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experiencing hardware failure in your particular hard drive, we would encourage you to
download a free demo version of ProSoft’s Data Rescue from www.prosofteng.com. It is
limited, in that it only allows you to recover one file per session, but it will tell you if it
even sees any files.
Q:
I just connected my eSATA product to my computer for the first time. I turned on the
power, but the drive did not spin up. Is the drive dead?
A:
SATA drives will not power up if a SATA cable is plugged into them, but no valid
connection is established with a host. To test this, unplug the SATA cable, but leave the
power plugged in. If the drive spins up in this configuration, then the problem can be
attributed to the SATA host (i.e. eSATA host card).
Q:
Can I hot-swap drives with this product?
A:
Only if the eSATA/SATA host supports this feature. All eSATA host cards currently
sold by CRU-WiebeTech support hot swapping. Third-party host cards may or may not
support this feature.
Q:
It is possible to boot to the external drive(s) in this product?
A:
Only if that feature is supported by the eSATA host to which you are connecting.
Many eSATA hosts do not support booting. If this feature is important to you, you should
read the technical specifications of any host card you're considering to make sure it
supports booting.
Q:
Why won't the computer let me eject or unmount my drive?
A:
There may be a software application running in the background with an active link to
the drive. Sometimes, you may see a message such as "The disk is in use and could
not be ejected. Try quitting applications and try again."
It could be a background application like Sherlock or the Finder. This is not a defect or
issue caused by the WiebeTech device. Try invoking the Force Quit feature in OS X to
see what software may be running. For Windows XP, the equivalent command is CTRL-
ALT-DEL.
Drives connected to the computer via eSATA cannot be ejected in Windows the way
FireWire drives can. However, freeware utilities are available on the internet that
provide a similar function.
Q:
Can I access drives formatted NTFS on my Mac?
A:
Mac OS 10.3 or higher allows drives formatted in NTFS to mount and be seen as
read-only volumes. Data may not be written to the drives, but it may be copied from the
drives.
