Davey Repair or Replacement Guarantee
In the unlikely event in Australia or New Zealand that this Davey product develops any
malfunction within warranty periods beginning from the date of original purchase due
to faulty materials or manufacture, Davey will at our option repair or replace it for you
free of charge, subject to the conditions below.
Should you experience any difficulties with your Davey product, we suggest in the first
instance that you contact the Davey Dealer from which you purchased the Davey
product. Alternatively you can phone our Customer Service line on 1300 367 866 in
Australia, or 0800 654 333 in New Zealand, or send a written letter to Davey at the
address listed below. On receipt of your claim, Davey will seek to resolve your difficulties
or, if the product is faulty or defective, advise you on how to have your Davey product
repaired, obtain a replacement or a refund.
Your Davey Three Year Guarantee naturally does not cover normal wear or tear,
replacement of product consumables (i.e. mechanical seals, bearings or capacitors),
loss or damage resulting from misuse or negligent handling, improper use for which the
product was not designed or advertised, failure to properly follow the provided installation
and operating instructions, failure to carry out maintenance, corrosive or abrasive water
or other liquid, lightning or high voltage spikes, or unauthorised persons attempting
repairs. Where applicable, your Davey product must only be connected to the voltage
shown on the nameplate.
Your Davey Guarantee does not cover freight or any other costs incurred in making a
claim. Please retain your receipt as proof of purchase; you MUST provide evidence of
the date of original purchase when claiming under the Davey Guarantee.
Davey shall not be liable for any loss of profits or any consequential, indirect or special
loss, damage or injury of any kind whatsoever arising directly or indirectly from Davey
products. This limitation does not apply to any liability of Davey for failure to comply
with a consumer guarantee applicable to your Davey product under the Australian or
New Zealand legislation and does not affect any rights or remedies that may be
available to you under the Australian or New Zealand Consumer Legislation.
In Australia, you are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
Should your Davey product require repair or service after the guarantee period; contact
your nearest Davey Dealer or phone the Davey Support Centre on the number listed
below.
For a complete list of Davey Dealers visit our website (davey.com.au).
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