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DI-624S User’s Manual
D-Link Systems, Inc.
Troubleshooting
6. Why can’t I get a wireless connection? (continued)
7. I forgot my encryption key.
Reset the DI-624S to its factory default settings and restore the other devices on your network
to their default settings. You may do this by pressing the Reset button on the back of the unit.
You will lose the current configuration settings.

Turn off your DI-624S and the client. Turn the DI-624S back on again, and then turn on the
client.

Check that the LED indicators are indicating normal activity. If not, check that the AC power
and Ethernet cables are firmly connected.

Make sure that all devices are set to Infrastructure mode. 
Check that the IP Address, subnet mask, gateway and DNS settings are correctly entered for
the network.

If you are using 2.4GHz cordless phones, X-10 equipment or other home security systems,
ceiling fans, and lights, your wireless connection will degrade dramatically or drop altogether.
Try changing the Channel on your DI-624S, and on all the devices in your network to avoid
interference.

Keep your product away (at least 3-6 feet) from electrical devices that generate RF noise, like
microwaves, monitors, electric motors, etc.
