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Troubleshooting

27

Troubleshooting

CAUTION:

To guard against the likelihood of electric shock, laceration by moving

fan blades, or other expected injuries, always unplug your computer from the
electrical outlet before opening the cover.

CAUTION:

Before you begin any of the procedures in this section, follow the

safety instructions that shipped with your computer.

Tools

Power Lights

The two-color power-button light located on the front and on the top cover of
your laptop turns on and blinks or remains solid to indicate different states:

•

If the power light is off, the computer is either turned off or is not
receiving power.

•

If the power light is steady blue and the computer is not responding,
ensure that the display is connected and powered on.

•

If the power light is blinking blue, the computer is in standby mode. Press
a key on the keyboard, move the mouse, or press the power button to
resume normal operation. If the power light is blinking amber, the
computer is receiving electrical power, a device such as a memory module
or graphics card might be malfunctioning or incorrectly installed.

Beep Codes

Your computer might emit a series of beeps during start-up if the monitor
cannot display errors or problems. This series of beeps, called a beep code,
identifies a problem. One possible beep code consists of repetitive three short
beeps. This beep code tells you that the computer encountered a possible
motherboard failure.
If your computer beeps during start-up:

1

Write down the beep code.

2

Run the Dell Diagnostics to identify a more serious cause (see "Dell
Diagnostics" on page 36).

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Содержание E5400 - Latitude - Core 2 Duo 2.4 GHz

Страница 1: ... Reference Guide This guide provides a features overview specifications and quick setup software and troubleshooting information for your computer For more information about your operating system devices and technologies see the Dell Technology Guide at support dell com Models PP32LA and PP32LB ...

Страница 2: ...gineering or disassembly is prohibited ____________________ Information in this document is subject to change without notice 2008 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell Latitude ExpressCharge and the DELL logo are trademarks of Dell Inc Bluetooth is a registered trademark ...

Страница 3: ... 2 Setting Up Your Computer 11 Quick Setup 11 Connecting to the Internet 13 Setting Up Your Internet Connection 14 Transferring Information to a New Computer 15 Microsoft Windows XP Operating System 15 Microsoft Windows Vista 18 3 Specifications 19 4 Troubleshooting 27 Tools 27 Power Lights 27 Beep Codes 27 ...

Страница 4: ...date Service 42 Dell Support Utility 42 5 Reinstalling Software 45 Drivers 45 Identifying Drivers 45 Reinstalling Drivers and Utilities 46 Restoring Your Operating System 48 Using Microsoft Windows System Restore 48 Using Dell Factory Image Restore 50 Using the Operating System Media 51 6 Finding Information 53 7 Getting Help 55 Obtaining Assistance 55 Technical Support and Customer Service 56 Del...

Страница 5: ...nts 5 AutoTech Service 57 Automated Order Status Service 57 Problems With Your Order 57 Product Information 58 Returning Items for Warranty Repair or Credit 58 Before You Call 59 Contacting Dell 61 Index 63 ...

Страница 6: ...6 Contents ...

Страница 7: ...phics in this section apply to both the Dell Latitude E5400 and E5500 Front View 1 display latch release location may vary depending on model 2 display 3 keyboard status lights 4 volume control buttons 2 3 1 4 7 10 8 9 11 12 15 19 20 5 6 21 14 13 16 17 18 ...

Страница 8: ...are to other settings than the center position may increase the earphones and or headphones output and cause hearing damage or loss 11 IEEE 1394 connector location may vary depending on model 12 right speaker 13 fingerprint reader optional 14 track stick optional 15 track stick touch pad buttons 16 display latch release 17 Secure Digital SD memory card reader 18 wireless switch 19 left speaker 20 ...

Страница 9: ... Restricting the airflow can damage the computer or cause a fire The computer turns on the fan when the computer gets hot Fan noise is normal and does not indicate a problem with the fan or the computer 1 PC Card slot 2 S video S PDIF connector 3 USB connectors 2 4 RJ 11 modem connector optional 5 RJ 45 network connector 6 video connector 7 serial connector E5500 only 8 air vents 9 docking alignme...

Страница 10: ... your Dell computer Do not use a battery from other computers with your computer CAUTION Before removing or replacing the battery turn off the computer disconnect the AC adapter from the electrical outlet and the computer disconnect the modem from the wall connector and computer and remove any other external cables from the computer Wireless Switch Use the wireless switch to locate networks and to...

Страница 11: ... to the power strip or electrical outlet may cause fire or equipment damage NOTICE When you disconnect the AC adapter cable from the computer grasp the connector not the cable itself and pull firmly but gently to avoid damaging the cable When you wrap the AC adapter cable ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable NOTE Some devices may not be in...

Страница 12: ...p Your Computer 3 Connect USB devices such as a mouse or keyboard optional 4 Connect IEEE 1394 devices such as a media player optional 5 Open the computer display and press the power button to turn on the computer ...

Страница 13: ...ferings vary by country To connect to the Internet you need a modem or network connection and an Internet service provider ISP If you are using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall connector before you set up your Internet connection If you are using a DSL or cable satellite modem connection contact your ISP or cellular pho...

Страница 14: ... ready If you do not have an ISP consult the Connect to the Internet wizard Microsoft Windows XP Operating System 1 Save and close any open files and exit any open programs 2 Click Start Internet Explorer Connect to the Internet 3 In the next window click the appropriate option If you do not have an ISP click Choose from a list of Internet service providers ISPs If you have already obtained setup ...

Страница 15: ...ete the setup Transferring Information to a New Computer Microsoft Windows XP Operating System Windows XP provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer You can transfer the data to the new computer over a network or serial connection or you can store it on removable media such as a writable CD for transfer to the new computer NOTE You can tra...

Страница 16: ... click Next at this time To copy data from the old computer 1 On the old computer insert the Windows XP Operating System media 2 On the Welcome to Microsoft Windows XP screen click Perform additional tasks 3 Under What do you want to do click Transfer files and settings Next 4 On the Which computer is this screen click Old Computer Next 5 On the Select a transfer method screen click the transfer m...

Страница 17: ...s and Settings Transfer Wizard welcome screen appears click Next 3 On the Which computer is this screen click New Computer Next 4 On the Do you have a Windows XP CD screen click I want to create a Wizard Disk in the following drive Next 5 Insert the removable media such as a writable CD and click OK 6 When the disk creation completes and the Now go to your old computer message appears do not click...

Страница 18: ...omputer When all of the settings and files have been applied the Finished screen appears 3 Click Finished and restart the new computer NOTE For more information about this procedure search support dell com for document 154781 What Are The Different Methods To Transfer Files From My Old Computer To My New Dell Computer Using the Microsoft Windows XP Operating System NOTE Access to the Dell Knowledg...

Страница 19: ...wise Processor Processor type Intel Core 2 Duo processor Intel Celeron processor Socket P L1 cache 32 KB per instruction 32 KB data cache per core L2 cache 1 MB Intel Celeron up to 6 MB Intel Core 2 Duo Front side bus frequency maximum 1066 MHz for Intel Core 2 Duo System Information System chipset Mobile Intel GE45 Express chipset Data bus width 64 bit DRAM bus width Dual channel 2 64 bit buses P...

Страница 20: ... 4 GB NOTE The available memory displayed does not reflect the complete maximum memory installed because some memory is reserved for system files Ports and Connectors PC Card Type I II PC Card connector Audio microphone connector stereo headphone speakers connector IEEE 1394 4 pin connector Mini Card Support internal expansion slots one full Mini Card and one half Mini Card slot Modem optional RJ ...

Страница 21: ...ideo controller Intel GE45 Video memory size of shared video memory is up to 256 MB LCD interface LVDS TV support S video S PDIF connector Audio Audio type high definition audio Audio controller IDT 92HD71B Stereo conversion 24 bit analog to digital and digital to analog Interfaces Internal high definition audio bus External microphone in connector stereo headphones speakers connector Speaker two ...

Страница 22: ... on all models Maximum resolutions WXGA CCFL E5400 and E5500 1280 x 800 with anti glare E5400 1440 x 900 with anti glare E5500 1440 x 900 with TrueLife Refresh rate 60 Hz Operating angle 0 closed to 160 Viewing angles E5400 40 40 15 30 WXGA 40 40 15 30 WXGA E5500 40 40 15 30 WXGA 55 55 45 45 WXGA Pixel pitch WXGA E5400 0 2373 mm x 0 2373 mm E5500 0 2588 mm x 0 2588 mm ...

Страница 23: ...QWERTY AZERTY Kanji Size full sized 19 mm key pitch Touch Pad X Y position resolution graphics table mode Size Width 65 7 mm Height 38 2 mm Battery Type 4 6 or 9 cell smart lithium ion 6 cell is default Dimensions Depth 4 and 6 cell 54 mm 1 12 inches 9 cell 76 mm 1 99 inches Height 4 and 6 cell 19 8 mm 0 77 inches 9 cell 21 1 mm 0 83 inches Height 4 and 6 cell 206 mm 7 11 inches 9 cell 224 mm 7 81...

Страница 24: ...ignificantly reduced under certain power intensive conditions see Power Problems on page 38 Recharge limit 300 charge discharge cycles Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 60 C 40 to 140 F Coin cell battery 4 year life AC Adapter Type 65 W auto air adapter optional 90 W E series 90 W D series Input voltage 100 240 VAC Input current maximum 1 5 A Input frequency 50 60 Hz O...

Страница 25: ...mm 2 76 inches Depth 147 mm 5 8 inches Weight with cables 0 345 kg 0 76 lb Dimensions of 90 W D series Height 34 2 mm 1 35 inches Width 60 87 mm 2 4 inches Depth 153 45 mm 6 04 inches Weight with cables 0 555 kg 1 22 lb Temperature range Operating 0 to 40 C 32 to 104 F Storage 40 to 70 C 40 to 158 F Physical E5400 Height 338 mm 13 31 inch Width 240 mm 9 45 inch Depth 37 0 mm 1 46 inch Weight 2 59 ...

Страница 26: ...ating 10 to 90 noncondensing Storage 5 to 95 noncondensing Maximum vibration using a random vibration spectrum that simulates user environment Operating 0 66 GRMS Storage 1 3 GRMS Maximum shock measured with hard drive in head parked position and a 2 ms half sine pulse Operating 140 G Storage 160 G Altitude maximum Operating 5 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Ai...

Страница 27: ...ing ensure that the display is connected and powered on If the power light is blinking blue the computer is in standby mode Press a key on the keyboard move the mouse or press the power button to resume normal operation If the power light is blinking amber the computer is receiving electrical power a device such as a memory module or graphics card might be malfunctioning or incorrectly installed B...

Страница 28: ... type into your computer see your Service Manual on the Dell Support website at support dell com 3 If the problem persists contact Dell 3 Possible motherboard failure Contact Dell 4 RAM Read Write failure 1 Ensure that no special memory module memory connector placement requirements exist see your Service Manual on the Dell Support website at support dell com 2 Verify that the memory modules that ...

Страница 29: ... DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed Contact Dell see Contacting Dell on page 61 CD DRIVE CONTROLLER FAILURE The CD drive does not respond to commands from the computer DATA ERROR The hard drive cannot read the data DECREASING AVAILABLE MEMORY One or more memory modules may be faulty or improperly seated Reinstall the memory modules and if necessary ...

Страница 30: ...ple Printer out of paper Take the appropriate action HARD DISK DRIVE CONFIGURATION ERROR The computer cannot identify the drive type Shut down the computer remove the hard drive see your Service Manual at support dell com and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart the computer Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagn...

Страница 31: ...ller test in the Dell Diagnostics see Dell Diagnostics on page 36 KEYBOARD CONTROLLER FAILURE For external keyboards check the cable connection Restart the computer and avoid touching the keyboard or the mouse during the boot routine Run the Keyboard Controller test in the Dell Diagnostics see Dell Diagnostics on page 36 KEYBOARD DATA LINE FAILURE For external keyboards check the cable connection ...

Страница 32: ...e memory modules and if necessary replace them See your Service Manual at support dell com for more information MEMORY WRITE READ FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them See your Service Manual at support dell com for more information NO BOOT DEVICE AVAILABLE The computer cannot find...

Страница 33: ...the hard drive You may have a defective sector or corrupted FAT on the hard drive Run the Windows error checking utility to check the file structure on the hard drive See Windows Help and Support for instructions click Start Help and Support If a large number of sectors are defective back up the data if possible and then reformat the hard drive SEEK ERROR The operating system cannot find a specifi...

Страница 34: ...ll Diagnostics on page 36 X IS NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the drive and try again WARNING BATTERY IS CRITICALLY LOW The battery is running out of charge Replace the battery or connect the computer to an electrical outlet otherwise activate hibernate mode or shut down the computer System Messages NOTE If the message you received is not listed in the table see the docu...

Страница 35: ...d failure see Contacting Dell on page 61 for assistance USB OVER CURRENT ERROR Disconnect the USB device Use external power source for the USB device NOTICE HARD DRIVE SELF MONITORING SYSTEM HAS REPORTED THAT A PARAMETER HAS EXCEEDED ITS NORMAL OPERATING RANGE DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY A PARAMETER OUT OF RANGE MAY OR MAY NOT INDICATE A POTENTIAL HARD DRIVE PROBLEM S M A ...

Страница 36: ...Problems on page 40 and run the Dell Diagnostics before you contact Dell for technical assistance It is recommended that you print these procedures before you begin NOTICE The Dell Diagnostics works only on Dell computers NOTE The Drivers and Utilities media is optional and may not ship with your computer See your Service Manual at support dell com to review your computer s configuration informati...

Страница 37: ...ut down and restart the computer When the DELL logo appears press F12 immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer starts according to the devices specified in the syst...

Страница 38: ...ON Before you begin any of the procedures in this section follow the safety information that shipped with your computer IF THE POWER LIGHT IS OFF The computer is either turned off or is not receiving power Reseat the power cable in the power connector on the back of the computer and the electrical outlet Bypass power strips power extension cables and other power protection devices to verify that t...

Страница 39: ...n power cable and the front panel cable are securely connected to the system board connector see your Service Manual at support dell com ELIMINATE INTERFERENCE Some possible causes of interference are Power keyboard and mouse extension cables Too many devices connected to the same power strip Multiple power strips connected to the same electrical outlet Memory Problems CAUTION Before you begin any...

Страница 40: ... any of the procedures in this section follow the safety information that shipped with your computer The computer does not start up ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding NOTICE You may lose data if you are unable to perform an operating system shutdown TURN THE COMPUTER OFF If you are unable to get a response by p...

Страница 41: ... welcome screen click Next 3 Follow the instructions on the screen Windows XP The Program Compatibility Wizard configures a program so that it runs in an environment similar to non XP operating system environments 1 Click Start All Programs Accessories Program Compatibility Wizard Next 2 Follow the instructions on the screen A solid blue screen appears TURN THE COMPUTER OFF If you are unable to ge...

Страница 42: ...uter The service is free and can be customized for content format and how frequently you receive notifications To enroll for the Dell Technical Update service go to support dell com technicalupdate Dell Support Utility The Dell Support Utility is installed on your computer and available from the Dell Support icon on the taskbar or from the Start button Use this support utility for self support inf...

Страница 43: ...e Dell Support Utility settings Access the help file for the Dell Support Utility View frequently asked questions Learn more about the Dell Support Utility Turn off the Dell Support Utility Double Clicking the Dell Support Icon Double click the icon to manually check your computing environment view frequently asked questions access the help file for the Dell Support Utility and view Dell Support s...

Страница 44: ...44 Troubleshooting ...

Страница 45: ...If you are an administrator on the computer click Continue otherwise contact your administrator to continue Microsoft Windows XP 1 Click Start Control Panel 2 Under Pick a Category click Performance and Maintenance and click System 3 In the System Properties window click the Hardware tab and click Device Manager Scroll down the list to see if any device has an exclamation point a yellow circle wit...

Страница 46: ... click Properties 4 Click the Drivers tab Roll Back Driver Windows XP 1 Click Start My Computer Properties Hardware Device Manager 2 Right click the device for which the new driver was installed and click Properties 3 Click the Drivers tab Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore see Restoring Your Operating System on page 48 to return your co...

Страница 47: ...ight not be displayed If those drivers are not displayed exit the Drivers and Utilities program For drivers information see the documentation that came with the device A message stating that the Drivers and Utilities media is detecting hardware in your computer appears The drivers that are used by your computer are automatically displayed in the My Drivers The ResourceCD has identified these compo...

Страница 48: ...ge Restore available in Windows Vista returns your hard drive to the operating state it was in when you purchased the computer This program permanently deletes all data on the hard drive and removes any programs installed after you received the computer Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem If you received an Operating System media with...

Страница 49: ...creen In the event that System Restore did not resolve the issue you may undo the last system restore see Undoing the Last System Restore on page 49 Windows XP NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click Start All Progr...

Страница 50: ...grams or drivers installed after you received your computer If possible back up the data before using this option Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem NOTE Dell Factory Image Restore may not be available in certain countries or on certain computers Use Dell Factory Image Restore Windows Vista only as the last method to restore your ope...

Страница 51: ...o complete A message appears when the operating system and factory installed applications have been restored to factory condition 8 Click Finish to restart the computer Using the Operating System Media Before you Begin If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver first try using Windows Device Driver Rollback See Returning to a...

Страница 52: ...ection program and other software 1 Save and close any open files and exit any open programs 2 Insert the Operating System media 3 If the Install Windows message appears click Exit 4 Restart the computer When the DELL logo appears press F12 immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your co...

Страница 53: ...contacting support NOTE Your Service Tag Express Service Code is located on your computer Drivers and Utilities Media The Drivers and Utilities media is a CD or DVD that may have shipped with your computer A diagnostic program for your computer Drivers for your computer NOTE Drivers and documentation updates can be found at support dell com Notebook System Software NSS Readme files NOTE Readme fil...

Страница 54: ...r License Agreement Service Manual The Service Manual for your computer can be found at support dell com How to remove and replace parts How to configure system settings How to troubleshoot and solve problems Dell Technology Guide The Dell Technology Guide is available at support dell com About your operating system Using and maintaining devices Understanding technologies such as RAID Internet Blu...

Страница 55: ...e 60 4 Use Dell s extensive suite of online services available at Dell Support support dell com for help with installation and troubleshooting procedures See Online Services on page 56 for a more extensive list of Dell Support online 5 If the preceding steps have not resolved the problem see Contacting Dell on page 61 NOTE Call Dell Support from a telephone near or at the computer so that the supp...

Страница 56: ...or your region or go to support dell com DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to support dell com and click DellConnect Online Services You can learn about Dell products and services on the f...

Страница 57: ...omputers When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions For the telephone number to call for your region see Contacting Dell on page 61 Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts yo...

Страница 58: ... the invoice and a letter describing the reason for the return 2 Include a copy of the Diagnostics Checklist see Diagnostics Checklist on page 60 indicating the tests that you have run and any error messages reported by the Dell Diagnostics see Contacting Dell on page 61 3 Include any accessories that belong with the item s being returned power cables software floppy disks guides and so on if the ...

Страница 59: ...tics Checklist see Diagnostics Checklist on page 60 If possible turn on your computer before you call Dell for assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available CAUT...

Страница 60: ...ion Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of ...

Страница 61: ...upport and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriate servi...

Страница 62: ...62 Getting Help ...

Страница 63: ...nostics 36 starting from the Drivers and Utilities media 37 starting from your hard drive 36 Dell Factory Image Restore 51 Dell Technology Guide 54 DellConnect 56 diagnostics beep codes 27 Dell 36 documentation 53 Dell Technology Guide 54 Service Manual 54 drivers Drivers and Utilities media 53 identifying 45 reinstalling 46 returning to a previous version 46 Drivers and Utilities media 46 53 Dell...

Страница 64: ...system 53 memory troubleshooting 39 N networks wireless switch 10 Notebook System Software 53 O operating system media 51 53 product key 54 reinstalling 53 System Restore 48 P phone numbers 61 power button 12 power light conditions 38 troubleshooting 38 problems beep codes 27 restore to previous state 48 R regulatory information 54 reinstalling drivers and utilities 46 S S M A R T 35 safety inform...

Страница 65: ... 50 T telephone numbers 61 transferring information to a new computer 15 troubleshooting 54 blue screen 41 computer not responding 40 Dell Diagnostics 36 error messages 29 memory 39 power 38 power light conditions 38 program crashes 40 programs and Windows compatibility 41 restore to previous state 48 software 40 41 tips 38 U updates software and hardware 42 W warranty information 54 Windows Licen...

Страница 66: ...ndex Windows XP continued reinstalling 53 returning to a previous device driver version 46 System Restore 48 wireless switch 10 wizards Files and Settings Transfer Wizard 15 Program Compatibility wizard 41 ...

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