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Troubleshooting

Stuck-on Pixels

LCD screen has bright
spots

• Cycle power on-off.

• Pixel that is permanently off is a

natural defect that can occur in

LCD technology.

For more information on Dell
Monitor Quality and Pixel Policy,
see Dell Support site at:

www.dell.com/support/monitors

Brightness Problems Picture too dim or too

bright

• Reset the monitor to

Factory

Settings

• Auto Adjust via OSD.

• Adjust brightness & contrast

controls via OSD.

Geometric Distortion Screen not centered

correctly

• Reset the monitor to

Factory

Settings

• Auto Adjust via OSD.

• Adjust brightness & contrast

controls via OSD.

NOTE

: When using ‘DP’, the

positioning adjustments are not
available.

Horizontal/Vertical
Lines

Screen has one or
more lines

• Reset the monitor to

Factory

Settings

• Perform Auto Adjust via OSD.

• Adjust Phase and Pixel Clock

controls via OSD.

• Perform monitor self-test feature

check and determine if these lines

are also in self-test mode.

• Check for bent or broken pins in

the video cable connector.

NOTE

: When using ‘DP’, the Pixel

Clock and Phase adjustments are
not available.

Synchronization
Problems

Screen is scrambled
or appears torn

• Reset the monitor to

Factory

Settings

• Perform Auto Adjust via OSD.

• Adjust Phase and Pixel Clock

controls via OSD.

• Perform monitor self-test

feature check to determine if the

scrambled screen appears in self-

test mode.

• Check for bent or broken pins in

the video cable connector.

• Restart the computer in the safe

mode.

Safety-Related Issues Visible signs of smoke

or sparks

• Do not perform any

troubleshooting steps.

• Contact Dell immediately.

Содержание E1715S

Страница 1: ...Model No E1715S Regulatory model E1715Sc User s Guide Dell E1715S ...

Страница 2: ...Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell and the DELL logo are trademarks of Dell Inc Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this document...

Страница 3: ...ackage Contents 10 Product Features 11 Identifying Parts and Controls 12 Monitor Specifications 14 Power Management Modes 14 Pin Assignments 15 Plug and Play Capability 17 Flat Panel Specifications 17 Resolution Specifications 18 Electrical Specifications 18 Preset Display Modes 19 Physical Characteristics 19 Environmental Characteristics 20 LCD Monitor Quality Pixel Policy 21 Maintenance Guidelin...

Страница 4: ...itor 27 Power On the Monitor 27 Using the Front Panel Controls 27 Front Panel Keys 28 Using the On Screen Display OSD Menu 29 Accessing the Menu System 29 OSD Messages 42 Setting the Maximum Resolution 44 Using the Tilt feature 45 Troubleshooting 46 Self Test 46 Built in Diagnostics 47 Common Problems 48 Product Specific Problems 51 Appendix 52 FCC Notices U S Only and Other Regulatory Information...

Страница 5: ...have a Dell desktop or a Dell portable computer with Internet access 54 If you have a non Dell desktop portable computer or graphics card 54 Procedures for setting up dual monitors in Windows 7 Windows 8 Windows 8 1 or Windows 10 55 For Windows 7 55 For Windows 8 Windows 8 1 57 For Windows 10 64 ...

Страница 6: ...ace its icon in the notification tray Information about monitors connected to the system is always available when hovering over the notification tray icon Using the Quick Settings Dialog Clicking Dell Display Manager s notification tray icon opens the Quick Settings dialog box When more than one supported Dell model is connected to the system a specific target monitor can be selected using the men...

Страница 7: ... specific applications are active An onscreen message momentarily displays the current Preset Mode whenever it changes The selected monitor s Brightness and Contrast can also be directly adjusted from the Basic tab Assigning Preset Modes to Applications The Auto Mode tab allows you to associate a specific Preset Mode with a specific application and apply it automatically When Auto Mode is enabled ...

Страница 8: ...ication to the assignment list simply drag the application from the desktop Windows Start Menu or elsewhere and drop it onto the current list NOTE Preset Mode assignments targeting batch files scripts and loaders as well as non executable files such as zip archives or packed files are not supported and will be ineffective ...

Страница 9: ...ures On supported Dell models the PowerNap tab will be available to provide energy conservation options When the screensaver activates the monitor s Brightness can automatically be set to minimum level or the monitor can be put to sleep in order to save additional power ...

Страница 10: ...received all the components and Contact Dell if anything is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor Stand Riser Stand Base VESA Screw Cover Power Cable varies with countries VGA Cable Quick Setup Guide Product Information Guide ...

Страница 11: ...LED backlit monitor Tilt adjustment capability Removable pedestal and Video Electronics Standards Association VESA 100 mm mounting holes for flexible mounting solutions Plug and play capability if supported by your system On Screen Display OSD adjustments for ease of set up and screen optimization Security lock slot Asset Management Capability CECP RoHS compliant EPEAT registered where applicable ...

Страница 12: ...安培 50 60赫茲 Consumo de energía xx x Wh Consumo de energía en modo de espera x xx Wh Удельная мощность рабочего режима x xxx Вт см Потребляемая мощность изделием в режиме ожидания x xx Вт Потребляемая мощность изделием в выключенном режиме x xx Вт Made in China Fabricado en China 中國製造中国制造 중국에서 만든 Q40G017N 700 39A 输入电源 정격입력 Flat Panel Monitor Monitor Plano Panel 液晶顯示器液晶显示器 모니터 www dell com Label De...

Страница 13: ... View E1715S 1 3 2 Label Description Use 1 AC power connector To connect the monitor power cable 2 DP connector To connect your computer to the monitor using a DP cable optional 3 VGA connector To connect your computer to the monitor using a VGA cable ...

Страница 14: ...ypical Active off mode Inactive Inactive Blank Glowing white Less than 0 5 W Switch off Off Less than 0 5 W Power Consumption PON 8 78 W Total Energy Consumption TEC 28 06 kWh Maximum power consumption with max luminance and USB active This document is informational only and reflects laboratory performance Your product may perform differently depending on the software components and peripherals yo...

Страница 15: ...e following messages will be displayed Dell E1715S There is no signal coming from your computer Press any key on the keyboard or move the mouse to wake it up If there is no display press the monitor button now to select the correct input source on the On Screen Display menu Activate the computer and monitor to gain access to the OSD Zero power consumption in OFF mode can only be achieved by discon...

Страница 16: ...nnector 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Pin Number Monitor Side of the 15 pin Side Signal Cable 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 DDC 5 V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock ...

Страница 17: ...Port Connector 1 2 20 19 Pin Number 20 pin Side of the Connected Signal Cable 1 ML0 p 2 GND 3 ML0 n 4 ML1 p 5 GND 6 ML1 n 7 ML2 p 8 GND 9 ML2 n 10 ML3 p 11 GND 12 ML3 n 13 GND 14 GND 15 AUX p 16 GND 17 AUX n 18 HPD 19 Re PWR 20 PWR ...

Страница 18: ...tions Model number Dell E1715S monitor Screen type Active matrix TFT LCD Panel Type TN Viewable image dimensions Diagonal 43 20 cm 17 inches Horizontal 337 92 mm 13 30 inches Vertical 270 33 mm 10 64 inches Area 91349 91 mm2 141 59 inch2 Pixel pitch 0 264 mm Viewing angle Horizontal 170 typical Vertical 160 typical Luminance output 250 cd m typical Contrast ratio 1000 to 1 typical Faceplate coatin...

Страница 19: ...1024 at 60 Hz Electrical Specifications Model number Dell E1715S monitor Video input signals Analog RGB 0 7 Volts 5 75 ohm input impedance Synchronization input signals Separate horizontal and vertical synchronizations polarity free TTL level SOG Composite SYNC on green AC input voltage frequency current 100 VAC to 240 VAC 50 Hz or 60 Hz 3 Hz 1 5 A Max Inrush current 120 V 30 A Max 240 V 60 A Max ...

Страница 20: ... 0 VESA 1024 x 768 60 0 75 0 78 8 VESA 1152 x 864 67 5 75 0 108 0 VESA 1280 x 1024 64 0 60 0 108 0 VESA 1280 x 1024 80 0 75 0 135 0 Physical Characteristics The following table lists the monitor s physical characteristics Model Number Dell E1715S monitor Connector type D subminiature blue connector DisplayPort black connector Signal cable type Analog Detachable D Sub 15 pin DP 1 2 signal input sup...

Страница 21: ... 0 34 kg 0 75 lb Environmental Characteristics The following table lists the environmental conditions for your monitor Model Number Dell E1715S monitor Temperature Operating 0 C to 40 C 32 F to 104 F Non operating Storage 20 C to 60 C 4 F to 140 F Shipping 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating Storage 5 to 90 non condensing Shipping 5 to 90 non condensi...

Страница 22: ...AUTION Before cleaning the monitor unplug the monitor power cable from the electrical outlet For best practices follow the instructions in the list below while unpacking cleaning or handling your monitor To clean your antistatic screen slightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the antistatic coating Do not use benzene th...

Страница 23: ...ut Your Monitor 23 1 The socket outlet should be installed near the equipment and should be easily accessible 2 The monitor is equipped with a three pronged grounded plug a plug with a third grounding pin ...

Страница 24: ... Place the monitor stand base on a stable table top b Slide the monitor stand body in the correct direction down onto the stand base until it clicks into place 2 Attach the stand assembly to the monitor a Place the monitor on a soft cloth or cushion near the edge of desk b Align the stand assembly bracket to the monitor groove c Insert the bracket towards monitor until it locks in place ...

Страница 25: ...nect either the black digital DP or the blue analog VGA display connector cable to the corresponding video port on the back of your computer Do not use both cables at the same time Use both the cables only when they are connected to two different computers with appropriate video systems Connecting the blue VGA Cable Connecting the black DP cable Note The graphics are used for the purpose of illust...

Страница 26: ...monitor panel on a soft cloth or cushion complete the following steps to remove the stand 1 Use a long screwdriver to press and hold the release latch located in a hole just above the stand 2 While the release latch is pressed down remove the stand from the monitor slowly ...

Страница 27: ...режиме x xx Вт Made in China Fabricado en China 中國製造中国制造 중국에서 만든 Q40G017N 700 39A 输入电源 정격입력 Flat Panel Monitor Monitor Plano Panel 液晶顯示器液晶显示器 모니터 www dell com figure 2 Screw dimension M4 x 10 mm Refer to the instructions that come with the VESA compatible base mounting kit 1 Place the monitor panel on a soft cloth or cushion on a stable flat table 2 Remove the stand 3 Remove the VESA Screw Cover...

Страница 28: ...t Modes Brightness Contrast Menu Exit Front Panel Keys Description A Preset modes Use the Preset modes key to choose from a list of preset color modes See Using the OSD Menu B Brightness Contrast Use the Brightness Contrast key to direct access to the Brightness and Contrast control menu C Menu Use the Menu key to open the on screen display OSD D Exit Use the Exit key to exit on screen display OSD...

Страница 29: ...eys Description A Up Use the Up key to adjust increase ranges items in the OSD menu B Down Use the Down key to adjust decrease ranges items in the OSD menu C OK Use the OK key to confirm your selection D Back Use the Back key to go back to the previous menu ...

Страница 30: ...ness Contrast 75 75 Display Settings Color Settings Resolution 1024x768 60Hz Maximum 1280x1024 60Hz Other Settings Menu Settings Energy Settings Personalize 2 Press the and buttons to toggle between options in the Menu As you move from one icon to another the option name is highlighted 3 To select the highlighted item on the menu press the button again 4 Press the and buttons to select the desired...

Страница 31: ...isplay Settings Color Settings Resolution 1024x768 60Hz Maximum 1280x1024 60Hz Other Settings Menu Settings Energy Settings Personalize Brightness Allows you to adjust the brightness or luminance of the backlight Press the key to increase brightness and press the key to decrease brightness min 0 max 100 Contrast Allows you to adjust the contrast or the degree of difference between darkness and lig...

Страница 32: ...z The following dialog appears on a black screen as the monitor self adjusts to the current input Auto Adjustment in Progress Auto Adjustment allows the monitor to self adjust to the incoming video signal After using Auto Adjustment you can further tune your monitor by using the Pixel Clock Coarse and Phase Fine controls under Display Settings NOTE Auto Adjust does not occur if you press the butto...

Страница 33: ...ce DisplayPort Select DisplayPort input when you are using the DisplayPort DP connector Push to select the DisplayPort input source Color Settings Use the Color Settings menu to adjust the monitor s color settings Dell E1715S Energy Use Brightness Contrast Input Color Format RGB Color Settings Image Enhance Auto Adjust Preset Modes Standard Input Source Energy Settings Display Settings Other Setti...

Страница 34: ... Loads the monitor s default color settings This is the default preset mode Multimedia Loads color settings ideal for multimedia applications Movie Loads color settings ideal for movie applications Game Loads color settings ideal for gaming applications Text Loads color settings ideal for office environment Warm Increases the color temperature The screen appears warmer with a red yellow tint Cool ...

Страница 35: ... preset mode Saturation Allows you to adjust the color saturation of the video image Use to increase the monochrome appearance or to increase the colorful appearance to make the adjustment min 0 max 100 default 50 Image Enhance The function will enhance the contours of the image NOTE Only available in Standard Multimedia Movie or Game preset mode This option will be grey out if the preset mode is ...

Страница 36: ...t and right Minimum is 0 Maximum is 100 Vertical Position Use the or buttons to adjust image up and down Minimum is 0 Maximum is 100 Sharpness This feature can make the image look sharper or softer Use or to adjust the sharpness from 0 to 100 Pixel Clock The Phase and Pixel Clock adjustments allow you to adjust your monitor to your preference Use or buttons to adjust for best image quality Phase I...

Страница 37: ... Dell E1715S Energy Use Color Settings Input Source Energy Settings Display Settings Other Settings Menu Settings Resolution 1024x768 60Hz Maximum 1280x1024 60Hz Personalize Power Button LED Allows you to set the power LED indicator on or off during active to save energy Reset Energy Settings Select this option to restore default Energy Settings ...

Страница 38: ...rench German Portuguese Russian Simplified Chinese or Japanese Transparency Allows you to adjust the OSD background from opaque to transparent Timer Allows you to set the time for which the OSD remains active after you press a key on the monitor Use the and keys to adjust the slider in 1 second increments from 5 to 60 seconds Lock Controls user access to adjustments When Lock is selected no user a...

Страница 39: ...0x1024 60Hz ENERGY STAR DDC CI DDC CI Display Data Channel Command Interface allows a software on your computer to adjust the monitor display settings like the brightness color balance etc Enable Default Optimizes the performance of your monitor and provides a better customer experience Disable Disables the DDC CI option and the following message appears on the screen The function of adjusting dis...

Страница 40: ...nditioning The feature will help reduce minor cases of image retention Depending on the degree of image retention the program may take some time to run Do you wish to continue Dell E1715S No Yes Reset Other Settings Select this option to restore default other settings such as DDC CI Factory Reset Restore all preset values to the factory default settings These are also the settings for ENERGY STAR ...

Страница 41: ...s Other Settings Personalize Resolution 1024x768 60Hz Maximum 1280x1024 60Hz Shortcut Key 1 User can select from Preset Modes Brightness Contrast Auto Adjust Input Source and set as shortcut key Dell E1715S Energy Use Input Source Reset Personalization Shortcut Key 2 Brightness Contrast Auto Adjust Brightness Contrast Shortcut Key 1 Preset Modes Color Settings Input Source Auto Adjust Display Sett...

Страница 42: ...2 Preset Modes Dell E1715S Energy Use Brightness Contrast Shortcut Key 1 Color Settings Input Source Reset Personalization Brightness Contrast Energy Settings Display Settings Input Source Auto Adjust Other Settings Menu Settings Personalize Resolution 1024x768 60Hz Maximum 1280x1024 60Hz Reset Personalization Allows you to restore shortcut key to the default setting ...

Страница 43: ... as per the monitor specifications Dell E1715S This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor Specifications for the horizontal and vertical frequency ranges addressable by this monitor Recommended mode is 1280 x 1024 You will see the following message before the DDC CI function is disabled The function of adjusting display setting...

Страница 44: ... no signal coming from your computer Press any key on the keyboard or move the mouse to wake it up If there is no display press the monitor button now to select the correct input source on the On Screen Display menu If VGA or DP cable is not connected a floating dialog box as shown below appears The monitor will enter Power Save Mode after 5 minutes if left at this state No VGA Cable Dell E1715S T...

Страница 45: ...ngs 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 1280 x 1024 4 Click Apply If you do not see 1280 x 1024 as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you have a Dell desktop or portable computer Go to www dell com support enter your service tag and download the latest driver f...

Страница 46: ... the Tilt feature Tilt With the stand assembly you can tilt the monitor for the most comfortable viewing angle 21 typical maximum 22 5 typical maximum 5 5 NOTE The stand base is detached when the monitor is shipped from the factory ...

Страница 47: ...ear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input one of the dialogs shown below will continuously scroll through the screen No VGA Cable Dell E1715S The display will go into Power Save Mode in 5 minutes www dell com support monitors Dell E1715S No V...

Страница 48: ... s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold the Button 1 and Button 4 on the front panel simultaneously for 2 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press the Button 4 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 an...

Страница 49: ...feature check Check for bent or broken pins in the video cable connector Ensure that the correct input source is selected via the Input Source Select menu Run the built in diagnostics Poor Focus Picture is fuzzy blurry or ghosting Perform Auto Adjust via OSD Adjust the Phase and Pixel Clock controls via OSD Eliminate video extension cables Reset the monitor to Factory Settings Shaky Jittery Video ...

Страница 50: ...l Lines Screen has one or more lines Reset the monitor to Factory Settings Perform Auto Adjust via OSD Adjust Phase and Pixel Clock controls via OSD Perform monitor self test feature check and determine if these lines are also in self test mode Check for bent or broken pins in the video cable connector NOTE When using DP the Pixel Clock and Phase adjustments are not available Synchronization Probl...

Страница 51: ...Color Picture color not good Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending on the application Try different Color Preset Settings in Color Settings OSD Adjust R G B value in Color Settings OSD if the Color Management is turned off Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD Image retention from a static image left on the moni...

Страница 52: ...o Input Signal when user controls are pressed No picture the LED light is white When you press up down or Menu key the message No input signal will appear Check the signal source Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard Check whether the signal cable is plugged in properly Re plug the signal cable if necessary Reset the computer or...

Страница 53: ...ause undesired operation Contact Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may ...

Страница 54: ...ck Screen Resolution 3 Click the dropdown list of the screen resolution and select 1280 x 1024 4 Click OK In Windows 10 1 Right click on the desktop and click Display settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 1280 x 1024 4 Click Apply If you do not see 1280 x 1024 as an option you may need to update your graphics driver Please choose the scenario...

Страница 55: ...supplier from the description at the top of the window e g NVIDIA ATI Intel etc 6 Please refer to the graphics card provider website for updated driver for example http www ATI com OR http www NVIDIA com 7 After installing the drivers for your graphics adapter attempt to set the resolution to 1280 x 1024 again In Windows 10 1 Right click on the desktop and click Display settings 2 Click Advanced d...

Страница 56: ...top or desktop using a video cable VGA DVI DP HDMI etc and follow any of the below setup methods Method 1 Using keyboard shortcut Win P 1 Press the Windows logo key P on your keyboard 2 While holding down the Windows logo key press P to toggle between the display selections Method 2 Using the Screen Resolution menu 1 Right click on the desktop and click Screen resolution ...

Страница 57: ...7 2 Click Multiple displays to choose a display selection If you do not see the additional monitor listed click Detect You may need to restart your system and repeat steps 1 to 3 if the system does not detect the added monitor ...

Страница 58: ...tc and follow any of the below setup method Method 1 Using keyboard shortcut Win P 1 Press the Windows logo key P on your keyboard 2 While holding down the Windows logo key press P to toggle between the display selections Method 2 Using the Screen Resolution menu 1 From the Start screen select Desktop tile to switch to the Classic Windows desktop ...

Страница 59: ...op and click Screen resolution 3 Click Multiple displays to choose a display selection If you do not see the additional monitor listed click Detect You may need to restart your system and repeat steps 1 to 3 if the system does not detect the added monitor ...

Страница 60: ...s 8 1 Extend these displays This option is recommended when an external monitor is connected to a laptop and each monitor can display different screen independently to improve user convenience The relative position of the screens can be set up here for example monitor 1 may be set up to be to the left of monitor 2 or vice versa This depends on the physical position of the LCD monitor in relation t...

Страница 61: ...Setting Up Your Monitor 61 For Windows 7 For Windows 8 Windows 8 1 ...

Страница 62: ... used as a PC so the user can enjoy a large external monitor Most current laptops support mainstream resolutions As shown in the figure above the resolution of the laptop monitor is only 1280 x 800 but after connecting a 27 external LCD monitor users can immediately improve their visual enjoyment to 1920 x 1080 Full HD quality For Windows 7 ...

Страница 63: ...Setting Up Your Monitor 63 For Windows 8 Windows 8 1 ...

Страница 64: ...64 Setting Up Your Monitor ...

Страница 65: ...DP HDMI etc and follow any of the below setup method Method 1 Using keyboard shortcut Win P 1 Press the Windows logo key P on your keyboard 2 While holding down the Windows logo key press P to toggle between the display selections Method 2 Using the Screen Resolution menu 1 Right click on the desktop and click Display Settings ...

Страница 66: ...2 Click Customize your display to choose a display selection If you do not see the additional monitor listed click Detect You may need to restart your system and repeat steps 1 to 2 if the system does not detect the added monitor ...

Страница 67: ...splays This option is recommended when an external monitor is connected to a laptop and each monitor can display different screen independently to improve user convenience The relative position of the screens can be set up here for example monitor 1 may be set up to be to the left of monitor 2 or vice versa This depends on the physical position of the LCD monitor in relation to the laptop The hori...

Страница 68: ...68 Setting Up Your Monitor ...

Страница 69: ... is used as a PC so the user can enjoy a large external monitor Most current laptops support mainstream resolutions As shown in the figure below the resolution of the laptop monitor is only 1280 x 800 but after connecting a 27 external LCD monitor users can immediately improve their visual enjoyment to 1920 x 1080 Full HD quality ...

Страница 70: ...70 Setting Up Your Monitor ...

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