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Inspiron 22 3263

Service Manual

Regulatory Model: W17B
Regulatory Type: W17B002

Содержание Inspiron 22 3263

Страница 1: ...Inspiron 22 3263 Service Manual Regulatory Model W17B Regulatory Type W17B002 ...

Страница 2: ... to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2017 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2017 07 Rev A02 ...

Страница 3: ...to remove stand riser from stand base 16 5 Replacing the stand 18 Easel stand 18 Pedestal stand 18 Procedure to replace stand riser to stand base 18 6 Removing the back cover 19 Prerequisites 19 Procedure 19 7 Replacing the back cover 20 Procedure 20 Post requisites 20 8 Replacing the optical drive 21 Prerequisites 21 Procedure 21 9 Removing the optical drive 23 Procedure 23 Post requisites 23 10 ...

Страница 4: ...tes 32 16 Removing the wireless card 33 Prerequisites 33 Procedure 33 17 Replacing the wireless card 35 Procedure 35 Post requisites 36 18 Removing the control buttons board 37 Prerequisites 37 Procedure 37 19 Replacing the control buttons board 38 Procedure 38 Post requisites 38 20 Removing the microphone 39 Prerequisites 39 Procedure 39 21 Replacing the microphone 40 Procedure 40 Post requisites...

Страница 5: ...28 Removing the heat sink 48 Prerequisites 48 Procedure 48 29 Replacing the heat sink 50 Procedure 50 Post requisites 50 30 Removing the speakers 51 Prerequisites 51 Procedure 51 31 Replacing the speakers 53 Procedure 53 Post requisites 53 32 Removing the system board 54 Prerequisites 54 Procedure 54 33 Replacing the system board 57 Procedure 57 Post requisites 57 34 Removing the display assembly ...

Страница 6: ...words 68 Prerequisites 68 Procedure 68 Post requisites 69 Clearing CMOS settings 69 Prerequisites 69 Procedure 69 Post requisites 70 41 Flashing the BIOS 71 42 Technology and components 72 Audio 72 Downloading the audio driver 72 Identifying the audio controller 72 Changing the audio settings 73 Camera 73 Identifying the webcam in device manager 73 Starting the camera application 73 Getting the De...

Страница 7: ...m 81 Media card reader 81 Downloading the media card reader driver 81 Browsing a media card 81 Power adapter 81 Chipsets 82 Downloading the chipset driver 82 Identifying the chipset 82 Memory 83 Checking the system memory in Windows 83 Verifying the system memory in BIOS setup program 83 Testing memory using ePSA 83 Processors 84 Checking the processor usage in the task manager 84 Identifying the ...

Страница 8: ...43 System diagnostic lights 90 44 Getting help and contacting Dell 91 8 Contents ...

Страница 9: ...ty instructions Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety NOTE Before working inside your computer read the safety information that shipped with your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance NOTE Disconnect all power sources before opening the comput...

Страница 10: ...s in this document may require the following tools Phillips screwdriver Plastic scribe Screw list Component Secured to Screw type Quantity MB Bracket Main Bracket M3X5 4 Main Board Main Bracket M3X5 4 Fan Main Bracket M3X5 2 Stand Plate Main Bracket M3X5 4 HDD Bracket Main Bracket M3X5 1 ODD Bracket Main Bracket M3X5 1 HDD HDD Bracket M3X5 3 Main Bracket Middle Frame M3X5 15 Main Bracket Panel Bra...

Страница 11: ...y screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 2 After working inside your computer 11 ...

Страница 12: ...r For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Inside view of your computer System board components Inside view of your computer 1 control buttons board 2 hard drive assembly 3 optical drive assembly 4 display assembly base 5 fan 6 camera module 7 microphone board 8 heat sink 9 wireless card 10 memory module 11 system board 12 ...

Страница 13: ...7 speaker cable connector SPEAKER 8 touch screen board cable connector TOUCH 9 control buttons board cable connector 10 display panel power cable connector PWRCN1 11 display cable connector 12 hard drive data cable connector SATA HDD 13 optical drive cable connector SATA ODD 14 hard drive and optical drive power cable connector SATAP1 15 fan cable connector FAN_CPU Technical overview 13 ...

Страница 14: ...ter For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Easel stand Pedestal stand Easel stand 1 Using a plastic scribe pry the stand cover off the back cover 2 Slide and remove the stand cover from the back cover a back cover b plastic scribe c stand cover 3 Close the stand and remove the screws that secure the stand to the back cove...

Страница 15: ... 1 Using a plastic scribe pry the stand cover off the back cover a stand cover b plastic scribe c back cover 2 Remove the screws that secure the stand bracket to the back cover 3 Lift the handle and slide it out from the back cover Removing the stand 15 ...

Страница 16: ...nd riser from stand base 1 Lift the screw handle on the stand base 2 Using the screw handle loosen the captive thumbscrew that secures the stand base to the stand riser a screw handle b captive thumbscrew c stand base 3 Slide the stand base off the stand riser 16 Removing the stand ...

Страница 17: ...a stand riser b stand base Removing the stand 17 ...

Страница 18: ...bracket into the slots on the back cover 2 Align the screw holes on the stand with the screw holes on the back cover 3 Replace the screws that secure the stand to the back cover 4 Replace the stand cover Pedestal stand 1 Insert the tabs on the stand bracket into the slots on the back cover 2 Align the screw holes on the stand with the screw holes on the back cover 3 Replace the screws that secure ...

Страница 19: ...y best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites Remove the stand Procedure CAUTION Do not remove the computer cover unless you need to install or replace internal components on your computer 1 Using your thumb press the slot on the back cover 2 Using your fingertips pry and release the tabs from the back co...

Страница 20: ...er working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure Align the tabs on the back cover with the slots on the display assembly base and snap the back cover into place NOTE Make sure that no cables are caught between the back cover and the display assembly base Post requi...

Страница 21: ...move the stand 2 Remove the back cover Procedure 1 Disconnect the optical drive cable from the optical drive 2 Remove the screw that secures the optical drive bracket to the display assembly base 3 Lift the optical drive bracket from the display assembly base a screw b optical drive c optical drive cable 4 Carefully pull the optical drive bezel and remove it from the optical drive 5 Remove the scr...

Страница 22: ...1 optical drive bezel 2 optical drive 3 optical drive bracket 4 screws 2 22 Replacing the optical drive ...

Страница 23: ...racket with the screw holes on the optical drive NOTE You must correctly align the optical drive bracket to ensure that the optical drive can be properly secured to the computer For correct orientation see step 6 in Removing the optical drive 2 Replace the screws that secure the optical drive bracket to the optical drive 3 Carefully push the optical drive bezel into the optical drive 4 Place the o...

Страница 24: ...d drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Topics Prerequisites Procedure Prerequisites 1 Remove the stand 2 Remove the back cover Procedure 1 Disconnect the hard drive cable from the hard drive 2 Remove the screw that secures the hard drive assembly to the display assembly base ...

Страница 25: ...hard drive assembly 4 hard drive cable 5 Remove the screws that secure the hard drive bracket to the hard drive 6 Remove the hard drive from the hard drive bracket a screws 3 b hard drive bracket c hard drive Removing the hard drive 25 ...

Страница 26: ...n handling the hard drive Topics Procedure Post requisites Procedure 1 Align the screw holes on the hard drive with the screw holes on the hard drive bracket 2 Replace the screws that secure the hard drive bracket to the hard drive 3 Align the tabs on the hard drive assembly with the slots on the display assembly base 4 Slide the securing tabs on the hard drive assembly into the slots on the displ...

Страница 27: ... inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the stand 2 Remove the back cover Procedure 1 Remove the screws that secure the system board shield to the display assembly base 2 Lift the system board shield off the display assembly base a system board shield b s...

Страница 28: ...atory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Align the slots on the system board shield with the ports on the system board and place the system board shield on the display assembly base 2 Align the screw holes on the system board shield with the screw holes on the display assembly base 3 Replace the screws that secure the system boar...

Страница 29: ...ur computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the stand 2 Remove the back cover 3 Remove the system board shield Procedure 1 Using your fingertips spread apart the securing clips at each end of the memory module slot until the memory module pops up 2 Slide and remove the...

Страница 30: ...a memory module b securing clips 2 c memory module slot 30 Removing the memory module ...

Страница 31: ...fety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Align the notch on the memory module with the tab on the memory module slot 2 Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place NOTE If you do not hear the click remove the memory module and...

Страница 32: ...Post requisites 1 Replace the system board shield 2 Replace the back cover 3 Replace the stand 32 Replacing the memory module ...

Страница 33: ...ices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the stand 2 Remove the back cover 3 Remove the system board shield Procedure 1 Remove the screw that secures the wireless card bracket and the wireless card to the system board 2 Slide the wireless card bracket off the wireless card 3 Disconnect the antenna cable...

Страница 34: ...1 wireless card bracket 2 screw 3 wireless card slot 4 wireless card 5 antenna cables 34 Removing the wireless card ...

Страница 35: ...eless card with the tab on the wireless card slot 2 Insert the wireless card into the wireless card slot 3 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your computer Connectors on the wireless card Antenna cable color Main white triangle White Auxiliary black triangle Black 4 Press down the other end ...

Страница 36: ...h 3 wireless card 4 wireless card slot 5 antenna cables 6 wireless card bracket 7 screw Post requisites 1 Replace the system board shield 2 Replace the back cover 3 Replace the stand 36 Replacing the wireless card ...

Страница 37: ...liance Topics Prerequisites Procedure Prerequisites 1 Remove the stand 2 Remove the back cover Procedure 1 Using a plastic scribe push the securing clips on the control buttons board slot NOTE Note the orientation of the control buttons board so that you can replace it correctly 2 Press the securing clips and lift the control buttons board off the display assembly base 3 Open the latch and disconn...

Страница 38: ...ompliance Topics Procedure Post requisites Procedure 1 Slide the control buttons board cable into the connector on the control buttons board and close the latch to secure the cable NOTE You must correctly align the control buttons board to ensure that it is properly secured to the display assembly base For correct orientation see step 1 in Removing the control buttons board 2 Slide the control but...

Страница 39: ...er working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the stand 2 Remove the back cover Procedure 1 Lift the microphone module off the display assembly base 2 Disconnect the microphone cable from the microphone module a microphone cable b display assembly bas...

Страница 40: ... the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Connect the microphone cable to the microphone module 2 Slide the microphone module into the slot on the display assembly base Post requisites 1 Replace the back cover 2 Replace the stand 21...

Страница 41: ..._compliance Topics Prerequisites Procedure Prerequisites NOTE This chapter is applicable only for systems with a touch screen display For systems with a non touch screen display the microphones will be integrated on the camera assembly 1 Remove the stand 2 Remove the back cover Procedure 1 Note the routing of the camera cable and antenna cable and remove it from the routing guides using a plastic ...

Страница 42: ...e 3 Turn the camera over and remove the camera cable from the tab on the back of the camera frame a tab b camera cable c camera frame 4 Peel off the camera from the camera frame and lift up the camera from the frame a camera frame b camera 42 Removing the camera ...

Страница 43: ...e the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Place the camera on the camera frame and secure the camera 2 Connect the camera cable to the camera module 3 Press the camera frame down into the slot on the display assembly base until it snaps into place 4 Route the camera cable and antenna cable through the routing guides on ...

Страница 44: ...ge at www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Topics Prerequisites Procedure Prerequisites 1 Remove the stand 2 Remove the back cover 3 Remove the system board shield Procedure Using a plastic scribe gently pry...

Страница 45: ...ons in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure With the positive side facing up insert the coin cell battery into the battery socket and press down the battery into place Post requisites 1 Replace the system board shield 2 Replace the back cover 3 Repla...

Страница 46: ...fety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the stand 2 Remove the back cover 3 Remove the system board shield Procedure 1 Disconnect the fan cable from the system board 2 Remove the screws that secure the fan to the display assembly base 3 Lift and slide the fan from under the heat sink 1 f...

Страница 47: ...the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Slide the fan under the heat sink and place it on the display assembly base 2 Align the screw holes on the fan with the screw holes on the display assembly base 3 Replace the screws that secure the fan to the display assembly base 4 Connect the fan cable to the system board Post r...

Страница 48: ...cient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Topics Prerequisites Procedure Prerequisites 1 Remove the stand 2 Remove the back cover 3 Remove the system board shield Procedure 1 Remove the screw that secur...

Страница 49: ...c captive screws 3 Removing the heat sink 49 ...

Страница 50: ...l thermal grease can be reused if the original system board and heat sink are reinstalled together If either the system board or the heat sink is replaced use the thermal pad provided in the kit to ensure that thermal conductivity is achieved Topics Procedure Post requisites Procedure 1 Align the captive screws on the heat sink with the screw holes on the system board 2 In sequential order as indi...

Страница 51: ...dure Prerequisites 1 Remove the stand 2 Remove the back cover 3 Remove the system board shield Procedure 1 Disconnect the speaker cable from the system board 2 Note the routing of the speaker cable and the position of the rubber grommets on the computer bezel 3 Remove the speaker cable from the routing guides 4 Remove the screw that secures the tape to the display assembly base 5 Peel off the tape...

Страница 52: ...5 tape 6 rubber grommets 4 52 Removing the speakers ...

Страница 53: ...compliance Topics Procedure Post requisites Procedure 1 Using the alignment posts and rubber grommets on the display assembly base place the speakers on the display assembly base 2 Route the speaker cable through the routing guides on the display assembly base 3 Adhere the tape that secures the speaker cable to the display assembly base 4 Replace the screw that secures the tape to the display asse...

Страница 54: ...setup program You must make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board Topics Prerequisites Procedure Prerequisites 1 Remove the stand 2 Remove the back cover 3 Remove the system board shield 4 Remove ...

Страница 55: ...e 7 display panel power cable 8 control buttons board cable 9 touch board cable NOTE The touch board cable is not available on the non touch systems 10 display cable 3 Remove the screws that secure the system board to the display assembly base 4 Lift the system board off the display assembly base a system board b screws 4 Removing the system board 55 ...

Страница 56: ...c display assembly base 56 Removing the system board ...

Страница 57: ...e the appropriate changes again after you replace the system board Topics Procedure Post requisites Procedure 1 Align the screw holes on the system board with the screw holes on the display assembly base 2 Replace the screws that secure the system board to the display assembly base 3 Slide the control buttons board cable and the display cable into their respective connectors on the system board an...

Страница 58: ...es Procedure Prerequisites 1 Remove the stand 2 Remove the back cover 3 Remove the optical drive 4 Follow the procedure from step 1 to step 4 in Removing the hard drive 5 Remove the system board shield 6 Remove the memory module 7 Remove the wireless card 8 Remove the control buttons board 9 Remove the microphone 10 Remove the camera 11 Remove the fan 12 Remove the heat sink 13 Remove the speakers...

Страница 59: ... hard drive and control buttons board cables and remove the cables from the routing guides on the display assembly base 1 touch screen board cable 2 optical drive data cable 3 hard drive cable 4 routing guide 5 control buttons board cable 6 display panel power cable 5 Remove the screws that secure the display assembly base to the display assembly 6 Release the display assembly base from the tabs o...

Страница 60: ...1 screws 19 2 display assembly 3 display assembly base 4 tabs 3 7 Lift the display assembly base off the display assembly 8 Remove the rubber feet 1 display assembly 60 Removing the display assembly ...

Страница 61: ...ta cable touch board cable display backlight cable hard drive cables and control buttons board cable through the routing guides on the display assembly base 6 Connect the touch screen board cable and display panel power cable to their connectors on the display assembly base 7 Align the screw holes on the VESA mount bracket with the screw holes on the display assembly base 8 Replace the screws that...

Страница 62: ...e the stand 2 Remove the back cover 3 Remove the optical drive 4 Follow the procedure from step 1 to step 4 in Removing the hard drive 5 Remove the system board shield 6 Remove the memory module 7 Remove the wireless card 8 Remove the control buttons board 9 Remove the microphone 10 Remove the fan 11 Remove the heat sink 12 Remove the speakers 13 Remove the system board 14 Remove the display assem...

Страница 63: ...1 display assembly 2 display cable 3 tape 4 clips 2 Removing the display cable 63 ...

Страница 64: ... 1 Connect the display cable to the display assembly and close the latch to secure the cable 2 Adhere the tape that secures the display cable to the display assembly Post requisites 1 Replace the display assembly 2 Replace the system board 3 Replace the speakers 4 Replace the heat sink 5 Replace the fan 6 Replace the microphone 7 Replace the control buttons board 8 Replace the wireless card 9 Repl...

Страница 65: ... Procedure Prerequisites 1 Remove the stand 2 Remove the back cover 3 Remove the optical drive 4 Follow the procedure from step 1 to step 4 in Removing the hard drive 5 Remove the system board shield 6 Remove the memory module 7 Remove the wireless card 8 Remove the control buttons board 9 Remove the fan 10 Remove the heat sink 11 Remove the speakers 12 Remove the system board 13 Follow the proced...

Страница 66: ...a display bezel b screws 4 c rubber feet 2 66 Removing the rubber feet ...

Страница 67: ...ign the screw holes on the rubber feet with the screw holes on the display bezel 2 Replace the screws that secure the rubber feet to the display bezel Post requisites 1 Follow the procedure in step 2 to step 8 in Replacing the display assembly 2 Replace the system board 3 Replace the speakers 4 Replace the heat sink 5 Replace the fan 6 Replace the control buttons board 7 Replace the wireless card ...

Страница 68: ...ard is initialized This prompt can appear very quickly so you must watch for it and then press F2 If you press F2 before the F2 prompt this keystroke is lost If you wait too long and the operating system logo appears continue to wait until you see the desktop Then turn off your computer and try again Clearing forgotten passwords NOTE Before working inside your computer read the safety information ...

Страница 69: ... your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the stand 2 Remove the back cover 3 Remove the system board shield Procedure 1 Locate the CMOS reset jumper RTCRST on the system board 2 Remove the jumper plug from the password jumper pins a...

Страница 70: ...a jumper plug b password jumper pins c CMOS jumper pins Post requisites 1 Replace the system board shield 2 Replace the back cover 3 Replace the stand 70 BIOS setup program ...

Страница 71: ... the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads Find it myself 5 Select the operating system installed on your computer 6 Scroll down the page and expand BIOS 7 Click Download to download the latest version of the BIOS for your computer 8 After the download is complete navigate to the folder where you saved the BIOS update file 9 Do...

Страница 72: ...Turn on your computer 2 Go to www dell com support 3 Click Product support enter the Service Tag of your computer and then click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads Find it myself 5 Scroll down the page and expand Audio 6 Click Download to download the audio driver 7 Save the file and after ...

Страница 73: ...amera module if you encounter any issues with the built in microphones Identifying the webcam in device manager 1 On the taskbar click the search box and then type Device Manager 2 Click Device Manager The Device Manager window is displayed 3 Expand Imaging devices Starting the camera application 1 On the taskbar click the search box and then type Camera 2 Click Camera Getting the Dell Webcam Cent...

Страница 74: ...e brightness 1 Right click on your desktop and select Display settings 2 Drag the Adjust brightness level slider to adjust the brightness Changing the screen resolution 1 Right click and hold on your desktop and select Display settings 2 Click Advanced display settings 3 Select the desired resolution from the drop down list 4 Click Apply Cleaning the display CAUTION Do not use substances such as a...

Страница 75: ...computer 2 Go to www dell com support 3 Click Product support enter the Service Tag of your computer and click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads Find it myself 5 Scroll down the page and expand Video 6 Click Download to download the graphics driver for your computer 7 Save the file and aft...

Страница 76: ...this feature see the documentation that is shipped with the TV The following table provides the basic system requirements for a wireless display Processor 2nd generation Intel Core i3 i5 i7 Video Controller Intel HD Graphics WLAN card Intel 2230 or Intel 6150 Operating System Windows 7 or later Driver Download and install the latest driver for Intel Wireless Display Connection Manager available at...

Страница 77: ... available displays 7 Select your wireless display adapter from the Detected Wireless Displays list 8 Enter the security code that is displayed on your TV USB This computer is shipped with the following USB ports Ports Location USB 2 0 ports 2 Back side USB 3 0 ports 2 Left side NOTE USB 3 0 needs the driver to be installed before it can detect any USB devices Downloading the USB 3 0 driver 1 Turn...

Страница 78: ...ff NOTE There is no physical switch to enable or disable Wi Fi It has to be done through computer settings 1 Swipe in from the right edge of the display or click the Action Center icon on the taskbar to access the Action Center 2 Click Wi Fi to turn Wi Fi on or off Downloading the Wi Fi driver 1 Turn on your computer 2 Go to www dell com support 3 Click Product Support enter the Service Tag of you...

Страница 79: ...taskbar to access the Action Center 2 Click Bluetooth to turn Bluetooth on or off Pairing the Bluetooth enabled devices 1 Turn on Bluetooth For more information see Turning Bluetooth on or off 2 Swipe in from the right edge of the display or click the Action Center icon on the taskbar to access the Action Center 3 Click Bluetooth and then click Go to settings 4 Select the desired Bluetooth device ...

Страница 80: ...nd then click Remove device Transferring files between devices using Bluetooth 1 Swipe in from the right edge of the display or click the Action Center icon on the taskbar to access the Action Center 2 Click on Bluetooth and then click Go to settings 3 Select your Bluetooth device 4 Click Send or receive files via Bluetooth 5 In the Bluetooth file transfer window click Send files and select the de...

Страница 81: ...iver 1 Turn on your computer 2 Go to www dell com support 3 Click Product Support enter the Service Tag of your computer and click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads Find it myself 5 Scroll down the page and expand Chipset 6 Click Download to download the media card reader driver for your c...

Страница 82: ... through the chipset This computer is shipped with the chipset integrated in the processor Downloading the chipset driver 1 Turn on your computer 2 Go to www dell com support 3 Click Product Support enter the Service Tag of your computer and click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads Find it ...

Страница 83: ...to enter the BIOS setup program 3 On the left pane select Settings General System Information The memory information is displayed on the right pane Testing memory using ePSA 1 Turn on or restart your computer 2 Press F12 after the Dell logo is displayed on the screen to access the boot menu 3 Use the arrow keys to highlight the Diagnostics menu option and press Enter 4 Follow the instructions on t...

Страница 84: ...e Manager 2 Click Device Manager The Device Manager window is displayed 3 Expand Processors Operating system This computer is shipped with the Windows 10 factory installation Service Tag location The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information Device drivers Intel Dynamic P...

Страница 85: ...es from www dell com support Graphics In the Device Manager check if the video driver is installed Install the video driver updates from www dell com support Intel Serial IO Driver In the Device Manager check if the Intel Serial IO Driver is installed Install the driver updates from www dell com support Technology and components 85 ...

Страница 86: ...usted Execution Engine Interface In the Device Manager check if the Intel Trusted Execution Engine Interface driver is installed Install the driver updates from www dell com support 86 Technology and components ...

Страница 87: ...Intel Virtual Button driver In the Device Manager check if the Intel Virtual Button driver is installed Install the driver updates from www dell com support Technology and components 87 ...

Страница 88: ...river updates from www dell com support BIOS overview The BIOS manages data flow between the computer s operating system and attached devices such as hard disk video adapter keyboard mouse and printer Entering the BIOS setup program 1 Turn on or restart your computer 2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program You can change the user defined settings in...

Страница 89: ...boot menu includes the ePSA diagnostic options Timing key sequences The keyboard is not the first device initialized by Setup As a result if you press a keystroke too early the keyboard is locked out In such case a keyboard error message is displayed on the screen and you cannot restart your computer with the Ctrl Alt Del key combination To prevent the keyboard from locking wait until the keyboard...

Страница 90: ...fferent light patterns what they indicate and the suggested solutions Light pattern Problem description Suggested solution 1 System board BIOS and ROM failure Flash latest BIOS version If problem persists replace the system board 2 No memory or RAM detected Confirm that the memory module is installed properly If problem persists replace the memory module 3 System board or chipset error Replace the...

Страница 91: ...windows www dell com support linux Troubleshooting information user manuals setup instructions product specifications technical help blogs drivers software updates and so on www dell com support Learn about your operating system setting up and using your computer data backup diagnostics and so on See Me and My Dell at www dell com support manuals Contacting Dell To contact Dell for sales technical...

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