Dell Dimension L c Series, Справочное и ремонтное руководство

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Getting Help 7-1
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This chapter describes the tools Dell provides to help you when you have a problem
with your computer. It also tells you when and how to call Dell for technical or cus-
tomer assistance.
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If you need assistance with a technical problem, perform the following steps:
1. Complete the basic troubleshooting checks described in “Checking the Basics”
in Chapter 4.
2. Run the Dell Diagnostics as described in “Running the Dell Diagnostics” in
Chapter 4.
3. Make a copy of the Diagnostics Checklist (found later in this chapter), and fill it
out.
4. Use Dell’s extensive suite of online support services available at Dell’s World
Wide Web site ( http://support.dell.com ) for help with installation and
troubleshooting procedures.
For more information, refer to “World Wide Web on the Internet” found later in
this chapter.
5. If the preceding steps have not resolved the problem and you need to talk to a
Dell technician, call Dell’s technical support service.
The system information label provides your system's five-character service tag
sequence and your Express Service Code (if applicable). The label is located on
the upper-left corner of the computer.
When prompted by Dell’s automated telephone system, enter your Express Ser-
vice Code to route the call directly to the proper support personnel.
NOTE: Dell’s Express Service Code system may not be available in all countries.
For instructions on using the technical support service, refer to “Technical Sup-
port Service” and “Before You Call” found later in this chapter.