Checking Inside Your Computer 6-7
The following subsections provide troubleshooting checks for some specific types of
drives.
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If you completed the basic drive checks (refer to Drives in Chapter 4 and this chap-
ter) and suspect a problem with a CD-ROM or DVD-ROM drive, perform the following
checks:
Check for hardware conflicts as described in Resolving Software and Hardware
Incompatibilities in Chapter 5.
If your system is running Windows 98, double-click the
System
icon in the
Con-
trol
Panel
and check the
Performance
tab for any system messages regarding
compatibility.
Clear NVRAM as described in Clearing NVRAM in Appendix B.
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If you completed the basic drive checks (refer to Drives in Chapter 4 and this chap-
ter) and suspect a problem with a hard-disk drive, clear NVRAM as described in
Clearing NVRAM in Appendix B.
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If an error message indicates a system board problem, the boot routine does not
complete (refer to Start-Up Routine in Chapter 4), or if the power supply fan does
not spin when power is on, perform the following steps:
1.
Verify that the electrical outlet to which the computer is connected is properly
functioning. Test the electrical outlet with another electrical device, such as a
lamp.
2. Remove the computer cover and rotate the power supply as described in
Removing and Replacing the Computer Cover and Rotating the Power Supply
Away From the System Board in Chapter 2.
3. Remove all expansion cards as described in Removing Expansion Cards in
Chapter 2.
4. If the system does not boot, check connections and perform the following steps:
a. Reseat the control panel cable and power cable connectors from the power
supply to the system board (see Figure 2-5 for connector locations).
b. Remove the hard-disk drive as described in step 4 of Replacing the Hard-
Disk Drive in Chapter 3. Disconnect the DC power cable connectors to all
other drives
except
for the 3.5-inch diskette drive and the CD-ROM/
DVD-ROM drive.
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