Dakota Computer Solutions
•
1579 Lexington Road
•
Green Oaks, IL 60048
•
Tel: 847-816-1337
•
Fax: 847-816-4558
11
Maintenance and repair
The unit does not contain any user-serviceable parts. Any malfunction of the unit should be reported
to a factory-authorized repair center for service. Any discrepancies in the operation of the unit
according to this manual should be reported to the Technical Support Department of Dakota
Computer Solutions.
Technical support
If you cannot determine the nature of a problem, please call Dakota Computer Solutions and ask for
Technical Support. If possible, call from a telephone located near the unit; we may be able to solve
your problem directly over the telephone. If we cannot solve your problem on the telephone, or
determine that the fault is in the unit, we will issue a Return Material Authorization (RMA) number that
must appear on the outside of all returned products. The unit should be double-packed in the original
container, insured, and shipped to the address given to you by our Technical Support representative.
To speak to a Technical Support representative, call (847) 816-1337 from 9:00am to 5:00pm CST,
Monday thru Friday.
Voyager UTP Version Numbers & Firmware Updates
A firmware/version number is located on the rear of the Local and Remote Units:
Version Number Format:
xx
S
yy
Where
xx
is the hardware revision &
yy
is the firmware revision
Always quote the full version and firmware number when contacting technical support.
SERVICE INFORMATION
