12 Troubleshooting
Installer reference guide
84
ERGA04~08DAV3(A) + 08S23DAV
Daikin Altherma – Low temperature split
4P499573-1A – 2018.11
12.3.6
Symptom: The water pressure relief valve
leaks
Possible causes
Corrective action
Dirt is blocking the water
pressure relief valve outlet
Check whether the pressure
relief valve works correctly by
turning the red knob on the valve
counterclockwise:
▪ If you do NOT hear a clacking
sound, contact your dealer.
▪ If the water keeps running out
of the unit, close both the
water inlet and outlet shut-off
valves first and then contact
your dealer.
12.3.7
Symptom: The space is NOT sufficiently
heated at low outdoor temperatures
Possible causes
Corrective action
If the system contains a backup
heater: backup heater operation
is not activated
Check and make sure that:
▪ The backup heater operation
mode is enabled. Go to:
▪ [9.3.8]: Installer settings >
Backup heater > Operation
[4‑00]
▪ The backup heater overcurrent
fuse has not been turned off. If
it has, check the fuse and turn
it back on.
▪ The thermal protector of the
backup heater has not been
activated. If it has, check the
following, and then press the
reset button in the switch box:
▪ The water pressure
▪ Whether there is air in the
system
▪ The air purge operation
If the system contains a backup
heater: the backup heater
equilibrium temperature has not
been configured correctly
Increase the "equilibrium
temperature" to activate the
backup heater operation at a
higher outdoor temperature. Go
to:
▪ [9.3.7]: Installer settings >
Backup heater > Equilibrium
temperature [5‑01]
There is air in the system.
Purge air manually or
automatically. See the air purge
function in the chapter
.
Possible causes
Corrective action
Too much heat pump capacity is
used for heating domestic hot
water
Check and make sure that the
"space heating priority" settings
have been configured
appropriately:
▪ Make sure that the "space
heating priority status" has
been enabled. Go to [9.6.1]:
Installer settings > Balancing >
Space heating priority [5‑02]
▪ Increase the "space heating
priority
temperature"
to
activate
backup
heater
operation at a higher outdoor
temperature. Go to [9.6.3]:
Installer settings > Balancing >
Offset BSH setpoint [5‑03]
12.3.8
Symptom: The pressure at the tapping
point is temporarily unusually high
Possible causes
Corrective action
Failing or blocked pressure relief
valve.
▪ Flush and clean the complete
tank
including
the
piping
between pressure relief valve
and the cold water inlet.
▪ Replace the pressure relief
valve.
12.3.9
Symptom: Decoration panels are pushed
away due to a swollen tank
Possible causes
Corrective action
Failing or blocked pressure relief
valve.
Contact your local dealer.
12.3.10 Symptom: Tank disinfection function is
NOT completed correctly (AH-error)
Possible causes
Corrective action
The disinfection function was
interrupted by domestic hot water
tapping
Program the start-up of the
disinfection function when the
coming 4 hours NO domestic hot
water tapping is expected.
Large domestic hot water tapping
happened recently before the
programmed start-up of the
disinfection function
When Tank > Heat up mode >
Reheat only or Sc
reheat is selected, it is
recommended to program the
start-up the disinfection function
at least 4 hours later than the last
expected large hot water tapping.
This start-up can be set by
installer settings (disinfection
function).
When Tank > Heat up mode >
Schedule only is selected, it is
recommended to program a Eco
action 3 hours before the
scheduled start-up of the
disinfection function to preheat
the tank.
The disinfection operation was
stopped manually: [C.3]
Operation > Tank was turned off
during disinfection.
Do NOT stop tank operation
during disinfection.
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