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D-Link DWA-50 User Manual

Section 5 - Troubleshooting

1. How do I know if my adapter is installed properly?

Select the

Hardware Tab.

Troubleshooting

This chapter provides solutions to problems that can occur during the installation and operation of the DWA-520. Read

the following descriptions if you are having problems. (The examples below are illustrated in Windows

®

XP. If you

have a different operating system, the screenshots on your computer will look similar to the following examples.)

Go to

Start

>

My Computer

>

Properties.

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Содержание DWA-520

Страница 1: ......

Страница 2: ...ted Setup 20 My Wireless Networks 21 Support 24 About 25 Windows XP Configuration Utility 26 Disabling The Windows XP Utility 27 Wireless Security 29 What is WEP 29 What is WPA 30 Configure WEP 31 Using the D Link Utility 31 Using the Windows XP Utility 33 Configure WPA WPA2 Passphrase 35 Using the D Link Utility 35 Using the Windows XP Utility 37 Configure WPA WPA2 39 Using the D Link Utility 39 ...

Страница 3: ...k Wireless Utility on CD System Requirements A desktop computer with an available 32 bit Desktop slot Windows 98SE ME 2000 XP or Vista 300MHz processor and at least 64MB of RAM An 802 11g or 802 11b access point for Infrastructure mode or another 802 11g or 802 11b wireless adapter for Ad Hoc mode Product Overview Package Contents ...

Страница 4: ...with other cards for peer to peer file sharing or in infrastructure mode to connect with a wireless access point or router for access to the Internet in your office or home network The DWA 520 features robust security to help protect the wireless network from intruders complying with the latest wireless networking security protocols including WEP encryption and Wi Fi Protected Access WPA support f...

Страница 5: ...curity Pre Shared Key mode means that the home user without a RADIUS server will obtain a new security key every time he or she connects to the network vastly improving the safety of communications on the network Extra Protection 802 1x Authentication in conjunction with the RADIUS server verifies the identity of would be clients User friendly configuration and diagnostic utilities allow you to ea...

Страница 6: ... D Link DWA 520 User Manual Section 1 Product Overview Hardware Overview LEDs Link A steady light indicates a connection to a wireless network ACT A blinking light indicates transmission of data ...

Страница 7: ...s the SSID and security settings of the network s you want to connect to Remove Existing Installations If you ve installed a different manufacture s adapter or a different model D Link adapter make sure the software is uninstalled before installing the new software Some utilities may cause a conflict with the new software If you plan to use multiple adapters at different times make sure the utilit...

Страница 8: ... Link wireless adapter it is recommended to disable the wireless adapter as well as any unused Ethernet adapters From the desktop right click on the My Computer icon and select Properties Click the Hardware tab and then click Device Manager Scroll down the list and click the sign to the left of Network Adapters Right click the adapter you would like to disable and select Disable ...

Страница 9: ...Installation Click Yes to disable the adapter The adapter is now disabled When disabled a red X will be displayed Disabling the adapter will not remove the drivers If you would like to use the adapter simply right click it and select Enable ...

Страница 10: ...hat is 1 5 feet thick 5 meters at a 45 degree angle appears to be almost 3 feet 1 meter thick At a 2 degree angle it looks over 42 feet 14 meters thick Position devices so that the signal will travel straight through a wall or ceiling instead of at an angle for better reception 3 Building Materials make a difference A solid metal door or aluminum studs may have a negative effect on range Try to po...

Страница 11: ...at follow are shown in Windows XP The steps and screens are similar for the other Windows operating systems If the CD Autorun function does not automatically start on your computer go to Start Run In the run box type D Drivers setup exe where D represents the drive letter of your CD ROM drive When the autorun screen appears click Install Drivers Adapter Installation ...

Страница 12: ...Next to continue By default setup will install to the default location C Program Files D Link Utility where C represents the drive letter of your hard drive To install to a different location click Browse and specify the location Click Next Select the program files folder location Click Next to continue ...

Страница 13: ...nual Section 2 Installation Click Next Click Finish and shut down your computer Next insert your desktop adapter and then restart your system If you want to connect to your network manually select the option And then click Next ...

Страница 14: ...ame SSID and click Next Enter the network name SSID manually If you enter the SSID incorrectly you will automatically be brought to the site survey page Click Next to continue or click Scan to display the site survey page If the wireless network you are trying to connect to is encrypted enter the WEP key or WPA PSK passphrase Click Next to continue ...

Страница 15: ...ual Section 2 Installation If you want to connect to your network with WPS select the option And then click Next Click Finish to continue Click Press to connect to your wireless network Click the push button on your access point ...

Страница 16: ... the access point within 120 seconds and it is recommended that the access point is nearby If you encounter failure of WPS below page will show Click Retry to re connect to your wireless network with WPS Click Next to select the way you want to get connected to your wireless network Click Exit to complete the installation ...

Страница 17: ...17 D Link DWA 520 User Manual Section 2 Installation Click Finish to complete ...

Страница 18: ... uses the Configuration Utility as the management software The utility provides the user an easy interface to change any settings related to the wireless adapter After you have completed the installation of the DWA 520 and whenever you start the computer the Configuration Utility starts automatically and the system tray icon is loaded in the toolbar Clicking on the utility icon will start the Conf...

Страница 19: ...work with Wi Fi Protected Setup Rescans for available wireless networks in your area Highlight a wireless network and click the Connect button If the network is secure a pop up window will appear Enter the security information to connect refer to the Wireless Security section for more information Select a wireless network profile from the drop down menu and click Activate to connect Allow up to 30...

Страница 20: ...tility that can be pressed to get connected to your wireless network Please make sure the access point is nearby and its physical button is placed on the device Personal Identification Number is an unique number that is generated randomly by device PINshouldbeenteredontheutilityofyouraccess point and be accepted to get connected PIN PBC ...

Страница 21: ...created New Button Modify Click New to create a new wireless network profile refer to page 18 Click Modify to edit a current profile refer to page 19 Click Delete to remove a profile Click Activate to use a profile Allow up to 30 seconds to connect to the wireless network TheProfileDetailssectionwilldisplayinformation about the wireless network such as the network name SSID network type Infrastruc...

Страница 22: ... Office Coffee Shop Enter the SSID of the wireless network Select the network type If you are connecting to a wireless router or access point select Infrastructure If you are connecting to another wireless client such as an adapter select Ad Hoc Select the type of security used Please refer to the Wireless Security section for more information Click OK to save your settings Network Type Set Securi...

Страница 23: ...rom the My Wireless Networks page Profile Name SSID Enter a name for your profile e g Home Office Coffee Shop Displays the SSID of the network Displays the network type Select the type of security used Please refer to the Wireless Security section for more information Click OK to save your settings Network Type Set Security OK Button ...

Страница 24: ...24 D Link DWA 520 User Manual Section 3 Configuration Support If you need help click the Support button A pane will appear to the right of the utility which will display information about the utility ...

Страница 25: ...25 D Link DWA 520 User Manual Section 3 Configuration The About screen gives you information about the Firmware and Utility Versions of the DWA 520 About ...

Страница 26: ... computer icon in your system tray lower right corner next to the time Select View Available Wireless Networks If you receive the Wireless Networks Detected bubble click on the center of the bubble to access the utility The utility will display any available wireless networks in your area Click on a network and click the Connect button Refer to the Wireless Security section for information on conn...

Страница 27: ...ink wireless utility you must disable the Windows XP wireless utility Right click on the wireless computer icon in your system tray lower right corner next to the time Select View Available Wireless Networks In the Choose a Wireless Network window click Change Advanced Settings on the left side below Related Tasks ...

Страница 28: ...28 D Link DWA 520 User Manual Section 3 Configuration In the Wireless Network Connection Properties window uncheck Use Windows to configure my wireless network settings and then click OK ...

Страница 29: ...er your wireless network so that it is protected as it is transmitted from one wireless device to another To gain access to a WEP network you must know the key The key is a string of characters that you create When using WEP you must determine the level of encryption The type of encryption determines the key length 128 bit encryption requires a longer key than 64 bit encryption Keys are defined by...

Страница 30: ...e authentication protocol EAP WEP regulates access to a wireless network based on a computer s hardware specific MAC address which is relatively simple to be sniffed out and stolen EAP is built on a more secure public key encryption system to ensure that only authorized network users can access the network WPA PSK WPA2 PSK uses a passphrase or key to authenticate your wireless connection The key i...

Страница 31: ...n your system tray lower right corner of screen From the list of available wireless networks select the network you want to connect to and click Connect If the network is using WEP the screen as shown to the left will appear 2 Enter the WEP key exactly as it is on your wireless router or access point 3 Click the Show text in the password field box to see the WEP key Unchecking it will hide the key...

Страница 32: ...thentication to Shared Key 1 Open the Wireless Utility by double clicking on the D Link icon in your system tray lower right corner of screen Click on New to create a new profile or highlight an existing profile and click Modify 2 Select WEP under Set Security Option 3 Select Shared and then select the Key Length from the drop down menu 4 Enter the WEP key exactly as it is on your wireless router ...

Страница 33: ...e configuring your wireless adapter If you are joining an existing network you will need to know the WEP key being used 2 Highlight the wireless network SSID you would like to connect to and click Connect 1 Open the Windows XP Wireless Utility by right clicking on the wireless computer icon in your system tray lower right corner of screen Select View Available Wireless Networks ...

Страница 34: ...ork Connection box will appear Enter the WEP key and click Connect It may take 20 30 seconds to connect to the wireless network If the connection fails please verify that the WEP settings are correct The WEP key must be exactly the same as on the wireless router or access point ...

Страница 35: ...on the D Link icon in your system tray lower right corner of screen 2 Highlight the wireless network SSID you would like to connect to and click Connect If the network is using WPA PSK the screen as shown to the left will appear 3 Enter the WPA PSK passphrase exactly as it is on your wireless router or access point Click the Show text in the password field box to see the passphrase Unchecking it w...

Страница 36: ...ess devices 1 Open the Wireless Utility by double clicking on the D Link icon in your system tray lower right corner of screen Click on New to create a new profile or highlight an existing profile and click Modify 2 Select WPA WPA2 Passphrase under Set Security Option 3 Select TKIP or AES 4 Enter the passphrase exactly as it is on your wireless router or access point 5 Click OK to connect to the n...

Страница 37: ...nt before configuring your wireless adapter If you are joining an existing network you will need to know the WEP key being used 2 Highlight the wireless network SSID you would like to connect to and click Connect 1 Open the Windows XP Wireless Utility by right clicking on the wireless computer icon in your system tray lower right corner of screen Select View Available Wireless Networks ...

Страница 38: ...n box will appear Enter the WPA PSK passphrase and click Connect It may take 20 30 seconds to connect to the wireless network If the connection fails please verify that the WPA PSK settings are correct The WPA PSK passphrase must be exactly the same as on the wireless router or access point ...

Страница 39: ...ct TKIP or AES 3 Click on Advanced Config to continue 4 Next to EAP Type select EAP TLS EAP TTLS or PEAP Extensible Authentication Protocols allow devices on the network to request authentication from the RADIUS server in the network All the devices on the network must use the same EAP type when using a RADIUS server for authentication Some RADIUS servers require that the Validate Server field be ...

Страница 40: ... on Advanced Config to continue 4 Next to EAP Type select EAP TLS LEAP EAP TTLS or PEAP Extensible Authentication Protocols allow devices on the network to request authentication from the RADIUS server in the network All the devices on the network must use the same EAP type when using a RADIUS server for authentication Some RADIUS servers require that the Validate Server field be selected Check th...

Страница 41: ...r provides solutions to problems that can occur during the installation and operation of the DWA 520 Read the following descriptions if you are having problems The examples below are illustrated in Windows XP If you have a different operating system the screenshots on your computer will look similar to the following examples Go to Start My Computer Properties ...

Страница 42: ... click on D Link Wireless 108G DWA 520 Desktop Adapter Select Properties to check that the drivers are installed properly Look under Device Status to check that the device is working properly Click OK to continue D Link Wireless 108G DWA 520 Desktop Adapter D Link Wireless 108G DWA 520 Desktop Adapter ...

Страница 43: ... your Access Point and the computer with the DWA 520 Turn on the Access Point and then turn on the computer with the DWA 520 Refresh the DWA 520 Utility 2 I cannot connect to the access point or the wireless router Check to see if the DWA 520 Desktop adapter is firmly inserted into the Desktop slot of your laptop computer 3 The DWA 520 Power and Link lights are not on Reset the Access Point to its...

Страница 44: ...les from the INF and SYSTEM DRIVERS folders in the Windows directory Note Windows XP and Windows 2000 will rename inf files that have not received WHQL certification into oem inf files e g oem1 inf 5 The computer does not recognize the DWA 520 Wireless Adapter Check that the LED indicators for the broadband modem are indicating normal activity If not there may be a problem with the broadband conne...

Страница 45: ...ients associated to it Check that the Network Connection for the wireless client is configured properly Select AP Infrastructure when connecting to an access point and select Ad Hoc mode when connecting without an access point Double click on the WLAN icon in the taskbar click on Configuration to change the settings for the wireless adapter If Security is enabled make sure that the correct encrypt...

Страница 46: ...eless LANs are used increasingly in both home and office environments and public areas such as airports coffee shops and universities Innovative ways to utilize WLAN technology are helping people to work and communicate more efficiently Increased mobility and the absence of cabling and other fixed infrastructure have proven to be beneficial for many users Wireless users can use the same applicatio...

Страница 47: ...ata from one point A to point B But wireless technology has restrictions as to how you can access the network You must be within the wireless network range area to be able to connect your computer There are two different types of wireless networks Wireless Local Area Network WLAN and Wireless Personal Area Network WPAN Wireless Local Area Network WLAN In a wireless local area network a device call...

Страница 48: ...ones laptops speakers and other devices that operate on batteries Who uses wireless Wireless technology as become so popular in recent years that almost everyone is using it whether it s for home office business D Link has a wireless solution for it Home Gives everyone at home broadband access Surf the web check email instant message and etc Gets rid of the cables around the house Simple and easy ...

Страница 49: ...e a task not knowing where to start That s why we ve put together a few setup steps and tips to help you through the process of setting up a wireless network Tips Here are a few things to keep in mind when you install a wireless network Centralize your router or Access Point Make sure you place the router access point in a centralized location within your network for the best performance Try to pl...

Страница 50: ...eless clients will connect to an access point or wireless router Ad Hoc Directly connecting to another computer for peer to peer communication using wireless network adapters on each computer such as two or more DWA 520 wireless network desktop adapters An Infrastructure network contains an Access Point or wireless router All the wireless devices or clients will connect to the wireless router or a...

Страница 51: ...Run In the run box type cmd and click OK At the prompt type ipconfig and press Enter This will display the IP address subnet mask and the default gateway of your adapter If the address is 0 0 0 0 check your adapter installation security settings and the settings on your router Some firewall software programs may block a DHCP request on newly installed adapters If you are connecting to a wireless n...

Страница 52: ...ur D Link network adapter and select Properties Step 3 Highlight Internet Protocol TCP IP and click Properties Step 4 Click Use the following IP address and enter an IP address that is on the same subnet as your network or the LAN IP address on your router Example If the router s LAN IP address is 192 168 0 1 make your IP address 192 168 0 X where X is a number between 2 and 99 Make sure that the ...

Страница 53: ... Range Indoors Up to 328 feet 100 meters Outdoors Up to 1 312 feet 400 meters Power Consumption PowerSave mode 28mA Standby mode 4 66mA Transmit mode 248mA Modulation Technology Orthogonal Frequency Division Multiplexing OFDM Complementary Code Keying CCK Receiver Sensitivity 54Mbps OFDM 10 PER 68dBm 48Mbps OFDM 10 PER 68dBm 36Mbps OFDM 10 PER 75dBm 24Mbps OFDM 10 PER 79dBm 18Mbps OFDM 10 PER 82dB...

Страница 54: ...0mm H 19mm Weight 46 6g Maximum wireless signal rate derived from IEEE Standard 802 11g specifications Actual data throughput will vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate Environmental factors will adversely affect wireless signal range ...

Страница 55: ...Ver 1 10 2007 10 05 ...

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