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Troubleshooting

Follow these tips when you troubleshoot your printer:

•

If the printer does not work, ensure that the printer is properly connected to the electrical
outlet and computer, if using a computer.

•

If an error message appears on the operator panel display, write down the exact message.

Setup Problems

Computer Problems

E R I F Y

T H A T

Y O U R

P R I N T E R

I S

C O M P A T I B L E

W I T H

Y O U R

C O M P U T E R

—

The Dell Photo

AIO Printer 942 supports Windows 2000 and Windows XP.

A K E

S U R E

Y O U

T U R N E D

O N

B O T H

Y O U R

P R I N T E R

A N D

Y O U R

C O M P U T E R

H E C K

T H E

U S B

C A B L E

—

• Ensure that the USB cable is firmly connected to your printer and your computer.
• Shut down the computer, reconnect the USB cable as shown on the setup diagram for your printer,

and then restart the computer.

T H E

S O F T W A R E

I N S T A L L A T I O N

S C R E E N

D O E S

N O T

A P P E A R

A U T O M A T I C A L L Y

I N S T A L L

T H E

S O F T W A R E

M A N U A L L Y

—

Insert the

Drivers and Utilities

CD.

Windows XP

, click Start

→

My Computer.

Windows 2000

, double-click My Computer from your desktop.

Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.

When the printer software installation screen appears, click Install or Install Now.

Follow the instructions on your screen to complete the installation.

Содержание 942

Страница 1: ... p p l i e s s u p p o r t d e l l c o m Dell Photo All In One Printer 942 Owner s Manual Look Inside For Ordering Supplies Getting Started Using the Printer Understanding the Printer Software Maintenance and Troubleshooting ...

Страница 2: ...stria 08 20 24 05 30 35 Malaysia 1800 88 0301 Belgium 02 713 1590 Mexico 866 851 1754 Canada 1 877 501 4803 Netherlands 020 674 4881 Chile Chile 800 202874 1230 020 3947 Norway 231622 64 Portugal 21 4220710 Colombia 01800 9 155676 PRC 800 858 2920 Denmark 3287 5215 Puerto Rico 866 851 1760 Finland 09 2533 1411 Singapore 1800 394 7486 France 825387247 Spain 902120385 Germany 0800 2873355 Sweden 08 ...

Страница 3: ...ademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own UNITED STATES GOVERNMENT RESTRICTED RIGHTS This software and documentation are provided with RESTRICTED RIGHTS Use duplication or di...

Страница 4: ...w w w d e l l c o m s u p p l i e s s u p p o r t d e l l c o m ...

Страница 5: ...el Functionality 16 Operator Panel Menus 18 Print Media Guidelines 26 Loading Paper 28 Understanding the Automatic Paper Type Sensor 29 Placing Your Document on the Scanner Glass 31 2 Using the Printer Printing 33 Printing a Document 33 Printing Photos 33 Printing Borderless Photos 34 Printing Other Projects 35 Copying 35 Copying Documents Without a Computer 35 Copying Documents Using Your Compute...

Страница 6: ...indows XP 44 Configuring Microsoft Fax Console Windows XP or Fax Service Management Windows 2000 44 Faxing a Paper Document 45 Faxing Electronic Documents 46 Receiving a Fax Using Fax Console or Fax Service Management 46 Viewing Sent and Received Faxes Using Fax Console or Fax Service Management 47 Viewing the Status of a Fax Using Fax Console or Fax Service Management 47 Changing the Fax Configur...

Страница 7: ...ng Dell Picture Studio v2 0 58 Using the Memory Card Manager 59 Ink Management 60 4 Ink Cartridge Maintenance Replacing Ink Cartridges 63 Aligning Ink Cartridges 66 Cleaning the Ink Cartridge Nozzles 67 5 Troubleshooting Setup Problems 69 Computer Problems 69 Printer Problems 71 General Problems 72 Fax Problems 72 Paper Problems 72 Error Messages and Lights 74 Improving Print Quality 75 ...

Страница 8: ... Contacting Dell 78 7 Appendix Limited Warranties and Return Policy 95 Limited Warranty for Dell Branded Hardware Products 95 Total Satisfaction Return Policy 99 Dell Inc Ink and Toner Cartridges Limited Warranties 101 Dell Software License Agreement 102 Regulatory Notices 104 Index 107 ...

Страница 9: ...duct or the manufacturer s authorized replacement power cable Connect the power cable to an electrical outlet that is near the product and easily accessible Refer service or repairs other than those described in the user documentation to a professional service person CAUTION Do not use the fax feature during a lightning storm Do not set up this product or make any electrical or cabling connections...

Страница 10: ...10 CAUTION SAFETY INSTRUCTIONS w w w d e l l c o m s u p p o r t d e l l c o m ...

Страница 11: ... Parts Number Part Description 1 Paper support Part that supports loaded paper 2 Paper guide Guide that helps the paper feed into the printer properly 3 Top cover Top of printer that holds your document or photo flat while you scan it 1 4 3 2 13 9 8 7 11 12 10 6 5 ...

Страница 12: ...rtridges 8 Scanner support Part under printer unit that keeps the printer open while you change ink cartridges NOTE To close the printer for normal operation lift the printer unit press the scanner support to the right and then lower the printer unit until it rests on the main body of the printer 9 Ink cartridge carrier Carrier that holds two ink cartridges one color and the other black or photo s...

Страница 13: ...fax and use the Save to PC function You do not need to connect your printer to a computer to copy or print from flash memory cards or PictBridge enabled digital cameras Accessing Your User s Guide Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 942 View Dell User s Guide NOTE You can also access the User s Guide on your Drivers and Utilities CD Replacing the Operator Pane...

Страница 14: ...ing Started w w w d e l l c o m s u p p o r t d e l l c o m 2 If an English operator panel is installed remove it by lifting the panel up 3 Snap the non English operator panel into place 4 Close the top cover ...

Страница 15: ...inting options as well as status and error messages For more information see Using the Operator Panel on page 15 2 Number of Copies Select the desired number of copies by using the navigation button 3 Navigation button Increase or decrease a number on the display Scroll through a list on the display 1 2 3 4 5 6 7 10 12 13 15 14 11 8 9 ...

Страница 16: ...a digital camera is connected For more information see Using the Memory Card Manager on page 59 6 Color Make a color copy 7 Power Turn your printer on or off 8 Error message LED Flashes when the printer is experiencing an error For more information see Error Messages and Lights on page 74 9 Mode Scroll through the available modes Photo Copy Scan and Fax 10 Mode lights Displays next to the current ...

Страница 17: ... from your memory card to your computer To launch Memory Card Manager from the printer 1 Insert a memory card into the memory card slot on the front of the printer 2 Press the Save to PC button on the operator panel or select Save to Computer from the I Want To menu on the LCD To launch Memory Card Manager from your computer click Start Programs or All Programs Dell Printers Dell Photo AIO Printer...

Страница 18: ...r Print Save to Computer Slide Show Print All x Photos Paper Size 8 1 2 x 11 in 8 1 2 x 14 in A6 A5 B5 A4 L 2L Hagaki 3x5 3 1 2 x 5 in 4x6 5x7 Print Quality Automatic Draft Normal Photo Brightness Press Select Crop Press Select Rotate 90 degrees Press Select Print All Photos Press Select Slide Show Press Select Print Index Page Press Select View Photos or Print Press Select Save to Computer Press ...

Страница 19: ...artridges Press Select Print Test Page Press Select Defaults Restore Defaults Press Select Paper Type Auto Detect Plain Coated Glossy Transparency Photo Size 4x6 in 5x7 in 8x10 in L 2L 8 1 2 x 11 in A4 A5 A6 Hagaki 2 1 4 x 3 1 4 in 3 1 2 x 5 in Preview before Print Off On Menu Sub menu item Settings Factory default setting ...

Страница 20: ...ch Greek Polish Korean Japanese Simplified Chinese Traditional Chinese Clear Settings When After 2 minutes Never Power Save the screen saver shown below appears on screen until the printer enters Power Save 10 minutes 20 minutes 30 minutes Immediate Menu Sub menu item Settings Factory default setting Order online www dell com supplies ...

Страница 21: ...n Cartridges Press Select Clean Cartridges Press Select Print Test Page Press Select Defaults Restore Defaults Press Select Language English French German Spanish Italian Brazilian Russian Dutch Greek Polish Korean Japanese Simplified Chinese Traditional Chinese Clear Settings When After 2 minutes Never Factory default setting ...

Страница 22: ...10 minutes 20 minutes 30 minutes Immediate Menu Sub menu item Settings Copy Copy Quality Automatic Draft Normal Photo Brightness Press Select Blank Paper Size 8 1 2 x 11 in 8 1 2 x 14 in A6 A5 B5 A4 L 2L Hagaki 3x5 3 1 2 x 5 in 4x6 5x7 Repeat Image Press Select Factory default setting Menu Sub menu item Settings Factory default setting Order online www dell com supplies ...

Страница 23: ...5 A4 L 2L Hagaki Maintenance Ink Levels Press Select Change Cartridges Press Select Align Cartridges Press Select Clean Cartridges Press Select Print Test Page Press Select Defaults Restore Defaults Press Select Paper Type Auto detect Plain Coated Glossy Transparency Menu Sub menu item Settings Factory default setting ...

Страница 24: ...ch Greek Polish Korean Japanese Simplified Chinese Traditional Chinese Clear Settings When After 2 minutes Never Power Save the screen saver shown below appears on screen until the printer enters Power Save 10 minutes 20 minutes 30 minutes Immediate Menu Sub menu item Settings Factory default setting Order online www dell com supplies ...

Страница 25: ...gn Cartridges Press Select Clean Cartridges Press Select Print Test Page Press Select Defaults Restore Defaults Press Select Language English French German Spanish Italian Brazilian Russian Dutch Greek Polish Korean Japanese Simplified Chinese Traditional Chinese Clear Settings When After 2 minutes Never Factory default setting ...

Страница 26: ... sure 100 sheets of plain paper The paper is loaded vertically against the right side of the paper support The paper guide rests against the left edge of the paper NOTE Load letterhead paper with the top of the letterhead entering the printer first and facing up You select Draft select Photo if a photo cartridge is installed Normal or Photo print quality Menu Sub menu item Settings Factory default...

Страница 27: ...the paper guide to the left edge of the banner paper You use banner paper designed for inkjet printers 10 envelopes The print side of the envelopes faces up The envelopes are loaded vertically against the right side of the paper support The stamp location is in the upper left corner The paper guide rests against the left edge of the envelopes You print the envelopes with Landscape orientation You ...

Страница 28: ... the paper faces up The paper guide rests against the left edge of the paper You select Normal or Photo print quality The paper is loaded vertically against the right side of the paper support 1 iron on transfer You follow the loading instructions on the packaging The blank side of the transfer faces up The paper guide rests against the left edge of the transfer You select Normal or Photo print qu...

Страница 29: ...etects the following paper types Plain Transparency Glossy photo Coated If you load one of these paper types the printer detects the paper type and automatically adjusts the Quality Speed settings NOTE Your printer cannot detect the paper size Paper type Quality Speed settings Black and Color Cartridges Installed Photo and Color Cartridges Installed Plain Normal Photo 1200 dpi Transparency Normal ...

Страница 30: ... click File Print 2 In the Print dialog box click Preferences or Properties depending on your program or operating system The Printing Preferences screen appears 3 Click the Quality Copies tab 4 Click the Use my choice button 5 Select the paper type in the drop down menu 6 Click OK To turn off the automatic paper type sensor for all print jobs 1 In Windows XP click Start Control Panel Printers and...

Страница 31: ...ur Document on the Scanner Glass 1 Open the top cover 2 Place your document face down on the scanner glass in the lower right corner NOTE Make sure the upper left corner of the front of the item aligns with the arrow on the printer ...

Страница 32: ...32 Getting Started w w w d e l l c o m s u p p o r t d e l l c o m 3 Close the top cover ...

Страница 33: ...r of copies and black and white or color printing c On the Paper Setup tab select the paper size and orientation d On the Print Layout tab select the layout and duplexing settings e To see details about a setting right click the setting on the screen and then select What s This f After making the changes in Printing Preferences click OK at the bottom of the screen to return to the Print dialog box...

Страница 34: ...the Print Layout tab select the photo layout e To see details about a setting right click the setting on the screen and then select What s This f After making the changes in Printing Preferences click OK at the bottom of the screen to return to the Print dialog box 5 Click OK or Print depending on the program or operating system To prevent your photos from sticking together or smudging remove each...

Страница 35: ...a banner make a poster create a booklet or print a greeting card 1 With your document open click File Print 2 To customize print settings click Preferences Properties Options or Setup depending on the program or operating system The Printing Preferences dialog box appears along with the I Want To menu 3 Select one of the available projects or click See more printing ideas 4 Follow the instructions...

Страница 36: ...isplay Copying Documents Using Your Computer 1 Turn on your computer and printer and make sure they are connected 2 Load the paper with the print side facing up For more information see Loading Paper on page 28 3 Open the top cover 4 Place your document on the scanner glass and make sure the upper left corner aligns with the arrow on the printer For more information see Placing Your Document on th...

Страница 37: ...connected 2 Load the photo paper with the print glossy side facing up For more information see Loading Paper on page 28 3 Place your photo on the scanner glass and make sure the upper left corner aligns with the arrow on the printer For more information see Placing Your Document on the Scanner Glass on page 31 NOTE For best results install a photo cartridge before copying photos 4 Click Start Prog...

Страница 38: ...ton to preview your document or photo 5 Press the Resize button 6 Use the navigation buttons to select the size you want your copy to be and then press Select 7 If you want to make more than one copy press the left or right arrow on the operator panel to select the number of copies 1 99 8 Press the up or down arrow to change the blank paper size 9 Change any copy settings For more information see ...

Страница 39: ... darken your document Reduce or enlarge your document 4 Click the Advanced button to change options such as paper size and quality 5 To make any changes click the following tabs Click this tab To Print Select the paper size and type Select borderless printing options Select the print quality Scan Select the color depth and scan resolution Auto crop the scanned image Image Enhancements Sharpen your...

Страница 40: ...nd scanned image to drop down menu select a program as your scan destination 7 Customize your scan settings 8 When you finish customizing your image click Scan Now When your document has finished processing the selected program opens Scanning Photos 1 Turn on your computer and printer and make sure they are connected 2 Open the top cover 3 Place your photo on the scanner glass and make sure the up...

Страница 41: ... see Placing Your Document on the Scanner Glass on page 31 4 Close the top cover 5 Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 942 Dell All In One Center The Dell All In One Center appears 6 In the Send scanned image to drop down menu select the program you want to use For example you might want to fax or e mail multiple pages to someone 7 In the Scan section click Se...

Страница 42: ... left corner aligns with the arrow on the printer For more information see Placing Your Document on the Scanner Glass on page 31 4 Close the top cover 5 Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 942 Dell All In One Center The Dell All In One Center appears 6 In the Send scanned images to drop down menu select a word processing or text editing program 7 In the How wi...

Страница 43: ...9 Follow the instructions on the screen to prepare the photograph for e mail 10 Click Next 11 Open your e mail program write a note to accompany the attached photo and then send it NOTE If you have questions about how to do this consult the Help for your e mail program Faxing To send a fax using this printer you need to have the printer attached to a computer which is equipped with a modem and has...

Страница 44: ...mation screen type the information you want to be displayed on your fax cover page and then click Next 4 On the Select Device for Sending or Receiving Faxes screen click the modem that is installed in your computer in the Please select the fax device list 5 If you want to disable the sending of faxes click to clear the Enable Send check box 6 Click the Manual answer button or Automatically answer ...

Страница 45: ...ect this check box you are able to specify the storage location for the fax copy 15 Click Next 16 Confirm the configuration settings in the Configuration Summary list and then click Finish You are now ready to send or receive faxes Faxing a Paper Document To fax a single or multiple page paper document use the Dell All In One Center 1 Turn on your printer and computer and make sure they are connec...

Страница 46: ...our computer and printer and make sure they are connected by USB cable Select the Fax mode and then press Color or Black Follow the instructions on the screen Faxing Electronic Documents 1 With the file open click File Print 2 In the printer list select Fax 3 Click Print and then follow the instructions on the screen Receiving a Fax Using Fax Console or Fax Service Management 1 Make sure that an a...

Страница 47: ...ations Fax 2 Click Fax Console or Fax Service Management 3 The following folders appear Incoming faxes currently being received Inbox faxes that have been received Outbox faxes scheduled to be sent Sent Items faxes successfully sent 4 Click the folder of your choice 5 Click the fax in the right pane for which you want to view the status and then click Preferences or Properties 6 Click the General ...

Страница 48: ...card Change photo sizes before printing If your printer is connected to a computer you can save the photos to your computer modify them and print them You can also perform these tasks E mail photos to a friend Create album pages to display your photos Edit your photos Using Memory Cards Most digital cameras use a memory card to store photos The Dell Photo AIO Printer 942 supports the following dig...

Страница 49: ...a SmartMedia card make sure the gold contact area faces up If you are inserting a CompactFlash Type I or Type II MultiMedia Memory Stick Secure Digital card or xD Picture Card make sure the name label faces up Your printer recognizes one source for photos at a time Insert only one digital camera memory card at a time Using a PictBridge Enabled Digital Camera Your printer also supports PictBridge c...

Страница 50: ...rom the I Want To menu on the display scroll to View Photos or Print and then press the Select button on the operator panel 2 Press the left or right arrow on the navigation button to scroll through the photos on the media card or in the digital camera 3 Press the Select button to select a photo for printing The number of copies and the photo size are displayed below the photo on the display To ch...

Страница 51: ...o save to your computer You can select more than one photo at once 4 Press the Save to PC button on the operator panel The Memory Card Manager automatically launches on your computer 5 In the Memory Card Manager verify that the photos you want to save are selected and then click Next 6 Browse to the folder in which you want to save your photos and make any changes to the Save Launch Options and th...

Страница 52: ...52 Using the Printer w w w d e l l c o m s u p p o r t d e l l c o m ...

Страница 53: ...perform various scan copy fax and print operations with newly scanned and previously saved documents and images Printing Preferences Allows you to adjust printer settings Dell Picture Studio v2 0 Allows you to manage edit display print and convert photos and other types of images Memory Card Manager Allows you to display manage edit print and save photos to your computer Ink Management Warns you w...

Страница 54: ...e screen to order new ink cartridges Print a test page icon Click this icon to print a test page Use color cartridge for all black printing icon Click this icon and follow the instructions on the screen to use your color cartridge for black printing Clean to fix horizontal streaks icon Click this icon and follow the instructions on the screen to clean your ink cartridge nozzles Troubleshoot other ...

Страница 55: ...this button to view software version information To access the Dell Printer Solution Center Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 942 Dell Printer Solution Center Using the Dell All In One Center The Dell All In One Center allows you to Scan copy fax and perform creative tasks Select where you want to send the scanned image Select the quantity and color of your ...

Страница 56: ...pe of image being scanned Select how you will use the scan Select Fax Now NOTE Click See More Scan Settings to view all settings Copy Select the quantity and color of your copies Select a quality setting for your copies Adjust the size of the scanned area Lighten or darken your copies this can also be accomplished using the operator panel Enlarge or reduce your copies NOTE Click See More Copy Sett...

Страница 57: ...e Print dialog box appears 2 In the Print dialog box click Preferences Properties Options or Setup depending on the program or operating system The Printing Preferences screen appears To access Printing Preferences when a document is not open 1 In Windows XP click Start Settings Printers and Faxes In Windows 2000 click Start Settings Printers 2 Right click on the printer icon and then select Print...

Страница 58: ...nge these settings Quality Copies Quality Speed Select Automatic Draft Normal or Photo depending on your desired output quality Draft is the fastest option but should not be selected if you have a photo cartridge installed Multiple Copies Customize how the printer prints several photocopies of a single print job Collated Normal or Print Last Page First Print Color Images in Black and White Print y...

Страница 59: ...er 1 Insert a memory card into the memory card slot on the front of the printer 2 Press Save to PC on the operator panel or select Save to Computer from the I Want To menu You can also launch MCM from your computer by clicking Start Programs or All Programs Dell Printers Dell Photo AIO Printer 942 Memory Card Manager For more information on using Memory Card Manager see Using Your Printer in Photo...

Страница 60: ...vide a more accurate count once usage patterns are established When your ink cartridge levels are low a Low Ink Warning will pop up on your screen when you try to print This warning will be displayed every time you print until you install a new ink cartridge For more information on replacing ink cartridges see Replacing Ink Cartridges on page 63 When one or both of your ink cartridges are empty th...

Страница 61: ...ect Complete A Print and click Continue Printing Process Black will be used for all black printing until the black cartridge is replaced or the option is deselected from Maintenance tab in the Dell Printer Solution Center The Reserve Tank dialog will not be displayed again until after the low ink cartridge has been replaced The Complete A Print checkbox is automatically reset when a new or differe...

Страница 62: ...62 Understanding the Printer Software w w w d e l l c o m s u p p o r t d e l l c o m ...

Страница 63: ...s or by phone To order by phone see Ordering Supplies on page 2 Dell recommends Dell ink cartridges for your printer Dell does not provide warranty coverage for problems caused by using accessories parts or components not supplied by Dell 1 Turn on your printer 2 Lift the printer unit and position the scanner support between the tabs to keep it open The ink cartridge carrier moves and stops at the...

Страница 64: ...lid 4 Remove the old ink cartridges 5 Store the cartridges in an air tight container such as the storage unit you received with your photo cartridge sold separately or dispose of them properly 6 If you are installing new ink cartridges remove the sticker and transparent tape from the back and bottom of each ink cartridge photo or black cartridge ...

Страница 65: ... use for normal printing For photo printing use a photo cartridge and a color cartridge 7 Insert the new ink cartridges Make sure the black or photo ink cartridge is secure in the left ink cartridge carrier and the color ink cartridge is secure in the right ink cartridge carrier photo or black cartridge ...

Страница 66: ...d or replaced To verify your ink cartridges are aligned you can print an alignment page After you close the printer unit press the Menu button Scroll to Align Cartridges and press Select The alignment page begins printing During printing the operator panel display reads Alignment page printing The ink cartridges align when the page prints You may also need to align ink cartridges when characters a...

Страница 67: ... smudged or too dark Colors fade do not print or do not print completely Vertical lines appear jagged or edges appear rough To clean the ink cartridge nozzles 1 Load plain paper For more information see Loading Paper on page 28 2 Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 942 Dell Printer Solution Center 3 Click the Maintenance tab 4 Click Clean to fix horizontal str...

Страница 68: ...68 Ink Cartridge Maintenance w w w d e l l c o m s u p p o r t d e l l c o m ...

Страница 69: ...NTER AND YOUR COMPUTER CHECK THE USB CABLE Ensure that the USB cable is firmly connected to your printer and your computer Shut down the computer reconnect the USB cable as shown on the setup diagram for your printer and then restart the computer IF THE SOFTWARE INSTALLATION SCREEN DOES NOT APPEAR AUTOMATICALLY INSTALL THE SOFTWARE MANUALLY 1 Insert the Drivers and Utilities CD 2 In Windows XP cli...

Страница 70: ...ndows XP 1 Click Start Printers and Faxes 2 Right click Dell Photo AIO Printer 942 and select Set as Default Windows 2000 1 Click Start Settings Printers 2 Right click Dell Photo AIO Printer 942 and select Set as Default PRINTER WON T PRINT AND PRINT JOBS ARE STUCK IN PRINT QUEUE Check for multiple instances of the printer installed on your computer 1 In Windows XP click Start Printers and Faxes I...

Страница 71: ...rinter Problems ENSURE THAT THE PRINTER POWER CABLE IS FIRMLY CONNECTED TO THE PRINTER AND THE ELECTRICAL OUTLET DETERMINE IF THE PRINTER HAS BEEN HELD OR PAUSED Windows XP 1 Click Start Settings Printers and Faxes 2 Double click Dell Photo AIO Printer 942 and then click Printer 3 Make sure a check mark is not next to Pause Printing If a check mark is next to Pause Printing click it to deselect th...

Страница 72: ...ax modem Contact your Internet Service Provider for more information Make sure your computer is not connected to the Internet via dial up modem when trying to fax WHEN USING AN EXTERNAL MODEM MAKE SURE IT IS TURNED ON AND IT IS CORRECTLY CONNECTED TO YOUR COMPUTER MAKE SURE YOU LOADED THE PAPER CORRECTLY For more information see Loading Paper on page 28 USE ONLY PAPER RECOMMENDED FOR YOUR PRINTER ...

Страница 73: ...r support 1 Turn off your printer 2 Firmly grasp the paper and gently pull it from the printer 3 Turn on your printer and print the document again If the paper jam is not visible 1 Turn off your printer 2 Lift the printer unit and position the scanner support between the tabs to keep it open 3 Gently pull the paper from the printer 4 Close the printer unit turn on the printer and print the documen...

Страница 74: ...r Load more paper into the printer For more information see Loading Paper on page 28 Printhead error The ink cartridge has a short Disconnect and then reconnect the printer power cable Reinstall the ink cartridges For more information see Replacing Ink Cartridges on page 63 Print carrier error Print carrier error Disconnect the printer power cable check for paper jams and then reconnect the power ...

Страница 75: ...ppears 2 Click Preferences Properties or Options depending on your program or operating system 3 On the Quality Copies tab select Quality Speed and select a higher quality setting 4 Print your document again 5 If the print quality does not improve try aligning or cleaning the ink cartridges For more information on aligning see Aligning Ink Cartridges on page 66 For more information on cleaning ink...

Страница 76: ...76 Troubleshooting w w w d e l l c o m s u p p o r t d e l l c o m ...

Страница 77: ...s 2 In the U S Business customers should call 1 877 459 7298 and Consumer Home and Home Office customers should call 1 800 624 9896 If you are calling from a different country or are in a different Service area see Contacting Dell on page 77 for your local telephone number 3 Follow the menu prompts in the automated telephone system to speak with a technical support representative Automated Order S...

Страница 78: ...rt dell com technical support premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed ...

Страница 79: ...rs toll free 1 800 695 8133 Financial Services website www dellfinancialservices com Financial Services lease loans toll free 1 877 577 3355 Financial Services Dell Preferred Accounts DPA toll free 1 800 283 2210 Business Customer Service and Technical Support toll free 1 877 459 7298 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Printers and Projectors Technical Support toll fr...

Страница 80: ... Division PAD toll free 1 800 060 889 Customer Care toll free 1 800 819 339 Corporate Sales toll free 1 800 808 385 Transaction Sales toll free 1 800 808 312 Fax toll free 1 800 818 341 Austria Vienna International Access Code 900 Country Code 43 City Code 1 Website support euro dell com E mail tech_support_central_europe dell com Home Small Business Sales 0820 240 530 00 Home Small Business Fax 0...

Страница 81: ... Penang Malaysia 604 633 4966 Customer Service Penang Malaysia 604 633 4949 Transaction Sales Penang Malaysia 604 633 4955 Canada North York Ontario International Access Code 011 Online Order Status www dell ca ostatus AutoTech automated technical support toll free 1 800 247 9362 TechFax toll free 1 800 950 1329 Customer Care Home Sales Small Business toll free 1 800 847 4096 Customer Care med lar...

Страница 82: ...l free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll free 800 858 2669 Lar...

Страница 83: ...dell com E mail Support servers Nordic_server_support dell com Technical Support 7023 0182 Customer Care Relational 7023 0184 Home Small Business Customer Care 3287 5505 Switchboard Relational 3287 1200 Fax Switchboard Relational 3287 1201 Switchboard Home Small Business 3287 5000 Fax Switchboard Home Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic Gen...

Страница 84: ...national Access Code 00 Country Code 33 City Codes 1 4 Website support euro dell com E mail support euro dell com fr fr emaildell Home and Small Business Technical Support 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Switchboard calls from outside of France 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax calls from outside of France 04 99 75 40 01 Corporate Technical Sup...

Страница 85: ...d 2108129800 Sales 2108129800 Fax 2108129812 Grenada General Support toll free 1 866 540 3355 Guatemala General Support 1 800 999 0136 Guyana General Support toll free 1 877 270 4609 Hong Kong International Access Code 001 Country Code 852 Website support ap dell com E mail ap_support dell com Technical Support Dimension and Inspiron 2969 3189 Technical Support OptiPlex Latitude and Dell Precision...

Страница 86: ...K only 0870 907 4499 Ireland Sales 01 204 4444 U K Sales dial within U K only 0870 907 4000 Fax SalesFax 01 204 0103 Switchboard 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard ...

Страница 87: ...pport and Customer Service Austin Texas U S A 512 728 3883 Sales Austin Texas U S A 512 728 4397 SalesFax Austin Texas U S A 512 728 4600 or 512 728 3772 Luxembourg International Access Code 00 Country Code 352 Website support euro dell com E mail tech_be dell com Technical Support Brussels Belgium 3420808075 Home Small Business Sales Brussels Belgium toll free 080016884 Corporate Sales Brussels B...

Страница 88: ...ernational Access Code 00 Country Code 52 Customer Technical Support 001 877 384 8979 or 001 877 269 3383 Sales 50 81 8800 or 01 800 888 3355 Customer Service 001 877 384 8979 or 001 877 269 3383 Main 50 81 8800 or 01 800 888 3355 Montserrat General Support toll free 1 866 278 6822 Netherlands Antilles General Support 001 800 882 1519 Country City International Access Code Country Code City Code D...

Страница 89: ...0 Relational Customer Care 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Australia au_tech_support dell com Home and Sm...

Страница 90: ...ode 011 Country Code 48 City Code 22 Website support euro dell com E mail pl_support_tech dell com Customer Service Phone 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal International Access Code 00 Country Code 351 Website support euro dell com E mail support euro dell com pt en emaildell Technical Suppor...

Страница 91: ...re 011 709 7707 Sales 011 709 7700 Fax 011 706 0495 Switchboard 011 709 7700 Southeast Asian and Pacific Countries Customer Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Website support euro dell com E mail support euro dell com es es emaildell Home and Small Business Technical Support 902 100 130 Cu...

Страница 92: ...l for French speaking HSB and Corporate Customers support euro dell com ch fr emaildell Technical Support Home and Small Business 0844 811 411 Technical Support Corporate 0844 822 844 Customer Care Home and Small Business 0848 802 202 Customer Care Corporate 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 Taiwan International Access Code 002 Country Code 886 Technical Support portable and...

Страница 93: ...stomer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Customer Care 0870 906 0010 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344 860 456 Home and Small Business Fax 0870 907 4006 Uru...

Страница 94: ...94 Contacting Dell w w w d e l l c o m s u p p o r t d e l l c o m ...

Страница 95: ...products What is not covered by this limited warranty This limited warranty does not cover Software including the operating system and software added to the Dell branded hardware products through our factory integration system third party software or the reloading of software Non Dell branded and Solution Provider Direct products and accessories Problems that result from External causes such as ac...

Страница 96: ...Y LIABILITY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR LOST SOFTWARE OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIM...

Страница 97: ... and the first year of all other limited warranties we will repair any Dell branded hardware products returned to us that prove to be defective in materials or workmanship If we are not able to repair the product we will replace it with a comparable product that is new or refurbished Individual Home Consumers U S Only Technical Support 1 800 624 9896 Customer Service 1 800 624 9897 Individual Home...

Страница 98: ...ng years For the remaining period of the limited warranty we will replace any defective part with new or refurbished parts if we agree that it needs to be replaced When you contact us we will require a valid credit card number at the time you request a replacement part but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the...

Страница 99: ... Dell s website If you are an Individual Home Consumer go to www dell com us en dhs topics sbtopic_015_ccare htm If you are a Home Office Small Medium Large or Global Commercial Customer go to www dell com us en biz topics sbtopic_ccare_nav_015_ccare htm If you are a Government Education or Healthcare Customer or an Individual Home Consumer who purchased through an Employee Purchase Program go to ...

Страница 100: ...ducts Unisys branded products PowerVault 160T tape libraries enterprise software non Dell branded enterprise products software and or software licenses purchased under any type of volume purchase agreement or any non Dell customized hardware and or software product s Reconditioned or Refurbished Dell Branded Hardware Products and Parts All reconditioned or refurbished PowerEdge PowerConnect and Po...

Страница 101: ...ems resulting from misuse abuse accident neglect mishandling incorrect environments or wear from ordinary use THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT FOR CANADIAN CUST...

Страница 102: ... of this agreement If you do not agree to these terms promptly return all Software items disks written materials and packaging and delete any preloaded or embedded Software You may use one copy of the Software on only one computer at a time If you have multiple licenses for the Software you may use as many copies at any time as you have licenses Use means loading the Software in temporary memory o...

Страница 103: ... implied warranties are limited to ninety 90 days from the date you receive the Software Some jurisdictions do not allow limits on the duration of an implied warranty so this limitation may not apply to you The entire liability of Dell and its suppliers and your exclusive remedy shall be a return of the price paid for the Software or b replacement of any disk not meeting this warranty that is sent...

Страница 104: ...ying materials and all copies thereof will be destroyed This agreement is governed by the laws of the State of Texas Each provision of this agreement is severable If a provision is found to be unenforceable this finding does not affect the enforceability of the remaining provisions terms or conditions of this agreement This agreement is binding on successors and assigns Dell agrees and you agree t...

Страница 105: ...otices U S Only Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference received including interference that may caus...

Страница 106: ...2 Company name Dell Inc One Dell Way Round Rock Texas 78682 USA 512 338 4400 Fax Branding The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use an electronic device including fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is ...

Страница 107: ...0 using 58 Dell Printer Solution Center accessing 53 using 53 E e mail document 43 scanned image 43 envelopes loading 27 error message Data error 74 Ink Low Alert 74 Paper feed 74 Paper jam 74 Paper tray empty 74 Print carrier 74 Printhead 74 Reserve tank 74 Scan carrier 74 System control 74 error messages Paper jam 74 Paper Out 74 error messages and flashing lights 74 F faxing 43 G glossy paper l...

Страница 108: ...e 74 Paper out message 74 Paper Setup tab 58 paper type sensor turning off 30 photo cards loading 28 photo paper loading 28 photos printing 33 PictBridge 49 postcards loading 28 Print Layout tab 58 Printing Preferences accessing 57 Paper Setup tab 58 Print Layout tab 58 Quality Copies tab 58 problems drives 69 Q Quality Copies tab 58 S software Dell All In One Center 55 Dell Printer Solution Cente...

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