Crestron
C2N-MMS
Professional Multimedia Switch
Problem Solving
Troubleshooting
The table after this paragraph provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron customer
service representative.
C2N-MMS Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
PWR LED does
not illuminate.
C2N-MMS is not
receiving power.
Verify that cables plugged
into the NET ports are
secure.
NET LED does
not illuminate.
Improper Net ID is set.
Verify that C2N-MMS Net ID
matches the Net ID in SIMPL
Windows. Refer to “Identity
Code” on page 9.
Cables improperly
connected.
Verify that all cables are
secure.
Incorrect EQ and/or
Boost compensation
settings.
Adjust EQ and/or Boost
compensation settings.
Display device not
configured properly.
Configure display device to
match output frequency.
Poor picture
quality (RGB).
Incorrect sync input
impedance.
Set DIP switches to lower
sync input impedance.
Poor picture
quality (Video).
Cables improperly
connected.
Verify that all cables are
secure.
Further Inquiries
If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling the Crestron corporate headquarters at 1-888-CRESTRON [1-888-273-7876].
For assistance in your local time zone, refer to the Crestron website
(
) for a listing of Crestron worldwide offices.
You can also log onto the online help section of the Crestron website to ask
questions about Crestron products. First-time users will need to establish a user
account
to fully benefit from all available features.
Future Updates
As Crestron improves functions, adds new features, and extends the capabilities of
the C2N-MMS, additional information may be made available as manual updates.
These updates are solely electronic and serve as intermediary supplements prior to
the release of a complete technical documentation revision.
Check the Crestron website periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.
Operations Guide – DOC. 6374
Professional Multimedia Switch: C2N-MMS
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