Creative Technical Support C-3
Registering your
Product
In order to receive Technical Support by phone or email, it is necessary to register your product.
You can do this when installing your product or, alternatively, you can go to
www.creative.com/register
and register online.
There are a host of other benefits to registering your product such as:
❑
Email notifications of attractive promotions and events.
❑
Hot news and tips on the latest and upcoming products that fully complement what you have
already purchased.
We assure you that all information you provide will be kept strictly confidential, and that you
have the choice to opt in or out of mail listings. Your information is protected by our Privacy
Policy. For Australian users, visit the Private Policy address at
www.australia.creative.com
or
email at
Product
Returns
Please retain all product contents and packaging until you are fully satisfied with your product.
It is very important to keep your Proof of Purchase for the duration of the Warranty
period, as it is necessary should you have a product defect and need to return your product.
If, after using the Creative support services, you believe your Creative product to be defective,
you should verify the purchase date and take the appropriate action as detailed below:
Americas
Please refer to “Returning your Product for Repair/Replacement” on page 4.
Europe
Should your store receipt indicate that the product is less than 30 days old, you have the option
of returning the full product to the Dealer/Retailer for a replacement or credit. The 30-day time
period may not apply in all instances, so please check the Dealer/Retailer replacement/credit
terms. If your product is more than 30 days old and within warranty, please refer to
