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Using the System Setup Program and UEFI Boot Manager

Using the System Setup Program

and UEFI Boot Manager

The System Setup program is the BIOS program that enables you to manage

your system hardware and specify BIOS-level options. From the System Setup

program, you can:

• Change the NVRAM settings after you add or remove hardware
• View the system hardware configuration
• Enable or disable integrated devices
• Set performance and power management thresholds
• Manage system security

Choosing the System Boot Mode

The System Setup program also enables you to specify the boot mode for

installing your operating system:

• BIOS boot mode (the default) is the standard BIOS-level boot interface.
• UEFI boot mode is an enhanced 64-bit boot interface based on Unified

Extensible Firmware Interface (UEFI) specifications that overlays the

system BIOS. See "Entering the UEFI Boot Manager" on page 63 for more

information on this interface.

You must select the boot mode in the

Boot Mode

field of the

Boot Settings

screen of the System Setup Program. Once you specify the boot mode, the

system boots in the specified boot mode and you then proceed to install your

operating system from that mode. Thereafter, you must boot the system to

the same boot mode (BIOS or UEFI) to access the installed operating system.

Trying to boot the operating system from another boot mode causes the

system to halt immediately at startup.

NOTE:

Operating systems must be UEFI-compatible (for example, Microsoft

Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and

32-bit operating systems do not support UEFI and can only be installed from the

BIOS boot mode.

book.book.book Page 51 Tuesday, September 7, 2010 8:45 PM

Содержание DX6004S

Страница 1: ...Dell DX6004S Systems Hardware Owner s Manual Regulatory Model E07S Series Regulatory Type E07S002 ...

Страница 2: ...terials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc Microsoft Windows Windows Server and MS DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this ...

Страница 3: ...up Menu 16 View Menu 16 Hard Drive Status Indicators 17 Back Panel Features and Indicators 18 Guidelines for Connecting External Devices 19 NIC Indicator Codes 20 Power Indicator Codes 21 LCD Status Messages 22 Solving Problems Described by LCD Status Messages 34 Removing LCD Status Messages 34 System Messages 35 Warning Messages 48 Diagnostics Messages 48 Alert Messages 48 ...

Страница 4: ...ngs Screen 55 Processor Settings Screen 55 SATA Settings Screen 56 Boot Settings Screen 57 Integrated Devices Screen 57 PCI IRQ Assignments Screen 58 Serial Communication Screen 58 Power Management Screen 60 System Security Screen 61 Exit Screen 63 Entering the UEFI Boot Manager 63 Using the UEFI Boot Manager Navigation Keys 64 UEFI Boot Manager Screen 64 UEFI Boot Settings Screen 65 System Utilit...

Страница 5: ...l Optional 75 Removing the Front Bezel 75 Installing the Front Bezel 75 Opening and Closing the System 76 Opening the System 76 Closing the System 77 Optical Drive Optional 78 Removing an Optical Drive 78 Installing an Optical Drive 80 Hard Drives 81 Removing a Hard Drive Blank 81 Installing a Hard Drive Blank 82 Removing a Hard Drive Carrier 82 Installing a Hard Drive Carrier 84 Removing a Hard D...

Страница 6: ...orage Controller Card 95 Removing the Integrated Storage Controller Card 95 Installing the Integrated Storage Controller Card 97 System Memory 97 General Memory Module Installation Guidelines 98 Mode Specific Guidelines 98 Installing Memory Modules 101 Removing Memory Modules 103 Cooling Fans 104 Removing a Cooling Fan 104 Installing a Cooling Fan 105 iDRAC6 Express Card 106 Installing an iDRAC6 E...

Страница 7: ...20 Removing a Non Redundant Power Supply 120 Installing a Non Redundant Power Supply 122 System Battery 122 Replacing the System Battery 122 Control Panel Assembly 124 Removing the Control Panel Board Assembly and the Control Panel Display Module 124 Installing the Control Panel Board Assembly and the Control Panel Display Module 126 SAS Backplane 126 Removing the SAS Backplane 126 Installing the ...

Страница 8: ...hooting a Serial I O Device 139 Troubleshooting a NIC 139 Troubleshooting a Wet System 140 Troubleshooting a Damaged System 141 Troubleshooting the System Battery 142 Troubleshooting Power Supply 143 Troubleshooting System Cooling Problems 143 Troubleshooting a Fan 144 Troubleshooting System Memory 145 Troubleshooting an Optical Drive 147 Troubleshooting a Tape Backup Unit 148 Troubleshooting a Ha...

Страница 9: ...he Embedded System Diagnostics 154 System Diagnostics Testing Options 154 Using the Custom Test Options 155 Selecting Devices for Testing 155 Selecting Diagnostics Options 155 Viewing Information and Results 155 6 Jumpers and Connectors 157 System Board Jumpers 157 System Board Connectors 158 Disabling a Forgotten Password 160 7 Getting Help 161 Contacting Dell 161 Index 163 ...

Страница 10: ...10 Contents ...

Страница 11: ... F11 Enters the BIOS Boot Manager or the UEFI Boot Manager depending on the system s boot configuration See Using the System Setup Program and UEFI Boot Manager on page 51 F12 Starts PXE boot Ctrl E Enters the Baseboard Management Controller BMC or iDRAC Configuration Utility which allows access to the System Event Log SEL and configuration of remote access to the system For more information see t...

Страница 12: ...tional system bezel is installed the power button is not accessible NOTE When powering on the system the video monitor can take from several seconds to over 2 minutes to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the...

Страница 13: ...nel see LCD Panel Features Optional on page 14 NOTE If the system is connected to AC power and an error has been detected the LCD lights amber regardless of whether the system has been powered on 6 System identification button Turns the system ID modes on and off The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these button...

Страница 14: ...an be turned on by pressing the Select button on the LCD panel The LCD backlight remains off if LCD messaging is turned off through the BMC or iDRAC utility the LCD panel or other tools Figure 1 2 LCD Panel Features 8 USB connectors 2 Connect USB devices to the system The ports are USB 2 0 compliant 9 Hard drives 4 Up to four 3 5 inch hot swappable hard drives 10 System identification panel A slid...

Страница 15: ...inue to select the up arrow until the Home icon is displayed and then select the Home icon Item Buttons Description 1 Left Moves the cursor back in one step increments 2 Select Selects the menu item highlighted by the cursor 3 Right Moves the cursor forward in one step increments During message scrolling Press once to increase scrolling speed Press again to stop Press again to return to default sc...

Страница 16: ...n page 14 for a list of messages in this format Set home Select the default information to be displayed on the LCD Home screen See View Menu on page 16 to see the options and option items that can be selected to display by default on the Home screen Option Description BMC IP or DRAC IP NOTE If an iDRAC6 Express card is installed on the system the BMC IP option is replaced by DRAC IP Displays the I...

Страница 17: ...at can be configured in the Set home submenu of the Setup menu See Setup Menu on page 16 Temperature Displays the temperature of the system in Celsius or Fahrenheit The display format can be configured in the Set home submenu of the Setup menu See Setup Menu on page 16 1 drive status indicator green and amber 2 drive activity indicator green Option Description 2 1 ...

Страница 18: ...al iDRAC6 Enterprise card 3 Serial connector Connects a serial device to the system 4 Video connector Connects a VGA display to the system 5 USB connectors 2 Connect USB devices to the system The ports are USB 2 0 compliant 6 Ethernet connectors 2 Embedded 10 100 1000 NIC connectors 7 PCIe slots 2 PCI Express generation 2 expansion slot full height half length 8 System identification connector Con...

Страница 19: ...n Both the systems management software and the identification buttons located on the front and back of the system can cause the indicator to flash blue to identify a particular system Lights amber when the system needs attention due to a problem 10 System identification button Turns the system ID modes on and off The identification buttons on the front and back panels can be used to locate a parti...

Страница 20: ...r Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid network link at 1000 Mbps Link indicator is amber The NIC is connected to a valid network link at 10 100 Mbps Activity indicator is green blinking Network data is being sent or received 1 2 ...

Страница 21: ...icates that the power supply is providing DC power to the system Amber Indicates a problem with the power supply Alternating green and amber When hot adding a power supply this indicates that the power supply is mismatched with the other power supply a high output power supply and an Energy Smart power supply are installed in the same system Replace the power supply that has the flashing indicator...

Страница 22: ...ion NOTE If your system fails to boot press the System ID button for at least 5 seconds until an error code appears on the LCD Record the code then see Getting Help on page 161 Table 1 1 LCD Status Messages Code Text Causes Corrective Actions N A SYSTEM NAME A 62 character string that can be defined by the user in the System Setup program The SYSTEM NAME is displayed under the following conditions...

Страница 23: ...ltage is outside of the allowable range See Troubleshooting the System Battery on page 142 E1216 3 3V Regulator failure Reseat PCIe cards 3 3 V voltage regulator has failed Remove and reseat the PCIe expansion cards If the problem persists see Troubleshooting an Expansion Card on page 149 E1229 CPU VCORE Regulator failure Reseat CPU Specified processor VCORE voltage regulator has failed Reseat the...

Страница 24: ...ecified fan is outside of the intended operating range See Troubleshooting System Cooling Problems on page 143 E1311 Fan module RPM exceeding range Check fan RPM of specified fan in specified module is outside of intended operating range See Troubleshooting System Cooling Problems on page 143 E1313 Fan redundancy lost Check fans The system is no longer fan redundant Another fan failure would put t...

Страница 25: ...U configuration Check CPU or BIOS revision Processor is in an unsupported configuration Ensure that your processor matches and conforms to the type described in the processor technical specifications outlined in your system s Getting Started Guide E141F CPU protocol error Power cycle AC The system BIOS has reported a processor protocol error Remove AC power to the system for 10 seconds and restart...

Страница 26: ...eck PSU An over temperature condition or power supply communication error has caused the predictive warning of an impending power supply failure See Troubleshooting Power Supply on page 143 E161C Power Supply W lost AC power Check PSU cables Specified power supply is attached to the system but it has lost its AC input Check the AC power source for the specified power supply If the problem persists...

Страница 27: ...ing Started Guide E1629 Power required PSU wattage Check PSU and config The system configuration requires more power than the power supplies can provide even with throttling Turn off power to the system reduce the hardware configuration or install higher wattage power supplies and then restart the system E1710 I O channel check error Review clear SEL The system BIOS has reported an I O channel che...

Страница 28: ...nent that resides in PCI configuration space at bus device function Remove and reseat the PCIe expansion cards If the problem persists see Troubleshooting an Expansion Card on page 149 E1714 Unknown error Review clear SEL The system BIOS has determined there has been an error in the system but is unable to determine its origin Check the SEL for more information and then clear the SEL Remove AC pow...

Страница 29: ...onnection SAS cable B is missing or bad Reseat the cable If the problem persists replace cable If the problem persists see Getting Help on page 161 E1A1D Control panel USB cable not detected Check cable USB cable to the control panel is missing or bad Reseat the cable If the problem persists replace cable If the problem persists see Getting Help on page 161 E2010 Memory not detected Inspect DIMMs ...

Страница 30: ... see Getting Help on page 161 E2015 DMA Controller failure Power cycle AC DMA controller failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 161 E2016 Interrupt Controller failure Power cycle AC Interrupt controller failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting...

Страница 31: ...SIO failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 161 E201B Keyboard Controller error Power cycle AC Keyboard controller failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 161 E201C SMI initialization failure Power cycle AC System management inter...

Страница 32: ...e Processor configuration failure Check screen for specific error messages See Troubleshooting the Processor on page 150 E2021 Incorrect memory configuration Review User Guide Incorrect memory configuration Check screen for specific error messages See Troubleshooting System Memory on page 145 E2022 General failure during POST Check screen message General failure after video Check screen for specif...

Страница 33: ...equentially on the LCD The eleventh message instructs the user to check the SEL for details on the events Check the SEL for details on the events Remove AC power to the system for 10 seconds or clear the SEL I1912 SEL full Review clear log The SEL is full of events and is unable to log any more Check the SEL for details on the events then clear the SEL I1920 iDRAC6 Upgrade Successful iDRAC6 has be...

Страница 34: ...out of range the LCD displays the fault when the temperature returns to the acceptable range the message is removed from the LCD For other faults you must take action to remove the message from the display Clear the SEL You can perform this task remotely but you will lose the event history for the system Power cycle Turn off the system and disconnect it from the electrical outlet wait approximatel...

Страница 35: ...ystem messages appear on the screen to notify you of a possible problem with the system NOTE If you receive a system message not listed in the table check the documentation for the application that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action Table 1 2 System Messages Message Causes Corrective Actions Alert iDR...

Страница 36: ...hat system may power down without warning The system configuration of processor memory modules and expansion cards may not be supported by the power supplies If any system components were just upgraded return the system to the previous configuration If the system boots without this warning then the replaced component s are not supported with this power supply If Energy Smart power supplies are ins...

Страница 37: ...umper is installed on system board Please run SETUP NVRAM_CLR jumper is installed in the clear setting CMOS has been cleared Move the NVRAM_CLR jumper to the default position pins 3 and 5 See Figure 6 1 for jumper location Restart the system and re enter the BIOS settings See Using the System Setup Program and UEFI Boot Manager on page 51 CPU set to minimum frequency The processor speed may be int...

Страница 38: ...management software or the System Setup program for NIC settings If a problem is indicated see Troubleshooting a NIC on page 139 Error 8602 Auxiliary Device Failure Verify that mouse and keyboard are securely attached to correct connectors Mouse or keyboard cable is loose or improperly connected Reseat the mouse or keyboard cable Defective mouse or keyboard Ensure that the mouse or keyboard is ope...

Страница 39: ... button and then enter the System Setup program to enable the USB port s See Entering the System Setup Program on page 52 Manufacturing mode detected System is in manufacturing mode Reboot to take the system out of manufacturing mode Maximum rank count exceeded The following DIMM has been disabled x Invalid memory configuration The system will run but with the specified memory module disabled Ensu...

Страница 40: ...e detected on x Invalid memory configuration Mismatched memory modules are installed Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 98 No boot device available Faulty or missing optical drive subsystem hard drive or hard drive subsystem or no bootable USB key installed Use a bootable optical drive or hard drive If the...

Страница 41: ...d in the specified slot Reseat the PCIe card in the specified slot number See Troubleshooting an Expansion Card on page 149 If the problem persists see Getting Help on page 161 Plug Play Configuration Error Error encountered in initializing PCIe device faulty system board Install the NVRAM_CLR jumper in the clear position pins 1 and 3 and reboot the system See Figure 6 1 for jumper location If the...

Страница 42: ...147 or Troubleshooting a Hard Drive on page 149 for the appropriate drive s installed in your system SATA Port x device not found There is no device connected to the specified SATA port Information only Sector not found Seek error Seek operation failed Faulty hard drive USB device or USB medium Replace the USB medium or device Ensure that the USB or SAS backplane cables are properly connected See ...

Страница 43: ...y on page 145 The following DIMMs should match in geometry x x Invalid memory configuration The specified memory modules do not match in size number of ranks or number of data lanes Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 98 The following DIMMs should match in rank count x x The following DIMMs should match in ...

Страница 44: ... See System Battery on page 122 Timer chip counter 2 failed Faulty system board See Getting Help on page 161 TPM configuration operation honored System will now reset A TPM configuration command has been entered The system will reboot and execute the command Information only TPM configuration operation is pending Press I to Ignore OR M to Modify to allow this change and reset the system WARNING Mo...

Страница 45: ...tructions on performing a field replacement of the flash memory Unexpected interrupt in protected mode Improperly seated memory modules or faulty keyboard mouse controller chip Reseat the memory modules See Troubleshooting System Memory on page 145 If the problem persists see Getting Help on page 161 Unsupported CPU combination Unsupported CPU stepping detected Processor is not supported by the sy...

Страница 46: ...SEL for information that was logged during the error See the applicable troubleshooting section in Troubleshooting Your System on page 137 for any faulty components specified in the SEL Warning Control Panel is not installed The control panel is not installed or has a faulty cable connection Install the control panel or check the cable connections between the display module the control panel board...

Страница 47: ... 117 Warning PSU mismatch PSU redundancy lost Check PSU A High Output power supply and an Energy Smart power supply are installed in the system at the same time Install two High Output or two Energy Smart power supplies in the system You can also run the system on one power supply until you can obtain two power supplies of the same type See Troubleshooting Power Supply on page 143 Warning Unsuppor...

Страница 48: ...54 for more information about system diagnostics Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation at support dell com manuals Write fault Write fault on selected drive Faulty U...

Страница 49: ...ntation at support dell com manuals provides information about installing and using the systems management software The Power Infrastructure Information Update at support dell com manuals provides information about system power consumption and sizing the infrastructure Any media that ships with your system that provides documentation and tools for configuring and managing your system including tho...

Страница 50: ...50 About Your System ...

Страница 51: ...bit boot interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the UEFI Boot Manager on page 63 for more information on this interface You must select the boot mode in the Boot Mode field of the Boot Settings screen of the System Setup Program Once you specify the boot mode the system boots in the specified boot mode and you then pr...

Страница 52: ...message and suggestions for correcting errors NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using the System Setup Program Navigation Keys NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Keys Action Up arrow or Shift Tab Moves to the previous field...

Страница 53: ...ir respective options in the following sections where applicable Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen on page 55 Processor Settings Displays information related to the processor speed cache size and so on See ...

Страница 54: ...pecify related features and options See Serial Communication Screen on page 58 Power Management Enables you to manage power usage of the processor fans and memory modules with preconfigured or customized settings See Power Management Screen on page 60 System Security Displays a screen to configure the system password and setup password features See System Security Screen on page 61 Using the Syste...

Страница 55: ...ys the amount of system memory System Memory Type Displays the type of system memory System Memory Speed Displays the system memory speed Video Memory Displays the amount of video memory System Memory Testing Enabled default Specifies whether system memory tests are run at system boot Options are Enabled and Disabled Option Description 64 bit Specifies if the processor supports 64 bit extensions C...

Страница 56: ...s Processor X ID Displays the family model level 2 cache size level 3 cache size and number of cores of the processor Option Description SATA Controller ATA default Allows the embedded SATA to be set to Off ATA or RAID modes NOTE The UEFI support is disabled if SATA is set to the RAID mode Port A Auto default Auto enables BIOS support for the device attached to SATA port A Off disables BIOS suppor...

Страница 57: ...ode is set to UEFI you can access the UEFI boot manager utility by rebooting the system and pressing F11 when prompted to do so Boot Sequence Retry Disabled default If this field is enabled and the system has failed to boot the system will reattempt to boot after 30 seconds Option Description User Accessible USB Ports All Ports On default Enables or disables the user accessible USB ports Options a...

Страница 58: ...mbedded Video Controller Enabled default Enables or disables BIOS support for the integrated video controller NOTE This field can be disabled only if an add in video card is present If this field is disabled remote access features such as virtual KVM are not available Option Description PCIe device Use the and keys to manually select an IRQ for a given device or select Default to allow the BIOS to...

Страница 59: ...to the external serial connector NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Failsafe Baud Rate 115200 default Displays the failsafe baud rate used for console redirection BIOS attempts to determine the baud rate automatically This failsafe baud rate is used only if the...

Страница 60: ...ating system for control The operating system sets the processor performance based on processor utilization Active Power Controller sets the CPU power to System DBPM the fan power to Minimum Power and the memory power to Maximum Performance The BIOS sets the processor performance based on processor utilization Maximum Performance sets all fields to Maximum Performance If you select Custom you can ...

Страница 61: ...Using the System Password on page 66 for more information TPM Security Off default Sets the reporting of the Trusted Platform Module TPM in the system If Off the presence of the TPM is not reported to the operating system If On with Pre boot Measurements the system reports the TPM to the operating system and stores the pre boot measurements to the TPM during POST If On without Pre boot Measurement...

Страница 62: ... NMI Button Disabled default CAUTION Use the NMI button only if directed to do so by qualified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Enables or disables the NMI feature AC Power Recovery Last default Determines how the system reacts when power is restored If set to Last the system returns to the...

Страница 63: ... installed from the BIOS boot mode NOTE The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager The UEFI Boot Manager enables you to Add delete and arrange boot options Access the System Setup program and BIOS level boot options without rebooting To enter the UEFI Boot Manager 1 Turn on or restart your system 2 Press F11 after you see the following message F11...

Страница 64: ...o boot to devices starting with the first item in the boot order If the boot attempt fails the system will continue with the next item in the boot order until the boot is successful or no more boot options are found Boot options Displays the list of available boot options marked with asterisks Select the boot option you wish to use and press Enter NOTE If you hot add a boot device press ESC to ref...

Страница 65: ...ot Option Deletes an existing boot option Enable Disable Boot Option Disables and enables a boot option in the boot option list Change Boot Order Changes the order of the boot option list One Time Boot From File Sets a one time boot option not included in the boot option list Option Description System Setup Accesses the System Setup program without rebooting System Services Restarts the system and...

Страница 66: ...abled position System Password is Not Enabled and Password Status is Unlocked To assign a system password 1 Verify that Password Status is Unlocked 2 Highlight the System Password option and press Enter 3 Type your new system password You can use up to 32 characters in your password As you type placeholders appear in the field The password assignment is not case sensitive Certain key combinations ...

Страница 67: ...ncorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message that the system has halted and will shut down Even after you shut down and restart the system the error message continues to be displayed until the correct password...

Страница 68: ... erase a character press Backspace or the left arrow key When you verify the password the Setup Password changes to Enabled The next time you enter the System Setup program the system prompts you for the setup password A change to the Setup Password option becomes effective immediately restarting the system is not required Operating With a Setup Password Enabled If Setup Password is Enabled you mu...

Страница 69: ...ng the boot sequence and can function independently of the operating system NOTE Certain platform configurations may not support the full set of features provided by Unified Server Configurator The following features of Unified Server Configurator are supported on systems with Baseboard Management Controller BMC Installing an operating system Running diagnostics to validate the memory I O devices ...

Страница 70: ...r state or the system s operating system Provides text console redirection for system setup text based utilities and operating system consoles NOTE To remotely access the BMC through the integrated NIC you must connect the network connection to integrated NIC1 For additional information on using BMC see the documentation for the BMC and systems management applications Entering the BMC Setup Module...

Страница 71: ...stem consoles In addition the iDRAC Configuration Utility enables you to Configure enable or disable the iDRAC6 local area network through the dedicated iDRAC6 Enterprise card port or the embedded NIC1 Enable or disable IPMI over LAN Enable a LAN Platform Event Trap PET destination Attach or detach the Virtual Media devices Change the administrative user name and password and manage user privilege...

Страница 72: ...72 Using the System Setup Program and UEFI Boot Manager ...

Страница 73: ...the system keylock 1 and 2 Phillips screwdrivers Wrist grounding strap Inside the System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered...

Страница 74: ...System 1 cooling shroud 2 power supply bays 2 3 expansion card risers 2 4 heat sink processor 5 memory modules 6 6 optical drive 7 control panel board 8 display module 9 hard drives 4 10 system cooling fans 5 11 power supply shroud 1 11 3 4 5 6 10 7 8 2 9 ...

Страница 75: ...rom the front panel 4 Unhook the right end of the bezel and pull the bezel away from the system Figure 3 2 Removing and Replacing the Optional Front Bezel Installing the Front Bezel To replace the optional bezel hook the right end of the bezel onto the chassis then fit the free end of the bezel onto the system Secure the bezel with the keylock See Figure 3 2 1 release latch 2 keylock 3 front bezel...

Страница 76: ...ne service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Opening the System 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Rotate the latch release lock counter clockwise to the unlocked position See Figu...

Страница 77: ...y toward the back of the system so that the two pins on the back edge of the cover fit over the corresponding slots on the back edge of the chassis See Figure 3 3 2 Slide the cover towards the front of the chassis till it snaps in position 3 Rotate the latch release lock in a clockwise direction to secure the cover 1 latch release lock 2 indent 1 2 ...

Страница 78: ... on page 75 2 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 3 Open the system See Opening the System on page 76 4 Disconnect the power and data cable from the back of the drive NOTE Note the routing of the power and data cables underneath the tabs on the chassis as you remove them from the system board and drive You must route these cab...

Страница 79: ... System Components 79 Figure 3 4 Removing and Installing the Optical Drive 1 data cable 2 power cable 3 optical drive 4 release latch 5 metal standoffs 2 6 notches 2 7 metal standoffs with notches 2 3 4 5 6 7 1 2 ...

Страница 80: ...and disconnect the system from its electrical outlet 3 Open the system See Opening the System on page 76 4 Align the two notches on the metal standoffs with the slots on the side of the drive 5 Slide the drive into the notches until it is seated firmly and the release latch snaps into place See Figure 3 4 6 Connect the power cable 7 Connect the data cable to the back of the drive and to the SATA c...

Страница 81: ...ld only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To maintain proper system cooling all empty hard drive bays must have hard d...

Страница 82: ...e front bezel See Removing the Front Bezel on page 75 2 Prepare the hard drive for removal Wait until the hard drive indicators on the hard drive carrier signal that the drive can be removed safely See your storage controller documentation for information about hot swap hard drive removal If the hard drive has been online the green activity fault indicator flashes as the hard drive is powered down...

Страница 83: ...stalling a Hard Drive Blank on page 82 CAUTION To maintain proper system cooling all empty hard drive bays must have hard drive blanks installed 6 If applicable replace the front bezel See Installing the Front Bezel on page 75 Figure 3 6 Removing and Installing a Hard Drive Carrier 1 release button 2 hard drive carrier handle 3 hard drive carrier 1 2 3 ...

Страница 84: ... page 81 3 Press the release button on the front of the hard drive carrier and open the handle 4 With the lever on the hard drive carrier open slide the hard drive carrier into the hard drive bay until it contacts the backplane 5 Close the hard drive carrier handle to lock the hard drive in place 6 If applicable replace the front bezel See Installing the Front Bezel on page 75 Removing a Hard Driv...

Страница 85: ...nector end of the drive at the back See Figure 3 7 2 Align the screw holes on the hard drive with the back set of holes on the hard drive carrier When aligned correctly the back of the hard drive will be flush with the back of the hard drive carrier 3 Attach the four screws to secure the hard drive to the hard drive carrier 1 screws 4 2 hard drive 3 SAS SATA screw hole 4 hard drive carrier 3 2 4 1...

Страница 86: ...PCI Express Generation 1 and Generation 2 expansion cards are supported in the slot CAUTION To ensure proper cooling only one of the two expansion cards can have a power consumption of greater than 15 W up to 25 W maximum not including the integrated storage controller Table 3 1 provides a guide for installing expansion cards to ensure proper cooling and mechanical fit The expansion cards with the...

Страница 87: ...dapter 1 2 2 7 QLE2562 FC8 Dual Channel HBA 1 2 2 8 LPe12002 FC8 Dual Channel HBA 1 2 2 9 QLE2560 FC8 Single Channel HBA 1 2 2 10 LPe12000 FC8 Single Channel HBA 1 2 2 11 Quad port Intel x4 PCIe copper GbE NIC 1 2 2 12 Dual port Intel x4 PCIe copper GbE NIC 1 2 2 13 Dual port Brcm 5709 PCIe copper GbE NIC Xinan based TOE 1 2 2 14 Dual port Brcom 5709 PCIe copper GbE NIC Xinan based TOE Isoe 1 2 2 ...

Страница 88: ... the System on page 76 3 Disconnect all cables from the card 4 Lift the expansion card latch See Figure 3 8 5 Grasp the expansion card by its edges and carefully remove it from the connector on the expansion card riser 6 If you are removing the expansion card permanently install a metal filler bracket over the empty expansion card slot opening 7 Replace the expansion card latch NOTE You must insta...

Страница 89: ...tion For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 If applicable remove the front bezel See Removing the Front Bezel on page 75 4 Open the system See Opening the System on page 76 5 Lift the expansion card latch and remove the filler bracket See Figure 3 8 6 Holding the ex...

Страница 90: ...0 Close the system See Closing the System on page 77 11 If applicable replace the front bezel See Installing the Front Bezel on page 75 12 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 1 expansion card latch 2 expansion card 3 filler bracket 4 expansion card riser 2 1 4 3 ...

Страница 91: ...e service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 76 3 If installed remove the expansion card from the expansi...

Страница 92: ...ling System Components Figure 3 9 Installing and Removing an Expansion Card Riser 1 expansion card risers 2 2 expansion card slot 3 expansion card riser sockets 2 4 riser guide posts 2 5 riser guides 2 4 1 2 3 5 ...

Страница 93: ... to its electrical outlet and turn the system on including any attached peripherals Cooling Shroud The system board shroud covers the processor heat sink and memory modules and provides air flow to these components Airflow is facilitated by the cooling fan modules which are positioned directly beneath the cooling shroud The power distribution board shroud covers the power distribution board behind...

Страница 94: ...als and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 76 3 Remove the SAS backplane cables routed over the shroud from the system board 4 Hold the touch points and gently lift the shroud straight up and away from the system board See Figure 3 10 Figure 3 10 Removing and Installing the Cooling Shroud 1 power distribution board shroud 2 system boar...

Страница 95: ...ed with your system Removing the Integrated Storage Controller Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Rea...

Страница 96: ... 75 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Figure 3 11 Removing and Installing the Integrated Storage Controller Card 1 integrated storage controller card connector 2 integrated storage controller card 3 release tab 4 alignment guides 2 2 1 4 3 ...

Страница 97: ...card See Removing an Expansion Card on page 88 4 To install the integrated storage controller card a Hold the card by its edges b Align the card with the alignment guides c Insert the card edge connector firmly into the connector until the card is fully seated 5 Close the system See Closing the System on page 77 6 Reconnect the system to its electrical outlet and turn the system on including any a...

Страница 98: ...cal configurations Memory modules are installed in the numeric order of the sockets beginning with 1 to 6 If memory modules with different speeds are installed they will operate at the speed of the slowest installed memory module s Mode Specific Guidelines Your system supports both single channel and dual channel modes A minimal single channel configuration of one 1 GB memory module is also suppor...

Страница 99: ...ing System Components 99 Table 3 2 Sample UDIMM Memory Configuration Memory Module Size Memory Sockets 1 3 5 2 4 6 Physical Memory GB 1 GB X X X X X X X 1 2 4 2 GB X X X X X X X 2 4 8 4 GB X X X X X X X 4 8 16 ...

Страница 100: ...ts Table 3 3 Sample RDIMM Memory Configuration Memory Module Size Memory Sockets 1 3 5 2 4 6 Physical Memory GB 1 GB X X X X X X X X X X X X X 1 2 4 6 2 GB X X X X X X X X X X X X X 2 4 8 12 4 GB X X X X X X X 4 8 16 8 GB X X X X 32 ...

Страница 101: ... telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 76 3 Remove the cooling shroud See Removing the Coo...

Страница 102: ...wn on the memory module with your thumbs to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed 9 Repeat step 5 through step 8 of this procedure to install the remaining memory modules See Table 3 2 10 Replace the cooling shroud See Ins...

Страница 103: ...e memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with ...

Страница 104: ...em without the cooling fan CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that...

Страница 105: ...pairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that the fan is oriented correctly Orient the fan module so that the side with the power cable faces toward the back of ...

Страница 106: ...roduct documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page...

Страница 107: ...place the expansion card See Installing an Expansion Card on page 89 8 Close the system See Closing the System on page 77 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 1 iDRAC6 Express card 2 iDRAC6 Express card connector 3 retention standoff tab 1 2 3 ...

Страница 108: ...utlet 2 Open the system See Opening the System on page 76 3 If installed remove the expansion card from the expansion card slot See Removing an Expansion Card on page 88 4 Pull back slightly on the retention standoff tab at the front edge of the card and gently lift the card off the retention standoff See Figure 3 14 As the holder releases from the standoff the connector under the card disengages ...

Страница 109: ...stem including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 76 3 If installed remove the expansion card from the expansion card slot See Removing an Expansion Card on page 88 4 Remove the plastic filler plug for the iDRAC6 Enterprise port from the system back panel 5 Angle the card so that the RJ 45 connector fits th...

Страница 110: ... See Installing an Expansion Card on page 89 8 Close the system See Closing the System on page 77 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 1 VFlash SD card 2 VFlash media slot 3 iDRAC6 Enterprise card connector 4 retention standoff posts 2 5 iDRAC6 Enterprise card 3 2 1 4 5 ...

Страница 111: ...ion card from the expansion card slot See Removing an Expansion Card on page 88 5 Remove the VFlash media card if installed from the iDRAC6 Enterprise card See Removing a VFlash Media Card on page 112 6 Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off of the retention standoffs As the card releases from the standoffs the connector unde...

Страница 112: ...lease it and pull the card from the card slot Processor Removing a Processor CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your war...

Страница 113: ...k retention screws See Figure 3 16 6 Wait 30 seconds for the heat sink to loosen from the processor 7 Loosen the other heat sink retention screws 8 Gently lift the heat sink off of the processor and set the heat sink aside with the thermal grease side facing up CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly gra...

Страница 114: ...way See Figure 3 17 12 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor CAUTION Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board 1 heat sink retention screws 4 2 heat sink 1 2 ...

Страница 115: ...Installing System Components 115 Figure 3 17 Removing and Installing a Processor 1 processor 2 notch in processor 3 socket key 4 ZIF socket 5 processor shield 6 socket release lever 1 5 4 6 3 2 ...

Страница 116: ...cessor with the socket keys on the ZIF socket See Figure 3 17 CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket 4 With the release lever on the processor socket in the open position align the processor with the socket keys and set the processor lightly in the socket CAUTION Do not use force to seat t...

Страница 117: ...t power supply If two power supplies are installed the second power supply provides hot swappable power redundancy In redundant mode the system distributes the power load across both power supplies to maximize efficiency When a power supply is removed with the system powered on the full power load is picked up by the remaining power supply Removing a Redundant Power Supply CAUTION Many repairs may...

Страница 118: ...latch and lift the optional cable management arm if it interferes with power supply removal For information about the cable management arm see the system s rack documentation 3 Press the release latch and pull the power supply straight out to release it from the power distribution board and clear the chassis Figure 3 18 Removing and Installing a Redundant Power Supply 1 power supply 2 release latc...

Страница 119: ...into place See Figure 3 18 NOTE If you unlatched the cable management arm in step 2 of the previous procedure relatch it For information about the cable management arm see the system s rack documentation 4 Connect the power cable to the power supply and plug the cable into a power outlet CAUTION When connecting the power cable secure the cable with the Velcro strap NOTE When installing hot swappin...

Страница 120: ...overed by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and all attached peripherals 2 Disconnect the power cable from the power source 3 Disconnect the power cable from the power supply and remove the Velcro straps that bundle and secure the system cables NOTE You may have to unlatch and lift the optional cable management arm if it interfer...

Страница 121: ...Installing System Components 121 Figure 3 19 Removing and Installing a Non Redundant Power Supply 1 power supply 2 screw 3 8 pin power cable 4 24 pin power cable 5 SATA power cable 1 2 3 5 4 ...

Страница 122: ...ystem on including any attached peripherals System Battery Replacing the System Battery WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional info CAUTION Many repairs may only be done by a certified service technician You should only pe...

Страница 123: ... socket until it snaps into place 7 Close the system See Closing the System on page 77 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 9 Enter the System Setup program to confirm that the battery is operating properly See Entering the System Setup Program on page 52 10 Enter the correct time and date in the System Setup program s Time and D...

Страница 124: ... instructions that came with the product 1 If applicable remove the front bezel See Removing the Front Bezel on page 75 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system See Opening the System on page 76 4 Disconnect the control panel cable at the back of the control panel board See Figure 3 21 CAUTION Do not pull ...

Страница 125: ...Removing and Installing the Control Panel Assembly Optional 1 display module cable 2 control panel board 3 control panel data cable 4 internal USB Connector 5 mounting screws 6 power cable 7 front panel screw 2 8 LCD display module 1 3 5 2 6 7 8 4 ...

Страница 126: ...ontrol panel cables to the control panel board 5 Close the system See Closing the System on page 77 6 If applicable replace the front bezel See Installing the Front Bezel on page 75 7 Reconnect the system to the power source and turn on the system and attached peripherals SAS Backplane Removing the SAS Backplane CAUTION Many repairs may only be done by a certified service technician You should onl...

Страница 127: ... power cable from the SAS backplane 5 Disconnect the SAS data cables from the backplane See Figure 3 22 6 Remove the optical drive cable control panel cable power cable data cables and USB cables 7 Press the two blue retention latches at either ends of the SAS backplane and lift it upwards and out of the retention hooks Be careful to avoid damaging the other components on the face of the board See...

Страница 128: ...128 Installing System Components Figure 3 22 Removing and Installing a SAS Backplane 1 backplane retention latches 2 2 SAS backplane power cable 3 SAS A cable 4 SAS backplane 5 SAS B cable 1 2 3 4 5 ...

Страница 129: ...backplane a Lower the backplane into the system being careful to avoid damaging components on the face of the board b Align the two blue retention latches on either ends with the guide posts on the system board See Figure 3 22 c Slide the backplane downward until the two blue retention latches snap into place 2 Connect the SAS data and power cables to the SAS backplane 3 Reconnect the other device...

Страница 130: ...telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Remove the power supplies from the system See Removing a Redundant Power Supply on page 117 3 Open the system...

Страница 131: ...onents 131 Figure 3 23 Removing and Installing the Power Distribution Board 1 screws 2 2 power supply cables 2 3 power distribution board 4 standoffs 2 5 fan module cable connectors 2 6 fan module power cables 2 4 1 2 5 3 6 ...

Страница 132: ...ard assembly 2 Align the power distribution board with the standoffs on the chassis See Figure 3 23 3 Install the two screws that secure the power distribution board to the chassis See Figure 3 23 4 Connect the power distribution cables to the system board see System Board on page 133 and fan cable connectors to the power distribution board as shown in Figure 3 23 5 Replace the power supplies See ...

Страница 133: ...gram before you can access the encrypted data on your hard drives 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 If applicable remove the front bezel See Removing the Front Bezel on page 75 3 Open the system See Opening the System on page 76 4 Remove the cooling shroud See Removing the Cooling Shroud on page 93 5 Remove any expansion card See ...

Страница 134: ...of the system board 13 Remove the screws securing the system board to the chassis and then slide the system board assembly toward the front of the chassis CAUTION Do not lift the system board assembly by grasping a memory module processor or other components 14 Grasp the system board assembly by its edges and lift the assembly away from the chassis See Figure 3 24 Figure 3 24 Removing and Installi...

Страница 135: ...odule processor or other components 4 Slightly lift up the front of the system board and maneuver the system board to the bottom of the chassis until it lays completely flat 5 Push the system board toward the back of the chassis until the board is in place 6 Tighten the screws that secure the system board to the chassis See Figure 3 24 7 Transfer the processor and the heat sink to the new system b...

Страница 136: ...ng the Cooling Shroud on page 95 15 Close the system See Closing the System on page 77 16 If applicable replace the front bezel See Installing the Front Bezel on page 75 17 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals ...

Страница 137: ... s hardware check for the following conditions If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system will hang The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager on page 51 Invalid memory configurations could cause the syst...

Страница 138: ...olved restart the system enter the System Setup program and check if the non functioning USB ports are enabled 4 Replace the keyboard mouse with another working keyboard mouse 5 If the problem is resolved replace the faulty keyboard mouse 6 If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system 7 Power down all attached USB dev...

Страница 139: ... a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help on page 161 Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Running the System Diagnostics on page 153 2 Restart the system and check for any system messages pertaining to the NIC controller 3 Check the appropriate indi...

Страница 140: ...tting Help on page 161 Troubleshooting a Wet System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the...

Страница 141: ...n page 89 9 Restart the system 10 Run the appropriate online diagnostic test See Running the System Diagnostics on page 153 If the tests fail see Getting Help on page 161 Troubleshooting a Damaged System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the...

Страница 142: ...ation This situation is caused by a defective battery 1 Re enter the time and date through the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 51 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup program If the date and time ar...

Страница 143: ...r supply If the problem is not resolved by replacing the power supply see Getting Help on page 161 Troubleshooting System Cooling Problems CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servi...

Страница 144: ...duct 1 Locate the faulty fan indicated by the diagnostic software 2 Turn off the system and all attached peripherals 3 Open the system See Opening the System on page 76 4 Reseat the fan s power cable 5 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the fan functions properly close the system See Closing the System on page 77 6 If the fan does not f...

Страница 145: ... follow the corrective actions provided by the diagnostic program 2 If the system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power 3 Turn on the system and attached peripherals and note the messages on the screen Go to step 12 if an error message appears indicating a fault wit...

Страница 146: ... indicates a specific memory module as faulty swap or replace the module 15 To troubleshoot an unspecified faulty memory module replace the memory module in the first DIMM socket with a module of the same type and capacity See Installing Memory Modules on page 101 16 Close the system See Closing the System on page 77 17 Reconnect the system to its electrical outlet and turn on the system and attac...

Страница 147: ...am and ensure that the drive s controller is enabled See Entering the System Setup Program on page 52 3 Run the appropriate online diagnostic test See Running the System Diagnostics on page 153 4 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 5 Open the system See Opening the System on page 76 6 Ensure that the interface cable is securely connecte...

Страница 148: ...o the external port on the controller card 5 For SCSI tape drives verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated based on the interface cable used to connect the drive See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination 6 Run the appropriate onli...

Страница 149: ...e installed and are configured correctly See the operating system documentation for more information 3 Restart the system enter the System Setup program and verify that the drives appear in the System Setup program See Entering the System Setup Program on page 52 Troubleshooting an Expansion Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubl...

Страница 150: ...nostic test If the tests fail see Getting Help on page 161 Troubleshooting the Processor CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered...

Страница 151: ...Your System 151 7 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 8 Run the appropriate online diagnostic test If a problem is still indicated see Getting Help on page 161 ...

Страница 152: ...152 Troubleshooting Your System ...

Страница 153: ... ports NICs CMOS and more If you are unable to identify the problem using the online diagnostics then use the embedded system diagnostics The files required to run the online diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the Dell Online D...

Страница 154: ... the Life Cycle Controller screen CAUTION Use the embedded system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press F10 2 Click Diagnostics in the left pane and click Launch Diagnostics in the right pane The Diagnostics menu allows you to run all or specific diagnostics tests or to exit System Diagnost...

Страница 155: ...Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device Non Interactive Tests Only Runs only tests that require no user intervention Quick Tests Only Runs only the quick tests on the device Show Ending Timestamp Time stamps the test log Test Iterations Selects the number of times the test is run Log Output File ...

Страница 156: ...156 Running the System Diagnostics Configuration Displays basic configuration information about the currently selected device Parameters Displays parameters that you can set for the test ...

Страница 157: ...rd Jumpers Figure 6 1 shows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings Table 6 1 System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled pins 4 6 NVRAM_CLR default The configuration settings are retained at system boot pins 3 5 The configuration settings ...

Страница 158: ...158 Jumpers and Connectors System Board Connectors Figure 6 1 System Board Connectors 1 21 20 19 17 16 15 14 13 11 10 9 8 5 7 6 2 4 3 18 12 ...

Страница 159: ... System fan 3 connector 10 5 3 1 6 4 2 Memory module slot 5 Memory module slot 3 Memory module slot 1 white release lever Memory module slot 6 Memory module slot 4 Memory module slot 2 white release lever 11 12 V 4 pin power connector 12 PWR_CONN 24 pin power connector 13 CTRL_PNL Control panel connector 14 SATA_A SATA connector A 15 SATA_B SATA connector B 16 SATA_C SATA connector C 17 SATA_D SAT...

Страница 160: ...See Closing the System on page 77 5 Reconnect your system and peripherals to their electrical outlets and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug NOTE If you assign a new system and or setup password with the jumper plu...

Страница 161: ... based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropria...

Страница 162: ...162 Getting Help ...

Страница 163: ...ntrusion switch 74 contacting Dell 161 control panel assembly LCD panel features 14 removing 124 cooling fan replacing 105 cooling fans 104 troubleshooting 144 cooling shroud installing 95 removing 93 cover closing 77 opening 76 D damaged systems troubleshooting 141 Dell contacting 161 diagnostics advanced testing options 155 when to use 154 DIMMs See memory modules DIMMs drive blank removing 81 E...

Страница 164: ...ot swappable installing 84 heat sink 114 I iDRAC Configuration Utility 71 iDRAC6 Enterprise Card 109 iDRAC6 Express Card 106 indicators back panel 18 NIC 20 power 21 installing cooling shroud 95 expansion card 89 expansion card riser 93 hard drive hot swappable 84 hard drive blank 82 memory modules 101 optical drive 78 power supply blank 120 processor 116 SAS backplane board 129 SAS controller 97 ...

Страница 165: ...cessing system features 11 power indicators 21 power supplies indicators 21 removing 117 119 120 122 replacing 119 122 power supply troubleshooting 143 power supply blank 119 processor removing 112 116 See processor troubleshooting 150 upgrades 112 R removing bezel 75 control panel assembly 124 cooling shroud 93 cover 76 expansion card 88 hard drives hot pluggable 82 hard drive blank 81 memory mod...

Страница 166: ...features 11 support contacting Dell 161 system closing 77 opening 76 system board installing 135 jumpers 157 removing 133 system cooling troubleshooting 143 system features accessing 11 system messages 35 system password 66 system setup options 53 system setup program boot settings 57 entering 52 integrated devices options 57 keystroke 52 memory settings 55 PCI IRQ assignments 58 power management ...

Страница 167: ...45 NIC 139 power supply 143 processor 150 system cooling 143 tape drive 148 video 138 wet system 140 U UEFI Boot Manager entering 63 main screen 64 System Utilities screen 65 UEFI Boot Manager Screen 64 upgrades processor 112 USB device back panel connectors 18 V VFlash media 112 video troubleshooting 138 W warning messages 48 warranty 49 wet system troubleshooting 140 ...

Страница 168: ...Index 168 ...

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