INSTALLATION, OPERATION & MAINTENANCE
Culinaire Warming Drawers CWD2.1/1
Revision Date:18/04/2012
Tel: 1300 79 1954 Web: www.stoddart.com.au Email: [email protected]
Version 3
Due to continuous product research and development, the information contained herein is subject to change without notice
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Warranty
Australian Warranty and Contact Details
As the exclusive manufacturer and distributor of Culinaire products in Australia, Stoddart Manufacturing (Stoddart)
would like to congratulate you on your purchase of a Culinaire product.
It should be noted by users of the product that it is not designed for household or domestic use and should not be
used for this purpose.
This product is intended for commercial use, and in line with Australian electrical safety standards the following
warnings are provided:
This product is not intended for use by persons (including children) with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction
concerning the use of the product by a person responsible for their safety. Children should be supervised to ensure
that they do not play with the product.
Users should also note that if the supply electricity cord is damaged in any way it should be replaced. Please
contact Stoddart for parts and we will advise how to do this in order to avoid any electrical hazard.
Australian Warranty Policy & Procedure
Stoddart is committed to providing a comprehensive and fair warranty for all of its equipment. The warranty
incorporates a commercial manufacturers’ warranty, together with the consumer warranty provisions of the
National Consumer Protection Act (2009).
1. Commercial Warranty
1.1. Stoddart warrants to the original purchaser ("Customer") of equipment manufactured or distributed by Stoddart that for 12 months
from the date of installation of the equipment by Customer (the “Warranty Period”), any defect in workmanship or material will,
subject to clauses 1.2 and 3, be:
i. Repaired without charge; or
ii. In respect of any Major Failure which cannot be repaired, replaced or the purchase money refunded.
1.2. Stoddart will not be liable for any associated loss, damage or compensation claim resulting from any defect in workmanship or
material, and such liability is expressly excluded from the operation of clause 1.1.
2. Consumer Warranty
2.1. Subject to clause 3, equipment supplied by Stoddart to Customer for personal, domestic or household use or consumption comes
with guarantees that cannot be excluded under the Australian Consumer Law. Customer is entitled to a replacement or refund for a
Major Failure and compensation for any other reasonably foreseeable loss or damage. Customer is entitled to have the equipment
repaired, or replaced if the equipment fails to be of an Acceptable Quality and that failure does not amount to a Major Failure.
3. Warranty Clarification
3.1. Customer acknowledges and agrees:
i. A Major Failure occurs when the equipment suffers repeated and/or unexpected failure that cannot be repaired to Stoddart's
satisfaction (acting reasonably) or which Stoddart considers (acting reasonably) renders the equipment unsafe or inoperable;
ii. Stoddart can only warrant the equipment will be of an Acceptable Quality when Customer uses the equipment in accordance with
Stoddart's manufacturer's instructions or user manual ("Instructions"). Acceptable Quality does not imply a lifetime guarantee for
the equipment;
iii. Certain components have a finite expected life, especially in a commercial or high-use environment. For example components such
as refrigeration compressors, elements, thermostats/simmerstats, switches, fans, and temperature controllers can be expected to
last up to 12 months when used in accordance with the instructions;
iv. In a commercial environment, components such as lamps, fluorescent tubes, light bulbs, glass, silicone seals, gaskets and plastic
components will require regular replacement. This is not covered by warranty and is at Customer's cost.
v. The life of equipment may be adversely affected by misuse, neglect, unauthorised alteration, incorrect installation, power surges,
accident, use of inappropriate chemicals, flooding, and acts of God;
vi. Proper maintenance and cleaning of equipment in accordance with the Instructions is essential to the equipment's effective
operation;
vii. On site warranty services are limited to sites within 50km from the nearest Stoddart authorized service agent and service agent's
reasonable travel costs must be paid by Customer prior to the commencement of the repairs; Public Holidays
viii. Stoddart cannot guarantee the performance of equipment made specifically to Customer's design or specifications. Stoddart will,
where reasonably possible, draw any issues arising from Customer's design or specifications to Customer's attention during the
commissioning and/or manufacturing process; and
ix.
Customer must pay additional costs incurred by Stoddart as a result of Customer failing to provide suitable access to the equipment
for inspection and service.
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