Ensure that the correct USB port is used.

∞ Reconnect the upstream cable to your computer.

∞ Reconnect the USB peripherals (downstream connector).

∞ Reboot the computer.

Wireless USB
peripherals stop
working when a USB
3.0 device is plugged
in

∞ Increase the distance between the USB 3.0 peripherals and the

wireless USB receiver.

∞ Position your wireless USB receiver as close as possible to the

wireless USB peripherals.

∞ Use a USB-extender cable to position the wireless USB receiver as far

away as possible from the USB 3.0 port.

Содержание P1917S

Страница 1: ...Model No P1917S P1917SWh P2017H P2217 P2217Wh Regulatory model P1917Sc P2017Hc P2217c P2217t User s Guide Dell P1917S P1917SWh P2017H P2217 P2217Wh ...

Страница 2: ...text Dell and the DELL logo are trademarks of Dell Inc Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Intel is a registered trademark of Intel Corporation in the U S and other countries and ATI is a trademark of Advanced Micro Devices Inc ENERGY STAR is a registered trademark of the U S Environmental Protect...

Страница 3: ...bus USB interface 25 Plug and play capability 28 LCD monitor quality and pixel policy 28 Maintenance guidelines 28 Setting up the monitor 29 Attaching the stand 29 Connecting your monitor 31 Organizing cables 33 Disconnecting the monitor stand 34 Wall mounting optional 35 Operating your monitor 36 Power on the monitor 36 Using the front panel controls 36 ...

Страница 4: ...ng the Tilt Swivel and Vertical Extension 55 Troubleshooting 57 Self test 57 Built in diagnostics 60 Common problems 61 Product specific problems 63 Universal serial bus USB specific problems 64 Appendix 65 FCC notices U S Only and other regulatory information 65 Contacting Dell 65 ...

Страница 5: ...own below Ensure that you have received all the components and Contacting Dell if something is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor P1917S P1917SWh Monitor P2017H P2217 P2217Wh Stand riser ...

Страница 6: ...support monitors Dell P1917S P1917SWh 7 6 5 4 C o n ten ts D e v ic ed riv e rs Q u ic kS e tu pG u id e U se r sG u id e D e llD is p la yM a n a g e r S o ftwa re Drivers and Documentation P NYHVN1 Re v A 0 0 P N Q70G19C170012A April 2016 M a d einC h in a Dell P1917S Monitor YHVN1A00 2016 D e l l I n c A l l r i g h t s r e s e r v e d Contents Device drivers Quick Setup Guide User s Guide Dell...

Страница 7: ... screen support for lower resolutions Plug and play capability if supported by your system VGA HDMI and DisplayPort connectivity Equipped with 1 USB upstream port and 2 USB2 0 2 USB3 0 downstream ports On Screen Display OSD adjustments for ease of set up and screen optimization Software and documentation media includes an Information File INF Image Color Matching File ICM and product documentation...

Страница 8: ...scription 1 Function buttons For more information see Operating your monitor 2 Power on off button with LED indicator NOTE For displays with glossy bezels the user should consider the placement of the display as the bezel may cause disturbing reflections from surrounding light and bright surfaces ...

Страница 9: ...Code xxx xxx xxx x S N CN 12MWY 64180 341 001L A00 Date of Mfg 生产日期生產日期 December 2015 Q40G019N 700 53A DELL P1917S Flat Panel Monitor 液晶显示器 MODEL NO 型号 P1917Sc 输入电源 100 240V 50 60Hz 1 6A www dell com Raheen Business Park Limerick Ireland Made in China 中国制造 Back View without monitor stand Back View with monitor stand Label Description Use 1 VESA mounting holes 100 mm x 100 mm behind attached VESA ...

Страница 10: ...r Side View 1 Label Description Use 1 USB downstream port Connect your USB device NOTE To use this port you must connect the USB cable shipped with your monitor to the USB upstream port on the monitor and to your computer ...

Страница 11: ...I cable optional 3 DP port Connect your computer to the monitor using a DP cable 4 VGA port Connect your computer with VGA cable 5 USB connector x2 downstream x1 upstream Connect the USB cable that came with your monitor to the computer Once the cable is connected you can use the USB connectors on the rear side and bottom side of the monitor 6 Stand lock feature To lock the stand to the monitor us...

Страница 12: ...le vertical horizontal 178 vertical typical 178 horizontal typical Brightness 250 cd m typical Contrast ratio 1000 1 typical 4 Million 1 Dynamic Aspect ratio 5 4 16 9 Display screen coating Anti glare with 3H hardness Backlight White LED edgelight system Response time 6 ms gray to gray fast mode 8 ms typical normal mode Color depth 16 7 million colors Color support 84 CIE 1976 72 CIE 1931 Built in...

Страница 13: ... of monitor to active area 16 9mm Top 15 4mm Left Right 17 6mm Bottom 18 1mm Top 13 8mm Left Right 18 8mm Bottom Security Security lock slot cable lock sold separately Adjustability Height adjustable stand 130mm Tilt 5 21 Swivel 45 Pivot 90 ...

Страница 14: ...al typical Brightness 250 cd m typical Contrast ratio 1000 1 typical 4 Million 1 Dynamic Aspect ratio 16 10 Display screen coating Anti glare with 3H hardness Backlight White LED edgelight system Response time 5 ms black to white Color depth 16 7 million colors Color Support 84 CIE 1976 72 CIE 1931 Built in devices USB 3 0 super speed hub with 1x USB 3 0 upstream port 2x USB 3 0 downstream ports a...

Страница 15: ...ot 90 Resolution specifications Model P1917S P1917SWh P2017H P2217 P2217Wh Horizontal scan range 30 kHz to 81 kHz automatic 30 kHz to 83 kHz automatic Vertical scan range 56 Hz to 76 Hz automatic Maximum preset resolution 1280 x 1024 at 60 Hz 1600 x 900 at 60 Hz 1680 x 1050 at 60 Hz Supported video modes Model P1917S P1917SWh P2017H P2217 P2217Wh Video display capabilities VGA HDMI DP playback 480...

Страница 16: ...48 4 60 0 65 0 VESA 1024 x 768 60 0 75 0 78 8 VESA 1152 x 864 67 5 75 0 108 0 VESA 1280 x 1024 64 0 60 0 108 0 VESA 1280 x 1024 80 0 75 0 135 0 P2017H Display Mode Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz Sync Polarity Horizontal Vertical VESA 720 x 400 31 5 70 1 28 3 VESA 640 x 480 31 5 60 0 25 2 VESA 640 x 480 37 5 75 0 31 5 VESA 800 x 600 37 9 60 3 40 0 VESA 800 x 600 46 9...

Страница 17: ...0 x 1024 64 0 60 0 108 0 VESA 1280 x 1024 80 0 75 0 135 0 VESA 1680 x 1050 65 29 60 0 146 25 Electrical specifications Model P1917S P1917SWh P2017H P2217 P2217Wh Video input signals Analog RGB 0 7 Volts 5 positive polarity at 75 ohm input impedance HDMI 1 4 600mV for each differential line 100 ohm input impedance per differential pair DisplayPort 1 2 600mV for each differential line 100 ohm input ...

Страница 18: ... 10 76 in 330 4 mm 13 01 in Width 405 6 mm 15 97 in 461 5 mm 18 17 in 503 4 mm 19 82 in Depth 50 3 mm 1 98 in 50 1 mm 1 97 in 50 3 mm 1 98 in Stand dimensions Height extended 400 8 mm 15 78 in 400 8 mm 15 78 in 400 8 mm 15 78 in Height compressed 354 4 mm 13 95 in 354 4 mm 13 95 in 354 4 mm 13 95 in Width 242 6 mm 9 55 in 242 6 mm 9 55 in 242 6 mm 9 55 in Depth 180 0 mm 7 09 in 180 0 mm 7 09 in 18...

Страница 19: ...densing Shipping 10 to 90 non condensing Non operating Altitude Operating maximum 5 000 m 16 400 ft Non operating maximum 12 192 m 40 000 ft Thermal dissipation 129 7 BTU hour maximum 133 1 BTU hour maximum 136 6 BTU hour maximum 47 8 BTU hour typical 44 4 BTU hour typical 51 2 BTU hour typical Power management modes If you have VESA s DPM compliance display card or software installed in your PC t...

Страница 20: ... Power Indicator Power Consumption Normal operation Active Active Active White 39 W maximum 13 W typical without USB load Active off mode Inactive Inactive Blanked White Glowing Less than 0 3 W Switch off Off Less than 0 3 W Energy Star Power Consumption Pon 12 0 W ETEC 42 3 kWh P2217 P2217Wh VESA Modes Horizontal Sync Vertical Sync Video Power Indicator Power Consumption Normal operation Active A...

Страница 21: ...P1917SWh No VGA signal from your device Press any key on the keyboard or move the mouse to wake it up the correct input source If there is no display press the monitor button again to select Dell P2017H No VGA signal from your device Press any key on the keyboard or move the mouse to wake it up the correct input source If there is no display press the monitor button again to select Dell P2217 P221...

Страница 22: ...ents VGA connector Pin Number 15 pin Side of the Connected Signal Cable 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 Computer 5V 3 3V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock ...

Страница 23: ... T M D S Data 2 Shield 3 T M D S Data 2 4 T M D S Data 1 5 T M D S Data 1 Shield 6 T M D S Data 1 7 T M D S Data 0 8 T M D S Data 0 Shield 9 T M D S Data 0 10 T M D S Clock 11 T M D S Clock Shield 12 T M D S Clock 13 CEC 14 Reserved N C on device 15 SCL 16 SDA 17 DDC CEC Ground 18 5V Power 19 Hot Plug Detect ...

Страница 24: ...onnector Pin Number 20 pin Side of the Connected Signal Cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 n 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 GND 14 GND 15 AUX p 16 GND 17 AUX n 18 Hot Plug Detect 19 Re PWR 20 3 3 V DP_PWR ...

Страница 25: ...Speed Data Rate Power Consumption Super speed 5 Gbps 4 5 W Max each port High speed 480 Mbps 4 5 W Max each port Full speed 12 Mbps 4 5 W Max each port Transfer Speed Data Rate Power Consumption High speed 480 Mbps 2 5 W Max each port Full speed 12 Mbps 2 5 W Max each port Low speed 1 5 Mbps 2 5 W Max each port USB 3 0 upstream connector Pin Number 9 pin Side of the Connector 1 VCC 2 D 3 D 4 GND 5...

Страница 26: ...itor USB 3 0 downstream connector Pin Number 9 pin Side of the Connector 1 VCC 2 D 3 D 4 GND 5 SSRX 6 SSRX 7 GND 8 SSTX 9 SSTX USB 2 0 Downstream Connector Pin Number 4 pin Side of the Connector 1 VCC 2 DMD 3 DPD 4 GND ...

Страница 27: ... 0 downstream side NOTE USB 2 0 functionality requires a USB 2 0 capable computer NOTE The monitor s USB interface works only when the monitor is On or in the power save mode If you turn Off the monitor and then turn it On the attached peripherals may take a few seconds to resume normal functionality ...

Страница 28: ...ce guidelines Cleaning your monitor WARNING Before cleaning the monitor unplug the monitor power cable from the electrical outlet CAUTION Read and follow the Safety instructions before cleaning the monitor For best practices follow the instructions in the list below while unpacking cleaning or handling your monitor To clean your anti static screen lightly dampen a soft clean cloth with water If po...

Страница 29: ...spective stand setup guide for the set up instructions To attach the monitor stand 1 Follow the instructions on the flaps of carton to remove the stand from the top cushion that secures it 2 Insert the stand base blocks fully into the stand slot 3 Lift the screw handle and turn the screw clockwise 4 After fully tightening the screw fold the screw handle flat within the recess 5 Lift the cover as s...

Страница 30: ...y to the monitor a Fit the two tabs on the upper part of the stand to the groove on the back of the monitor b Press the stand down till it snaps into place 7 Place the monitor upright NOTE Lift the monitor carefully to prevent it from slipping or falling ...

Страница 31: ...ables to the computer at the same time It is recommend to route the cables through the cable management slot before you connect them to the monitor To connect your monitor to the computer 1 Turn off your computer and disconnect the power cable 2 Connect the VGA HDMI or DP cable from your monitor to the computer Connecting the VGA cable Connecting the HDMI cable optional ...

Страница 32: ...supplied to an appropriate USB 3 0 port on your computer See Bottom View for details 2 Connect the USB 3 0 peripherals to the downstream USB 3 0 ports on the monitor 3 Plug the power cables for your computer and monitor into a nearby outlet 4 Turn on the monitor and the computer If your monitor displays an image installation is complete If it does not display an image see Universal serial bus USB ...

Страница 33: ...Setting up the monitor 33 Organizing cables Use the cable management slot to organize the cables connected to your monitor ...

Страница 34: ...s placed on a soft and clean surface NOTE This is applicable for a monitor with a stand When any other stand is bought please refer to the respective stand setup guide for the set up instructions To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and hold the stand release button 3 Lift the stand up and away from the monitor 3 2 ...

Страница 35: ... 52A P1917S Monitor Plano Panel Moniteur écran plat 液晶顯示器 Modelo N de modelo 型號 P1917Sc Entrade Daya Tegangan 100 240V 50 60Hz 1 6A 輸入電源交流電壓100 240伏特 1 6安培 50 60赫茲 Consumo de energía xx x Wh Consumo de energía en modo de espera x x Wh Удельная мощность рабочего режима x xxx Вт см Потребляемая мощность изделием в режиме ожидания x xx Вт Потребляемая мощность изделием в выключенном режиме x xx Вт T...

Страница 36: ...es the front panel buttons Front Panel Button Description 1 Shortcut key Preset Modes Use this button to choose from a list of preset modes 2 Shortcut key Input source Use the input source menu to select between the different video signals that may be connected to your monitor 3 Menu Use the menu button to launch the on screen display OSD and select the OSD menu See Accessing the OSD menu 4 Exit U...

Страница 37: ...es it is in power save mode OSD controls Use the buttons on the front of the monitor to adjust the image settings 1 2 3 4 Front Panel Button Description 1 Up Use the up button to increase values or move up in a menu 2 Down Use the down button to decrease values or move down in a menu 3 OK Use the OK button to confirm your selection in a menu 4 Back Use the back button to go back to the previous me...

Страница 38: ...ghtness Contrast Auto Adjust Input Source Color Display Energy Menu Personalize Others Resolution 1600x900 60Hz Dell P2017H Energy Use 75 75 Brightness Contrast Auto Adjust Input Source Color Display Energy Menu Personalize Others Resolution 1680x1050 60Hz Dell P2217 P2217Wh Energy Use 75 75 2 Press the and buttons to move between the setting options As you move from one icon to another the option...

Страница 39: ...rce Color Display Energy Menu Personalize Others Resolution 1680x1050 60Hz Dell P2217 P2217Wh Energy Use 75 75 Brightness Brightness adjusts the luminance of the backlight Press the button to increase the brightness and press the button to decrease the brightness min 0 max 100 NOTE Manual adjustment of brightness is disabled when dynamic contrast is switched on Contrast Adjust the brightness first...

Страница 40: ...ce Color Display Energy Menu Personalize Others Dell P2217 P2217Wh Energy Use Press to adjust the screen automatically Auto Adjust Resolution 1680x1050 60Hz The following dialog appears on a black screen as the monitor self adjusts to the current input Auto Adjustment in Progress Auto adjustment allows the monitor to self adjust to the incoming video signal After using auto adjustment you can furt...

Страница 41: ...t the VGA input source DP Select DP input when you are using the DP connector Push to select the DP input source HDMI Select HDMI input when you are using the HDMI connector Push to select the HDMI input source Auto Select Select auto select to scan for available input signals Reset Input Source Select this option to restore default Input Source Color Use color to adjust the color setting mode Bri...

Страница 42: ...creen appears cooler with a blue tint Custom Color Allows you to manually adjust the color settings Press the and buttons to adjust the three colors R G B values and create your own preset color mode Brightness Contrast Display Energy Menu Personalize Others Preset Modes Auto Adjust Input Source Color Standard Multimedia Movie Game ComfortView Warm Cool Custom Color Dell P1917S P1917SWh Energy Use...

Страница 43: ...t Color Format Auto Adjust Input Source Color RGB YPbPr Dell P2217 P2217Wh Energy Use Resolution 1680x1050 60Hz Hue This feature can shift the color of the video image to green or purple This is used to adjust the desired flesh tone color Use or to adjust the hue from 0 to 100 Press to increase the green shade of the video image Press to increase the purple shade of the video image NOTE Hue adjust...

Страница 44: ... wide 16 9 4 3 or 5 4 for P2017H Adjusts the image ratio to wide 16 10 4 3 or 5 4 for P2217 P2217Wh Horizontal Position Use or the buttons to adjust image left and right Minimum is 0 Maximum is 100 Vertical Position Use the or buttons to adjust image up and down Minimum is 0 Maximum is 100 Sharpness This feature can make the image look sharper or softer Use or to adjust the sharpness from 0 to 100...

Страница 45: ...y Oﬀ During Standby Brightness Contrast Display Menu Personalize Others Power Button LED Auto Adjust Input Source Color On During Active Energy USB Dell P2217 P2217Wh Energy Use Resolution 1680x1050 60Hz Reset Energy Oﬀ During Standby Power Button LED Allows you to set the power LED indicator on during active or off during active to save energy USB Allows you to enable or disable USB function duri...

Страница 46: ...P2217 P2217Wh Energy Use Resolution 1680x1050 60Hz Rotation Language Language options set the OSD display to one of the eight languages English Spanish French German Brazilian Portuguese Russian Simplified Chinese or Japanese Rotation Rotates the OSD by 90 degrees counter clockwise Transparency Select this option to change the menu transparency by pressing the and buttons from 0 to 100 Timer OSD h...

Страница 47: ... Shortcut Key 1 User can select one of the following preset modes brightness contrast auto adjust input source aspect ratio option rotation to set the shortcut key 1 Shortcut Key 2 User can select one of the following preset modes brightness contrast auto adjust input source aspect ratio option rotation to set the shortcut key 2 Reset Personalization Allows you to restore shortcut key to the defau...

Страница 48: ...e Resolution 1680x1050 60Hz LCD Conditioning Helps reduce minor cases of image retention Depending on the degree of image retention the program may take some time to run To start LCD conditioning select Enable Brightness Contrast Energy Personalize Auto Adjust Input Source Color Display Menu Others Enable Disable LCD Conditioning Dell P1917S P1917SWh Energy Use Resolution 1280x1024 60Hz Brightness...

Страница 49: ...al adjustment of brightness the Dynamic Contrast No Yes will be switched oﬀ Do you want to continue Dell P2217 P2217Wh To allow manual adjustment of brightness the Dynamic Contrast No Yes will be switched oﬀ Do you want to continue When the monitor does not support a particular resolution mode the following message is displayed Dell P1917S P1917SWh The current input timing is not supported by the ...

Страница 50: ...tor cannot synchronize with the signal that it is receiving from the computer See Monitor specifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 1280 x 1024 for P1917S P1917SWh or 1600 x 900 for P2017H or 1680 x 1050 for P2217 P2217Wh Before the DDC CI function is disabled the following message is displayed Dell P1917S P1917SWh The function ...

Страница 51: ...7Wh Entering Power Save Mode If you press any button other than the power button the following messages will appear depending on the selected input Dell P1917S P1917SWh No VGA signal from your device Press any key on the keyboard or move the mouse to wake it up the correct input source If there is no display press the monitor button again to select Dell P2017H No VGA signal from your device Press ...

Страница 52: ...ill enter Power Save Mode after 4 minutes if left at this state Dell P1917S P1917SWh No VGA Cable The display will go into Power Save Mode in 4 minutes www dell com support monitors Dell P2017H No VGA Cable The display will go into Power Save Mode in 4 minutes www dell com support monitors Dell P2217 P2217Wh No VGA Cable The display will go into Power Save Mode in 4 minutes www dell com support mo...

Страница 53: ...nutes www dell com support monitors or Dell P1917S P1917SWh No DP Cable The display will go into Power Save Mode in 4 minutes www dell com support monitors Dell P2017H No DP Cable The display will go into Power Save Mode in 4 minutes www dell com support monitors Dell P2217 P2217Wh No DP Cable The display will go into Power Save Mode in 4 minutes www dell com support monitors See Troubleshooting f...

Страница 54: ...gs 3 Click the dropdown list of Resolution and select 1280 x 1024 for P1917S P1917SWh or 1600 x 900 for P2017H or 1680 x 1050 for P2217 P2217Wh 4 Click Apply If you do not see 1280 x 1024 for P1917S P1917SWh or 1600 x 900 for P2017H or 1680 x 1050 for P2217 P2217Wh as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you ha...

Страница 55: ...stand setup guide for set up instructions Tilt Swivel With the stand attached to the monitor you can tilt and swivel the monitor for the most comfortable viewing angle 45 45 5 21 NOTE The stand is detached when the monitor is shipped from the factory Vertical Extension NOTE The stand extends vertically up to 130 mm The figure below illustrates how to extend the stand vertically 130mm ...

Страница 56: ...o use the Display Rotation function Landscape versus Portrait view with your Dell computer you require an updated graphics driver that is not included with this monitor To download the graphics driver go to www dell com support and see the Download section for Video Drivers for latest driver updates NOTE When in the Portrait View Mode you may experience performance degradation in graphic intensive...

Страница 57: ...monitor 2 Disconnect all video cables from the monitor This way the computer doesn t have to be involved 3 Turn on the monitor If the monitor is working correctly it detects that there is no signal and one of the following message appears While in self test mode the power LED remains white Dell P1917S P1917SWh No VGA Cable The display will go into Power Save Mode in 4 minutes www dell com support ...

Страница 58: ... Save Mode in 4 minutes www dell com support monitors Dell P2217 P2217Wh No HDMI Cable The display will go into Power Save Mode in 4 minutes www dell com support monitors or Dell P1917S P1917SWh No DP Cable The display will go into Power Save Mode in 4 minutes www dell com support monitors Dell P2017H No DP Cable The display will go into Power Save Mode in 4 minutes www dell com support monitors ...

Страница 59: ...pport monitors NOTE This box also appears during normal system operation if the video cable is disconnected or damaged 4 Turn off your monitor and reconnect the video cable then turn on both your computer and the monitor If your monitor remains dark after you reconnect the cables check your video controller and computer ...

Страница 60: ... Unplug the video cable s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold button 1 for 5 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press button 1 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to inspect the display in gr...

Страница 61: ...atio Shaky jittery video Reset the monitor to Factory Settings Factory Reset Check environmental factors Relocate the monitor and test in another room Missing pixels Cycle power on off Pixel that is permanently Off is a natural defect that can occur in LCD technology For more information on Dell Monitor Quality and Pixel Policy see Dell Support site at www dell com support monitors Stuck on pixels...

Страница 62: ...st feature check Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Check for bent or broken pins in the video cable connector Wrong color Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending on the application Try different Preset Modes in Color settings OSD Adjust R G B value in Custom Color in Color settings O...

Страница 63: ...cked If yes press and hold the button above the power button for 6 seconds to unlock For more information see Lock No input signal when user controls are pressed Check the signal source Ensure the computer is not in standby or sleep mode by moving the mouse or pressing any key on the keyboard Check if the video cable is plugged in properly Disconnect and reconnect the video cable if necessary Rese...

Страница 64: ... 0 interface is slow Check that your computer is USB 3 0 capable Some computers have USB 3 0 USB 2 0 and USB 1 1 ports Ensure that the correct USB port is used Ensure that the correct USB port is used Reconnect the upstream cable to your computer Reconnect the USB peripherals downstream connector Reboot the computer Wireless USB peripherals stop working when a USB 3 0 device is plugged in Increase...

Страница 65: ...ompliance Contacting Dell To contact Dell for sales technical assistance or customer service issues 1 Go to www dell com contactdell 2 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 3 Select the appropriate service or support link based on your requirement or choose the method of contacting Dell that is convenient for you Dell provides several...

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