to check the earbuds charging status. If
needed, charge the earbuds.
• Increase the volume on the earbuds and
mobile device.
• Make sure you are using the correct
device.
• Move your mobile device closer to the
earbuds (30 ft. Or 10 m) and away from
any interference or obstructions.
• Use a different music source.
• Connect a different mobile device.
11. Cannot hear a person on a call.
• Check that both the earbuds and the
connected device (i.e., smart-phone)
are turned on.
• Turn up the volume of the connected
device if it is too low.
• Check the audio settings of the
Bluetooth device to make sure the
sound comes from the earbuds during a
call.
• Re-establish the connection using the
Bluetooth device.
• While listening to music with the
earbuds, stop playback and press the
button on the right or left unit to
respond to an incoming call.
12. Earbuds always fall off
• Choose the ear tips that fit the size of
your ear.
• Wear the earbuds correctly.
13. The Bluetooth connection and sound
signal are unstable.
• The Bluetooth device is out of range.
Please shorten the distance between
the earbuds and the Bluetooth device.
And keep away from any interference or
obstacles.
14. Do both earbuds have call function
when using single earbud?
• Yes, our earbuds can be single-use,
each one bud has the call function.
15. Can I use it on Apple products?
• Supports iPhone, iPad, Samsung, Sony,
Huawei, Xiaomi and other smart-phone
devices. Supports Bluetooth audio
devices.
• If your device is with Bluetooth version
above 4.0, you can use it with the
earbuds.
16. What version of Bluetooth is in the
earbuds? What is the maximum
distance the earbuds will cover?
• Bluetooth version is 5.0. The maximum
distance must be less than or equal to
10 meters without obstacles
17. How to charge the earbuds? How
many times does the charging case
charge the earbuds? How long does it
take to charge the earbuds?
• Place the earbuds into the charging
case and close the cover, it will start to
charge the earbuds.
• The charging case can charge the
earbuds 3 times when it is fully
charged.
• It takes about 1 hour to fully charge the
earbuds, depending on the actual
situation.
ENG
23
