OVERVIEW
1.11 Quality Assurance
Curtiss-Wright Controls’ policy is to provide our customers with the highest quality products
and services. In addition to the physical product, the company provides documentation, sales
and marketing support, hardware and software technical support, and timely product
delivery. Our quality commitment begins with product concept, and continues after receipt
of the purchased product.
Curtiss-Wright Controls’ Quality System conforms to the ISO 9001 international standard
for
quality systems. ISO 9001 is the model for quality assurance in design, development,
production, installation, and servicing. The ISO 9001 standard addresses all 20 clauses of the
ISO quality system, and is the most comprehensive of the conformance standards.
Our Quality System addresses the following basic objectives:
•
Achieve, maintain, and continually improve the quality of our products through
established design, test, and production procedures.
•
Improve the quality of our operations to meet the needs of our customers, suppliers,
and other stakeholders.
•
Provide our employees with the tools and overall work environment to fulfill,
maintain, and improve product and service quality.
•
Ensure our customer and other stakeholders that only the highest quality product or
service will be delivered.
The British Standards Institution (BSI), the world’s largest and most respected
standardization authority, assessed Curtiss-Wright Controls’ Quality System. BSI’s Quality
Assurance division certified we meet or exceed all applicable international standards, and
issued Certificate of Registration, number FM 31468, on May 16, 1995. The scope of
Curtiss-Wright Controls’ registration is: “Design, manufacture and service of high
technology hardware and software computer communications products.” The registration is
maintained under BSI QA’s bi-annual quality audit program.
Customer feedback is integral to our quality and reliability program. We encourage
customers to contact us with questions, suggestions, or comments regarding any of our
products or services. We guarantee professional and quick responses to your questions,
comments, or problems.
1.12 Technical Support
Technical documentation is provided with all of our products. This documentation describes
the technology, its performance characteristics, and includes some typical applications. It
also includes comprehensive support information, designed to answer any technical
questions that might arise concerning the use of this product. We also publish and distribute
technical briefs and application notes that cover a wide assortment of topics. Although we try
to tailor the applications to real scenarios, not all possible circumstances are covered.
Although we have attempted to make this document comprehensive, you may have specific
problems or issues this document does not satisfactorily cover. Our goal is to offer a
combination of products and services that provide complete, easy-to-use solutions for your
application.
Copyright 2004
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