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Crowcon Gasmaster

Warranty Statement

This equipment leaves our factory fully tested and
calibrated. If within the warranty period of one year
from Despatch, the equipment is proved to be defec-
tive by reason of faulty workmanship or material, we
undertake at our discretion either to repair or replace
it free of charge, subject to the conditions below.

Warranty Procedure

To facilitate efficient processing of any claim, contact
our customer support team on +44 (0)1235 557711
with the following information:

Your contact name, phone number, fax
number and email address.
Description and quantity of goods being
returned, including any accessories.
Instrument serial number(s).
Reason for return.

Obtain a Returns form for identification and trace-
ability purpose. This form may be downloaded from
our website 'www.crowcon.com', along with a
returns label, alternatively we can 'email' you a copy.

Instruments will not be accepted for warranty
without a Crowcon Returns Number ("CRN").
It is essential that the address label is securely
attached to the outer packaging of the returned
goods.

The guarantee will be rendered invalid if the instru-
ment is found to have been altered, modified, dis-
mantled, or tampered with. The warranty does not
cover misuse or abuse of the unit.

Any warranty on batteries may be rendered invalid
if the use of an unauthorized charger is proven.
Non-rechargeable batteries are excluded from this
warranty.

Warranty Disclaimer

Crowcon accept no liability for consequential or indi-
rect loss or damage howsoever arising (including any
loss or damage arising out of the use of the instru-
ment) and all liability in respect of any third party is
expressly excluded.

This warranty does not cover the accuracy of the
calibration of the unit or the cosmetic finish of the
product. The unit must be maintained in accordance
with the Operating and Maintenance Instructions.

The warranty on replacement consumable items
(such as sensors) supplied under warranty to replace

faulty items, will be limited to the unexpired warranty
of the original supplied item.

Crowcon reserves the right to determine a reduced
warranty period, or decline a warranty period for any
sensor supplied for use in an environment or for an
application known to carry risk of degradation or
damage to the sensor.

Our liability in respect of defective equipment shall
be limited to the obligations set out in the guarantee
and any extended warranty, condition or statement,
express or implied statutory or otherwise as to the
merchantable quality of our equipment or its fitness
for any particular purpose is excluded except as pro-
hibited by statute. This guarantee shall not affect a
customer's statutory rights.

Crowcon reserves the right to apply a handling and
carriage charge whereby units returned as faulty, are
found to require only normal calibration or servicing,
which the customer then declines to proceed with.

For warranty and technical support enquiries
please contact:

Customer Support

Tel:

+44 (0) 1235 557711

Fax:

+44 (0) 1235 557722

Email:

[email protected]

Warranty Statement