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HP Notebook 11t-f000

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

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Страница 1: ...HP Notebook 11t f000 Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Страница 2: ...e set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition September 2015 Document Part Number 836203 001 Product notice This guide describes features that are common to most models Some features m...

Страница 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Страница 4: ...iv Safety warning notice ...

Страница 5: ... components 13 Miscellaneous parts 14 4 Removal and replacement preliminary requirements 15 Tools required 15 Service considerations 15 Plastic parts 15 Cables and connectors 15 Drive handling 16 Grounding guidelines 17 Electrostatic discharge damage 17 Packaging and transporting guidelines 18 Workstation guidelines 18 5 Removal and replacement procedures 20 Component replacement procedures 20 Key...

Страница 6: ...ility BIOS 48 Updating the BIOS 48 Determining the BIOS version 48 Downloading a BIOS update 48 9 Using HP PC Hardware Diagnostics UEFI 50 Downloading HP PC Hardware Diagnostics UEFI to a USB device 51 10 Specifications 52 11 Backing up restoring and recovering Windows 10 53 Creating recovery media and backups 53 Creating HP Recovery media select products only 54 Using Windows Tools 55 Restore and...

Страница 7: ... HP Recovery Manager 61 What you need to know before you get started 61 Using the HP Recovery partition select models only 62 Using HP Recovery media to recover 62 Changing the computer boot order 62 Removing the HP Recovery partition select models only 63 13 Power cord set requirements 64 Requirements for all countries 64 Requirements for specific countries and regions 64 14 Recycling 66 Index 67...

Страница 8: ...viii ...

Страница 9: ...720 by 30 frames per second Dual digital microphones with appropriate beam forming echo cancellation noice suppression software Two speakers 1 W DTS Studio Sound ALC3227 audio codec Ethernet Integrated 10 100 network interface card NIC Wireless Integrated wireless local area network WLAN options by way of wireless module One built in WLAN antenna Supports the Broadcom B63 802 11 bgn 1 1 Wi Fi Blue...

Страница 10: ... security cable lock Operating system Preinstalled Windows 10 Home Value Multilanguage Notebook 64 bit Windows 10 Home Value Emerging Markets Single Language Notebook SEAP APJ 64 bit Windows 8 1 Windows 8 1 China Single Language 64 bit CPPP available only in the People s Republic of China FreeDOS 2 0 Driver SoftPaq Windows 10 64 bit and Windows 8 1 64 bit Serviceability End user replaceable parts ...

Страница 11: ...ing streaming video For information on using the webcam Windows 10 Type camera in the taskbar search box and then select Camera Windows 8 Access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app 4 WLAN antenna Sends and receives wireless signals to communicate with WLANs 5 Internal display switch Turns off the display and initiates Sleep if...

Страница 12: ...d the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this document Windows 10 Select the Start button select All apps select HP Help and Support and then select HP Documentation Windows 8 Select the HP Support Assistant app on the Start screen select My computer and ...

Страница 13: ... Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings Windows 10 Type power in the taskbar search box and then select Power and sleep settings or Right...

Страница 14: ...quently used system functions when pressed in combination with the esc key 3 Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Execute frequently used system functions 6 Chapter 2 External component identification ...

Страница 15: ...stures to move the pointer or activate items on the screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse TouchPad 7 ...

Страница 16: ...ory card reader Reads optional memory cards that enable you to store manage share or access information To insert a card 1 Hold the card label side up with connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the slot 6 Audio out headphone Audio in microphon...

Страница 17: ... least amount of power Right side Item Component Description 1 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 2 USB 3 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 3 External monitor port Connects an external VGA monitor or pro...

Страница 18: ... or region and then follow the on screen instructions Locating the product name serial number product number warranty information and model name The product name 1 serial number 2 product number 3 warranty information 4 and model name 5 are located on the bottom of the computer You may need this information when you travel internationally or when you contact support 10 Chapter 3 Illustrated parts ...

Страница 19: ...Computer major components Computer major components 11 ...

Страница 20: ...uetooth 4 0 M 2 Combo Adapter 792608 005 9 Connector board includes cable USB port memory card reader audio jack and double sided adhesive 809788 001 10 System board includes a graphics subsystem with UMA memory 2 0 GB of system memory and replacement thermal material Equipped with an Intel Celeron N2840 2 16 GHz processor 1 00 MB L2 cache dual core 7 5 W and the Windows 10 or Windows 8 Profession...

Страница 21: ...right display hinges 809785 001 4 Webcam microphone module includes double sided adhesive 795114 001 5 Display panel cable 809937 001 6 Antenna Kit includes wireless antenna cable and transceiver 809933 001 7 Display enclosure For use only on computer models in twinkling black finish 809934 001 For use only on computer models in vibrant red finish 809935 001 Display assembly components 13 ...

Страница 22: ...d 3 pin black 1 00 m For use in Australia 755530 011 For use in Europe 755530 021 For use in North America 755530 001 For use in the People s Republic of China 755530 AA1 For use in Thailand 755530 201 For use in the United Kingdom and Singapore 755530 031 Screw Kit 809791 001 14 Chapter 3 Illustrated parts catalog ...

Страница 23: ...ssembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damag...

Страница 24: ...e connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing drive place it in a static proof bag Avoid exposing a drive to products that have magneti...

Страница 25: ...ve these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The foll...

Страница 26: ... proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field servic...

Страница 27: ... resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive computerop workstations with ground cords of one megohm resi...

Страница 28: ...r For use in Thailand 809786 281 For use in the United States 809786 001 Before removing the disassembling the computer follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect ...

Страница 29: ... the base enclosure 6 Release the zero insertion force ZIF connector 2 to which the power button board cable is attached and then disconnect the power button board cable from the system board 7 Release the ZIF connector 3 to which the keyboard cable is attached and then disconnect the keyboard cable from the system board 8 Release the ZIF connector 4 to which the TouchPad board cable is attached a...

Страница 30: ...be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the keyboard top cover is removed Thermal paste is used on the processor 1 and the heat sink section 2 that services it 22 Chapter 5 Removal and replacement procedures ...

Страница 31: ...er 4 Remove the keyboard top cover see Keyboard top cover on page 20 Remove the TouchPad button board 1 Turn the keyboard top cover upside down with the front toward you 2 Release the grounding tape strips 1 that conceal the screws that secure the TouchPad board to the keyboard top cover 3 Detach the TouchPad board cable 2 from the keyboard top cover The TouchPad board cable is attached to the key...

Страница 32: ...ugh the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 20 Remove the heat sink 1 Turn the keyboard top cover upside down with the front toward you 2 Remove the four Phillips PM2 0 2 8 screws 1 that secure the heat sink to the k...

Страница 33: ...t the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 20 Remove the power button board 1 Turn the keyboard top cover upside down with the front toward you 2 Remove the two Phillips PM2 0 3 3 screws 1 that secure the power button board to the keyboard top cover 3...

Страница 34: ...ing system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 20 Remove the battery 1 Disconnect the battery cable from the system board 1 2 Remove the four Phillips PM2 5 4 7 screws 2 that secure the battery to the base enclosure 3 Remove the batt...

Страница 35: ... the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 20 5 Disconnect the battery cable from the system board see B...

Страница 36: ...tabs on the rear edge of the hard drive bracket disengage from the slots in the base enclosure 4 If it is necessary to replace the hard drive connector cable adapter slide the connector cable adapter 1 off of the hard drive 28 Chapter 5 Removal and replacement procedures ...

Страница 37: ...in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all...

Страница 38: ...LAN module to the base enclosure The WLAN module tilts up 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle NOTE If the WLAN antenna is not connected to the terminal on the WLAN module a protective sleeve must be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the WLAN module 30 Chapter 5 Removal and replacem...

Страница 39: ... power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 20 5 Disconnect the battery cable from the system board see Battery on page 26 Remove the power connector cable 1 Disconnect the power connector cable 1 from the system board 2 Release the power connector cable from the retention clips 2 built into the ...

Страница 40: ...isconnect the battery cable from the system board see Battery on page 26 Remove the display assembly 1 Release the ZIF connector 1 to which the display panel cable is attached and then disconnect the display panel cable from the system board 2 Release the display panel cable from the routing clips 2 built into the base enclosure 3 Disconnect the WLAN antenna cables 3 from the terminals on the WLAN...

Страница 41: ...rews The screw covers are included in the Rubber Kit spare part number 809790 001 b Remove the two Phillips PM 2 0 2 2 broad head screws 2 that secure the display bezel to the display assembly c Flex the inside edges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure Component replacement procedures 33 ...

Страница 42: ...the display enclosure The webcam microphone module is attached to the display enclosure with double sided adhesive at two locations c Disconnect the webcam microphone module cable 2 from the webcam microphone module d Remove the webcam microphone module 3 The webcam microphone module is available using spare part number 783088 001 9 If it is necessary to replace the display panel 34 Chapter 5 Remo...

Страница 43: ... damage to the display panel c Lift the top edge of the display panel 2 and swing it up and forward until it rests upside down in front of the display enclosure d Release the adhesive strip 1 that secures the display panel cable connector to the display panel e Disconnect the display panel cable 2 from the display panel f Remove the display panel 3 The display panel is available using spare part n...

Страница 44: ...tion clips 4 built into the left edge of the display enclosure f Remove the display panel cable 5 The display panel cable is available using spare part number 809937 001 11 If it is necessary to replace the display hinges a Remove the display bezel b Remove the display panel c Remove the two Phillips PM2 0 3 3 screws 1 and the four Phillips PM2 5 3 7 broad head screws 2 that secure the display hin...

Страница 45: ...LAN antenna transceiver is attached to the display enclosure with double sided adhesive b Release the WLAN antenna cable from the clips 2 and routing channel built into the right side and bottom edge of the display enclosure c Remove the WLAN antenna cable and transceiver 3 The WLAN antenna cable and transceiver is available using spare part number 809933 001 Reverse this procedure to reassemble i...

Страница 46: ...ting system 809793 001 Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top...

Страница 47: ...system board to the base enclosure 3 Lift the left side of the system board 2 until it rests at an angle 4 Remove the system board 3 by sliding it up and to the left at an angle Reverse this procedure to install the system board Component replacement procedures 39 ...

Страница 48: ...unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 20 5 Disconnect the battery cable from the system board see Battery on page 26 Remove the connector board 1 Release the ZIF connector 1 to which the connector board cable is attached and then disconnect the connector board cable from the system board 2 Detach the connector board cable 2 from ...

Страница 49: ... the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 20 5 Disconnect the battery cable from the system board see Battery on page 26 Remove the speakers 1 Disconnect the speaker cable 1 from the system board 2 Release the speaker cables from the routing clips 2 built into the b...

Страница 50: ...4 Remove the speakers 4 Reverse this procedure to install the speakers 42 Chapter 5 Removal and replacement procedures ...

Страница 51: ...event the computer from operating properly NOTE To start Setup Utility on convertible computers your computer must be in notebook mode and you must use the keyboard attached to your notebook The on screen keyboard which displays in tablet mode cannot access Setup Utility Computers or tablets with keyboards Turn on or restart the computer quickly press esc and then press f10 Tablets without keyboar...

Страница 52: ...xternal power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Slee...

Страница 53: ... the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Synchronizing a tablet and keyboard select products only For a tablet with a detachable key...

Страница 54: ...with keyboards Turn on or restart the computer quickly press esc Tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Press or tap f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hard...

Страница 55: ... select Run Download any version of UEFI for a specific product 1 Go to http www hp com support and then select your country The HP Support page is displayed 2 Click Drivers Downloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow...

Страница 56: ...ion information also known as ROM date and System BIOS can be revealed from the Start screen by typing support selecting the HP Support Assistant app selecting My computer and then selecting System Information or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 48 2 Select Main and then make note of your BIOS version 3 Select Exit select Exit Discardin...

Страница 57: ... location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update BIOS installation procedures vary Follow any instructions that appear on the screen after the download is complete If no instructions appear follow these steps 1 From the Start screen type file and then select File Explorer or From the Windows desktop right cl...

Страница 58: ...Diagnostics UEFI 1 Turn on or restart the computer quickly press esc 2 Press or tap f2 The BIOS searches 3 places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 51 b Hard drive c BIOS 3 When the diagnostic tool opens use the keyboar...

Страница 59: ...in the HP PC Hardware Diagnostics section and then select Run Download any version of UEFI for a specific product 1 Go to http www hp com support and then select your country The HP Support page is displayed 2 Click Drivers Downloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select ...

Страница 60: ...s NOTE The computer operating voltage and current can be found on the system regulatory label Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product...

Страница 61: ...ups The following methods of creating recovery media and backups are available on select products only Choose the available method according to your computer model Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in ...

Страница 62: ... DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an...

Страница 63: ...stall the individual application or driver Type recovery in the taskbar search box select HP Recovery Manager select Reinstall drivers and or applications and then follow the on screen instructions If you want to recover the Windows partition to original factory content you can choose the System Recovery option from the HP Recovery partition select products only or use the HP Recovery media For mo...

Страница 64: ... allow the creation of HP Recovery media or if the HP Recovery media does not work you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions IMPORTANT HP Recovery Manager d...

Страница 65: ...the power button For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button then select f11 or Turn on or restart the tablet and then quickly hold down the Windows button then select f11 2 Select Troubleshoot from the boot options menu 3 Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can u...

Страница 66: ... then quickly hold down the Windows button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition you will not be abl...

Страница 67: ...0 NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default Creating HP Recovery media select models only IMPORTANT If your computer does not list a Create recovery media option you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http ...

Страница 68: ...Manager 2 Select Create recovery media and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 61 Using Windows tools You can create system restore points and create backups of personal information using Windows tools NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default For more information and s...

Страница 69: ...ery media see Creating HP Recovery media select models only on page 59 What you need to know before you get started HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer IMPORTANT Recovery thr...

Страница 70: ...while the computer boots or press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not wor...

Страница 71: ...g and reinstall Windows In addition you will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select models only on page 59 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manage...

Страница 72: ...roved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard S...

Страница 73: ...ord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings applian...

Страница 74: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 66 Chapter 14 Recycling ...

Страница 75: ... 34 display components 3 display enclosure spare part numbers 13 Display Hinge Kit spare part number 13 37 display panel product description 1 removal 34 spare part number 13 35 display panel cable removal 35 spare part number 13 36 display switch 3 4 drives precautions 16 preventing damage 16 E electrostatic discharge 17 equipment guidelines 19 esc key 6 Ethernet product description 1 external me...

Страница 76: ...nal media cards 1 graphics 1 memory 1 microphone 1 operating system 2 ports 1 power requirements 2 processors 1 product name 1 security 2 serviceability 2 storage 1 video 1 wireless 1 product name 1 R recover options 60 recovery discs 60 62 HP Recovery Manager 61 media 62 starting 62 supported discs 60 system 61 USB flash drive 62 using HP Recovery media 60 recovery media creating 59 creating usin...

Страница 77: ...e removal 34 spare part number 13 34 Windows system restore point 59 60 Windows key 6 Windows tools using 60 wireless antenna location 3 removal 37 spare part number 13 37 wireless product description 1 WLAN antenna location 3 removal 37 spare part number 37 WLAN module removal 29 spare part number 12 29 workstation guidelines 18 Index 69 ...

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