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9. DVR TROUBLESHOOTING
Before calling technical support, try the following troubleshooting tips:
Problem
Solution
No picture
- Make sure the TV/monitor is on the correct input
channel
- Check all connections and make sure cameras/
DVR are powered on
No sound
- Make sure that audio is enabled in the DVR menu
- If using a microphone, ensure that it is connected
and turned on
- If using an audio supported camera, ensure that
sound is enabled
- Check all RCA audio connections
No images is shown on the
web page
- Please follow “8.4.1 Install ActiveX”, setup the IE
settings, and install ActiveX.
IPEdit is unable to detect
the DVR’s IP Address
- Please check your firewall or antivirus software.
Some software may block IP edit from accessing
the network. In Windows Firewall, you may have
to add IPedit.exe to the “exceptions” list.
- Reconnect the Ethernet cable
- See the network guide for more troubleshooting
tips.
9.2 CAMERA TROUBLESHOOTING
No picture/signal:
- Make sure your TV/monitor is on the correct video
input channel. This is NOT channel 3. Common
terms for this channel is INPUT, AV CHANNEL,
LINE 1, LINE 2 and AUX. Please use your TV or
VCR manual to correctly identify this channel.
- If your camera is connected to a VCR/DVR, make
sure that it is properly connected to your TV/
monitor.
- Check all connections to make sure they are
secure and properly connected.
- Check your power supply to ensure that the
camera is powered up.
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