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TROUBLESHOOTING
Q: What is a Bluetooth Device Address (BDA) and where can I find it? Can I change the
BDA?
A:
Every Bluetooth device has a unique 48-bit Bluetooth Device Address, or BDA. This
address cannot be changed by the end-user. A device’s BDA is usually displayed in
hexadecimal format, for example,
00:D0:B7:03:2E:9F
. You may find your device’s BDA in the
Hardware
tab of your Configuration Panel or on a label on your USB adapter.
Q:
I get an “X” mark on my Service icon. What does that mean?
A:
Icons for Services that are not available will have a red “X” mark. Services may be
unavailable because the necessary hardware (such as the modem for Dial-up Networking) is
not installed.
Q:
Windows can’t seem to detect my USB dongle device. What do I do?
A:
First, go to your Control Panel and select System. Then select Device Manager to see if
the USB dongle is enabled. If it’s not, simply unplug the USB dongle off its port and then plug
it back in. If after doing this, Windows still cannot detect your device, unplug the USB dongle
and re-install its software.
Q:
How do I use my USB dongle in such applications as wireless printing, active
synchronization with PDA, dial-up networking, network access, and file transfer?
A:
Details to these can be found in the Application Setup Guide, which is included in the USB
dongle installation CD.
Q: Why can’t I connect to a paired device?
A:
Paired devices are always displayed in My Bluetooth Places even if the remote device is
out of connection range or is turned off. If you can’t connect to a paired device, verify that the
remote member of the pair is within radio range and powered up before you attempt to
connect again.
Q: I can’t discover services on an unpaired remote device. What is the problem?
A:
The remote device may not be powered up or may be out of range. To correct this
problem, first verify that the remote device is turned on. If it is, make sure that the remote
device is in ‘
Connectable
’ mode and have provide services which you want. Open the
Bluetooth Configuration Panel and select
Accessibility
tab. Also perform a
Search for
Devices
to determine if the device is within range.
Q: The Dial-up Networking service does not start. Is this a problem?
A:
The Dial-up Networking service will never start unless a properly configured modem is
attached to the server. (Please refer to the Application Setup Guide for details). What you can
do:
Verify that the modem is usable as a local device from the server.
On the server, in the Bluetooth Configuration Panel, click the
Local Services
tab,
and then double-click the
Dial-up Networking
service.
Click the down arrow in the
Modem
field. Select the
Startup
checkbox and then
select the modem that will be used to dial up.
Click
OK
.
Click
OK
to close the Bluetooth Configuration Panel.
