13
EN
WARRANTY
Dalcq S.A. provides a special warranty on all parts of the appliance subject to conditions below.
The legal regulations about warranty as well as the rights resulting from the legislation about
responsibility of the defective products remain unaffected. Possible right to reimbursement of the
buyer in case of defaults remain valid, if the conditions below are met.
1. Period of the warranty
The warranty applies to all parts of the
appliance and starts from the date of purchase
(date of invoice) of the appliance and has a
duration of 2 years when used privately
2. Object of the warranty
Dalcq S.A. covers the material, construction
and manufacturing defaults, provided the
default was present at delivery and that the
appliance was correctly operated by the buyer.
The warranty covers free repair, or exchange
of one or more defective components, or
the exchange of the appliance for another
appliance of the same value. It is up to Dalcq
S.A. to decide which measure to undertake.
3. Warranty case
When breakdown/default, you must
immediately advise: :
1. The store where you bought the appliance.
2. The after sales service (written or via
email) that the appliance will be returned,
to provide an extended description of the
problem with pictures.
4. Packaging
It is recommended to use the original
packaging to return the appliance. If you use
a different packaging, make sure it provides
enough protection for typical transport risks
and that it offers sufficient protection. A simple
cardboard box filled with paper is not sufficient.
Dalcq S.A. cannot be held responsible for
damage resulting from insufficient packaging.
The warranty then expires. The after sales
service will inform you of the return procedure
as well as of the costs this implies.
5. Cleaning
If you don’t clean the parts or the appliance
before returning it, Dalcq S.A. will invoice a
cleaning set rate. It is the responsibility of the
buyer to prove the real costs of cleaning are
inferior to the invoiced set rate.
6. Withdrawal of the right to warranty
The right to warranty is withdrawn by:
- Incorrect use, treatment and storage. (For
example, defaults caused by humidity, high
temperatures)
- Repairs, repair attempts, modifications of any
kind and use of non-original parts, etc. which
were not executed by Dalcq S.A. or by an
authorized company.
- Insufficient packaging and bad transport.
- Inappropriate mechanical influences on the
appliance or on the parts of the appliance.
- Defaults that are not caused by the finishing
or production of the appliance, such as fall,
collision, damage, fire, earthquake, damage
by flood, lightning, etc.
- Use other than household use, especially in a
commercial environment.
- The costs incurred by Dalcq S.A. because of
the returning of the appliance by the buyer,
without warranty or right to restitution will be
for the buyer.
7. After sales service
Dalcq S.A.
Rue du Hainaut 86
6180 Courcelles
Belgium
+32 71 12 14 81
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