21
Troubleshooting
2. I cannot connect to the access point or the wireless router.
•
Make sure that the SSID on the DWL-520+ PCI adapter is exactly the
same as the SSID on the Access Point or wireless router.
•
Move the DWL-650+ and the Access Point or the Wireless Router
into the same room and then test the wireless connection.
•
Disable all security settings. (WEP, MAC Address Control, AES)
•
Make sure that the AP/wireless router is not locked down to a
different frequency.
•
Turn off your Access Point and the computer with the DWL-520+.
Turn on the Access Point, and then turn on the computer with the
DWL-520+.
•
Refresh the DWL-520+
Air
Plus Utility.
3. The DWL-520+ Power and Link lights are not on.
•
Check to see if the DWL-520+ PCI adapter is firmly inserted into a
PCI slot.
4. I forgot my Encryption key.
•
Reset the Access Point to its factory default settings and restore the
DWL-520+ Wireless PCI Adapter to the factory default settings. (The
default settings are listed in Ch.5:
Using the Configuration Utility
in
this manual.)
5. The computer does not recognize the DWL-520+ Wireless Adapter.
•
Make sure that the DWL-520+ Wireless Adapter is properly seated in
the computer’s PCI slot.
•
If Windows does not detect the hardware upon insertion of the
adapter, make sure to completely remove drivers that were
previously loaded. To remove the drivers, do the following:
A.
Under
Tools
> select
Folder Options
…> select
View
>
under
Hidden files and folders
> select
Show hidden
files and folders
B.
Uncheck
Hide extension for known file types
> click on
Apply
