Additional troubleshooting information can be found at “Support” at www.CyberPowerSystems.com
TROUBLESHOOTING
Problem
Possible Cause
Solution
Full-time surge protection
outlets stop providing power
to equipment.
Circuit breaker has been tripped
due to an overload.
Turn the UPS off and unplug at
least one piece of equipment.
Wait 10 seconds, reset the circuit
breaker by depressing the button,
and then turn the UPS on.
The UPS does not perform
expected runtime.
Battery not fully charged.
Recharge the battery by leaving
the UPS plugged in.
Battery is worn out.
Contact CyberPower Systems
about replacement batteries at:
cyberpowersystems.com/support.
The UPS will not turn on.
The on/off switch is designed
to prevent damage from rapidly
turning it off and on.
Turn the UPS off. Wait 10 seconds
and then turn the UPS on.
The battery is worn out.
Contact CyberPower Systems
about replacement batteries at:
cyberpowersystems.com/support.
Mechanical problem.
Contact CyberPower Systems at:
cyberpowersystems.com/support.
PowerPanel® Personal is inactive
(all icons are gray).
The USB cable is not connected.
Connect the USB cable to the UPS
unit and an open USB port on the
back of the computer.
The unit is not providing
battery power.
Shutdown your computer and turn
the UPS off. Wait 10 seconds and
turn the UPS back on. This should
reset the unit.
