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Support and contacts
If you encounter any problems, have questions or just want to share your experience, please feel free to contact us
in the way that suits you best. Our contact details can be found on our
Maintenance
Extending product lifetime
Make sure that your Fish Deeper App is always up to date. If you are not sure whether you have the latest
version installed, visit the Google Play Store or App Store to check if there is a new version of the Fish
Deeper App.
When you have the latest application, it will automatically update firmware in your Deeper Sonar when you
connect to your Deeper. Your Deeper needs to be charged for 50% for the firmware to update.
All Deeper sonars are powered by a li-poly battery and charging these batteries regularly will extend their
life. We recommend charging your PRO, PRO+, START and CHIRP at least once every 6 months. The Deeper
3.0 should be charged every 2 months, even if you are not using it.
Store your device in a clean, moisture-free environment. A temperature of 16°C-22°C (62°F - 72°F) is ideal,
and do not leave your Deeper in a very hot or very cold place for long periods of time.
Do not leave your Deeper wet. Every time you stop using it – clean it off from water and store it in a dry
place.
The top cover on the Deeper PRO, PRO+, 3.0 and CHIRP should always be screwed tightly (The Water Proof
marks must match).
Please protect your Deeper’s body from physical damage - don’t let it hit into the ground or rocks, etc.
Strong physical impacts can damage the sonar irreparably.
Never put your Deeper in water when it is connected to the charger cable. This could damage the device and
any damage will not be covered by the warranty. Always ensure the top cover is firmly closed and the Water
Proof marks are perfectly aligned before putting your Deeper Sonar in water.
Cleaning and ensuring the device is water-proof
Clean your Deeper with a soft cloth.
If your Deeper gets excessively dirty, clean it with a cloth moistened with water or a mild detergent solution.
Do not use any type of abrasive pad or scouring powder, or any solvent such as alcohol or benzene, for
cleaning your Deeper, as doing so may damage the surface of your Deeper.
Cleaning the water sensors (the two metal points on the of the Deeper PRO, PRO+, 3.0 and CHIRP) can be
done by roughly scrubbing them with a sponge. An electronic contact cleaner can be used if needed.
Make sure that the threads of the Deeper top cover and body are always clean, do not attach the top cover if
there is sand or dirt on the thread of the top cover or the Deeper. Clean it first.
Troubleshooting
Where to find the serial number of my device
Each Deeper Sonar device has its own unique serial number. Serial number serves as your sonar's personal
identification code, and is used to determine warranty activation time, special promotions available for your device
and many other important details. It's also handy to know the serial number if your Deeper needs servicing or in
case it was lost.
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