ENGLISH
25
WARRANTY
CONDITIONS
All electric smokers by Pit Boss, manufactured by Dansons Inc., carry a limited warranty from the date of sale by the original
owner. The warranty coverage begins on the original date of purchase and proof of date of purchase, or copy of original bill of
sale, is required to validate the warranty. Customers will be subject to parts, shipping, and handling fees if unable to provide
proof of the purchase or after the warranty has expired.
Dansons carries a five (5) year warranty against defects and workmanship on all parts, and five (5) year on electrical
components.
Dansons warrants that all part(s) are free of defects in material and workmanship, for the length of use and
ownership of the original purchaser. Warranty does not cover damage from wear and tear, such as scratches, dents, dings, chips
or minor cosmetic cracks. These aesthetic changes of the smoker do not affect its performance. Repair or replacement of any
part does not extend past the limited warranty beyond the five (5) year from date of purchase. During the term of the warranty,
Dansons’ obligation shall be limited to furnishing a replacement for defective and/or failed components. As long as it is within
the warranty period, Dansons’ will not charge for repair or replacement for parts returned, freight prepaid, if the part(s) are found
by Dansons’ to be defective upon examination. Dansons’ shall not be liable for transportation charges, labor costs, or export
duties. Except as provided in these conditions of warranty, repair or replacement of parts in the manner and for the period of
time mentioned heretofore shall constitute the fulfillment of all direct and derivate liabilities and obligations from Dansons to
you. Dansons takes every precaution to utilize materials that retard rust. Even with these safeguards, the protective coatings can
be compromised by various substances and conditions beyond Dansons’ control. High temperatures, excessive humidity, chlorine,
industrial fumes, fertilizers, lawn pesticides and salt are some of the substances that can affect metal coatings. For these reasons,
the warranty does not cover rust or oxidization, unless there is loss of structural integrity on the smoker component. Should any
of the above occur, kindly refer to the care and maintenance section to prolong the lifespan of your unit. Dansons recommends
the use of a cover when the smoker is not in use.
This warranty is based on normal domestic use and service of the smoker and neither limited warranty coverage’s apply for a
smoker which is used in commercial applications.
EXCEPTIONS
There is no written or implied performance warranty on Pit Boss smokers, as the manufacturer has no control over the installation,
operation, cleaning, maintenance or the type of fuel burned. This warranty will not apply nor will Dansons assume responsibility if
your appliance has not been installed, operated, cleaned and maintained in strict accordance with this owner’s manual. Any use of
gas not outlined in this manual may void the warranty. The warranty does not cover damage or breakage due to misuse, improper
handling or modifications. Neither Dansons, or authorized Pit Boss dealer, accepts responsibility, legal or otherwise, for the incidental
or consequential damage to the property or persons resulting from the use of this product. Whether a claim is made against Dansons
based on the breach of this warranty or any other type of warranty expressed or implied by law, the manufacturer shall in no event
be liable for any special, indirect, consequential or other damages of any nature whatsoever in excess of the original purchase of this
product. All warranties by manufacturer are set forth herein and no claim shall be made against manufacturer on any warranty or
representation. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations of implied
warranties, so the limitations or exclusions set forth in this limited warranty may not apply to you. This limited warranty gives you
specific legal rights and you may have other rights, which vary from state to state.
ORDERING REPLACEMENT PARTS
To order replacement parts, please contact your local Pit Boss dealer or visit our online store at:
www.pitboss-grills.com
CONTACT CUSTOMER SERVICE
If you have any questions or problems, contact Customer Service, Monday through Sunday, 4am - 8pm PST (EN/FR/ES).
[email protected] | Toll-Free: 1-877-303-3134 | Toll-Free Fax: 1-877-303-3135
