D-FLY DRAGONFLY, Руководство пользователя

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FAILURE TO READ AND FOLLOW ALL INSTRUCTIONS MAY RESULT IN SERIOUS INJURY
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8 WARRANTY
8.1 DRAGONFLY WARRANTY POLICY
This warranty policy is only valid for the original purchaser of your Dragonfly.
1. We warrant that on delivery, and for a period of 12 months from the date of delivery
(Limited Warranty period), your Dragonfly and its components shall be free from
defects in material and workmanship and operate as described.
2. For any warranty claim to be considered, your Dragonfly must be in an assembled,
clean and sanitary condition, and accompanied by proof of purchase.
3. Damage resulting from normal wear and tear, including the results of fatigue, is not
covered. It is the driver’s responsibility to regularly inspect and properly maintain his/
her Dragonfly.
4. To make a warranty claim: (a) Contact Customer Services ( hello@d-fly.com ) during
the Limited Warranty period, within 7 days of discovery, and outline the reason for
your claim; (b) Ensure you provide adequate photographic/video evidence of the
issue which will help us to assess and process your claim as quickly as possible. (c)
You will then be instructed on next steps. If a product needs to be shipped back to
us, it will be at your cost. We cannot be held responsible for damage to the product
that takes place in transit or for lost product in transit. (d) If your warranty claim
is accepted, we may, at our discretion, choose to repair or replace the defective
product. We reserve the right to repair or replace with the most comparable
components or a model of equal or greater value.
5. Dragonfly Limited Warranty will be void under the following conditions: (a) Your
Dragonfly is deemed to have been subjected to abuse, neglect, improper repair,
lack of proper use or maintenance according to the Driver’s Manual, alteration,
modification, installation of unauthorised parts, corrosion, an accident or other
abnormal, excessive, or improper use. (b) Your Dragonfly is used in an unauthorised
rental or fleet sharing program, motorsports or racing events that are not
commissioned by D-Fly Group Ltd, D-Fly USA Inc. or any other D-Fly company.
8.2 CLAIMS
At D-Fly Group Ltd, D-Fly USA Inc and all other D-Fly companies, we are committed to
providing our customers with the highest level of service and support. If you encounter
any issues with your Dragonfly, we want to help you resolve them as quickly and
effectively as possible.
To report a claim, please follow the steps outlined below:
1. Contact Customer Service by phone on (+1) 213 376 557 USA / (+44) 204 586 0484 UK
or by email at hello@d-fly.com .
2. Provide your full name, contact information, and your Dragonfly serial number.
3. Describe the issue you are experiencing with your Dragonfly in as much detail as
possible, including any relevant photos or videos.
Our Customer Service team will review your claim and determine whether it is covered
under the terms of your warranty or service agreement. If your claim is covered, we will
provide instructions on how to proceed.
8.3 RETURN AND REFUND POLICY
Return and Refund Conditions
Product purchased from D-Fly Group Ltd, D-Fly USA Inc and any other D-Fly company may
only be returned:
1. Within 30 days from the date the product was ordered, by the original purchaser.
2. In the original packaging as shipped, unused, and without any sign of damage. If the
Dragonfly is returned in alternative packaging and the product is damaged as a result,
the warranty will be void.
3. Once your request to return is approved by us in writing.
If the product received does not match the product purchased, you may contact us to
arrange for the product to be returned and the correct product re-shipped to you.