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Troubleshooting Your Computer: Dell Latitude CPi A-Series System User's Guide

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Troubleshooting Your Computer: Dell

™

Latitude

™

CPi A-Series

System User's Guide

Running the Dell Diagnostics
Diagnostic Video Tests
Error Messages and Flash Codes

file:///I|/SERVICE%20MANUALS/DELL%20MANUALS/LAP...0SERIES/CPi%20A%20SERIES%20USRGUIDE/Trouble.htm6/21/2004 1:40:44 AM

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Содержание Latitude CPi A series

Страница 1: ...Thank you for purchasing this Factory Service Manual CD DVD from servicemanuals4u com Please check out our eBay auctions for more great deals on Factory Service Manuals servicemanuals4u ...

Страница 2: ...Corporation is strictly forbidden Trademarks used in this text Dell Latitude and the DELL logo are trademarks and DellWare is a service mark of Dell Computer Corporation Microsoft Windows Windows NT and MS DOS are registered trademarks of Microsoft Corporation Intel is a registered trademark of Intel Corporation Other trademarks and trade names may be used in this document to refer to either the e...

Страница 3: ...computer is an expandable multimedia system designed around an Intel microprocessor with Peripheral Component Interconnect PCI technology This chapter describes the major hardware and software features of your computer Figure 1 and Figure 2 show the front and back view of the computer respectively Figure 1 Front View of the Computer file I SERVICE 20MANUALS DELL 20MANUALS L 0SERIES CPi 20A 20SERIE...

Страница 4: ...on 4 Microphone 5 Display 6 Display latch 7 Status indicator panel 8 Air intake 9 AC adapter connector 10 Audio jacks 3 11 Speaker 12 Modular bay 13 Touch pad buttons 14 Battery bay file I SERVICE 20MANUALS DELL 20MANUALS L 0SERIES CPi 20A 20SERIES 20USRGUIDE Intro htm 2 of 7 6 21 2004 1 40 42 AM ...

Страница 5: ... Docking connector 6 Docking connector door 7 Serial connector 8 Monitor connector 9 PS 2 connector 10 Infrared port 11 PC card slot 12 Hard disk drive 13 Security cable slot 14 Speaker Hardware Features Your Dell computer has the following features file I SERVICE 20MANUALS DELL 20MANUALS L 0SERIES CPi 20A 20SERIES 20USRGUIDE Intro htm 3 of 7 6 21 2004 1 40 42 AM ...

Страница 6: ...e the special travel module in the modular bay NOTE Your computer was shipped with a diskette drive in the modular bay For information on removing the diskette drive and installing a different device in the bay see Modular Bay A 64 MB synchronous dynamic random access memory SDRAM module is standard Memory can be increased up to 256 MB by installing combinations of 32 64 or 128 MB SDRAM modules in...

Страница 7: ...at supports stand alone and hub devices An infrared port that permits file transfer without using cable connections The port is compatible with the Infrared Data Association IrDA Standard 1 1 Fast IR and Standard 1 0 Slow IR for use with external devices An automatic thermal management system that uses a variable speed fan and microprocessor speed changes to keep the system running at the optimum ...

Страница 8: ... 120 drive modules Dell offers the following devices and upgrade options C Port APR and C Dock Expansion Station Additional batteries External keyboards and a numeric keypad External monitors External pointing devices External speakers headphones and microphones Printers Hard disk drives Second hard disk drive for the modular bay LS 120 drive modules AC adapter PC Cards 32 64 and 128 MB memory mod...

Страница 9: ...Introduction Dell Latitude CPi A Series System User s Guide Back to Contents Page file I SERVICE 20MANUALS DELL 20MANUALS L 0SERIES CPi 20A 20SERIES 20USRGUIDE Intro htm 7 of 7 6 21 2004 1 40 42 AM ...

Страница 10: ... Latitude CPi A Series System User s Guide AC Adapter Batteries CD ROM Drive Display Diskette Drive Keyboard PC Cards Modular Bay Touch Pad Securing Your Computer Connecting External Devices I O Connectors file I SERVICE 20MANUALS DELL 20MANUALS LA A 20SERIES CPi 20A 20SERIES 20USRGUIDE S_O htm6 21 2004 1 40 42 AM ...

Страница 11: ...er s Guide Back to Contents Page Powering Your Computer Dell Latitude CPi A Series System User s Guide AC Adapter Power Management Settings Batteries file I SERVICE 20MANUALS DELL 20MANUALS LAP 20SERIES CPi 20A 20SERIES 20USRGUIDE Power htm6 21 2004 1 40 42 AM ...

Страница 12: ... system for instructions on using the appropriate text editor Attach your business card or other name tag to the computer Contact your credit card company and ask if it offers coded identification tags that allow your property to be returned to you without the risk of revealing your name address or telephone number Use a permanent marking or stenciling device to write your driver s license number ...

Страница 13: ...r report under the computer s service tag number and flag the computer as missing or stolen If someone calls Dell for technical assistance and gives your service tag number the computer is identified automatically as missing or stolen The technician will attempt to get the phone number and address of the caller Dell will then contact the law enforcement agency to which you made the report of the m...

Страница 14: ...yboard could damage the display 7 Pack all your computing accessories With the optional Dell carrying case you can pack the computer and its accessories together NOTE Follow the portable computer travel tips and take special precautions if you are planning to travel by air Accessories Spare batteries AC adapter and AC power cable Backup diskettes Appropriate printer driver files if you will be usi...

Страница 15: ...erfumes or food Protect the computer the battery and the hard disk drive from hazards such as extreme temperatures overexposure to sunlight and exposure to dirt dust or liquids Pack the computer so that it does not slide around in the trunk of your car or in an overhead storage compartment If you are carrying a second hard disk drive separately protect the drive from exposure to static electricity...

Страница 16: ...r modem connection CAUTION Do not use the CD ROM drive while the computer is in motion Doing so could interrupt the flow of data to and from the CD ROM drive and the hard disk drive or diskette drive Carnet A carnet is an international customs document also known as a merchandise passport that facilitates temporary imports into foreign countries and is valid for up to 1 year Back to Contents Page ...

Страница 17: ...ts Page Drivers Dell Latitude CPi A Series System User s Guide Installing Microsoft Windows 95 and Windows 98 Drivers Installing Microsoft Windows NT Drivers file I SERVICE 20MANUALS DELL 20MANUALS LAPT 20SERIES CPi 20A 20SERIES 20USRGUIDE Drivers htm6 21 2004 1 40 43 AM ...

Страница 18: ...o Contents Page Customizing Your Computer Dell Latitude CPi A Series System User s Guide Using the System Setup Program Power Management Settings Suspend to Disk Utility file I SERVICE 20MANUALS DELL 20MANUALS LAP 20SERIES CPi 20A 20SERIES 20USRGUIDE Custom htm6 21 2004 1 40 43 AM ...

Страница 19: ...ss indicator is lit Removing the drive under these conditions will lead to loss of data To install a primary hard disk drive perform the following steps 1 Save any open files turn off the computer and remove any installed batteries 2 If there is a hard disk drive in the drive bay remove it Close the display and turn the computer over Use a small Phillips head screwdriver to remove the two screws s...

Страница 20: ...tly push the drive carrier into the drive bay until the carrier door is flush with the computer case CAUTION If the drive carrier does not slide in easily pull it out and try again Do not force the drive carrier into the bay 7 Replace the two screws you removed in step 2 Be careful not to overtighten the screws If you have installed a new hard disk drive follow the directions that came with the dr...

Страница 21: ...ted partitioned and logically formatted before it can be used to store data Every primary hard disk drive from Dell is physically formatted before it is sent to you Use the program s provided by your operating system to partition and logically format the hard disk drive Installing Memory Modules NOTES If necessary print these instructions for reference before proceeding CAUTION If you install a co...

Страница 22: ...emove it 2 If you are replacing a memory module remove the old one Carefully spread apart the inner metal tabs of the memory module socket just far enough for the memory module to disengage from the socket it should pop up slightly Then lift the memory module away from the socket 3 Ground yourself and unpack the new memory module from the upgrade kit 4 Install the new memory module Memory modules ...

Страница 23: ... presence of additional memory and automatically updates the system configuration information 7 In one of the following ways verify that the System Memory option reflects the newly installed memory Click the Start button point to Settings click Control Panel and click the System icon The amount of memory installed in the computer is displayed in the lower right corner of the General tab window In ...

Страница 24: ... test group of the Dell Diagnostics to confirm that all installed memory modules are operating correctly 9 Use the Suspend to Disk utility to update the S2D partition on your hard disk drive The S2D partition stores system data while the computer is in suspend to disk mode Back to Contents Page file I SERVICE 20MANUALS DELL 20MANUALS 20SERIES CPi 20A 20SERIES 20USRGUIDE R_R htm 6 of 6 6 21 2004 1 ...

Страница 25: ... Contents Page Troubleshooting Your Computer Dell Latitude CPi A Series System User s Guide Running the Dell Diagnostics Diagnostic Video Tests Error Messages and Flash Codes file I SERVICE 20MANUALS DELL 20MANUALS LAP 0SERIES CPi 20A 20SERIES 20USRGUIDE Trouble htm6 21 2004 1 40 44 AM ...

Страница 26: ...66 MHz PCI bus 33 MHz PC Cards CardBus controller Texas Instruments PCI 1225 CardBus controller PC Card connectors two supports type I and type II cards in any combination type III cards can be used only in the lower connector the upper connector supports zoomed video cards on systems using the Microsoft Windows 95 or Windows 98 operating system Cards supported 3 3 V and 5 V PC Card connector size...

Страница 27: ...m RAM 256 MB Memory access time tRAC 60 ns tCAC 15 ns BIOS address F000 0000 F000 FFFF Connectors Serial DTE one 16 550 compatible 16 byte buffer connector Parallel one unidirectional bidirectional or ECP connector Video one connector PS 2 one mini DIN connector Infrared one port compatible with both IrDA Standard 1 1 Fast IR and IrDA Standard 1 0 Slow IR file I SERVICE 20MANUALS DELL 20MANUALS IE...

Страница 28: ...log to digital and digital to analog Interfaces Internal PCI bus AC97 External stereo line in minijack microphone in minijack headphones speakers out minijack Speakers two 8 ohm speakers Internal speaker amplifier 1 W into 8 ohms stereo Controls volume can be controlled through key combinations software application menus or the Speaker window in the Dell Control Center Windows 95 only Video Video ...

Страница 29: ...imum resolution colors 800 x 600 pixels 16 million colors Response time typical 50 ms Operating angle 0 closed to 180 Dot pitch 0 31 mm Power consumption Panel typical 0 6 W Backlight 2 4 W Controls brightness can be controlled through a key combination the Display window in the Dell Control Center Windows 95 only or the System Setup program file I SERVICE 20MANUALS DELL 20MANUALS IES CPi 20A 20SE...

Страница 30: ... colors 1024 x 768 pixels 65 536 colors Response time typical 50 ms Operating angle 0 closed to 180 Dot pitch 0 26 mm Power consumption Panel typical 1 7 W Backlight 2 6 W Controls brightness can be controlled through a key combination the Display window in the Dell Control Center Windows 95 only or the System Setup program Keyboard file I SERVICE 20MANUALS DELL 20MANUALS IES CPi 20A 20SERIES 20US...

Страница 31: ...spacing 19 05 mm 0 3 mm 0 75 inch 0 012 inch Battery Type lithium ion Dimensions Height 21 5 mm 0 83 inch Depth 88 5 mm 3 48 inches Width 139 0 mm 5 47 inches Weight 0 39 kg 0 87 lb Voltage 16 8 VDC Capacity 44 WH Charge time approximate 2 Computer on 2 5 hours Computer off 1 hour Life span approximate 2 500 discharge charge cycles file I SERVICE 20MANUALS DELL 20MANUALS IES CPi 20A 20SERIES 20USR...

Страница 32: ... 4 5 A maximum at 4 second pulse 3 51 A continuous Rated output voltage 20 0 VDC Height 27 94 mm 1 1 inches Width 58 42 mm 2 3 inches Depth 133 35 mm 5 25 inches Weight with cables 0 4 kg 0 9 lb Temperature range Operating 0 to 40 C 32 to 104 F Storage 20 to 60 C 4 to 140 F Physical Height 38 6 mm 1 52 inches Width 306 0 mm 12 05 inches Depth 241 0 mm 9 49 inches file I SERVICE 20MANUALS DELL 20MA...

Страница 33: ...ng 0 51 GRMS using a random vibration spectrum that simulates truck shipment Storage 1 3 GRMS using a random vibration spectrum that simulates air truck shipment Maximum shock 4 Operating 152 4 cm sec 60 0 inches sec less than or equal to a pulse width of 2 ms Storage 203 2 cm sec 80 inches sec less than or equal to a pulse width of 2 ms Altitude maximum Operating 18 to 3048 m 59 to 10 000 ft file...

Страница 34: ... 92 inch rectangle Weight 8 g 0 28 oz 0 5 g 0 02 oz Power Supply voltage 5 V 10 Supply current 2 75 mA maximum operating ESD 12 kV applied to front surface NOTES 1 The Dell Latitude CPi A Series does not support memory modules from older models of Dell portable computers such as the Latitude XP XPi CD or LM 2 Battery performance features such as charge time and life span can vary according to the ...

Страница 35: ...he Dell Latitude CPi A366XT is 2 81 kg 6 2 lb which includes a hard disk drive two batteries and two memory modules The minimum weight of a Latitude CPi A300ST is 2 4 kg 5 3 lb which includes a hard disk drive a battery in the battery bay the travel module in the modular bay and one memory module 4 Measured with the hard disk drive in head parked position Back to Contents Page file I SERVICE 20MAN...

Страница 36: ...able at Dell s World Wide Web site http www dell com for help with installation and troubleshooting procedures 4 If the preceding steps have not resolved the problem and you need to talk to a Dell technician call Dell s technical support service When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do no...

Страница 37: ...em including hardware specifications Self diagnostic tools A system specific troubleshooting application for re solving many computer related issues by following interactive flowcharts Drivers files and utilities The latest drivers and basic input output system BIOS updates to keep your system functioning at its best Component support Technical information documentation and troubleshooting tips fo...

Страница 38: ...seven days a week You can also access this service through the technical support service For the telephone number to call refer to Dell Contact Numbers TechFax Service Dell takes full advantage of fax technology to serve you better Twenty four hours a day seven days a week you can call the Dell TechFax line toll free for all kinds of technical information Using a touch tone phone you can select fr...

Страница 39: ...l Contact Numbers Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell Computer Corporation for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call refer to Dell Contact Numbers Product Information If you need information about additional products available from Dell...

Страница 40: ...Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently Remember to fill out the Diagnostics Checklist Figure 1 If possible turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information du...

Страница 41: ...rvice available in various countries around the world If you are making a direct dialed call to a location outside of your local telephone service area determine which codes to use if any in Table 1 in addition to the local numbers provided in Table 2 For example to place an international call from Paris France to Bracknell England dial the international access code for France followed by the coun...

Страница 42: ...ey are listed Area codes are most often used to call long distance within your own country not internationally in other words when your call originates in the same country you are calling Table 1 International Dialing Codes Country City International Access Code Country Code City Code Australia Sydney 0011 61 2 Austria Vienna 900 43 1 Belgium Brussels 00 32 2 Brunei 673 Canada North York Ontario 0...

Страница 43: ...0 44 1344 U S A Austin Texas 011 1 Not required Table 2 Dell Contact Numbers Country City Area Local Number or Department Name or Service Code Toll Free Number Australia Sydney Customer Technical Support toll free 1 800 633 559 Customer Care toll free 1 800 819 339 Corporate Sales toll free 1 800 808 385 Transaction Sales toll free 1 800 808 312 Fax toll free 1 800 818 341 Austria Vienna Technical...

Страница 44: ...mer Care From within Toronto 416 758 2400 Customer Technical Support toll free 1 800 847 4096 Sales Direct Sales from outside Toronto toll free 1 800 387 5752 Sales Direct Sales from within Toronto 416 758 2200 Sales Federal government education and medical toll free 1 800 567 7542 Sales Major Accounts toll free 1 800 387 5755 TechConnect BBS Austin Texas U S A 512 728 8528 TechFax toll free 1 800...

Страница 45: ...Customer Care Montpellier 04 67 06 61 96 TechConnect BBS Montpellier 04 67 22 53 04 Fax Montpellier 04 67 06 60 07 Switchboard Paris 01 47 62 69 00 Switchboard Montpellier 04 67 06 60 00 Web site support euro dell com fr E mail web_fr_tech dell com Germany Langen Customer Technical Support 06103 971 200 Customer Care 06103 971 500 TechConnect BBS 06103 971 666 Switchboard 06103 971 0 Web site supp...

Страница 46: ...rect Sales 044 556 3344 Commercial Sales 044 556 3430 556 3440 Switchboard 044 556 4300 Korea Seoul NOTE Customers in Korea call Malaysia for customer assistance Technical Support toll free 080 200 3800 Transaction Sales toll free 080 200 3600 Corporate Sales toll free 080 200 3900 Customer Service Penang Malaysia 810 4949 Fax 394 3122 Switchboard 287 5600 Latin America NOTE Customers in Latin Ame...

Страница 47: ...00 888 202 Corporate Sales toll free 1 800 888 213 Mexico Colonia Granada NOTE Customers in Mexico call the U S A for access to the Automated Order Status System and AutoTech Automated Order Status System Austin Texas U S A 512 728 0685 AutoTech Automated technical support Austin Texas U S A 512 728 0686 Customer Technical Support 525 228 7870 Sales 525 228 7811 toll free 91 800 900 37 toll free 9...

Страница 48: ...toll free 800 6011 053 South Africa Johannesburg Technical Support 011 709 7710 Customer Care 011 709 7710 Sales 011 706 7700 Fax 011 709 0495 Switchboard 011 709 7700 Web site support euro dell com za E mail dell_za_support dell com Southeast Asian Pacific Countries excluding Australia Brunei China Hong Kong Japan Korea Macau Malaysia New Zealand Singapore Taiwan and Thailand refer to individual ...

Страница 49: ...49 Sales toll free 0880 060 06 U K Bracknell Technical Support Department 0870 908 0800 Corporate Customer Care 01344 720206 Home Small Business Customer Care 0870 906 0010 TechConnect BBS 0870 908 0610 Sales 01344 720000 AutoFax 0870 908 0510 Web site support euro dell com uk E mail dell_direct_support dell com U S A Austin Texas Automated Order Status System toll free 1 800 433 9014 AutoTech Aut...

Страница 50: ... 7201 DellWare FaxBack Service 512 728 1681 Fee Based Technical Support toll free 1 800 433 9005 Sales Catalogs toll free 1 800 426 5150 Fax toll free 1 800 727 8320 TechFax toll free 1 800 950 1329 TechConnect BBS 512 728 8528 Switchboard 512 338 4400 For technical assistance in this country after normal working hours use one of the following numbers 353 1 204 4008 or 353 1 286 5908 English only ...

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