Error State
Crestron CSM(I)-QMTDC motors display error codes using the red LED
on the interface. The LED flashes a pattern to indicate the error.
For example, when a 3-3 LED flash pattern occurs, the LED flashes three
times, pauses for 1 second, flashes three times, pauses for 5 seconds, and
then repeats until the error is corrected. When a 2-1 LED flash pattern
occurs, the LED flashes two times, pauses for 1 second, flashes once,
pauses for 5 seconds, and then repeats this code until the error is
corrected.
The flash patterns are listed in the following table. Refer to
for possible corrections.
LED Blinking Patterns
LED
Error Code
Error State
3-1
The motor limits are not set.
3-3
An obstruction is blocking the shade fabric from moving freely.
3-4
A motor over-current error exists. Check for obstacles or any
sources of excessive friction.
3-5
A motor duty-cycle error exists. Reduce the operating duty cycle
of the motor to correct the error.
3-6
There is a communications error between the motor and Cresnet
or infiNET EX control board.
2-1
There is no traffic on the network. Check to ensure that proper
Cresnet wiring is maintained, or for infiNET EX devices, ensure
that the motor is connected to a gateway.
2-2
The motor is not being polled by the control system. Ensure that
the Net ID matches the control system program and that the
program is running on the control system.
Troubleshooting
The following table provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron
customer service representative.
Crestron CSM(I)-QMTDC Motor Troubleshooting
Trouble
Possible Cause(s)
Action
The motor cannot
be controlled, and
all of the LEDs
are off.
There is no power provided
to the motor.
Check the power
connections between the
power supply and motor.
The power connection is
reversed between the
motor and the power
supply.
Ensure that the power
connection to the motor
is not reversed.
The motor moves
in the opposite
direction.
The motor direction is
reversed.
Reverse the direction of
the motor.
The motor
intermittently
stops working.
The motor is exceeding its
maximum duty cycle.
Reduce the duty cycle of
the motor operation.
The motor is encountering
an obstacle or excessive
friction, which is causing it
to stop.
Verify that all
components are aligned
and running smoothly.
The load on the motor is
exceeding its maximum
rating.
Verify that the fabric
weight and tube size do
not exceed the rating for
the motor.
The LED is blue.
The motor is stuck in the
bootloader.
Reload firmware to the
motor.
16
CSA-DECOR5 Series
Quick Start
Shade Motor Bracket Installation and Motor Programming
