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Getting help and contacting Alienware

Self-help resources

You can get information and help on Alienware products and services using these online self-help resources:

Table 11. Alienware products and online self-help resources

Self-help resources

Resource location

Information about Alienware products and services

www.alienware.com

My Dell

Tips

Contact Support

In Windows search, type Contact Support, and press Enter.

Online help for operating system

www.dell.com/support/windows
www.dell.com/support/linux

Troubleshooting information, user manuals, setup instructions,

product specifications, technical help blogs, drivers, software

updates, and so on

www.alienware.com/gamingservices

VR Support

www.dell.com/VRsupport

Videos providing step-by-step instructions to service your

computer

www.youtube.com/alienwareservices

Contacting Alienware

To contact Alienware for sales, technical support, or customer service issues, see

www.alienware.com

NOTE: Availability varies by country/region and product, and some services may not be available in your country/region.

NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice,
packing slip, bill, or Dell product catalog.

Содержание Alienware Area-51m R2

Страница 1: ...Alienware Area 51m R2 Service Manual Regulatory Model P38E Regulatory Type P38E002 June 2020 Rev A00 ...

Страница 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Страница 3: ... drive from M 2 slot one 20 Installing the M 2 2230 solid state drive in M 2 slot one 21 Solid state drive M 2 slot two 23 Removing the M 2 2280 solid state drive from M 2 slot two 23 Installing the M 2 2280 solid state drive in M 2 slot two 24 Removing the M 2 2230 solid state drive from M 2 slot two 25 Installing the M 2 2230 solid state drive in M 2 slot two 25 Solid state drive M 2 slot three ...

Страница 4: ...chpad 51 Display assembly 53 Removing the display assembly 53 Installing the display assembly 55 Heat sink assembly 58 Removing the heat sink assembly 58 Installing the heat sink assembly 59 Processor 60 Removing the processor 60 Installing the processor 60 Graphics card 62 Removing the graphics card 62 Installing the graphics card 62 Left power adapter port 63 Removing the left power adapter port...

Страница 5: ...shing the BIOS from the F12 One Time boot menu 88 System and setup password 89 Assigning a system setup password 89 Deleting or changing an existing system setup password 89 Clearing CMOS settings 90 Clearing BIOS System Setup and System passwords 90 5 Troubleshooting 91 SupportAssist diagnostics 91 Recovering the operating system 91 System diagnostic lights 91 Flea power release 92 WiFi power cyc...

Страница 6: ...ources before opening the computer cover or panels After you finish working inside the computer replace all covers panels and screws before connecting your computer to an electrical outlet CAUTION To avoid damaging the computer ensure that the work surface is flat dry and clean CAUTION To avoid damaging the components and cards handle them by their edges and avoid touching the pins and the contact...

Страница 7: ...ce kit The unmonitored Field Service kit is the most commonly used service kit Each Field Service kit includes three main components anti static mat wrist strap and bonding wire Components of an ESD field service kit The components of an ESD field service kit are Anti Static Mat The anti static mat is dissipative and parts can be placed on it during service procedures When using an anti static mat...

Страница 8: ...chnicians keep sensitive parts separate from all insulator parts while performing service and that they use anti static bags for transporting sensitive components Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell it is critical to place these parts in anti static bags for safe transport Lifting equipment Adhere to...

Страница 9: ...computers have magnetic surfaces Ensure that the screws are not left attached to such surface when replacing a component NOTE Screw color may vary with the configuration ordered Table 1 Screw list Component Secured to Screw type Quantity Screw image Audio daughter board Palm rest assembly M2 5x2 5 3 Battery Palm rest assembly M2 5x5 6 Computer base Palm rest assembly M2 5x12 1 Computer base Palm r...

Страница 10: ...0 solid state drive in M 2 slot two Palm rest assembly M2x3 1 M 2 2230 solid state drive in M 2 slot one Palm rest assembly M2x3 2 M 2 2230 solid state drive in M 2 slot two Palm rest assembly M2x3 2 Solid state drive mounting bracket Palm rest assembly M2x3 2 M 2 2280 solid state drive in M 2 slot three Solid state drive interposer board M2x3 2 M 2 2280 solid state drive in M 2 slot four Solid st...

Страница 11: ...ase cover Prerequisites 1 Follow the procedure in Before working inside your computer About this task The following image indicates the location of the base cover and provides a visual representation of the removal procedure 11 ...

Страница 12: ...12 ...

Страница 13: ...ter base 4 Slide the base cover off the computer base 5 Disconnect the battery cable from the system board 6 Press and hold the power button for five seconds to ground the system board Installing the base cover Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the b...

Страница 14: ...t Disconnect the AC power adapter from the system and operate the computer solely on battery power the battery is fully discharged when the computer no longer turns on when the power button is pressed Do not crush drop mutilate or penetrate the battery with foreign objects Do not expose the battery to high temperatures or disassemble battery packs and cells Do not apply pressure to the surface of ...

Страница 15: ... task The following image indicates the location of the battery and provides a visual representation of the removal procedure Steps 1 Using the pull tab disconnect the battery cable from the system board and remove it from the routing guides on the computer base if applicable 2 Remove the six screws M2 5x5 that secure the battery to the palm rest assembly 3 Lift the battery off the palm rest assem...

Страница 16: ...r base and connect the battery cable to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Memory modules Removing the memory modules Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the memory modules and provides a visual ...

Страница 17: ...slot NOTE Repeat steps 1 and 2 to remove any other memory modules installed in your computer Installing the memory modules Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the memory modules and provides a visual representation of the installation procedure 17 ...

Страница 18: ... M 2 2280 solid state drive from M 2 slot one Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task NOTE This procedure applies only to computers shipped with an M 2 2280 solid state drive installed in M 2 slot one NOTE Depending on the configuration ordered the computer may have up to four M 2 solid state drive installed The solid stat...

Страница 19: ...his task NOTE This procedure applies only to computers shipped with an M 2 2280 solid state drive installed in M 2 slot one NOTE Depending on the configuration ordered the computer may have up to four M 2 solid state drive installed The solid state drive configurations that are supported on M 2 slot one are as follows M 2 2230 solid state drive M 2 2280 solid state drive NOTE Install the solid sta...

Страница 20: ...r 2 Follow the procedure in After working inside your computer Removing the M 2 2230 solid state drive from M 2 slot one Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task NOTE This procedure applies only to computers shipped with an M 2 2230 solid state drive installed in M 2 slot one NOTE Depending on the configuration ordered the ...

Страница 21: ...olid state drive mounting bracket to the computer base 6 Lift the solid state drive mounting bracket off the computer base Installing the M 2 2230 solid state drive in M 2 slot one Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task NOTE This procedure applies only to computers shipped with an M 2 2230 solid stat...

Страница 22: ... computer base 3 Replace the two screws M2x3 that secure the solid state drive mounting bracket to the computer base 4 Align the notch on the M 2 2230 solid state drive with the tab on the M 2 solid state drive slot on the system board 5 Slide the M 2 2230 solid state drive into the M 2 solid state drive slot on the system board 6 Replace the screw M2x3 that secures the M 2 2230 solid state drive ...

Страница 23: ...tion ordered the computer may have up to four M 2 solid state drive installed The solid state drive configurations that are supported on M 2 slot two are as follows M 2 2230 solid state drive M 2 2280 solid state drive The following image indicates the location of the M 2 2280 solid state drive in M 2 slot two and provides a visual representation of the removal procedure Steps 1 Remove the screw M...

Страница 24: ...solid state drive to M 2 slot two on the system board The following image indicates the location of the M 2 2280 solid state drive in M 2 slot two and provides a visual representation of the installation procedure Steps 1 Align the notch on the M 2 2280 solid state drive with the tab on the M 2 solid state drive slot on the system board 2 Slide the M 2 2280 solid state drive into the M 2 solid sta...

Страница 25: ...e in M 2 slot two and provides a visual representation of the removal procedure Steps 1 Remove the screw M2x3 that secures the M 2 thermal shield to the palm rest assembly and system board 2 Lift the M 2 thermal shield from the palm rest assembly and system board 3 Remove the screw M2x3 that secures the M 2 2230 solid state drive to the palm rest assembly 4 Slide and remove the M 2 2230 solid stat...

Страница 26: ...on the computer base 2 Align the screw holes on the solid state drive mounting bracket with the screw holes on the computer base 3 Replace the two screws M2x3 that secure the solid state drive mounting bracket to the computer base 4 Align the notch on the M 2 2230 solid state drive with the tab on the M 2 solid state drive slot on the system board 5 Slide the M 2 2230 solid state drive into the M ...

Страница 27: ... shield and the solid state drive to the solid state drive interposer board 2 Slide and lift the thermal shield from the computer base 3 Slide and remove the M 2 2280 solid state drive from the M 2 solid state drive slot on the solid state drive interposer board Installing the M 2 2280 solid state drive in M 2 slot three Prerequisites If you are replacing a component remove the existing component ...

Страница 28: ...d the thermal shield to the solid state drive interposer board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Solid state drive M 2 slot four Removing the M 2 2280 solid state drive from M 2 slot four Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task NOTE This procedure applies only ...

Страница 29: ...drive interposer board Installing the M 2 2280 solid state drive in M 2 slot four Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task NOTE This procedure applies only to computers shipped with an M 2 2280 solid state drive installed in M 2 slot four The following image indicates the location of the M 2 2280 solid...

Страница 30: ...d state drive interposer board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Solid state drive interposer board Removing the solid state drive interposer board Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task NOTE Depending on the configuration ordered the computer may have up to f...

Страница 31: ... solid state drive interposer board 6 Remove the three screws M2x3 that secure the solid state drive interposer board to the solid state drive interposer board bracket 7 Lift the solid state drive interposer board off the solid state drive interposer board bracket Installing the solid state drive interposer board Prerequisites If you are replacing a component remove the existing component before p...

Страница 32: ...oser board bracket 4 Connect the solid state drive interposer board cable which is marked as SSD A to the SSD A connector on the solid state drive interposer board 5 Connect the solid state drive interposer board cable which is marked as SSD B to the SSD B connector on the solid state drive interposer board 6 Connect the solid state drive interposer board cable which is marked as SSD A MB to the S...

Страница 33: ...provides a visual representation of the removal procedure Steps 1 Remove the screw M2x3 that secures the wireless card bracket to the system board 2 Slide and remove the wireless card bracket from the wireless card 3 Disconnect the antenna cables from the wireless card 4 Slide and remove the wireless card from the wireless card slot Installing the wireless card Prerequisites If you are replacing a...

Страница 34: ...s supported by your computer Table 2 Antenna cable color scheme Connectors on the wireless card Antenna cable color Main white triangle White Auxiliary black triangle Black 2 Slide and replace the wireless card bracket on the wireless card 3 Align the notch on the wireless card with the tab on the wireless card slot and insert the wireless card at an angle into the wireless card slot 4 Replace the...

Страница 35: ...l tab disconnect the hard drive cable from the system board 2 Remove the hard drive cable from the routing guides on the computer base 3 Remove the four screws M2x3 that secure the hard drive assembly to the palm rest assembly 4 Lift the hard drive assembly along with its cable off the palm rest assembly 5 Disconnect the interposer from the hard drive assembly 6 Remove the four screws M3x3 that se...

Страница 36: ... 2 Align the screw holes on the hard drive bracket with the screw holes on the hard drive 3 Replace the four screws M3x3 that secure the hard drive bracket to the hard drive 4 Connect the interposer to the hard drive assembly 5 Align the screw holes on the hard drive assembly with the screw holes on the palm rest assembly 6 Replace the four screws M2x3 that secure the hard drive assembly to the pa...

Страница 37: ... working inside your computer 2 Remove the base cover About this task The following image indicates the location of the rear I O cover and provides a visual representation of the removal procedure Steps 1 Remove the two screws M2 5x7 that secure the rear I O cover to the palm rest assembly 2 Disconnect the tron light cable from the system board and peel it off from the computer base 37 ...

Страница 38: ...component before performing the installation procedure About this task The following image indicates the location of the rear I O cover and provides a visual representation of the installation procedure Steps 1 Align the tabs on the rear I O cover with the slots on the computer base and snap the rear I O cover into place 2 Replace the four screws M2 5x2 5 that secure the rear I O cover to the comp...

Страница 39: ...r board you must set up the keyboard language and color The following image indicates the location of the audio daughter board and provides a visual representation of the removal procedure Steps 1 Open the latch and disconnect the audio daughter board cable from the audio daughter board 2 Open the latch and disconnect the keyboard backlight cable from the audio daughter board 3 Open the latch and ...

Страница 40: ...dio daughter board 4 Connect the keyboard controller cable to the audio daughter board and close the latch to secure the cable 5 Connect the keyboard backlight cable to the audio daughter board and close the latch to secure the cable 6 Connect the keyboard cable to the audio daughter board and close the latch to secure the cable 7 Connect the audio daughter board cable to the audio daughter board ...

Страница 41: ...val procedure Steps 1 Disconnect the speaker cable from the audio daughter board 2 Using the tab on the right speaker slightly pull the speaker upwards to release the speaker from the palm rest assembly 3 Slide the right speaker in a clockwise direction to remove the right speaker from the computer 4 Note the speaker cable routing and remove the speaker cable from the routing guides on the palm re...

Страница 42: ... posts and rubber grommets place the right speaker in the slot on the palm rest assembly 5 Holding the tab on the right speaker rotate the right speaker into place in an anti clockwise direction and secure it using the alignment posts 6 Connect the speaker cable to the audio daughter board Next steps 1 Install the solid state drive interposer board if applicable 2 Install the solid state drive fro...

Страница 43: ...rd cable from the system board 2 Remove the three screws M2 5x2 5 that secure the card reader board to the palm rest assembly 3 Remove the card reader board cable from the routing guides on the palm rest assembly 4 Lift the SD card reader board off the palm rest assembly Installing the card reader board Prerequisites If you are replacing a component remove the existing component before performing ...

Страница 44: ... the computer base 2 Install the rear I O cover 3 Install the solid state drive in M 2 slot two 4 Install the wireless card 5 Install the battery 6 Install the base cover 7 Follow the procedure in After working inside your computer Coin cell battery Removing the coin cell battery Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the batter...

Страница 45: ...st assembly Installing the coin cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the coin cell battery and provides a visual representation of the installation procedure 45 ...

Страница 46: ...Follow the procedure in After working inside your computer Computer base Removing the computer base Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the wireless card 5 Remove the solid state drive from M 2 slot one 6 Remove the rear I O cover About this task The following image indicates the location of the computer ...

Страница 47: ...47 ...

Страница 48: ...splay cable from the system board 9 Disconnect the camera cable from the system board 10 Peel off the display cable and the camera cable from the computer base 11 Remove the screw M2 5x12 that secures the computer base to the palm rest assembly 12 Remove the 14 screws M2 5x8 that secure the computer base to the palm rest assembly 13 Lift the computer base off the palm rest assembly Installing the ...

Страница 49: ...h the routing guides on the computer base 8 Adhere the Tobii cable to the computer base 9 Connect the Tobii cable to the system board 10 Route the hard drive cable through routing guides on the computer base 11 Connect the hard drive cable to the system board 12 Align the screw hole on the display cable bracket with the screw hole on the system board 13 Replace the screw M2x3 that secures the disp...

Страница 50: ... from step 1 to step 4 in Removing the hard drive if applicable 7 Remove the solid state drive from M 2 slot three if applicable 8 Remove the solid state drive from M 2 slot four if applicable 9 Remove the solid state drive interposer board if applicable 10 Remove the rear I O cover 11 Remove the speakers 12 Remove the computer base About this task The following image indicates the location of the...

Страница 51: ...ouchpad cable from the touchpad bracket 7 Open the latch and disconnect the touchpad button cable from the touchpad 8 Remove the five screws M2x3 that secure the touchpad bracket to the palm rest assembly 9 Slide the touchpad bracket at an angle and lift it off the palm rest assembly 10 Lift the touchpad off the palm rest assembly Installing the touchpad Prerequisites If you are replacing a compon...

Страница 52: ...able to the touchpad and close the latch to secure the cable 7 Connect the touchpad cable to the system board and close the latch to secure the cable 8 Connect the keyboard cable to the audio daughter board and close the latch to secure the cable 9 Connect the keyboard controller cable to the audio daughter board and close the latch to secure the cable 10 Connect the keyboard controller cable to t...

Страница 53: ...stall the battery 11 Install the base cover 12 Follow the procedure in After working inside your computer Display assembly Removing the display assembly Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the wireless card 4 Remove the rear I O cover About this task The following image indicates the location of the display assembly and provi...

Страница 54: ...54 ...

Страница 55: ...des on the computer base 8 Peel off the Tobii cable from the computer base 9 Remove the two screws M2 5x8 that secures the computer base to the display assembly 10 Turn the computer over 11 Remove the four screws M2 5x2 5 that secure the display hinges to the palm rest assembly 12 Lift the display assembly off the palm rest assembly Installing the display assembly Prerequisites If you are replacin...

Страница 56: ...56 ...

Страница 57: ... the routing guides on the computer base 7 Connect the Tobii cable to the system board 8 Adhere the display cable and the camera cable to the computer base 9 Connect the camera cable to the system board 10 Connect the display cable to the system board 11 Align the screw hole on the display cable bracket with the screw hole on the system board 12 Replace the screw M2x3 that secures the display cabl...

Страница 58: ...four if applicable 9 Remove the solid state drive interposer board if applicable 10 Remove the rear I O cover 11 Remove the computer base About this task The following image indicates the location of the heat sink assembly and provides a visual representation of the removal procedure Steps 1 Disconnect the fan cables from the system board 2 Remove the two screws M2 5x5 that secure the heat sink as...

Страница 59: ...screws in the sequential order 1 2 3 4 5 6 7 8 to secure the heat sink assembly to the system board 3 Replace the two screws M2 5x5 that secure the heat sink assembly to the palm rest assembly 4 Connect the fan cables to the system board Next steps 1 Install the computer base 2 Install the rear I O cover 3 Install the solid state drive interposer board if applicable 4 Install the solid state drive...

Страница 60: ... image indicates the location of the processor and provides a visual representation of the removal procedure Steps 1 Push down on the lever on the processor cover and move it away from the processor 2 Pull the lever back to open the processor cover 3 Lift the processor straight up to remove it from the system board Installing the processor Prerequisites If you are replacing a component remove the ...

Страница 61: ... lever on the processor cover and lock it in place to secure the processor Next steps 1 Install the heat sink assembly 2 Install the computer base 3 Install the rear I O cover 4 Install the solid state drive in M 2 slot one 5 Install the wireless card 6 Install the memory modules 7 Install the battery 8 Install the base cover 9 Follow the procedure in After working inside your computer 61 ...

Страница 62: ...the rear I O cover 10 Remove the computer base 11 Remove the heat sink assembly About this task The following image indicates the location of the graphics card and provides a visual representation of the removal procedure Steps 1 Disconnect the graphics card power cable from the graphics card 2 Remove the two screws M2x3 that secure the two graphics card cable to the graphics card 3 Remove the thr...

Страница 63: ...d Next steps 1 Install the heat sink assembly 2 Install the computer base 3 Install the rear I O cover 4 Install the solid state drive from M 2 slot four if applicable 5 Install the solid state drive from M 2 slot three if applicable 6 Follow the procedure from step 5 to step 8 in Installing the hard drive if applicable 7 Install the solid state drive in M 2 slot one 8 Install the wireless card 9 ...

Страница 64: ...mage indicates the location of the left power adapter port and provides a visual representation of the removal procedure Steps 1 Remove the screw M2x3 that secures the power adapter port bracket to the palm rest assembly 2 Slide the power adapter port bracket off the palm rest assembly 3 Disconnect the left power adapter port cable from the system board Installing the left power adapter port Prere...

Страница 65: ...d if applicable 5 Install the solid state drive in M 2 slot four if applicable 6 Install the solid state drive in M 2 slot three if applicable 7 Follow the procedure from step 5 to step 8 in Installing the hard drive if applicable 8 Install the solid state drive in M 2 slot one 9 Install the wireless card 10 Install the memory modules 11 Install the battery 12 Install the base cover 13 Follow the ...

Страница 66: ...ble 11 Remove the solid state drive interposer board if applicable 12 Remove the rear I O cover 13 Remove the computer base 14 Remove the heat sink assembly 15 Remove the left power adapter port 16 Remove the graphics card 17 Remove the processor About this task The following image indicates the connectors on the bottom side of your system board 1 Power button board cable The following image indic...

Страница 67: ...oller cable 4 Touchpad cable 5 Left power adapter port cable 6 Audio daughter board cable The following image indicates the location of the system board and provides a visual representation of the removal procedure 67 ...

Страница 68: ...board 6 Using the pull tab disconnect the card reader board cable from the system board 7 Disconnect the coin cell battery cable from the system board 8 Remove the four screws M2 5x5 that secure the system board to the palm rest assembly 9 Lift the system board off the palm rest assembly along with the right power adapter port 10 Remove the right power adapter port 11 After performing all the abov...

Страница 69: ...tem board 1 Coin cell battery cable 2 Card reader board cable 3 Keyboard controller cable 4 Touchpad cable 5 Left power adapter port cable 6 Audio daughter board cable The following image indicates the location of the system board and provides a visual representation of the installation procedure 69 ...

Страница 70: ...70 ...

Страница 71: ...ft power adapter port 4 Install the heat sink assembly 5 Install the computer base 6 Install the rear I O cover 7 Install the solid state drive interposer board if applicable 8 Install the solid state drive in M 2 slot four if applicable 9 Install the solid state drive in M 2 slot three if applicable 10 Follow the procedure from step 5 to step 8 in Installing the hard drive if applicable 11 Instal...

Страница 72: ...ion of the removal procedure Disconnect the right power adapter port cable from the connector on bottom side of the system board Installing the right power adapter port Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the right power adapter port and provides a vis...

Страница 73: ...ow the procedure from step 5 to step 8 in Installing the hard drive if applicable 10 Install the solid state drive in M 2 slot two 11 Install the solid state drive in M 2 slot one 12 Install the wireless card 13 Install the memory modules 14 Install the battery 15 Install the base cover 16 Follow the procedure in After working inside your computer Keyboard Removing the keyboard Prerequisites 1 Fol...

Страница 74: ...emove the heat sink assembly 15 Remove the left power adapter port 16 Remove the system board About this task The following image indicates the location of the keyboard and provides a visual representation of the removal procedure Steps 1 Open the latch and disconnect the keyboard backlight cable from the audio daughter board 2 Open the latch and disconnect the keyboard cable from the audio daught...

Страница 75: ...1 Place the keyboard in the slots on the palm rest assembly 2 Replace the 57 screws M1 2x2 5 that secure the keyboard bracket to the palm rest assembly 3 Connect the keyboard cable to the audio daughter board and close the latch to secure the cable 4 Connect the keyboard backlight cable to the audio daughter board and close the latch to secure the cable Next steps 1 Install the system board 2 Inst...

Страница 76: ...ry 4 Remove the memory modules 5 Remove the wireless card 6 Remove the solid state drive from M 2 slot one 7 Remove the solid state drive from M 2 slot two 8 Follow the procedure from step 1 to step 4 in Removing the hard drive if applicable 9 Remove the solid state drive from M 2 slot three if applicable 10 Remove the solid state drive from M 2 slot four if applicable 11 Remove the solid state dr...

Страница 77: ...are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the palm rest assembly and provides a visual representation of the installation procedure Place the palm rest assembly on a clean and flat surface Next steps 1 Install the keyboard 77 ...

Страница 78: ...eader board 14 Install the solid state drive interposer board if applicable 15 Install the solid state drive in M 2 slot four if applicable 16 Install the solid state drive in M 2 slot three if applicable 17 Follow the procedure from step 5 to step 8 in Installing the hard drive if applicable 18 Install the solid state drive in M 2 slot two 19 Install the solid state drive in M 2 slot one 20 Insta...

Страница 79: ...Drivers and downloads When troubleshooting downloading or installing drivers it is recommended that you read the Dell Knowledge Based article Drivers and Downloads FAQ SLN128938 79 ...

Страница 80: ...he operating system logo appears continue to wait until you see the desktop Then turn off your computer and try again Navigation keys NOTE For most of the System Setup options changes that you make are recorded but do not take effect until you restart the system Table 3 Navigation keys Keys Navigation Up arrow Moves to the previous field Down arrow Moves to the next field Enter Selects a value in ...

Страница 81: ...splays the processor L1 cache size CPU L2 Cache Displays the processor L2 cache size CPU L3 Cache Displays the processor L3 cache size Integrated Graphics Displays the integrated graphics Discrete Graphics 1 Displays the first discrete graphics that are installed on your computer Discrete Graphics 2 Displays the second discrete graphics that are installed on your computer First HDD Displays the fi...

Страница 82: ...bles the USB emulation feature This feature defines how the BIOS in the absence of a USB aware operating system handles USB devices USB emulation is always enabled during POST Default Enabled NOTE You cannot boot any type of USB device floppy hard drive or memory key when this option is off USB Powershare Enables or disables the USB PowerShare feature This option enables you to charge external dev...

Страница 83: ...Displays the battery health Camera Enables or disables the integrated camera When enabled the camera functions normally When disabled the camera is hidden from the OS example not seen in the Device Manager Default Enabled Thunderbolt Enables or disables Thunderbolt technology support The options are Enabled Disabled Default Enabled Thunderbolt Boot Support Enables or disables booting from storage ...

Страница 84: ...automatic boot flow for SupportAssist System Resolution Console and for Dell operating system Recovery tool Default 2 SupportAssist OS Recovery Enables or disables the boot flow for SupportAssist operating system Recovery tool in the even of certain system errors Default Enabled Battery Charge Configuration Enables the computer to run on battery during power usage hours Use the below options to pr...

Страница 85: ...the System password when the administrator password is set Allow Non Admin Password Changes This option is enabled by default Absolute Enables disables or permanently disables the BIOS module interface of the optional Absolute Persistence Module service from Absolute Software Enabled Enable the Absolute Persistence and load the firmware Persistence Module Disable Disable Absolute Persistence The f...

Страница 86: ...el Boot Option Enables you to delete the boot options Boot Option Priorities Displays the boot sequence Boot Option 1 Displays the available first boot option Boot Option 2 Displays the available second boot option Boot Option 3 Displays the available third boot option Exit Table 8 Exit Option Description Save Changes and Reset Enables you to exit system setup and save your changes Discard Changes...

Страница 87: ...ntify the latest BIOS file and click Download 10 Select your preferred download method in the Please select your download method below window and then click Download File The File Download window appears 11 Click Save to save the file on your computer 12 Click Run to install the updated BIOS settings on your computer Follow the on screen instructions Updating your system BIOS using a USB flash dri...

Страница 88: ...ed the following USB drive formatted to the FAT32 file system key does not have to be bootable BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive AC power adapter that is connected to the computer Functional computer battery to flash the BIOS Perform the following steps to perform the BIOS update flash process from the F12 menu CAUTION Do...

Страница 89: ...e new password field Use the following guidelines to assign the system password A password can have up to 32 characters The password can contain the numbers 0 through 9 Only lower case letters are valid upper case letters are not valid Only the following special characters are valid Space 3 Type the system password that you entered earlier in the Confirm new password field and click OK 4 Press Esc...

Страница 90: ...omputer restarts Clearing CMOS settings About this task CAUTION Clearing CMOS settings will reset the BIOS settings on your computer Steps 1 Remove the base cover 2 Remove the coin cell battery 3 Wait for one minute 4 Replace the coin cell battery 5 Replace the base cover Clearing BIOS System Setup and System passwords About this task To clear the system or BIOS passwords contact Dell technical su...

Страница 91: ...r before your computer boots to the operating system It enables you to diagnose hardware issues repair your computer back up your files or restore your computer to its factory state You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures For more information about the...

Страница 92: ...led Off Caps Lock disabled Flea power release About this task Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed The following procedure provides the instructions on how to conduct flea power release Steps 1 Turn off your computer 2 Remove the base cover 3 Remove the battery 4 Press and hold the power butto...

Страница 93: ...on NOTE If AC power is disconnected from the system during the process or the power button is held longer than 40 seconds the RTC reset process gets aborted The RTC reset will reset the BIOS to Defaults un provision Intel vPro and reset the system date and time The following items are unaffected by the RTC reset Service Tag Asset Tag Ownership Tag Admin Password System Password HDD Password Key Da...

Страница 94: ... Troubleshooting information user manuals setup instructions product specifications technical help blogs drivers software updates and so on www alienware com gamingservices VR Support www dell com VRsupport Videos providing step by step instructions to service your computer www youtube com alienwareservices Contacting Alienware To contact Alienware for sales technical support or customer service i...

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