Custom Audio Electronics KPM202 Скачать руководство пользователя страница 109 | Manualshive

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Custom Audio Electronics KPM202 Скачать руководство пользователя страница 109

12 TECHNICAL SERVICE

In case of failure, send the 4 pieces of information listed below to our support team:

1.  Product code
2.  Serial number
3.  Hardware release
4.  Firmware release

To get the necessary data, proceed as follows:

1

Write down the data printed

on the product label (see paragraph 3.5).

Print a setup report (see paragraph 6.1)

The setup report shows

the firmware release.

2

XXXXXXXXXXXXXX

Rx

0000000000000000000

Send an e-mail to the technical service,

with the data collected.

3

Customer Service Department:

[email protected]

(specific for North/South American customers)

[email protected]

(worldwide)

or

PRINTER SETTINGS

PRINTER TYPE ...................................

<device model>

Barcode Reader ................................... Not Present
RFID module ........................................ Not Present
PRINTING HEAD TYPE .......................

<head model>

INTERFACE ......................................... RS232
ETHERNET TYPE................................ None
PROGRAM MEMORY TEST................ OK
DYNAMIC RAM TEST.......................... OK
EEPROM TEST.................................... OK
PRINTER HEAD Rav ........................... 561

<device name>

SCODE:

<code>

- rel 1.00

BCODE:

<code>

-

rel 1.00

FCODE:

<code>

-

rel 1.00

UCODE:

<code>

-

rel 1.00

DCODE:

<code>

-

rel 1.00

CPLD

-

rel 1.00

FW

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Содержание KPM202

Страница 1: ...USER MANUAL KPM202 KPM203 TK202 TK203...

Страница 2: ......

Страница 3: ...l switch Before any type of work is done on the machine disconnect the power supply Use the type of electrical power supply indi cated on the device label These devices are intended to be powered by a...

Страница 4: ......

Страница 5: ...MANUAL For details on the commands refer to the manual with code 77200000030600...

Страница 6: ......

Страница 7: ...nctions standby 21 3 8 Status LED lashes 22 3 9 Messages on display 23 4 INSTALLATION 25 4 1 Fixing brackets 25 4 2 Fixing slots 27 4 3 Connections 29 4 4 Pinout 31 4 5 Driver and SDK 33 5 OPERATION 3...

Страница 8: ...duction kit 73 8 7 Device dimensions with power supply container 74 8 8 Power supply dimensions 75 8 9 Paper speciication 76 8 10 Character sets in CUSTOM POS emulation 81 8 11 Character sets in SVELT...

Страница 9: ...the autotest routi ne and prints out the Setup report The printer permits the configuration of default parameters CCCC During power up if the LF LINE FEED key is held down the printer enters the auto...

Страница 10: ...10...

Страница 11: ...202 KPM202 base coniguration OEM model with 200 dpi print head KPM203 KPM203 base coniguration OEM model with 300 dpi print head TK202 TK202 base coniguration TKT model with 200 dpi print head TK203 T...

Страница 12: ...12...

Страница 13: ...uture Make sure that all the components illustrated below are present and that there are no signs of damage If there are contact customer service KPM202 KPM203 1 Installation instruction sheet 2 Power...

Страница 14: ...r paper width 40 mm 8 Device 7 6 5 4 3 2 1 ALLINEARE AL GUIDA CARTA FISSO ALIGN TO THE FIXED PAPER GUIDE 8 1 2 4 3 5 7 6 8 Open the device packaging Take out the device Take out the rest of the conten...

Страница 15: ...1 Printing head group 2 Device chassis 3 External connector for low paper sensor 4 Paper out 5 Front cover 6 Opening lever for upper cover 7 Paper input 8 S2 key 9 Status LED 10 S1 key 11 FORM FEED k...

Страница 16: ...TK202 TK203 1 Paper out 2 FORM FEED key 3 LINE FEED key 4 Display 5 Connectors cover 6 Internal printer see previous pages 7 Paper input 4 1 3 2 7 5 6 16...

Страница 17: ...omponents connectors view 1 USB port 2 RS232 serial port 3 Power supply port 1 2 3 NOTE For ease of reference for some models is represented only the internal printer group without the external plasti...

Страница 18: ...king button for mobile paper guide 4 Mobile sensors for notch 5 Head temperature sensor 6 Sensor of paper presence 7 Opening closing upper cover sensor 5 2 3 4 1 1 6 6 4 7 NOTE For ease of reference f...

Страница 19: ...3 5 Device labels PC Product code 14 digits SN Serial number HW Hardware release XXXXXXXXXXXXXX Rx 0000000000000000000 HW PC SN 19...

Страница 20: ...ter parameters FF LF S1 S2 Hold down initialize the notch sensor and characterizes the paper POWER UP Hold down enter the setup mode for the printer parameters FF LF S1 S2 skip the setup mode Fast pus...

Страница 21: ...3 7 Key functions standby FF LF S1 S2 Fast push FF LF S1 S2 advance the paper manual feed STANDBY Fast push present the paper for the manual tear 21...

Страница 22: ...OFF GREEN ON PRINTER ON NO ERROR GREEN COMMUNICATION STATUS x 1 RECEIVE DATA x 2 RECEPTION ERRORS PARITY FRAME ERROR OVERRUN ERROR x 3 COMMAND NOT RECOGNIZED x 4 COMMAND RECEPTION TIME OUT YELLOW REC...

Страница 23: ...error COMMAND ERROR COMMAND NOT FOUND Command not recognized COMMAND ERROR COMMAND NOT FINISH Command reception time out PRINTHEAD OVERTEMP WAIT COOLING Heading over temperature END PAPER PLEASE INSER...

Страница 24: ...24...

Страница 25: ...the assembly of two additional ixing brackets see following igure The kit contains 1 Two ixing brackets 2 No 4 ixing screws 1 1 2 For the assembly procedure proceed as follows 1 Fix the bracket on th...

Страница 26: ...dimensions with the two additional brackets 191 5 14 5 123 106 5 86 5 2 5 85 129 16 5 16 5 1 5 42 5 114 3 50 85 94 57 M4 N 4 holes 150 31 45 10 127 110 150 1 55 162 1 10 5 N 4 Slots NOTE All the dime...

Страница 27: ...slots TK202 TK203 The device is provided with two slots for the mounting of the machine on desk The slots are placed at the bottom of the machine see following igure D D 84 144 136 217 61 5 3 SECTION...

Страница 28: ...ounted to the device see chapter 10 Arrange the desk with two fixing pins according to the measures shown in the previous page and the values of the height A listed in the table below CONFIGURATION HE...

Страница 29: ...e Power supply Serial standard cable USB standard cable Power supply cable included ATTENTION In some using conditions we recommend the installation of a ferrite core on the power supply cable NOTES W...

Страница 30: ...Power supply Power supply cable included ATTENTION In some using conditions we recommend the installation of a ferrite core on the power supply cable NOTES When the RS232 and USB communication cables...

Страница 31: ...OTE Power supply cable The following igure shows the connector pinout of the power supply cable for the device GND Black 6 GND not connected 5 GND Black 4 24V Red 3 24V not connected 2 Signal Cable co...

Страница 32: ...2 standard logic value 0 corresponds to the voltage value VRS232 voltage value between 3Vdc and 15Vdc and logic value 1 corresponds to the voltage value VRS232 voltage value between 3Vdc and 15Vdc DEV...

Страница 33: ...indows 10 32 64bit Driver for OPOS Linux Driver for Linux 32 64bit Follow the instruction get back on the README TXT ile You can ind it in the software package downloaded in advance Android SDK for Cu...

Страница 34: ...34...

Страница 35: ...button and moving the adjustable paper guide as shown in the igure To manage paper width from 20 mm to 40 mm apply the spacer on the adjustable paper guide see following igure then adjust the paper wi...

Страница 36: ...manually move these mobile sensors according to the position and the type of the black mark on the paper see next paragraphs To use these sensors you must set the Notch B Mark Position setup parameter...

Страница 37: ...wdriver or a pointed object ATTENTION To avoid damaging the sensor use the plastic tabs as foothold for the screwdriver to push the sensor in the desired position NOTES For ease of understanding the i...

Страница 38: ...supply unit 2 Connect the power supply cable to the device Use the type of electrical power supply indicated on the label The green LED turn on and the device is ready 3 Power supply cable included E...

Страница 39: ...cover Rotate the captive knob to unlock the connectors cover 1 3 2 Connect the power supply cable to the device Use the type of electrical power supply indicated on the label RS232 24V Power supply c...

Страница 40: ...ready 4 Connect the 220V power supply cable to the power supply unit and to outlet 6 220V power supply cable included Power supply included PRINTER READY 01 01 17 12 00 00 Switch the device on by pre...

Страница 41: ...check inside the printer to locate and remove any scraps of paper 1 Adjust the paper width and the notch sensors position see previous paragraphs Push the opening lever in the direction shown in the f...

Страница 42: ...en posizionata rispetto ai guida carta 6 5 Attendere il caricamento automatico della carta Chiudere il coperchio superiore del dispositivo 7 8 TK202 TK203 Chiudere il coperchio superiore in plastica N...

Страница 43: ...t with the operating parameters of the device proceed as follows KPM202 KPM203 1 While pressing the LF LINE FEED key switch on the printer by connecting the power supply cable 2 FF LF S1 S2 Power supp...

Страница 44: ...LINE FEED key to enter the configuration mode 3 FF LF S1 S2 Enter printer setup TK202 TK203 While pressing the LF LINE FEED key switch on the device by pressing the ON OFF key on the power supply cabl...

Страница 45: ...2 The device prints the report with the settings parameters Press the LF LINE FEED key to enter the configuration mode 3 Enter printer setup FF LF PRINTER SETUP 45...

Страница 46: ...te 115200 bps RS232 Data Length 8 bits chr RS232 Parity None RS232 Handshaking Xon Xoff Busy Condition RxFull USB Mass Storage Enabled USB Address Number 0 Print Mode Normal Autofeed CR disabled Chars...

Страница 47: ...PRINTING HEAD TYPE print head model INTERFACE interface present ETHERNET TYPE Ethernet connection type PROGRAM MEMORY TEST OK appears if functioning and NOT OK if faulty DYNAMIC RAM TEST OK appears i...

Страница 48: ...H Number of bit used for characters encoding 8 bits car D 7 bits car NOTE Parameter valid only with serial interface RS232 PARITY Bit for the parity control of the serial interface None D parity bit o...

Страница 49: ...ter is printed only with CUSTOM POS emulation enabled CHARS INCH Font selection KPM202 TK202 KPM203 TK203 A 11 cpi B 15 cpi A 16 cpi B 23 cpi A 15 cpi B 20 cpi D A 23 cpi B 30 cpi D NOTES CPI Characte...

Страница 50: ...n the upper edge of ticket and the notch see chapter 11 The numeric value of the distance is made up with the following four parameters for the setting of three digits two for the integer part of the...

Страница 51: ...mode of the data in receive buffer if the printing is stopped due to lack of paper Disabled D The data remain in the receive buffer When the paper runs out the de vice keeps the remaining data in the...

Страница 52: ...ntil a key is pressed or characters are received through the communication port Hexadeci mal Dump mode For each character sent the ticket shows the hexadecimal value and the ASCII codes if the charact...

Страница 53: ...y the value of the highlighted digit every single LF LINE FEED key pressure increases of 1 his value Once the value 9 is reached the counting starts again from 0 Press the FF FORM FEED key to move the...

Страница 54: ...ighted Press the LF LINE FEED key to modify the value every press on the button increases the value by one Once the max selectionable value is reached the counting starts again from 0 4 LF ENTER SETUP...

Страница 55: ...ll paper scraps If necessary use tweezers Open the upper covers of the device see previous paragraphs 2 Insert the paper see previous paragraphs Close the upper covers of the device see previous parag...

Страница 56: ...th Use compressed air or tweezers Sensors Use compressed air EVERY 6 MONTHS OR AS NEEDED Case Use compressed air or a soft cloth Display Use a soft cloth 1 For speciic procedures see the following pag...

Страница 57: ...by using compressed air ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine To remove paper scraps use tweezers or compressed air ON Alcohol...

Страница 58: ...s get inside the machine To remove paper scraps use tweezers or compressed air ON ISOPROPYL ALCOHOL Printing head 1 Disconnect the power supply cable and open the upper device covers see previous para...

Страница 59: ...s Do not let water or other liquids get inside the machine To remove paper scraps use tweezers or compressed air ON Alcohol solvent Display 1 Disconnect the power supply cable 2 To clean the display u...

Страница 60: ...4 3 6 Switch on the device 7 Launch the software UPGCEPRN 8 Select the update ile PSW location Data flush status Upgrade status No upgrade thread active Port config Communication port not init Firmwar...

Страница 61: ...location Data flush status Upgrade status No upgrade thread active Port config Communication port not init Firmware rel Hardware rel PSW Version File cfg Printer type Select port None None None None N...

Страница 62: ...62...

Страница 63: ...open external low paper MTBF 1 84 080 hours Noise TK202 TK203 75 dB Emulations CUSTOM POS SVELTA INTERFACES USB port 12 Mbit s RS232 serial port from 1200 bps to 115 200 bps MEMORIES Receive buffer 6...

Страница 64: ...traditional Chinese font PC437 PC850 PC860 PC863 PC865 PC858 euro BIG5 2 TrueType fonts 4 SVELTA emulation 20 embedded fonts and 2 TrueType fonts 4 Printable barcode UPCA UPCE EAN13 EAN8 CODE39 ITF C...

Страница 65: ...KPM203 TK203 0 6 A Standby consumption 0 14 A POWER SUPPLY ELECTRICAL SPECIFICATIONS cod 963GE020000043 Power supply voltage Auto Range 90 132 VAC 190 264 VAC Frequency from 47 Hz to 63 Hz Output 24 V...

Страница 66: ...nd Vera ttf are installed on device lash disk It is possible to install additional TrueType fonts see par 13 4 5 Referred to a standard CUSTOM receipt L 10cm Density 12 5 dots on 6 For external rolls...

Страница 67: ...lumns 35 45 64 Chars sec 2900 3800 5300 Lines sec 83 83 83 Characters L x H mm Normal 2 25 x 3 1 75 x 3 1 25 x 3 KPM203 TK203 Character set 3 Character density 16 cpi 23 cpi 30 cpi Number of columns 5...

Страница 68: ...cy RFID 13 5 Mhz ISO 14443 A Mifare Ultralight Mifare Classic 1K Mifare Classic 4K Mifare Ultralight EV1 Mifare Ultralight C Mifare Ultralight DESFire NTAG 213 NFC NTAG 203 NFC ISO 14443 B SRi SRx SRt...

Страница 69: ...eight 123 mm Width 160 mm Weight 3500 g TK202 TK203 Length 252 1 mm Height 192 6 mm Width 216 mm Weight 4000 g NOTE All the dimensions shown in the following igure are in millimetres and referred to d...

Страница 70: ...KPM202 KPM203 191 5 123 86 5 2 5 14 5 85 129 42 5 94 57 114 3 50 9 M4 N 4 holes 150 31 110 55 70...

Страница 71: ...TK202 TK203 252 61 2 135 6 189 66 8 83 5 65 8 103 4 paper in 216 5 3 13 38 4 112 5 paper out 13 5 118 2 42 71...

Страница 72: ...Length 411 2 mm Height 190 6 mm Width 216 mm 144 72 111 5 216 5 3 72 39 9 196 7 61 2 304 2 463 1 190 6 195 4 133 12 386 2 178 47 5 118 2 81 87 326 2 NOTE All the dimensions shown in the igure are in...

Страница 73: ...der cod 974BA010000001 optional Length 463 1 mm Height 185 9 mm Width 216 mm 196 7 61 2 304 2 463 1 181 1 185 9 123 5 386 2 178 47 5 118 2 81 87 326 2 126 102 216 5 3 30 4 NOTE All the dimensions show...

Страница 74: ...974BA010000001 optional Length 463 1 mm Height 195 4 mm Width 216 mm 144 72 111 5 216 5 3 72 39 9 196 7 61 2 304 2 463 1 190 6 195 4 133 12 386 2 178 102 3 47 5 118 2 81 87 326 2 NOTE All the dimensi...

Страница 75: ...y dimensions cod 963GE020000043 optional Length 146 2 mm Height 39 mm Width 75 2 mm 146 2 1450 20 75 2 39 DC OUTPUT WIRE AC INLET n c n c GND 24V n c n c NOTE All the dimensions shown in igures are in...

Страница 76: ...placement of the black mark on paper The notch can be printed both on the thermal side and on the non thermal side of paper and it can be placed anywhere on the whole width of the paper For more info...

Страница 77: ...he hole can be positioned across the width of the ticket To manage tickets with hole set the parameter Notch B Mark position to Transparent see par 6 4 For more information about the use of paper with...

Страница 78: ...ith labels To manage paper with label you need to set a negative value for the parameter Notch distance see par 6 4 For more information about the use of paper with hole see chapter 11 PAPER WIDTH fro...

Страница 79: ...also a unique serial number written an RFID antenna The RFID readers provided as accessory see chapter 10 are equipped with an RFID transceiver provided with antenna that allows to send and receive RF...

Страница 80: ...models with HF RFID module printing line 42 87 30 28 28 4 36 5 42 73 NOTE For ease of reference for some models is represented only the printer group without the external plastic chassis 80...

Страница 81: ...76 0077 0078 0079 007A 007B 007C 007D 007E 007F Dec 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 Char Hex 0080 0081 0082 0083 0084 0085 0086 0087 0088 0089 008A 008B 008C 008D 008E...

Страница 82: ...1 0082 0083 0084 0085 0086 0087 0088 0089 008A 008B 008C 008D 008E 008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 0...

Страница 83: ...81 0082 0083 0084 0085 0086 0087 0088 0089 008A 008B 008C 008D 008E 008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099...

Страница 84: ...0081 0082 0083 0084 0085 0086 0087 0088 0089 008A 008B 008C 008D 008E 008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 009...

Страница 85: ...0082 0083 0084 0085 0086 0087 0088 0089 008A 008B 008C 008D 008E 008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 00...

Страница 86: ...08B 008C 008D 008E 008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D 009E 009F Dec 144 145 146 147...

Страница 87: ...0 cpi for the 300 dpi model The quality of TrueType fonts and the correct positioning into the printable area will result from the font producers and the font implementation For the correct printing o...

Страница 88: ...font Font 28x20 B Fixed font Font 14x24_1 B C Fixed ont Font 16x24CN B C Fixed font Font OCRB 20x32 B Fixed font For further informations to characters representations print directly the font test D...

Страница 89: ...CODE THERMAL PAPER ROLL weight 180 g m2 width 80 mm external 180 mm core 25 mm 67300000000386 THERMAL PAPER ROLL weight 180 g m2 width 82 5 mm external 150 mm core 45 mm 67300000000409 TK202 TK203 DE...

Страница 90: ...90...

Страница 91: ...KIT FOR HF RFID READER WRITER ELATEC for technical speciications see paragraph 8 3 918AV010400000 KIT FOR UHF RFID READER WRITER CAEN for technical speciications see paragraph 8 3 918AV010200000 KPM20...

Страница 92: ...0305 TK202 TK203 DESCRIPTION CODE PAPER ROLL HOLDER 974BA010000001 KIT FOR HEIGHT REDUCTION only for models with paper roll holder cod 974BA010000001 976BB010000014 KIT FOR POWER SUPPLY CONTAINER only...

Страница 93: ...kes it possible to use paper rolls with larger diameter up to 150 mm The following igure shows the dimensions for holder support and paper roll pin all the dimensions in igure are in mil limetres 6 38...

Страница 94: ...94...

Страница 95: ...that returns to the sensor considering that the light is relected by the white paper and absorbed by the black mark To use tickets with holes or labels with gap it is possible to use the same sensors...

Страница 96: ...rrect value of this parameter as described in the following table SENSOR USED VALUE OF THE NOTCH B MARK POSITION PARAMETER USING MODE OF SENSORS NOTCH TYPE Disabled Alignment disabled 1 Bottom Relecti...

Страница 97: ...The following igures show the usable format of paper and the corresponding sensors used for alignment Paper with black mark on the non thermal side SENSOR 1 direction of paper feed NON TERMAL SIDE 97...

Страница 98: ...Paper with black mark on the thermal side SENSOR 2 direction of paper feed THERMAL SIDE 98...

Страница 99: ...Tickets with hole direction of paper feed SENSOR 2 SENSOR 1 99...

Страница 100: ...Paper with labels direction of paper feed SENSOR 2 SENSOR 1 100...

Страница 101: ...he printing of the procedure result the device offers the execution of the function of paper characterization Characterize Paper and the change of the Notch B Mark Threshold parameter which represents...

Страница 102: ...oltage is constant while passing the paper be tween two holes and presents a variation at each hole In this case the optimal value for the Notch B Mark Threshold parameter is placed about half of the...

Страница 103: ...t halfway between the peak value and the maximum value of the noise as shown in igure NON THERMAL SIDE THERMAL SIDE Peak Notch B Mark Threshold Noise If the maximum value of noise read by the sensor i...

Страница 104: ...of 5 mm to a maximum value of 66 mm If the Notch Distance value is set to 0 the alignment point is set at the beginning of the notch 0 PRINTING DIRECTION Alignment point notch front Alignment point n...

Страница 105: ...or where the desired tear off line is placed in the middle of the alignment notch for example for paper with holes or gap In the following images the value of Notch Distance parameter is set to A 0 PR...

Страница 106: ...wing igure shows a simpliied section of the device with the paper path and the distance in millimetres between the alignment sensors and the printing head 66 distance between printing line and notch s...

Страница 107: ...setup procedure of the device see chapter 6 by modifying the Setup ini ile see par 13 5 by using the command 0x1D 0xE7 for more details refer to the commands manual by driver SVELTA emulation The tic...

Страница 108: ...9 mm in CUSTOM POS emulation 24 mm in SVELTA emulation In CUSTOM POS emulation after a performed tear off the paper is not completely recovered in order to avoid jamming when using of thin paper Other...

Страница 109: ...Rx 0000000000000000000 Send an e mail to the technical service with the data collected 3 Customer Service Department support customamerica com specific for North South American customers support custo...

Страница 110: ...110...

Страница 111: ...o manage drivers fonts and logos of the device and conigure the operat ing parameters by iles sharing from Mass Storage USB FILE SHARING FROM MASS STORAGE 13 2 Drivers installation It is possible to i...

Страница 112: ...delete the selected logo from the Pictures folder on lash drive 2 in the coniguration ile PictList ini delete the line related to the erased logo The logos stored into the lash drive or the SD MMC car...

Страница 113: ...rameter to the default value change the numeric value with the symbol D After editing device s parameter simply save the Setup ini ile to make the modiies activated The Setup ini ile permits the conig...

Страница 114: ...mm 9 9 mm 10 10 mm 11 11 mm 12 12 mm 13 13 mm 14 14 mm 15 15 mm 16 16 mm 17 17 mm 18 18 mm 19 19 mm 20 20 mm PaperEnd Buffer Clear 0 1 0 Disabled 1 Enabled Ticket Locking 0 1 0 Disabled 1 Enabled Tick...

Страница 115: ...ss Number 0 1 2 3 4 5 6 7 8 9 0 0 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 RFID Module Baud Rate 0 1 2 3 4 5 6 7 8 1 38400 bps 2 57600 bps 3 115200 bps 4 1200 bps 5 2400 bps 6 4800 bps 7 9600 bps 8 19200 b...

Страница 116: ...m biz CUSTOM S p A World Headquarters Via Berettine 2 B 43010 Fontevivo Parma ITALY Tel 39 0521 680111 Fax 39 0521 610701 info custom biz www custom biz All rights reserved Part Number 76200000002200...

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