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Troubleshooting

Flashing the BIOS

You may need to flash (update) the BIOS when an update is available or when you replace the system board.
Follow these steps to flash the BIOS:

1

Turn on your computer.

2 Go to

www.dell.com/support

3 Click Product support, enter the Service Tag of your computer, and then click Submit.

NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer
model.

4 Click Drivers & downloads

→

Find it myself.

5  Select the operating system installed on your computer.
6  Scroll down the page and expand BIOS.
7  Click Download to download the latest version of the BIOS for your computer.
8  After the download is complete, navigate to the folder where you saved the BIOS update file.
9  Double-click the BIOS update file icon and follow the instructions on the screen.

Flashing BIOS (USB key)

1

Follow the procedure from step 1 to step 7 in "

Flashing the BIOS

" to download the latest BIOS setup program file.

2 Create a bootable USB drive. For more information see the knowledge base article

www.dell.com/support

3  Copy the BIOS setup program file to the bootable USB drive.
4  Connect the bootable USB drive to the computer that needs the BIOS update.
5  Restart the computer and press F12 when the Dell logo is displayed on the screen.
6  Boot to the USB drive from the One Time Boot Menu.
7  Type the BIOS setup program filename and press Enter.
8  The BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update.

Enhanced Pre-Boot System Assessment (ePSA) diagnostics

CAUTION: Use the ePSA diagnostics to test only your computer. Using this program with other computers may

cause invalid results or error messages.

The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded

with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular

devices or device groups allowing you to:

•

Run tests automatically or in an interactive mode

•

Repeat tests

•

Display or save test results

•

Run thorough tests to introduce additional test options to provide extra information about the failed device(s)

•

View status messages that inform you if tests are completed successfully

•

View error messages that inform you of problems encountered during testing

NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer

terminal when the diagnostic tests are performed.

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Содержание Alienware m15

Страница 1: ...Alienware m15 Service Manual Computer Model Alienware m15 Regulatory Model P79F Regulatory Type P79F001 ...

Страница 2: ...age to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 2019 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2019 03 Rev A02 ...

Страница 3: ...ve components 12 Lifting equipment 12 Recommended tools 13 Screw list 14 Removing the base cover 16 Procedure 16 Replacing the base cover 19 Procedure 19 Removing the battery half length 22 Prerequisites 22 Procedure 22 Replacing the battery half length 23 Procedure 23 Post requisites 23 Removing the battery full length 24 Prerequisites 24 Procedure 24 Replacing the battery full length 25 Procedur...

Страница 4: ...ure 38 Replacing the fans 40 Procedure 40 Post requisites 41 Removing the wireless card 42 Prerequisites 42 Procedure 42 Replacing the wireless card 44 Procedure 44 Post requisites 45 Removing the solid state drive Intel Optane memory module 46 Prerequisites 46 Procedure to remove M 2 2230 solid state drive 46 Procedure to remove M 2 2280 solid state drive 47 Replacing the solid state drive Intel ...

Страница 5: ...quisites 58 Removing the touchpad 59 Prerequisites 59 Procedure 59 Replacing the touchpad 60 Procedure 60 Post requisites 61 Removing the speakers 62 Prerequisites 62 Procedure 62 Replacing the speakers 63 Procedure 63 Post requisites 63 Removing the power adapter port 64 Prerequisites 64 Procedure 64 Replacing the power adapter port 65 Procedure 65 Post requisites 65 Removing the display assembly...

Страница 6: ...lacing the power button board 80 Procedure 80 Post requisites 80 Removing the keyboard 81 Prerequisites 81 Procedure 81 Replacing the keyboard 83 Procedure 83 Post requisites 90 Removing the palm rest 91 Prerequisites 91 Procedure 91 Replacing the palm rest 93 Procedure 93 Post requisites 93 Device drivers 95 Intel Chipset Software Installation Utility 95 Video drivers 95 Intel Serial IO driver 95...

Страница 7: ...ds 101 Troubleshooting 102 Flashing the BIOS 102 Flashing BIOS USB key 102 Enhanced Pre Boot System Assessment ePSA diagnostics 102 Running the ePSA diagnostics 103 System diagnostic lights 103 Enabling Intel Optane memory 104 Disabling Intel Optane memory 104 WiFi power cycle 104 Flea power release 105 Getting help and contacting Alienware 106 Self help resources 106 Contacting Alienware 106 7 ...

Страница 8: ...your computer Click Start Power Shut down NOTE If you are using a different operating system see the documentation of your operating system for shut down instructions 3 Disconnect your computer and all attached devices from their electrical outlets 4 Disconnect all attached network devices and peripherals such as keyboard mouse and monitor from your computer 5 Remove any media card and optical dis...

Страница 9: ...ensure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 9 ...

Страница 10: ...pecially sensitive components such as expansion cards processors memory DIMMs and system boards Very slight charges can damage circuits in ways that may not be obvious such as intermittent problems or a shortened product life span As the industry pushes for lower power requirements and increased density ESD protection is an increasing concern Due to the increased density of semiconductors used in ...

Страница 11: ...rform the test plug the wrist strap s bonding wire into the tester while it is strapped to your wrist and push the button to test A green LED is lit if the test is successful a red LED is lit and an alarm sounds if the test fails Insulator Elements It is critical to keep ESD sensitive devices such as plastic heat sink casings away from internal parts that are insulators and often highly charged Wo...

Страница 12: ...s or use a mechanical lifting device 1 Get a firm balanced footing Keep your feet apart for a stable base and point your toes out 2 Tighten stomach muscles Abdominal muscles support your spine when you lift offsetting the force of the load 3 Lift with your legs not your back 4 Keep the load close The closer it is to your spine the less force it exerts on your back 5 Keep your back upright whether ...

Страница 13: ...Recommended tools The procedures in this document may require the following tools Philips screwdriver 1 Flat head screwdriver Plastic scribe 13 ...

Страница 14: ...ith the configuration ordered Table 1 Screw list Component Secured to Screw type Quantity Screw image Base cover Palm rest assembly M2 5x10 6 Base cover Palm rest assembly M2 5x10 2 Battery Half length Palm rest assembly M2x5 4 Battery Full length Palm rest assembly M2x5 6 Hard drive assembly Palm rest assembly M2x5 4 Heat sink assembly System board M2x3 5 Heat sink assembly System board M2x5 1 Fa...

Страница 15: ...2 5 2 Power adapter port System board and palm rest assembly M2x3 1 Power button board Palm rest assembly M2x3 3 USB Type C port bracket System board M2x3 1 System board Palm rest assembly M2x2 5 Keyboard bracket Palm rest assembly M1 2x2 2 8 Keyboard Palm rest assembly M1 2x1 9 33 15 ...

Страница 16: ...r working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Loosen the three captive screws on the base cover 2 Remove the six screws M2 5x10 that secure the base cover to the palm rest assembly 3 Remove the two screws M2 5x10 from the back that secure the base cover to the palm rest assembly 4 Using a plas...

Страница 17: ...5 Rotate the base cover from front to back and remove the base cover off the palm rest assembly 17 ...

Страница 18: ...6 Using the pull tab disconnect the battery cable from the system board 7 Press and hold the power button for 5 seconds to ground the computer and drain the flea power 18 ...

Страница 19: ...r and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Connect the battery cable to the system board 19 ...

Страница 20: ...to front and place the base cover on the palm rest assembly and snap the base cover into place 3 Tighten the captive screws on the base cover 4 Replace the six screws M2 5x10 that secure the base cover to the palm rest assembly 20 ...

Страница 21: ...5 Replace the two screws M2 5x10 in the back that secure the base cover to the palm rest assembly 21 ...

Страница 22: ...tructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Using the pull tab disconnect the battery cable from the system board applicable only if not disconnected earlier 2 Remove the four screws M2x5 that secure the battery to the palm rest assembly 3...

Страница 23: ...ollow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the battery with the screw holes on the palm rest assembly 2 Replace the four screws M2x5 that secure the battery to the palm rest assembly 3 Connect the battery cable to the system board Post ...

Страница 24: ...structions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Using the pull tab disconnect the battery cable from the system board applicable only if not disconnected earlier 2 Remove the six screws M2x5 that secure the battery to the palm rest assembly 3...

Страница 25: ...ollow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the battery with the screw holes on the palm rest assembly 2 Replace the six screws M2x5 that secure the battery to the palm rest assembly 3 Connect the battery cable to the system board Post r...

Страница 26: ...g inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Prerequisites Remove the base cover Procedure NOTE The hard drive is not available on systems ...

Страница 27: ...4 Remove the four screws M3x3 that secure the hard drive bracket to the hard drive 5 Lift the hard drive off the hard drive bracket 6 Disconnect the interposer from the hard drive assembly 27 ...

Страница 28: ... computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive Procedure NOTE The hard drive is not available on systems shipped with 6 cell full length battery 1 Connect the interposer to the hard drive ass...

Страница 29: ...et to the hard drive 4 Align the screw holes on the hard drive assembly with the screw holes on the palm rest assembly 5 Replace the four screws M2x5 that secure the hard drive assembly to the palm rest assembly 6 Connect the hard drive cable to the system board 29 ...

Страница 30: ...Post requisites Replace the base cover 30 ...

Страница 31: ...your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Locate the memory modules on your computer 2 Use your fingertips to carefully spread apart the securing clips on each end of the memory module slot until the memory mo...

Страница 32: ...3 Remove the memory modules from the memory module slot 32 ...

Страница 33: ... working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the notch on the memory module with the tab on the memory module slot 2 Slide the memory modules firmly into the slot at an angle 3 Press the memory module down until it clicks into place NOTE If you do not hear the click remove the memory mod...

Страница 34: ...the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Prerequisites Remove the base cover Procedure 1 Disconnect the left fan cable from the system board 2 Disconnect the right fan cable from the system board 3 Remove the five sc...

Страница 35: ...6 Lift the heat sink assembly off the system board 7 Remove the fans 35 ...

Страница 36: ...rocessor NOTE If either the system board or the heat sink is replaced use the thermal pad paste provided in the kit to ensure that thermal conductivity is achieved Procedure 1 Replace the fans 2 Place the heat sink assembly on the system board and align the screw holes on the heat sink assembly with the screw holes on the system board 3 Tighten the captive screws in the sequential order 1 2 3 4 5 ...

Страница 37: ...7 Connect the right fan cable to the system board Post requisites Replace the base cover 37 ...

Страница 38: ...inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 6 in Removing the heat sink Procedure 1 Remove the two screws M2x3 that secure the fans to the heat sink 2 Peel the tape securing the left fan to the heat sink 3 Turn the heat sink assembly...

Страница 39: ...5 Lift the fans off the heat sink 39 ...

Страница 40: ...instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the fans on the heat sink and align the screw holes on the fans to the screw holes on the heat sink 2 Adhere the Mylar that secures the fans to the heat sink 3 Turn over the heat sink assembly 4 Adhere the Mylar that secur...

Страница 41: ...5 Replace the two screws M2x3 that secure the fan to the heat sink Post requisites 1 Replace the heat sink 2 Replace the base cover 41 ...

Страница 42: ... After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Locate the wireless card on your computer 2 Remove the screw M2x3 that secures the wireless card bracket to the system board 3 Slide and remove the wireless card bracket from the wireless card 4 Slide and re...

Страница 43: ...5 Disconnect the antenna cables from the wireless card 43 ...

Страница 44: ...e any cables under it 1 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your computer Table 2 Antenna cable color scheme Connectors on the wireless card Antenna cable color Main white triangle White Auxiliary black triangle Black 2 Slide and replace the wireless card bracket on the wireless card 3 Align ...

Страница 45: ...5 Route the antenna cables on to the securing clips on the system board Post requisites Replace the base cover 45 ...

Страница 46: ... the configuration ordered the system may have up to two M 2 solid state drives installed Supported solid state drive configurations per M 2 card slot M 2 2230 solid state drive solid state drive bracket M 2 2280 solid state drive M 2 2280 Intel Optane NOTE For solid state drives above 512 GB or Intel Optane above 118 GB a thermal shield is required for optimal heat dissipation and is installed in...

Страница 47: ...e configurations per M 2 solid state drive slot M 2 2230 solid state drive solid state drive bracket M 2 2280 solid state drive M 2 2280 Intel Optane NOTE For solid state drives above 512 GB or Intel Optane above 118 GB a thermal shield is required for optimal heat dissipation and is installed in the computer when these configurations are ordered If these configurations are installed After Point o...

Страница 48: ...rmal shield from the palm rest assembly and system board 3 Remove the screw M2x2 that secures the M 2 2280 card to the palm rest assembly 4 Slide and remove the M 2 2280 card from the M 2 card slot on the system board 48 ...

Страница 49: ...urations per M 2 solid state drive slot M 2 2230 solid state drive solid state drive bracket M 2 2280 solid state drive M 2 2280 Intel Optane NOTE For solid state drives above 512 GB or Intel Optane above 118 GB a thermal shield is required for optimal heat dissipation and is installed in the computer when these configurations are ordered If these configurations are installed After Point of Sale A...

Страница 50: ...5 Replace the screw M2x3 that secures the M 2 2230 bracket to the palm rest assembly 6 Align the screw holes of the M 2 thermal shield with the screw holes on the palm rest assembly and system board 50 ...

Страница 51: ...512 GB or Intel Optane above 118 GB a thermal shield is required for optimal heat dissipation and is installed in the computer when these configurations are ordered If these configurations are installed After Point of Sale APOS contact Dell support for the thermal shield NOTE Depending on the number of M 2 solid state drives installed at Point of Sale the thermal shield installed in the computer m...

Страница 52: ...lm rest assembly 4 Align the screw holes of the M 2 thermal shield with the screw holes on the palm rest assembly and system board 5 Replace the two screws M2x3 that secure the M 2 thermal shield to the palm rest assembly and system board Post requisites Replace the base cover 52 ...

Страница 53: ...w the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Peel the tape that secures the I O board cable to the I O board 2 Open the latch and disconnect the I O board cable from the I O board 3 Remove the screw M2x5 that secures the I O board ...

Страница 54: ...4 Lift the I O board off the palm rest assembly 54 ...

Страница 55: ...omputer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the USB ports on the I O board with the slots on the palm rest assembly 2 Align the screw hole on the I O board with the screw hole on the palm rest assembly and replace the screw M2x5 that secures the I O board to the palm rest assembly 3 Connect the I O board cab...

Страница 56: ...4 Adhere the tape that secures the I O board cable to the I O board Post requisites Replace the base cover 56 ...

Страница 57: ...ome page at www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Prerequisites 1 Remove the base cover 2 Remove the solid state drive Intel Optane 3 Remove the I O board Procedure 1 Disconnect the coin cell battery from the...

Страница 58: ...s in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Adhere the coin cell battery to the palm rest assembly 2 Adhere the tape that secures the coin cell battery to the palm rest assembly 3 Connect the battery cable to the system board Post requisites 1 Replace the I O board 2 Replace the sol...

Страница 59: ...e safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length whichever applicable Procedure 1 Open the latch and disconnect the touchpad cable from the system board 2 Remove the four screws M2x2 5 that secure the touchpad to the palm rest assembly 3 Slide the t...

Страница 60: ...actices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Slide and place the touchpad into the slot on the palm rest assembly Ensure that the touchpad is aligned with the guides available on the palm rest assembly and the gap on either sides of the touchpad is equal 2 Replace the four screws M2x2 5 that secure the touchpad to the palm rest assembly NOTE Tur...

Страница 61: ...d cable into the connector on the system board and close the latch to secure the touchpad cable Post requisites 1 Replace the battery half length or the battery full length whichever applicable 2 Replace the base cover 61 ...

Страница 62: ...tory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length whichever applicable 3 Follow the procedure from step 1 to step 3 in Removing the hard drive 4 Remove the I O board 5 Remove the system board Procedure 1 Disconnect the speaker cable from the system board 2 Note the speaker cable routing ...

Страница 63: ...he rubber grommets are pushed out of the speakers when removing the speakers push them back in place before replacing the speakers 1 Using the alignment posts and rubber grommets place the speakers in the slots on the palm rest assembly 2 Route the speaker cable through the routing guides on the palm rest assembly 3 Connect the speaker cable to the system board Post requisites 1 Replace the system...

Страница 64: ...age at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step 1 to step 6 in Removing the heat sink Procedure 1 Disconnect the power adapter port cable from the system board 2 Peel the tape that secures the power adapter port cable to the system board 3 Remove the screw M2x3 that secures the power adapter port bracket to the system board and palm ...

Страница 65: ... regulatory_compliance Procedure 1 Connect the power adapter port cable to the system board 2 Adhere the tape that secures the power adapter port cable to the system board 3 Place the power adapter port into the slot and adhere the power adapter port on the palm rest assembly 4 Clip and rotate the power adapter port bracket onto the power adapter port 5 Replace the screw M2x3 that secures the powe...

Страница 66: ...more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the power adapter port Procedure 1 Peel the tape that secures the camera cable to the system board and disconnect the camera cable 2 Peel the tape that secures the display cable to the system board 3 Open the latch and di...

Страница 67: ...5 Remove the two screws M2 5x2 5 that secures the hinges to the palm rest assembly 67 ...

Страница 68: ...6 Rotate the display assembly inward and lift up and away from the palm rest assembly 68 ...

Страница 69: ...efore working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Open the hinges to 90 degree and place the display assembly on the palm rest assembly by rotating outward 69 ...

Страница 70: ...nges to the palm rest assembly 3 Close the display and turn the computer over 4 Slide the display cable into the connector on the system board and close the latch to secure the cable 5 Adhere the tape that secures the display cable to the system board 70 ...

Страница 71: ...the camera cable to the system board and adhere the tape that secures the camera cable to the system board Post requisites 1 Replace the power adapter port 2 Replace the wireless card 3 Replace the base cover 71 ...

Страница 72: ...t make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length whichever applicable 3 Follow the procedure from step...

Страница 73: ...he latch and disconnect the keyboard cable from the system board 7 Open the latch and disconnect the touchpad cable from the system board 8 Open the latch and disconnect the keyboard back light cable from the system board 9 Disconnect the coin cell battery from the system board 10 Disconnect the camera cable from the system board 73 ...

Страница 74: ...11 Disconnect the power button cable from the system board 12 Remove the five screws M2x2 that secure the system board to palm rest assembly 74 ...

Страница 75: ...13 Lift the system board off the palm rest assembly 75 ...

Страница 76: ...hanges you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board Procedure 1 Align the screw hole on the system board with the screw hole on the palm rest assembly 2 Replace the five screws M2x2 that secure the system board to the palm rest assembly 3 Connect the power button cable to the system board 4 Connect the camera ...

Страница 77: ...board 10 Connect the display cable and close the latch to secure the cable 11 Adhere the tape that secures the display cable to the system board 12 Align the screw holes of the USB Type C port bracket with the screw holes on the system board 77 ...

Страница 78: ... Follow the procedure from step 4 to step 6 in Replacing the hard drive 7 Replace the battery half length or the battery full length whichever applicable 8 Replace the base cover Entering the Service Tag in the BIOS setup program 1 Turn on or restart your computer 2 Press F2 when the Dell logo is displayed to enter the BIOS setup program 3 Navigate to the Main tab and enter the Service Tag in the ...

Страница 79: ...es 1 Remove the base cover 2 Remove the battery half length or the battery full length whichever applicable 3 Follow the procedure from step 1 to step 3 in Removing the hard drive 4 Remove the wireless card 5 Follow the procedure from step 1 to step 6 in Removing the heat sink 6 Remove the solid state drive Intel Optane 7 Remove the power adapter port 8 Remove the system board Procedure 1 Peel the...

Страница 80: ...e power button board with the screw holes on the palm rest assembly 2 Replace the three screws M2x3 that secure the power button board to the palm rest assembly 3 Adhere the Mylar that covers the power button board to the palm rest assembly Post requisites 1 Replace the system board 2 Replace the power adapter port 3 Replace the solid state drive Intel Optane 4 Follow the procedure from step 2 to ...

Страница 81: ...age at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length whichever applicable 3 Follow the procedure from step 1 to step 3 in Removing the hard drive 4 Remove the wireless card 5 Follow the procedure from step 1 to step 6 in Removing the heat sink 6 Remove the I O board 7 Remove the solid state drive Intel Optane 8 ...

Страница 82: ... eight screws M1 2x2 2 that secure the keyboard bracket to the palm rest assembly 3 Remove the 33 screws M1 2x1 9 that secure the keyboard to the palm rest assembly 4 Lift the keyboard off the palm rest assembly 82 ...

Страница 83: ...After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the keyboard with the screw holes on the palm rest assembly 2 Replace the 33 screws M1 2x1 9 that secure the keyboard to the palm rest assembly 83 ...

Страница 84: ...secure the keyboard bracket to the palm rest assembly NOTE The keyboard is shipped with a Mylar that has to be adhered to the keyboard bracket after replacing the screws Mylar has three layers clear release paper black Mylar and blue Mylar 84 ...

Страница 85: ...4 Peel the left black Mylar along with the blue Mylar from the clear release paper 85 ...

Страница 86: ...5 Using the alignment holes adhere the keyboard Mylar on the left side of the keyboard bracket 86 ...

Страница 87: ...6 Peel the right black Mylar along with the blue Mylar from the clear release paper 87 ...

Страница 88: ...7 Using the alignment holes adhere the keyboard Mylar on the right side of the keyboard bracket 88 ...

Страница 89: ...8 Peel the blue Mylar from both the sides 89 ...

Страница 90: ...tate drive Intel Optane 5 Replace the I O board 6 Follow the procedure from step 2 to step 7 in Replacing the heat sink 7 Replace the wireless card 8 Follow the procedure from step 4 to step 6 in Replacing the hard drive 9 Replace the battery half length or the battery full length whichever applicable 10 Replace the base cover 90 ...

Страница 91: ...2 Remove the battery half length or the battery full length whichever applicable 3 Follow the procedure from step 1 to step 3 in Removing the hard drive 4 Remove the solid state drive Intel Optane 5 Remove the I O board 6 Remove the coin cell battery 7 Remove the wireless card 8 Follow the procedure from step 1 to step 6 in Removing the heat sink 9 Remove the speakers 10 Remove the touchpad 11 Rem...

Страница 92: ...92 ...

Страница 93: ...e safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Place the palm rest on a flat surface Post requisites 1 Replace the keyboard 2 Replace the power button board 3 Replace the system board 4 Replace the display assembly 5 Replace the power adapter port 6 Replace the touchpad 7 Replace the speakers 8 Follow the procedure from step 2 to ste...

Страница 94: ... Replace the solid state drive Intel Optane 13 Follow the procedure from step 4 to step 6 in Replacing the hard drive 14 Replace the battery half length or the battery full length whichever applicable 15 Replace the base cover 94 ...

Страница 95: ...m www dell com support Intel Trusted Execution Engine Interface In the Device Manager check if the Intel Trusted Execution Engine Interface driver is installed Install the driver update from www dell com support Intel Virtual Button driver In the Device Manager check if the Intel Virtual Button driver is installed Install the driver updates from www dell com support Wireless and Bluetooth drivers ...

Страница 96: ...at the keyboard is initialized This prompt can appear very quickly so you must watch for it and then press F2 If you press F2 before the F2 prompt this keystroke is lost If you wait too long and the operating system logo appears continue to wait until you see the desktop Then turn off your computer and try again Navigation keys NOTE For most of the System Setup options changes that you make are re...

Страница 97: ... date in mm dd yyyy format BIOS Version Displays the BIOS version Product Name Displays the model number of your computer Service Tag Displays the service tag of your computer Asset Tag Displays the asset tag of your computer CPU Type Displays the processor type CPU Speed Displays the processor speed CPU ID Displays the processor identification code CPU L1 Cache Displays the processor L1 cache siz...

Страница 98: ...uter from Standby Default Disabled NOTE If USB PowerShare is enabled a device connected to the USB PowerShare connector may not wake the computer Sleep Mode Enable or disable sleep mode Intel Speed Shift Technology Enable disable Intel Speed Shift Technology support Setting this option to enable to allows the operating system to select the appropriate processor performance automatically Default En...

Страница 99: ... status is unlocked Admin Password Status Displays if the administrator password is clear or set Default Not set System Password Status Displays if the system password is clear or set Default Not set HDD Password Status Displays if the HDD password is clear or set Default Not set Admin Password Enables you to set the administrator password The administrator password controls access to the system s...

Страница 100: ...ence Boot Option 1 Displays the available first boot option Boot Option 2 Displays the available second boot option Boot Option 3 Displays the available third boot option Table 7 System setup options Exit menu Exit Save Changes and Reset Allows you to exit system setup and save your changes Discard Changes and Reset Allows you to exit system setup and load previous values for all system setup opti...

Страница 101: ...m passwords To clear the system or BIOS passwords contact Dell technical support as described at www dell com contactdell NOTE For information on how to reset Windows or application passwords refer to the documentation accompanying Windows or your application 101 ...

Страница 102: ...able USB drive to the computer that needs the BIOS update 5 Restart the computer and press F12 when the Dell logo is displayed on the screen 6 Boot to the USB drive from the One Time Boot Menu 7 Type the BIOS setup program filename and press Enter 8 The BIOS Update Utility appears Follow the instructions on the screen to complete the BIOS update Enhanced Pre Boot System Assessment ePSA diagnostics...

Страница 103: ...cent charge Off Power adapter is connected and the battery is fully charged Computer is running on battery and the battery has more than 5 percent charge Computer is in sleep state hibernation or turned off The power and battery status light blinks amber along with beep codes indicating failures For example the power and battery status light blinks amber two times followed by a pause and then blin...

Страница 104: ... NOTE Disabling Intel Optane memory is required before removing the SATA storage device accelerated by the Intel Optane memory module from the computer 1 On the taskbar click the search box and then type Intel Rapid Storage Technology 2 Click Intel Rapid Storage Technology The Intel Rapid Storage Technology window is displayed 3 On the Intel Optane memory tab click Disable to disable the Intel Opt...

Страница 105: ...he battery has been removed The following procedure provides the instructions on how to conduct flea power release 1 Turn off your computer 2 Disconnect the power adapter from your computer 3 Press and hold the power button for 15 seconds to drain the flea power 4 Connect the power adapter to your computer 5 Turn on your computer 105 ...

Страница 106: ...Troubleshooting information user manuals setup instructions product specifications technical help blogs drivers software updates and so on www alienware com gamingservices VR Support www dell com VRsupport Videos providing step by step instructions to service your computer www youtube com alienwareservices Contacting Alienware To contact Alienware for sales technical support or customer service is...

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