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FAQs
Please check the following before contacting the place of purchase.
Troubleshooting
Q: The dust/PM2.5 sensor seems to have poor sensitivity...
A:
Perform periodic cleaning of the dust/PM2.5 sensor as dirt on its lens can lead to
poor sensitivity.
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In addition, the response time of the dust/PM2.5 sensor depends on room size.
Make adjustments in accordance with the procedure for setting dust/PM2.5 sensor
sensitivity.
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The responsiveness of the dust/PM2.5 sensor may be poor during FAN setting
“Turbo” or when airflow is high in AUTO FAN MODE or MOIST MODE.
The strong airflow causes dust to be drawn into the air inlet before it can be
detected by the dust/PM2.5 sensor. This is normal (not a malfunction).
Dust/PM2.5 sensor
Q: Can the dust collection filter be cleaned?
A:
No. Do not attempt to clean it with a vacuum cleaner or water.
(Reduced performance of the dust collection filter may result)
Replace it if dirt buildup is severe.
Q: The dust collection filter easily turns black...
A:
The blackening does not affect dust collection performance. However, it can be
replaced if it is an issue.
Q: Can the deodorising filter be cleaned with water? Or should it be replaced?
A:
It cannot be cleaned with water.
(If water is used, the part will lose its shape and become unusable.)
If you have inadvertently washed it with water, contact the place of purchase.
Remove the deodorising filter unit from the main unit and vacuum off dust with a
vacuum cleaner.
It is not necessary to replace the filter.
If odour becomes an issue, leave the part in a shaded, breezy area. (about
1 day)
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Q: No steam is visible during the Humidifying operation...
A:
No steam is visible because humidification is carried out by passing air through the humidifying filter and vaporising,
rather than by boiling water.
Q: Air emitted during the Humidifying operation feels cool...
A:
Emitted air is a little lower in temperature than the air drawn-in because heat in the air is consumed when the water
contained in the humidifying filter is vaporised.
Q: Humidification is in progress but ambient humidity is not rising...
A:
It may be difficult to raise the humidity depending on room size and conditions. Select the humidity setting
(High) and
increase the airflow rate.
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Dirt buildup on the humidifying filter can cause reduced performance. Perform periodic cleaning/maintenance.
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Q: Is it not necessary to replace the silver ion cartridge attached to the humidifying tray?
A:
The silver ion cartridge has a service life of 10 years.
Silver ion
cartridge
Provides
capacity for
slime-resistance
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