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D-Link DCS-3112 User Manual

Appendix C - Contacting Technical Support

U.S. and Canadian customers can contact D-Link technical support through our web site or by phone.

Before you contact technical support, please have the following ready:

• Model number of the product (e.g. DCS-3211)

• Hardware Revision (located on the label on the bottom of the Network Camera (e.g. rev A1))

• Serial Number (s/n number located on the label on the bottom of the Network Camera).

You can find software updates and user documentation on the D-Link website as well as frequently asked questions and

answers to technical issues.

For customers within the United States:

Phone Support:

(877) 354-6555

Internet Support:

http://support.dlink.com

For customers within Canada:

Phone Support:

(800) 361-6560

Internet Support:

http://support.dlink.ca

Contacting Technical Support

Содержание DCS-3112

Страница 1: ......

Страница 2: ...etup 26 Dynamic DNS 28 Image Setup 29 Audio and Video 30 Preset Control 32 Motion Detection 33 Time and Date 34 Event Setup 35 Application 36 Add Event 42 Add Recording 43 SD Card 45 Advanced 46 Digital Input Output 46 RS 485 47 ICR 48 HTTPS 49 Access List 50 Maintenance 51 Device Management 51 Backup and Restore 52 Firmware Upgrade 53 Status 54 Device Info 54 Logs 55 Help 56 DI DO Schematics 57 T...

Страница 3: ...r registered trademarks of D Link Corporation or its subsidiaries in the United States or other countries All other company or product names mentioned herein are trademarks or registered trademarks of their respective companies Copyright 2011 D Link Corporation All rights reserved This publication may not be reproduced in whole or in part without prior expressed written permission from D Link Syst...

Страница 4: ...ser Manual Section 1 Product Overview If any of the above items are missing please contact your reseller CAT5 Ethernet Cable DCS 3112 Network Camera Camera Stand Power Adapter Manual and Wizard on CD ROM Package Contents ...

Страница 5: ...ress and hold this button for 10 seconds to reset the camera 4 BNC Video analog output 5 Audio Out Audio Output for external speakers 6 I O Connector I O connectors for external devices 7 LED Power and network indicator 8 Ethernet PoE RJ 45 connector for Ethernet which can also be used to power the camera using Power over Ethernet PoE 1 3 2 4 5 6 7 8 ...

Страница 6: ...CS 3112 User Manual Section 2 Hardware Overview Front 1 Lens Connector Connect to a CS mount 2 ICR Sensor The IR Cut Removable sensor judges lighting conditions and switches from color to infrared accordingly 1 2 ...

Страница 7: ...e Overview 1 AES Auto Electric Shutter 2 DC IRIS Use an auto iris DC drive 3 NTSC TV output signal selector 4 PAL TV output signal selector 1 1 DC Iris Connector Connector for DC auto iris lens 2 DIP Switch Toggles several different camera options 2 ...

Страница 8: ...8 D Link DCS 3112 User Manual Section 2 Hardware Overview 1 SD Card Slot Local SD card for storing recorded images and videos 1 ...

Страница 9: ... installation If the Autorun function on your computer is disabled or if the D Link Launcher fails to start automatically click Start Run Type D autorun exe where D represents the drive letter of your CD ROM drive Click Installation Wizard to begin the installation After clicking Setup Wizard the window on the right will open Click Next to continue ...

Страница 10: ...S 3112 User Manual Section 3 Configuration Click Yes to accept the License Agreement Then click Next to continue To start the installation process click Next Note The installation may take several minutes to finish ...

Страница 11: ... Link DCS 3112 User Manual Section 3 Configuration Click Finish to complete the installation Click on the D Link Setup Wizard SE icon that was created in your Windows Start menu Start D Link Setup Wizard SE ...

Страница 12: ...eft blank Click Next to proceed to the next page The Setup Wizard will appear and display the MAC address and IP address of your camera s If you have a DHCP server on your network a valid IP Address will be displayed If your network does not use a DHCP server the network camera s default static IP address 192 168 0 20 will be displayed Click the Wizard button to continue ...

Страница 13: ...ake a moment to confirm your settings and click Restart Select DHCP if your camera obtains an IP address automatically when it boots up Select static IP if the camera will use the same IP address each time it is started Click Next to proceed to the next page ...

Страница 14: ...was created in your Windows Start menu Start D Link Setup Wizard SE Select the camera and click the button labeled Link to access the web configuration The Setup Wizard will automatically open your web browser to the IP address of the camera Alternatively you may manually open a browser and enter the IP address of the camera 192 168 0 20 Note If you plug the router into a router with DHCP enabled ...

Страница 15: ... Link DCS 3112 User Manual Section 3 Configuration Enter admin as the default username and leave the password blank Click OK to continue Check Always trust content from D Link and then click Yes to continue ...

Страница 16: ...iguration This section shows your camera s live video You can select your video profile and view or operate the camera For additional information about web configuration please refer to the user manual included on the CD ROM or the D Link website ...

Страница 17: ...ple D Link IP camerasremotely Youmayusethesoftwaretoconfigurealltheadvancedsettingsfor your cameras D ViewCam is a comprehensive management tool for IP surveillance Insert the CD ROM into the CD ROM drive Click Install D ViewCam Software from menu and select D ViewCam to install the VMS software Follow the Installation Wizard to install D ViewCam ...

Страница 18: ...al Section 3 Configuration Click Finish to complete the installation To start D ViewCam select Start All Programs D Link D ViewCam Main Console For more detail operation of using D ViewCam software please refer to D ViewCam Manual ...

Страница 19: ...r This indicator will change color when a digital input signal is detected Motion Trigger Indicator This indicator will change color when a trigger event occurs Note The video motion feature for your camera must be enabled Recording Indi cator When a recording is in progress this indicator will change color Video Profile 1 Video Profile 2 Video Profile 3 Full screen mode Taking a Snapshot Recordin...

Страница 20: ...page 32 for information about setting the frame size and view window area You may select a value between 0 and 64 0 is the slowest and 64 is the fastest This window indicates the total field of view FOV of the camera The red box indicates the visible region of interest ROI You may select the interface language using this menu The available options are English and Traditional Chinese Go To Preset L...

Страница 21: ...Network Camera s motion detection settings click Motion Detection Setup Wizard If you want to enter your settings without running the wizard click Manual Motion Detection Setup and skip to page 24 Internet Connection Setup Wizard This wizard will guide you through a step by step process to configure your new D Link Camera and connect the camera to the internet Click Next to continue Note Select DH...

Страница 22: ...the correct configuration information and click Next to continue If you are using PPPoE select Enable PPPoE and enter your user name and password otherwise click Next to continue If you have a Dynamic DNS account and would like the camera to update your IP address automatically Select Enable DDNS and enter your host information Click Next to continue Enter a name for your camera and click Next to ...

Страница 23: ...hat all events will be triggered as scheduled Click Next to continue If you have selected DHCP you will see a summary of your settings including the camera s IP address Please write down all of this information as you will need it in order to access your camera Click Apply to save your settings ...

Страница 24: ...the detection sensitivity and adjust the camera s ability to detect movement You may specify whether the camera should capture a snapshot or a video clip when motion is detected Please see the Motion Detection section on page 27 for information about how to configure motion detection Step 2 This step allows you to enable motion detection based on a customized schedule Specify the day and hours You...

Страница 25: ... choose not to receive notifications or to receive notifications via e mail or FTP Please enter the relevant information for your e mail or FTP account Click Next to continue Step 4 You have completed the Motion Detection Wizard Please verify your settings and click Apply to save them Please wait a few moments while the camera saves your settings and restarts ...

Страница 26: ...he future Enter the fixed IP address in this field This number is used to determine if the destination is in the same subnet The default value is 255 255 255 0 The gateway used to forward frames to destinations in a different subnet Invalid gateway settings may cause the failure of transmissions to a different subnet TheprimarydomainnameservertranslatesnamestoIPaddresses The secondary DNS acts as ...

Страница 27: ...browser to connect to the HTTPS port of the camera The default port number is 443 The port number that you use for RTSP streaming to mobile devices suchasmobilephonesorPDAs Thedefaultportnumber is 554 You may specify the address of a particular stream For instance live1 sdp can be accessed at rtsp x x x x video1 sdp where the x x x x represents the ip address of your camera Specifying the maximum ...

Страница 28: ...nable DDNS Server Address Host Name User Name Password Timeout Status Select this checkbox to enable the DDNS function Select your Dynamic DNS provider from the pull down menu or enter the server address manually Enter the host name of the DDNS server Enter your user name or e mail used to connect to the DDNS Enter your password used to connect to the DDNS server Enter DNS Timeout values Indicates...

Страница 29: ...l mask areas Mirrors the images Rotates the image 180 degrees Ifthisoptionisenabled whiteobjectswillberenderedaswhiteonthescreen Changes the exposure mode Use the drop down box to set the camera for Indoor Outdoor or Night environments or to capture Moving objects The Low Noise option will focus on creating a high quality picture without noise Youcanalsocreate3differentcustomexposuremodes TheMaxGa...

Страница 30: ...deo size you can use the ePTZ controls to look around 16 9 1280x720 800x450 640x360 480x270 320x176 176x144 4 3 1280x1024 1280x960 1024x768 800x600 640x480 480x 360 320x240 176x144 A higher frame rate provides smoother motion for videos Lower frame rates will result in stuttering motion The maximum number of frames that is displayed in 1 second 30 fps is the highest video quality for this camera I...

Страница 31: ...off Audio out volume level Ticking this checkbox will mute incoming audio This setting controls the amount of gain applied to incoming audio to increase its volume Ticking this checkbox will mute outgoing audio This setting controls the amount of gain applied to outgoing audio to increase its volume ...

Страница 32: ...Zoom controls to move the camera view to the required position and select the preset s name then click Add Choose the preset you would like to use from the drop down menu then click GoTo A preset sequence is an automated series of camera movements from one preset position to another A guard tour can be set up to display the video streams from different preset positions in a pre determined order an...

Страница 33: ...tween 0 and 100 Specifies the amount of motion in the window being monitored that is required to initiate an alert If this is set to 100 motion is detected within the whole window will trigger a snapshot Draw the motion detection area by dragging your mouse in the window indicated by the red square To erase a motion detection area simply click on the red square that you wish to remove Right clicki...

Страница 34: ...own menu Select this to enable Daylight Saving Time Select this option to allow your camera to configure the Daylight Saving settings automatically Selecting this option allows you to configure the Daylight Saving date and time manually Sets the amount of time to be added or removed when Daylight Saving is enabled Enable this feature to obtain time automatically from an NTP server Network Time Pro...

Страница 35: ...ding 1 To add a new item event server or media click Add A screen will appear and allow you to update the fields accordingly 2 To delete the selected item from the pull down menu of event server or media click Delete 3 Click on the item name to pop up a window for modifying Note You can add up to four events five servers and five media fields ...

Страница 36: ...al input devices When an event is triggered a specified action will be performed You can configure the Network Camera to send snapshots or videos to your e mail address or FTP site To start plotting an event it is suggested to configure server and media columns first so that the Network Camera will know what action shall be performed when a trigger is activated ex Motion detection Periodically Dig...

Страница 37: ...al input devices When an event is triggered a specified action will be performed You can configure the Network Camera to send snapshots or videos to your e mail address or FTP site To start plotting an event it is suggested to configure server and media columns first so that the Network Camera will know what action shall be performed when a trigger is activated ex Motion detection Periodically Dig...

Страница 38: ...he unique name of your server Enter the configuration for the target e mail server account Enter the configuration for the target FTP server account Specifyanetworkstoragedevice Onlyonenetworkstoragedevice is supported Use the camera s onboard SD card storage Add Server Configure up to 5 servers to store media ...

Страница 39: ...Profile 3 The number of pre event images The number of post event images The prefix name will be added on the file name Check it to add timing information as file name suffix Select this option to enable video clips The source of the profile profile1 profile2 or profile3 The interval of pre event recording in seconds The maximal recording file duration in seconds The maximal file size would be gen...

Страница 40: ... Send pre event images and Send post event images are set to four a total of 9 images are generated after a trigger is activated Add a date and time suffix to the file name Select this option to add a date and time to the file name suffix 1 pic 2 pic 3 pic 4 pic 5 pic 6 pic 7 pic 8 pic 9 pic The moment the trigger is activated SNAPSHOTS20080104_100341 Date and time sufﬁx The format is YYYYMMDD_HHM...

Страница 41: ...ds and the Maximum duration is set to ten seconds the Network Camera continues to record for another four seconds after a trigger is activated File name prefix Enter the text that will be added at the beginning of the file name 1 sec 2 sec 3 sec 4 sec 5 sec 6 sec 7 sec 8 sec 9 sec 10 sec The moment the trigger is activated VIDEOS20080104_100341 Date and time sufﬁx The format is YYYYMMDD_HHMMSS Fil...

Страница 42: ...d digital input trigger Specify the input type that triggers the event Motion is detected during live video monitoring Select the windows that need to be monitored The event is triggered in specified intervals The trigger interval unit is in minutes The external trigger input to the camera Triggers an event when the system boots up Triggers an event when if the network connection is lost Select Al...

Страница 43: ...GB for recording space The recording data will replace the oldest record when the total recording size exceeds this value For example if each recording file is 6MB and the total cyclic recording size is 600MB then the camera will record 100 files in the specified location folder and then will delete the oldest file and create new file for cyclic recording Please note that if the free HDD space is ...

Страница 44: ...255 255 0 Used to determine if the destination is in the same subnet The gateway used to forward frames to destinations in a different subnet Invalid gateway settings may cause the failure of transmissions to a different subnet Primary domain name server that translates names to IP addresses Secondary domain name server to backup the primary one Enable this setting to allow your camera to be confi...

Страница 45: ...lders If the picture files are stored on the SD card click on the picture folder and choose the picture file you would like to view If video files are stored on the SD card click on the video folder and choose the video file you would like to view Reloads the file and folder information from the SD card SD Card Here you may browse and manage the recorded files which are stored on the SD card ...

Страница 46: ...nd e mailed Select D I or D O Mode LED Video Output The camera will send a signal when an event is triggered depending upon the type of device connected to the DI circuit N C stands for Normally Closed This means that the normal state of the circuit is closed Therefore events are triggered when the device status changes to Open N O stands for Normally Open This means that the normal state of the c...

Страница 47: ... transfers per second A higher baud rate will reduce the distance of the two devices transmitter and receiver Values range from 2400 default to 19200 bps This value is the number of data bits in a transmission The data bit can be 7 or 8 default Parity is a form of error checking used in serial communication For even and odd parities the serial port sets the parity bit the last bit after the data b...

Страница 48: ... Night mode disables the IR Cut Filter Set up the Day Night mode using a schedule The camera will enter Day mode at the starting time and return to Night mode at the ending time The DC 12V Power Output port can supply 12V DC 200mA of power to another device such as a spotlight or infrared lamp Its default setting is Off meaning it will not supply power You can select On to turn on the power supply...

Страница 49: ...s Note Enable the HTTPS service Choose the way the certificate should be created Three options are available Create a self signed certificate automatically Create a self signed certificate manually Create a certificate request and install Displays the status of the certificate The certificate cannot be removed while the HTTPS is still enabled To remove the certificate you must first uncheck Enable...

Страница 50: ...anges made Note A total of seven lists can be configured for both columns The ending IP Address of the devices such as a computer that have permission to access the video of the camera Remove the customized setting from the Allow List The list of IP addresses that have no access right to the camera Remove the customized setting from the Delete List For example When the range of the Allowed List is...

Страница 51: ... Show Time Set a new password for the administrator s account Add new user account The user name for the new account The password for the new account All the existing user accounts will be displayed here You may delete accounts includes in the list but please reserve at least one as guest Create a unique name for your camera that will be added to the file name prefix when creating a snapshot or a ...

Страница 52: ...al From Local Hard Drive Restore to Factory Default Reboot Device You may save and document your current settings into your computer Locate a pre saved configuration by clicking Browse and then restore the pre defined settings to your camera by clicking Load Configuration You may reset your camera and restore the factory settings by clicking Restore Factory Defaults This will restart your camera ...

Страница 53: ...nload and save the latest firmware version from the D Link Support Page to your local hard drive Locate the file on your local hard drive by clicking the Browse button Select the file and click the Upload button to start upgrading the firmware Current Firmware Version Current Product Name File Path Upload Displays the detected firmware version Displays the camera model name Locate the file upgrade...

Страница 54: ...54 D Link DCS 3112 User Manual Section 3 Configuration Status This page displays detailed information about your device and network connection Device Info ...

Страница 55: ... 3112 User Manual Section 3 Configuration This page displays the log information of your camera You may download the information by clicking Download You may also click Clear to delete the saved log information Logs ...

Страница 56: ...56 D Link DCS 3112 User Manual Section 3 Configuration This page provides helpful information regarding camera operation Help ...

Страница 57: ...57 D Link DCS 3112 User Manual Section 3 Configuration DI DO Schematics DI DO ...

Страница 58: ...ut current should be under 200mA DI Receive signals from a motion detector or any other external security device DO Connect to an alarm or buzzer Refer to page 57 485 485 ConnecttotheRS 485interfaceforcontrollingauxiliaryequipment such as an external camera enclosure to perform PAN and TILT movement Refer to page 57 for more information ...

Страница 59: ...t and sharpness Video Compression H 264 MPEG 4 MJPEG simultaneous format compression JPEG for still images H 264 MPEG 4 multicast streaming Video Resolution 16 9 1280 x 720 800 x 450 640 x 360 480 x 270 320 x 176 176 x 144 4 3 1280 x 1024 1280 x 960 1024 x 768 800 x 600 640 x 480 480 x 360 320 x 240 176 x 144 All resolutions support frame rates of up to 30 fps Audio Support G 726 External Device I...

Страница 60: ...port Windows 7 Vista XP system Pocket PC or mobile phone with 3GPP playback support D ViewCam System Requirements Operating System Microsoft Windows 7 Vista XP Web Browser Internet Explorer 6 or higher Protocol Standard TCP IP D ViewCam Software Functions Remote management control of up to 32 cameras Viewing of up to 32 cameras on one screen Supports all management functions provided in web interf...

Страница 61: ...e label on the bottom of the Network Camera e g rev A1 Serial Number s n number located on the label on the bottom of the Network Camera You can find software updates and user documentation on the D Link website as well as frequently asked questions and answers to technical issues For customers within the United States Phone Support 877 354 6555 Internet Support http support dlink com For customer...

Страница 62: ...er this Limited Warranty will be at D Link s option to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the actual purchase price paid Any repair or replacement will be rendered by D Link at an Authorized D Link Service Office The replacement hardware need not be new or have an identical make model or part D Link may at its option ...

Страница 63: ...ng Software will be refunded by D Link provided that the non conforming Software and all copies thereof is first returned to D Link The license granted respecting any Software for which a refund is given automatically terminates Non Applicability of Warranty The Limited Warranty provided hereunder for Hardware and Software portions of D Link s products will not be applied to and does not cover any...

Страница 64: ...25 Meadowvale Boulevard Mississauga Ontario L5N 5S2 Canada D Link will not be held responsible for any packages that are lost in transit to D Link The repaired or replaced packages will be shipped to the customer via Purolator Canada or any common carrier selected by D Link Return shipping charges shall be prepaid by D Link if you use an address in Canada otherwise we will ship the product to you ...

Страница 65: ...AL INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF GOODWILL LOSS OF REVENUE OR PROFIT WORK STOPPAGE COMPUTER FAILURE OR MALFUNCTION FAILURE OF OTHER EQUIPMENT OR COMPUTER PROGRAMS TO WHICH D LINK S PRODUCT IS CONNECTED WITH LOSS OF INFORMATION OR DATA CONTAINED IN STORED ON OR INTEGRATED WITH ANY PRODUCT RETURNED TO D LINK FOR WARRANTY SERVICE RESULTING FROM THE USE OF THE PRODUCT RELATING TO WAR...

Страница 66: ...ates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communication However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and...

Страница 67: ...accessible by the end user For detailed warranty information applicable to products purchased outside the United States please contact the corresponding local D Link office Industry Canada Notice This device complies with RSS 210 of the Industry Canada Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any inter...

Страница 68: ...DCS 3112 User Manual Appendix E Registration Version 1 0 September 6 2011 Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights Registration ...

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