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Contents

10 Solving Problems

Dell Diagnostics

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Drive Problems

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CD and DVD drive problems

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Hard drive problems

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E-Mail, Modem, and Internet Problems

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Error Messages

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Keyboard Problems

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External Keyboard problems

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Unexpected characters

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Lockups and Software Problems

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The computer does not start up

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The computer stops responding

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A program stops responding or crashes repeatedly

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A program is designed for an earlier Microsoft

Windows

operating system

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A solid blue screen appears

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Содержание Inspiron 1300

Страница 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell Inspiron 1300 B120 B130 Owner s Manual Model PP21L ...

Страница 2: ...nge without notice 2005 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron XPS Dell Precision Dimension DellNet OptiPlex Latitude PowerEdge PowerConnect PowerVault PowerApp andDellOpenManagearetrademarksofDellInc Intel Celeron andPentiumareregisteredtrademarks o...

Страница 3: ...g Up Your Internet Connection 19 Transferring Information to a New Computer 20 Running the Files and Settings Transfer Wizard With the Operating System CD 20 Running the Files and Settings Transfer Wizard Without the Operating System CD 21 Setting Up a Printer 22 Printer Cable 23 Connecting a USB Printer 23 Power Protection Devices 24 Surge Protectors 24 Line Conditioners 24 Uninterruptible Power ...

Страница 4: ...reless Networking 28 Power Management 28 Speaker Functions 29 Microsoft Windows Logo Key Functions 29 Touch Pad 30 Customizing the Touch Pad 30 5 Using a Battery Battery Performance 31 Checking the Battery Charge 32 Dell QuickSet Battery Meter 32 Microsoft Windows Power Meter 32 Low Battery Warning 32 Conserving Battery Power 32 Power Management Modes 33 Configuring Power Management Settings 34 Ch...

Страница 5: ...ard Blanks 47 Installing an ExpressCard 47 Removing an ExpressCard or Blank 48 8 Setting Up a Home and Office Network Connecting to a Network Adapter 49 Network Setup Wizard 49 Connecting to a Wireless Local Area Network 50 Overview 50 What You Need to Establish a WLAN Connection 50 Checking Your Wireless Network Card 50 Setting Up a New WLAN 51 Connecting to a Wireless Local Area Network 52 Enabl...

Страница 6: ... stops responding 67 A program stops responding or crashes repeatedly 67 A program is designed for an earlier Microsoft Windows operating system 67 A solid blue screen appears 68 Other software problems 68 Memory Problems 68 Network Problems 69 ExpressCard Problems 69 Power Problems 69 Ensuring Sufficient Power for Your Computer 70 Printer Problems 71 Scanner Problems 71 Sound and Speaker Problems...

Страница 7: ...perating System 77 Using Microsoft Windows XP System Restore 78 Using Dell PC Restore by Symantec 79 Using the Operating System CD 81 11 Adding and Replacing Parts Before You Begin 83 Recommended Tools 83 Turning Off Your Computer 83 Before Working Inside Your Computer 83 Hard Drive 85 Returning a Hard Drive to Dell 87 CD DVD Drive 87 Memory 88 Wireless Mini PCI Card 92 Hinge Cover 96 Keyboard 97 ...

Страница 8: ...r Computer Is Lost or Stolen 108 Cleaning Your Computer 109 Computer Keyboard and Display 109 Touch Pad 109 CDs and DVDs 109 FCC Notices U S Only 110 FCC Class B 110 Macrovision Product Notice 111 Dell Technical Support Policy U S Only 111 Definition of Dell Installed Software and Peripherals 111 Definition of Third Party Software and Peripherals 111 Contacting Dell 112 Glossary 129 Index 139 ...

Страница 9: ...roblems How to remove and install parts Specifications How to contact Dell Owner s Manual NOTE This document is available as a PDF at support dell com Warranty information Terms and Conditions U S only Safety instructions Regulatory information Ergonomics information End User License Agreement Dell Product Information Guide Service Tag and Express Service Code Microsoft Windows License Label Servi...

Страница 10: ...tem for your computer you should also reinstall the NSS utility NSS provides critical updates for your operating system and support for Dell 3 5 inch USB floppy drives Intel Pentium M processors optical drives and USB devices NSS is necessary for correct operation of your Dell computer The software automatically detects your computer and operating system and installs the updates appropriate for yo...

Страница 11: ... A Tour of Your Computer Front View 1 display latch release 5 touch pad 9 keyboard 2 display latches 2 6 touch pad buttons 10 power button 3 display 7 speakers 4 keyboard status lights 8 device status lights 1 9 2 8 3 7 10 4 5 6 ...

Страница 12: ...LIGHTS The green lights located above the keyboard indicate the following TOUCH PAD TOUCH PAD BUTTONS Provides the functionality of a mouse SPEAKERS To adjust the volume of the integrated speakers press the speaker volume keyboard shortcuts For more information see Speaker Functions on page 29 Turns on when the numeric keypad is enabled Turns on when the uppercase letter function is enabled Turns ...

Страница 13: ...keyboard shortcuts see Key Combinations on page 28 POWER BUTTON Press the power button to turn on the computer or to enter or exit a power management mode NOTICE To avoid losing data when you turn off your computer shut down your computer through the Start menu instead of pressing the power button Turns on when you turn on the computer and blinks when the computer is in a power management mode Tur...

Страница 14: ...nto the network connector 1 modem connector 4 USB connectors 3 7 ExpressCard slot 2 network connector 5 microphone connector 8 ExpressCard slot release button 3 video connector 6 headphone connector To use the internal modem connect the telephone line to the modem connector For additional information on using the modem see the online modem documentation supplied with your computer 4 5 3 7 8 1 2 6 ...

Страница 15: ...and yellow lights next to the connector indicate activity for wired network communications For information on using the network adapter see the online network adapter documentation supplied with your computer Connects an external VGA compatible monitor Connect USB devices such as a mouse keyboard or printer You can also connect the optional floppy drive directly to a USB connector using the option...

Страница 16: ...AY EJECT BUTTON Press this button to eject a CD or DVD from the optical drive SECURITY CABLE SLOT Lets you attach a commercially available antitheft device to the computer For more information see the instructions included with the device NOTICE Before you buy an antitheft device ensure that it will work with the security cable slot 1 optical drive bay 2 optical drive tray eject button 3 security ...

Страница 17: ...ng the cable to the power strip or electrical outlet may cause fire or equipment damage NOTICE When you disconnect the AC adapter cable from the computer grasp the connector not the cable itself and pull firmly but gently to avoid damaging the cable CAUTION Do not block or push objects into the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is...

Страница 18: ...a battery is installed you can use the computer without connecting the computer to an electrical outlet For more information see Using a Battery on page 31 BATTERY BAY LATCH LOCK Unlocks the battery so that it can be released from the battery bay BATTERY BAY LATCH RELEASE Releases the battery from the battery bay See Replacing the Battery on page 38 PROCESSOR AND THERMAL MODULE COVER Covers the pr...

Страница 19: ...p connection connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable modem connection contact your ISP for setup instructions Setting Up Your Internet Connection To set up an Internet connection with a provided ISP desktop shortcut 1 Save and close any open files and exit any open pro...

Страница 20: ...messages Toolbar settings Window sizes Internet bookmarks You can transfer the data to the new computer over a network or USB connection or you can store it on a removable medium such as a writable CD or floppy for transfer to the new computer NOTE You can transfer information from the old computer to the new computer by directly connecting the two computers with a USB cable To transfer data over ...

Страница 21: ...t do you want to transfer screen select the items you want to transfer and click Next After the information has been copied the Completing the Collection Phase screen appears 8 Click Finish To transfer data to the new computer 1 On the Now go to your old computer screen on the new computer click Next 2 On the Where are the files and settings screen select the method you chose for transferring your...

Страница 22: ...do you want to transfer screen select the items you want to transfer and click Next After the information has been copied the Completing the Collection Phase screen appears 8 Click Finish To transfer data to the new computer 1 On the Now go to your old computer screen on the new computer click Next 2 On the Where are the files and settings screen select the method you chose for transferring your s...

Страница 23: ...come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer and computer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the box in which your computer was shipped Connecting a USB Printer NOTE You can connect USB devices while the computer is turned on 1 Complete the operating system setup if ...

Страница 24: ... in your area disconnect the telephone line from the telephone wall jack and disconnect your computer from the electrical outlet Many surge protectors have a telephone jack for modem protection See the surge protector documentation for modem connection instructions NOTICE Not all surge protectors offer network adapter protection Disconnect the network cable from the network wall jack during electr...

Страница 25: ... external monitor and you try to change the brightness level the Brightness Meter appears but the brightness level on the monitor does not change You can enable or disable the Brightness Meter from the QuickSet taskbar menu When the meter is enabled press the following keys to adjust brightness Press Fn and the up arrow key to increase brightness on the integrated display only not on an external m...

Страница 26: ... reference If you choose a resolution or color palette that is higher than the display supports the settings adjust automatically to the closest supported values 1 Click the Start button and click Control Panel 2 Under Pick a category click Appearance and Themes 3 Under Pick a task click the area you want to change or under or pick a Control Panel icon click Display 4 Try different settings for Co...

Страница 27: ...board Each key on the keypad has multiple functions The keypad numbers and symbols are marked in blue on the right of the keypad keys To type a number or symbol press Fn and the desired key after enabling the keypad To enable the keypad press Num Lk The light indicates that the keypad is active To disable the keypad press Num Lk again 1 numeric keypad 1 9 ...

Страница 28: ...ed display an external monitor and both displays simultaneously Fn and up arrow key Increases brightness on the integrated display only not on an external monitor Fn and down arrow key Decreases brightness on the integrated display only not on an external monitor Fn F2 Enables and disables radios including wireless networking NOTE Wireless networking is optional and may not be available on your co...

Страница 29: ...Fn Page Dn Decreases the volume of the integrated speakers and external speakers if attached Fn End Enables and disables the integrated speakers and external speakers if attached Windows logo key and m Minimizes all open windows Windows logo key and Shift m Maximizes all windows Windows logo key and e Runs Windows Explorer Windows logo key and r Opens the Run dialog box Windows logo key and f Open...

Страница 30: ...d On the second tap leave your finger on the touch pad and move the selected object by sliding your finger over the surface To double click an object position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch pad button twice Customizing the Touch Pad You can use the Mouse Properties window to disable the touch pad or adjust their settings 1 Open the...

Страница 31: ...in maximum performance mode NOTE Battery operating time the time the battery can hold a charge decreases over time Depending on how often the battery is used and the conditions under which it is used you may need to purchase a new battery during the life of your computer CAUTION Using an incompatible battery may increase the risk of fire or explosion Replace the battery only with a compatible batt...

Страница 32: ...omputer is connected to an electrical outlet a icon appears Low Battery Warning NOTICE To avoid losing or corrupting data save your work immediately after a low battery warning Then connect the computer to an electrical outlet If the battery runs completely out of power hibernate mode begins automatically A pop up window warns you when the battery charge is approximately 90 percent depleted Conser...

Страница 33: ...d by or Depending on how you set the power management options on the Advanced tab in the Power Options Properties window use one of the following methods Press the power button Close the display Press Fn Esc To exit standby mode press the power button or open the display depending on how you set the options on the Advanced tab You cannot make the computer exit standby mode by pressing a key or tou...

Страница 34: ...settings on your computer Power Management Wizard NOTE The Power Management Wizard is not available if you have restricted access rights Click or double click the icon to open the Power Management Wizard The first two screens of the wizard Welcome and What is Power Management describe and define various power management options NOTE On the What is Power Management screen you can select Do not show...

Страница 35: ...ery Maximum Performance Presentation and Network Disabled NOTE QuickSet automatically adds the word QuickSet after the names of power schemes created using QuickSet All QuickSet power schemes are displayed in a drop down menu near the center of the screen The power settings for each scheme are below the name of the current selection The power settings are listed separately for when the computer is...

Страница 36: ...e power consumption and monitor battery charge status To access the Windows Power Options Properties window click the Start button Control Panel Performance and Maintenance Power Options Power Schemes Tab The Power schemes drop down menu displays the selected preset power scheme Keep the default Portable Laptop power scheme to maximize battery power Windows XP controls the performance level of the...

Страница 37: ...sc Choose no action Enter standby mode Enter hibernate mode Shut down Microsoft Windows and turn off the computer Prompt a user for an action Ask me what to do To program these functions click an option from the corresponding drop down list and then click OK Hibernate Tab The Hibernate tab lets you enable hibernate mode by clicking the Enable hibernation check box Charging the Battery When you con...

Страница 38: ...ust remove all external cables from the computer to avoid possible connector damage CAUTION Using an incompatible battery may increase the risk of fire or explosion Replace the battery only with a compatible battery purchased from Dell The battery is designed to work with your Dell computer Do not use a battery from other computers with your computer To remove the battery 1 If the computer is conn...

Страница 39: ...ry Remove the battery when you store your computer for an extended period of time A battery discharges during prolonged storage After a long storage period recharge the battery fully before you use it See Charging the Battery on page 37 ...

Страница 40: ...40 Using a Battery ...

Страница 41: ...e computer when you are playing CDs or DVDs to prevent damage to your CD DVD drive or discs 1 Press the eject button on the front of the drive 2 Pull out the tray 3 Place the disc label side up in the center of the tray and snap the disc onto the spindle NOTE If you use a CD DVD drive that shipped with another computer you need to install the drivers and software necessary to play CDs or DVDs or w...

Страница 42: ... the bar in the Volume Control column and slide it up or down to increase or decrease the volume For more information on volume control options click Help in the Volume Control window The Volume Meter displays the current volume level including mute on your computer Either right click the icon in the taskbar or press the volume control buttons to enable or disable the Volume Meter on the screen Wh...

Страница 43: ...y The following instructions explain how to make an exact copy of a CD or DVD You can also use Sonic DigitalMedia for other purposes such as creating music CDs from audio files stored on your computer or backing up important data For help open Sonic DigitalMedia and then click the question mark icon in the upper right corner of the window How to Copy a CD or DVD NOTE CD RW DVD combo drives cannot ...

Страница 44: ...ly including high speed CD RW while DVD writable drives can write to both CD and DVD recording media Use blank CD Rs to record music or permanently store data files After creating a CD R you cannot write to that CD R again see the Sonic documentation for more information Use blank CD RWs to write to CDs or to erase rewrite or update data on CDs Blank DVD Rs can be used to permanently store large a...

Страница 45: ...ble DVD formats For a list of formats supported by your DVD player refer to the documentation provided with your DVD player or contact the manufacturer Do not burn a blank CD R or CD RW to its maximum capacity for example do not copy a 650 MB file to a blank 650 MB CD The CD RW drive needs 1 2 MB of the blank space to finalize the recording Use a blank CD RW to practice CD recording until you are ...

Страница 46: ...46 Using CDs DVDs and Other Multimedia ...

Страница 47: ...e the computer is running The computer automatically detects the card ExpressCards are generally marked with a symbol such as a triangle or an arrow or a label to indicate which end to insert into the slot The cards are keyed to prevent incorrect insertion If card orientation is not clear see the documentation that came with the card CAUTION Before you begin any of the procedures in this section f...

Страница 48: ... functioning before you remove it from the computer If you do not stop the card in the configuration utility you could lose data CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Press the latch and remove the card or blank For some latches you must press the latch twice once to pop the latch out and then a second time to...

Страница 49: ...ug a network cable into a telephone wall jack 1 Connect the network cable to the network adapter connector on the back of your computer Insert the cable until it clicks into place and then gently pull it to ensure that it is secure 2 Connect the other end of the network cable to a network device Network Setup Wizard The Microsoft Windows XP operating system provides a Network Setup Wizard to guide...

Страница 50: ...wireless network card in the computer communicate by broadcasting data from their antennas over the air waves What You Need to Establish a WLAN Connection Before you can set up a WLAN you need High speed broadband Internet access such as cable or DSL A broadband modem that is connected and working A wireless router or access point A wireless network card for each computer that you want to connect ...

Страница 51: ...before you attempt to set up a wireless Internet connection 3 Install any software required for your wireless router Your wireless router may have been shipped with an installation CD Installation CDs usually contain installation and troubleshooting information Install the required software according to the instructions provided by the router manufacturer 4 Shut down your computer and any other wi...

Страница 52: ...have followed the instructions in Setting Up a New WLAN on page 51 NOTE The following networking instructions do not apply to internal cards with Bluetooth wireless technology or cellular products This section provides general procedures for connecting to a network via wireless technology Specific network names and configuration details vary See Setting Up a New WLAN on page 51for more information...

Страница 53: ...Completing the Connection to the WLAN When you turn on your computer and a network for which your computer is not configured is detected in the area a pop up appears near the network icon in the notification area in the lower right corner of the Windows desktop Follow the instructions provided in any utility prompts that appear on your screen Once you have configured your computer for the wireless...

Страница 54: ...54 Setting Up a Home and Office Network ...

Страница 55: ...f settings Network connectivity Power management Display System information Depending on what you want to do in Dell QuickSet you can start it by either clicking double clicking or right clicking the QuickSet icon in the Microsoft Windows taskbar The taskbar is located in the lower right corner of your screen For more information about QuickSet right click the QuickSet icon and select Help ...

Страница 56: ...56 Dell QuickSet Features ...

Страница 57: ... located on a hidden diagnostic utility partition on your hard drive NOTE If your computer cannot display a screen image contact Dell See Contacting Dell on page 112 1 Shut down the computer 2 If the computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions 3 Connect the computer to an electrical outlet 4 Diagnostics can be...

Страница 58: ...mputer When the DELL logo appears press F12 immediately If you wait too long and the Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in system setup 3 When the boot device list appears highlight ...

Страница 59: ...o answer questions periodically Custom Test Tests a specific device You can customize the tests you want to run Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes a...

Страница 60: ...TIBILITIES See Resolving Software and Hardware Incompatibilities on page 77 RUN THE DELL DIAGNOSTICS See Dell Diagnostics on page 57 CD and DVD drive problems NOTE High speed CD or DVD drive vibration is normal and may cause noise which does not indicate a defect in the drive or the CD or DVD NOTE Because of different regions worldwide and different disc formats not all DVD titles work in all DVD ...

Страница 61: ...e modem does not operate while it is connected to a digital telephone network CHECK THE MICROSOFT OUTLOOK EXPRESS SECURITY SETTINGS If you cannot open your e mail attachments 1 In Outlook Express click Tools click Options and then click Security 2 Click Do not allow attachments to remove the checkmark CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TE...

Страница 62: ... you are having problems connecting to the Internet your computer might be infected with spyware Use an anti virus program that includes anti spyware protection your program may require an upgrade to scan the computer and remove spyware For more information go to support dell com and search for the keyword spyware Error Messages CAUTION Before you begin any of the procedures in this section follow...

Страница 63: ...ed by specific information for example Printer out of paper Take the appropriate action HARD DISK DRIVE CONFIGURATION ERROR The computer cannot identify the drive type Shut down the computer remove the hard drive see Hard Drive on page 85 and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart the computer Run the Hard Disk Drive tests in the Dell Diagnosti...

Страница 64: ... READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them See Memory on page 88 MEMORY ALLOCATION ERROR The software you are attempting to run is conflicting with the operating system another program or a utility Shut down the computer wait 30 seconds and then restart it Try to run the program again If the error messag...

Страница 65: ...structions If a large number of sectors are defective back up the data if possible and then reformat the hard drive SEEK ERROR The operating system cannot find a specific track on the hard drive SHUTDOWN FAILURE A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics See Dell Diagnostics on page 57 TIME OF DAY CLOCK LOST POWER System configuration settings...

Страница 66: ...ctional CHECK THE KEYBOARD CABLE Shut down the computer Disconnect the keyboard cable and check it for damage and firmly reconnect the cable If you are using a keyboard extension cable disconnect it and connect the keyboard directly to the computer CHECK THE EXTERNAL KEYBOARD 1 Shut down the computer wait 1 minute and turn it on again 2 Verify that the numbers capitals and scroll lock lights on th...

Страница 67: ...ssing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer A program stops responding or crashes repeatedly END THE PROGRAM 1 Press Crtl Shift Esc simultaneously 2 Click the Applications tab and select the program that is no longer responding 3 Click End Task NOTE The chkdsk program may run ...

Страница 68: ...HE Start MENU SCAN THE COMPUTER FOR SPYWARE If you are experiencing slow computer performance you frequently receive pop up advertisements or you are having problems connecting to the Internet your computer might be infected with spyware Use an anti virus program that includes anti spyware protection your program may require an upgrade to scan the computer and remove spyware For more information g...

Страница 69: ... that your network settings are correct and that the network is functioning ExpressCard Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CHECK THE EXPRESSCARD Ensure that the ExpressCard is properly inserted into the connector ENSURE THAT THE CARD IS RECOGNIZED BY WINDOWS Double click the Safely Remove Hardware ...

Страница 70: ... battery temperature is below 0 C 32 F the computer will not start up TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE AC ADAPTER Check the AC adapter cable connections If the AC adapter has a light ensure that the light is on CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power protection devices power...

Страница 71: ...er is listed right click the printer icon 3 Click Properties and click the Ports tab For a USB printer ensure that the Print to the following port s setting is USB REINSTALL THE PRINTER DRIVER See the printer documentation for instructions Scanner Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTE If you need...

Страница 72: ...5 No sound from external speakers ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the so...

Страница 73: ...e computer 2 Disconnect the mouse 3 Turn on the computer 4 At the Windows desktop use the touch pad to move the cursor around select an icon and open it If the touch pad operates correctly the mouse may be defective REINSTALL THE TOUCH PAD DRIVER See Reinstalling Drivers and Utilities on page 75 Video and Display Problems CAUTION Before you begin any of the procedures in this section follow the sa...

Страница 74: ...ECTION Eliminate sunlight glare which can cause poor picture quality ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button and then click Control Panel 2 Click Appearance and Themes 3 Click the area you want to change or click the Display icon 4 Try different settings for Color quality and Screen resolution SEE ERROR MESSAGES If an error message appears see Error Messages on page 62 If only...

Страница 75: ...tenance 3 Click System 4 In the System Properties window click the Hardware tab 5 Click Device Manager 6 Scroll down the list to see if any device has an exclamation point a yellow circle with a on the device icon If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver See Reinstalling Drivers and Utilities on page 75 Reinstalling Drivers and...

Страница 76: ...he Language drop down menu in the toolbar select your preferred language for the driver or utility if available A welcome screen appears 4 Click Next The CD automatically scans your hardware to detect drivers and utilities used by your computer 5 After the CD completes the hardware scan you can also detect other drivers and utilities Under Search Criteria select the appropriate categories from the...

Страница 77: ...dware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To start the Hardware Troubleshooter 1 Click the Start button and click Help and Support 2 Type hardware troubleshooter in the Search field and click the arrow to start the search 3 Click Hardwa...

Страница 78: ...rt 2 Click the task for System Restore 3 Follow the instructions on the screen Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver use Device Driver Rollback see page 75 to resolve the problem If that is unsuccessful then use System Restore NOTICE Before you restore the computer to an earlier operating state save and close any open files and exi...

Страница 79: ... and removes any applications or drivers installed after you received your computer If possible back up the data before using PC Restore Use PC Restore only if System Restore did not resolve your operating system problem NOTE Dell PC Restore by Symantec is not available in all countries or on all computers Use Dell PC Restore by Symantec only as the last method to restore your operating system PC ...

Страница 80: ... Restore from your computer even to gain additional hard drive space If you remove PC Restore from the hard drive you cannot ever recall it and you will never be able to use PC Restore to return your computer s operating system to its original state To remove PC Restore 1 Log on to the computer as a local administrator 2 In Windows Explorer go to c dell utilities DSR 3 Double click the filename DS...

Страница 81: ...cess can take 1 to 2 hours to complete After you reinstall the operating system you must also reinstall the device drivers virus protection program and other software NOTICE The Operating System CD provides options for reinstalling Windows XP The options can overwrite files and possibly affect programs installed on your hard drive Therefore do not reinstall Windows XP unless a Dell technical suppo...

Страница 82: ...82 Solving Problems ...

Страница 83: ...rt website at support dell com Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Save and close any open files exit any open programs click the Start button and then click Turn Off Computer b In the Turn off computer window click Turn off The computer turns off after th...

Страница 84: ...to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer 1 Ensure that the work surface is flat and clean to prevent the computer cover from being scratched 2 Turn off your computer See Turning Off Your Computer on ...

Страница 85: ... Guide NOTICE To prevent data loss turn off your computer before removing the hard drive Do not remove the hard drive while the computer is on in standby mode or in hibernate mode NOTICE Hard drives are extremely fragile even a slight bump can damage the drive NOTE Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell NOTE If you are installing a har...

Страница 86: ...move the new drive from its packaging Save the original packaging for storing or shipping the hard drive NOTICE Use firm and even pressure to slide the drive into place If you use excessive force you may damage the connector 6 Seat the new hard drive into the bay and then slide it into the connector by sliding it toward the screw holes until it is fully seated 7 Replace the cover and tighten the s...

Страница 87: ...he screw is not installed you can remove and install devices while the computer is running and connected to a docking device 1 While the computer is turned on double click the Safely Remove Hardware icon on the taskbar click the device that you want to eject and click Stop 2 Close your display and turn the computer upside down 3 Use a Philips screwdriver to remove the device security screw from th...

Страница 88: ...alling memory modules on the system board See Specifications on page 99 for information on the memory supported by your computer Install only memory modules that are intended for your computer NOTE Memory modules purchased from Dell are covered under your computer warranty CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide...

Страница 89: ...are upgrading memory you may need to install memory in DIMM A and B depending on the extent of the upgrade 1 Follow the procedures in Before You Begin on page 83 2 Ground yourself by touching one of the metal connectors on the back of the computer NOTE If you leave the area ground yourself again when you return to the computer 3 Turn the computer over loosen the captive screws on the memory module...

Страница 90: ... a module in the connector labeled DIMMB Insert memory modules at a 45 degree angle to avoid damaging the connector NOTE If the memory module is not installed properly the computer may not boot properly No error message indicates this failure 5 Ground yourself and install the new memory module a Align the notch in the module edge connector with the tab in the connector slot b Slide the module firm...

Страница 91: ...nsert the battery into the battery bay or connect the AC adapter to your computer and an electrical outlet 8 Turn on the computer As the computer boots it detects the additional memory and automatically updates the system configuration information To confirm the amount of memory installed in the computer click the Start button click Help and Support and then click Computer Information 1 memory slo...

Страница 92: ...this section follow the safety instructions in the Product Information Guide NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer 1 Follow the procedures in Before You Begin on page 83 2 Turn the computer over loosen the captive screws on the memory module Mini PCI cover and then remove the cover 1 captive screws 3 1 ...

Страница 93: ...g card a Disconnect the antenna cable from the Mini PCI card b Release the Mini PCI card by spreading the metal securing tabs until the card pops up slightly c Lift the Mini PCI card out of its connector NOTICE The connectors are keyed to ensure correct insertion If you feel resistance check the connectors and realign the card 1 antenna cable 1 ...

Страница 94: ... damaging the Mini PCI card ensure that the antenna cable is not under the card when you click the card into place a Align the Mini PCI card with the connector at a 45 degree angle and press the Mini PCI card into the connector until it clicks 1 Mini PCI card 2 metal securing tabs 2 1 2 ...

Страница 95: ...Adding and Replacing Parts 95 b Connect the antenna cable to the Mini PCI card Ensure that the cable snaps onto the primary connector on the Mini PCI card 1 Mini PCI card 2 metal securing tabs 2 1 2 ...

Страница 96: ...r CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE The hinge cover is fragile and can be damaged if extreme force is used B...

Страница 97: ...r into place 7 Press from left to right until the cover snaps into place 8 Close the display and turn the computer upside down 9 Replace the battery See Replacing the Battery on page 38 Keyboard CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist groun...

Страница 98: ...oard connector and slide out the keyboard cable NOTICE To avoid scratching the palm rest when replacing the keyboard hook the tabs along the front edge of the keyboard into the palm rest and then secure the keyboard in place 6 To replace the keyboard connect the keyboard connector to the system board 7 Place the tabs along the front edge of the keyboard into the palm rest and lay the keyboard down...

Страница 99: ...its DRAM bus width dual channel 2 64 bit buses Processor address bus width 32 bits Flash EPROM 512 KB Graphics Bus internal PCI bus 32 bits ExpressCard ExpressCard controller ICH6M ExpressCard connector one ExpressCard slot 54 mm Cards supported ExpressCard 34 34 mm and ExpressCard 54 54 mm 1 5 V and 3 3 V ExpressCard connector size 28 pins Memory Memory module connectors two user accessible SODIM...

Страница 100: ...ommunications Modem Type v 92 56K MDC Controller Conexant CX11254 CX20493 Interface internal HDA bus Network adapter 10 100 Ethernet LAN on system board Wireless internal Mini PCI Wi Fi wireless technology support Video Video type integrated on system board Video controller Intel Integrated Graphics Media Accelerator 900 Video memory Up to 64 MB of shared memory when less than 512 MB system memory...

Страница 101: ...r 1 W channel into 4 ohms Volume controls keyboard shortcuts program menus Display Type active matrix TFT 14 1 inch or 15 4 inch WXGA Dimensions 15 4 inch Height 207 mm 8 2 inches Width 331 2 mm 13 1 inches Diagonal 391 2 mm 15 4 inches 14 1 inch Height 189 8 mm 7 5 inches Width 303 7 mm 11 9 inches Diagonal 358 1 mm 14 1 inches Maximum resolutions WXGA 1280 x 800 at 262 144 colors Refresh rate 60...

Страница 102: ...TY AZERTY Kanji Touch Pad X Y position resolution graphics table mode 240 cpi Size Width 73 0 mm 2 9 inch sensor active area Height 42 9 mm 1 7 inch rectangle Battery Type 4 cell lithium ion 6 cell lithium ion Dimensions Depth 54 mm 2 13 inches Height 24 mm 0 94 inch Width 250 mm 9 84 inches Weight 0 24 kg 1 06 lb 4 cell 0 35 kg 0 7 lb 6 cell Voltage 14 8 VDC 4 cell 11 1 VDC 6 cell Display continu...

Страница 103: ...te 300 discharge charge cycles Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Coin cell battery CR 2032 AC Adapter Input voltage 100 240 VAC Input current maximum 1 5 A Input frequency 47 63 Hz Output current 3 16 A continuous Output power 60 W Rated output voltage 19 VDC Dimensions Height 29 0 mm 1 14 inches Width 49 5 mm 1 95 inches Depth 114 5 mm 4 5 inches Weig...

Страница 104: ...to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity maximum Operating 10 to 90 noncondensing Storage 5 to 95 noncondensing Maximum vibration using a random vibration spectrum that simulates user environment Operating 0 66 GRMS Storage 1 3 GRMS Maximum shock measured with hard drive in head parked position and a 2 ms half sine pulse Operating 142 G Storage 163 G Altitude maximum Operating 15 2...

Страница 105: ...cted to do so by Dell technical support do not change the system setup settings Certain changes might make your computer work incorrectly Viewing the System Setup Screen 1 Turn on or restart your computer 2 When the DELL logo appears press F2 immediately If you wait too long and the Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer and try again S...

Страница 106: ...ble the device or change its order in the list To enable or disable a device highlight the item and press the space bar Enabled items are preceded by a number disabled items are not preceded by a number To reorder a device in the list highlight the device and press either u to move the device up the list or d to move a device down the list Boot sequence changes take effect as soon as you save the ...

Страница 107: ...splay Remove any extraneous items such as paper clips pens and paper from the keyboard and palm rest and close the display Use the optional Dell carrying case to pack the computer and its accessories together safely Avoid packing the computer with items such as shaving cream colognes perfumes or food NOTICE If the computer has been exposed to extreme temperatures allow it to acclimate to room temp...

Страница 108: ...olen Call a law enforcement agency to report the lost or stolen computer Include the Service Tag in your description of the computer Ask that a case number be assigned and write down the number along with the name address and phone number of the law enforcement agency If possible obtain the name of the investigating officer NOTE If you know where the computer was lost or stolen call a law enforcem...

Страница 109: ...lm rest Touch Pad 1 Shut down and turn off your computer 2 Disconnect any attached devices from the computer and from their electrical outlets 3 Remove any installed batteries 4 Moisten a soft lint free cloth with water and wipe it gently across the surface of the touch pad Do not allow water from the cloth to seep between the touch pad and the surrounding palm rest CDs and DVDs NOTICE Always use ...

Страница 110: ...ion against harmful interference in a residential installation However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference with radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reori...

Страница 111: ... Software and Peripherals Readyware and Custom Factory Integration2 1 Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support ser vice contract purchased with the computer 2 All Dell standard components included in a Custom Factory Integration CFI project are covered by the standard Dell limited warranty for your computer However Dell als...

Страница 112: ...stance in determining which codes to use contact a local or an international operator Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Anguilla General Support toll free 800 335 0031 Antigua and Barbuda General Support 1 800 805 5924 Argentina Buenos Aires International Access Cod...

Страница 113: ...s International Access Code 00 Country Code 32 City Code 2 Website support euro dell com Tech Support for XPS portable computers only 02 481 92 96 Tech Support for all other Dell computers 02 481 92 88 Tech Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda General Support 1 800 342 0671 Bolivia General Support toll fr...

Страница 114: ...ess toll free 1 800 847 4096 Hardware Warranty Support Home Sales Small Business toll free 1 800 906 3355 Hardware Warranty Support med large bus government toll free 1 800 387 5757 Hardware Warranty Support printers projectors televisions handhelds digital jukebox and wireless 1 877 335 5767 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 38...

Страница 115: ... Accounts Division toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll...

Страница 116: ...re 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code ...

Страница 117: ...55 94 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support for XPS portable computers only 06103 766 7222 Technical Support for all other Dell computers 06103 766 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Customer ...

Страница 118: ...ort Dimension and Inspiron 2969 3188 Technical Support OptiPlex Latitude and Dell Precision 2969 3191 Technical Support PowerApp PowerEdge PowerConnect and PowerVault 2969 3196 Customer Care 3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Division 3416 0912 Home and Small Business Division 2969 3105 India E mail india_support_desktop dell com india_s...

Страница 119: ...ial within U K only 0870 907 4499 Ireland Sales 01 204 4444 U K Sales dial within U K only 0870 907 4000 Fax Sales Fax 01 204 0103 Switchboard 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Technic...

Страница 120: ...vice 044 556 3490 24 Hour Automated Order Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educational institutions and medical institutions 044 556 1469 Global Segment Japan 044 55...

Страница 121: ...Support toll free 0800 105 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Website support ap dell com Technical Support Dell Precision OptiPlex and Latitude toll free 1 800 880 193 Technical Support Dimension Inspiron and Electronics and Accessories toll free 1 800 881 306 Technical Support...

Страница 122: ...al Support for all other Dell computers 020 674 45 00 Technical Support Fax 020 674 47 66 Home Small Business Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand Intern...

Страница 123: ...Customer Service Phone 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal International Access Code 00 Country Code 351 Website support euro dell com Technical Support 707200149 Customer Care 800 300 413 Sales 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 Fax 21 424 01 12 Puerto Rico General Suppo...

Страница 124: ...1 Website support euro dell com E mail czech_dell dell com Technical Support 02 5441 5727 Customer Care 420 22537 2707 Fax 02 5441 8328 Tech Fax 02 5441 8328 Switchboard Sales 02 5441 7585 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Gold Queue 011 709 7713 Technical Support 011 709 7710 Custom...

Страница 125: ... Care 08 590 05 642 Home Small Business Customer Care 08 587 70 527 Employee Purchase Program EPP Support 20 140 14 44 Technical Support Fax 08 590 05 594 Sales 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com Technical Support for XPS portable computers only 0848 33 88 57 Technical ...

Страница 126: ...hailand International Access Code 001 Country Code 66 Website support ap dell com Technical Support OptiPlex Latitude and Dell Precision toll free 1800 0060 07 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1800 0600 09 Customer Care toll free 1800 006 007 option 7 Corporate Sales toll free 1800 006 009 Transaction Sales toll free 1800 006 006 Trinidad Tobago General Su...

Страница 127: ...mer Care 01344 373 186 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Customer Care 0870 906 0010 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344 860 ...

Страница 128: ...mployee Purchase Program EPP Customers toll free 1 800 695 8133 Printers and Projectors Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refurbished computers toll fre...

Страница 129: ...a files from your hard drive regularly battery A rechargeable internal power source used to operate portable computers when not connected to an AC adapter and an electrical outlet battery life span The length of time years during which a portable computer battery is able to be depleted and recharged battery operating time The length of time minutes or hours that a portable computer battery holds a...

Страница 130: ...ead CDs and write to CD RW rewritable CDs and CD R recordable CDs discs You can write to CD RW discs multiple times but you can write to CD R discs only once CD RW DVD drive A drive sometimes referred to as a combo drive that can read CDs and DVDs and write to CD RW rewritable CDs and CD R recordable CDs discs You can write to CD RW discs multiple times but you can write to CD R discs only once cl...

Страница 131: ...atile disc A high capacity disc usually used to store movies DVD drives read most CD media as well DVD drive A drive that uses optical technology to read data from DVDs and CDs DVD player The software used to watch DVD movies The DVD player displays a window with buttons that you use to watch a movie DVD R DVD recordable A recordable version of a DVD Data can be recorded only once onto a DVD R Onc...

Страница 132: ...rious ways such as alphabetically by date and by size format The process that prepares a drive or disk for file storage When a drive or disk is formatted the existing information on it is lost FSB front side bus The data path and physical interface between the processor and RAM FTP file transfer protocol A standard Internet protocol used to exchange files between computers connected to the Interne...

Страница 133: ... I O input output An operation or device that enters and extracts data from your computer Keyboards and printers are I O devices I O address An address in RAM that is associated with a specific device such as a serial connector parallel connector or expansion slot and allows the processor to communicate with that device IrDA Infrared Data Association The organization that creates international sta...

Страница 134: ... for computer processors buses and interfaces are often measured in MHz Mini PCI A standard for integrated peripherals with an emphasis on communications such as such as modems and NICs Mini PCI is a small card that is functionally equivalent to a standard PCI expansion card modem A device that allows your computer to communicate with other computers over analog telephone lines Three types of mode...

Страница 135: ...ranged in rows and columns to create an image A video resolution such as 800 x 600 is expressed as the number of pixels across by the number of pixels up and down Plug and Play The ability of the computer to automatically configure devices Plug and Play provides automatic installation configuration and compatibility with existing hardware if the BIOS operating system and all devices are Plug and P...

Страница 136: ...ronous dynamic random access memory A type of DRAM that is synchronized with the optimal clock speed of the processor serial connector An I O port often used to connect devices such as a handheld digital device or digital camera to your computer Service Tag A bar code label on your computer that identifies your computer when you access Dell Support at support dell com or when you call Dell for cus...

Страница 137: ... Enables Windows programs to operate with a wide variety of telephony devices including voice data fax and video text editor A program used to create and edit files that contain only text for example Windows Notepad uses a text editor Text editors do not usually provide word wrap or formatting functionality the option to underline change fonts and so on travel module A plastic device designed to f...

Страница 138: ...olt The measurement of electric potential or electromotive force One V appears across a resistance of 1 ohm when a current of 1 ampere flows through that resistance W W watt The measurement of electrical power One W is 1 ampere of current flowing at 1 volt WHr watt hour A unit of measure commonly used to indicate the approximate capacity of a battery For example a 66 WHr battery can supply 66 W of...

Страница 139: ...slow performance 62 68 specifications 99 stops responding 67 conflicts software and hardware incompatibilities 77 Control Panel power options 36 copying CDs general information 43 helpful tips 45 how to 43 copying DVDs general information 43 helpful tips 45 how to 43 D Dell contacting 112 support site 10 Dell Diagnostics 57 Dell Premier Support website 9 device status lights 13 diagnostics Dell 57...

Страница 140: ...ption 18 problems 61 replacing 85 returning to Dell 87 hardware conflicts 77 Dell Diagnostics 57 Hardware Troubleshooter 77 Help and Support Center 10 help file Windows Help and Support Center 10 hibernate mode 33 37 hinge cover removing 96 I icons adjusting the size 55 Internet connection about 19 options 19 setting up 19 IRQ conflicts 77 K keyboard description 13 numeric keypad 27 problems 66 re...

Страница 141: ...e 23 connecting 22 problems 71 setting up 22 USB 23 problems blue screen 68 CD drive 60 CD RW drive 60 computer crashes 67 68 computer does not start up 67 computer stops responding 67 conflicts 77 Dell Diagnostics 57 drives 60 DVD drive 60 error messages 62 hard drive 61 keyboard 66 lockups 67 network 69 power 69 power light conditions 69 printer 71 program crashes repeatedly 67 problems continue...

Страница 142: ...ng the size 55 touch pad 30 cleaning 109 customizing 30 description 12 transferring information to a new computer 20 traveling with the computer by air 108 identification tag 107 packing 107 tips 107 troubleshooting conflicts 77 Dell Diagnostics 57 external keyboard problems 66 Hardware Troubleshooter 77 Help and Support Center 10 restore to previous state 77 78 U uninterruptible power supply See ...

Страница 143: ...Index 143 wireless turning activity on and off 55 wizards Files and Settings Transfer Wizard 20 Network Setup Wizard 49 Program Compatibility Wizard 67 ...

Страница 144: ...44 Index 144 Index ...

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